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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the product's quality, protective capabilities and sleek design, which enhances the phone's aesthetics. People highlight the excellent customer service and fast response times. The general consensus is that the company's products offer a premium feel, making devices appear more high-end. Consumers report that the product is well-engineered and provides substantial protection. The customer support team is helpful and quick to address any issues. However, some consumers have reported issues with their orders, such as delays and lack of communication. There are mixed opinions regarding the order fulfillment process, with some customers experiencing problems.

Based on these reviews

Rated 5 out of 5 stars

After doing a lot of research I saw that the arc phone case was the best for me, with its minimalist look while still offering pretty good protection. A couple days after I got my case i unfortunately... See more

Rated 5 out of 5 stars

Amazing customer service, and even better products. Cases feel premium and make your expensive electronics feel that much premium as well. Cases actually protect your phone despite skepticism. Only do... See more

Rated 5 out of 5 stars

Our entire family loves Arc and its beautifully clean aesthetics. It’s style can only be matched by. It’s wonderful customer service. Recently I accidentally placed a duplicate order and was able to c... See more

Rated 5 out of 5 stars

I have used the Arc on my last three iPhones and absolutely love the look and the protection it gives. After dropping my phone on numerous occasions the corners of the Arc show some abuse but my pho... See more

Rated 2 out of 5 stars

If you’re not 100% sure this product will work for you, don’t buy it. The return process is completely manual, and you have to arrange and pay for the shipping yourself using whatever courier you... See more

Rated 5 out of 5 stars

Quality product, rewarding of Apple design and quality. Have owned previous frames from other companies that add bulk to the product and have had issues with. Mainly Element Case had used for 10... See more

Rated 1 out of 5 stars

Genuinely one of the worst customer experiences ive ever had considering the price. Alex was rude and obnoxious when replying and anyone else i spoke to was uninterested. Up to £1600 fo... See more

Company replied

Rated 5 out of 5 stars

I appreciate the quality of your products. May I recommend a few more colours? Perhaps for the black I phones a bright white. Maybe yellow? Conversely for the white Iphone a Candy Red . Again som... See more

Rated 5 out of 5 stars

I got the regular black matte bumpers for my new phone, it's beautiful and sturdy. Does scratch if dropped on concrete, because it's aluminum not the titanium. I am usually careful person that rare... See more

Rated 1 out of 5 stars

Paid for express shipping to Malaysia, after 15 working days in total so far, 21 days in total waiting - i still did not get my bumper. Thank you atleast Arc for refunding me that bit for expres... See more

Rated 5 out of 5 stars

I have been admiring the Arc Pulse case for a while now because I am minimalist. I missed out on the Black Friday deals because I purchased the Arc Pulse for my iPhone 16 Pro Max 3 days earlier, and m... See more

Rated 5 out of 5 stars

I had an issue with my arc pulse, but I reached out to customer service. They provided me with helpful information, but unfortunately, they couldn’t fix my issue. Despite this, they were more than wil... See more

Rated 5 out of 5 stars

Hands down, this is the most beautiful phone case ever. It is super cool, and I get tons of compliments for it. You will find other cheap alternatives, but the differences can be seen miles away.... See more

Rated 1 out of 5 stars

Bought the Arc Pulse for my iphone 16 Pro. Upon delivery, I noticed it is not elgible with the magsafe apple wallet. After wanting to return the product, you can guess what happens, RADIOSI... See more

Company replied

Rated 1 out of 5 stars

Year after year I order this superb product and? every time, the order fulfilment process is beyond awful. This year, I pre-ordered with an expected shipping date of 23-29 September. It’s now... See more

Rated 5 out of 5 stars

The Arc Pulse and Arc Impact are awesome products, and the company’s support staff have been very responsive and quickly responded to any questions I had. I will be purchasing these products for all m... See more

Rated 5 out of 5 stars

Having the ArcPulse cool case on my old phone for more than 1 year made me think twice before upgrading my phone. I couldn’t go back to cheap plastic. In a year, my phone did get a few hits and dro... See more

Rated 5 out of 5 stars

The customer service was excellent. The product itself is very cool and well made. I never liked that a lot of design and engineering went into iPhones to create these gorgeous exteriors, and then th... See more

Rated 5 out of 5 stars

Marketing to support - Arc has it figured out. I first saw the Arc series via social media add, like everything else it caught my attention but was hesitant to order. Glad I did! I like to con... See more

Rated 1 out of 5 stars

Ordered for iphone 15. Oroduct was not delivered, no updates, no communication and nradio silence. After i complained the product was shipped after few weeks when they advertise 1-3 days delivery.... See more

Rated 1 out of 5 stars

Horrible and incompetent customer service. I placed an order on October 9th for a product in stock. After several inquiries upon not receiving my order was informed on Oct 19th that the case shipment... See more

Rated 1 out of 5 stars

Cool product but quality control is complete trash. Customer service all complete garbage. 2/2 cases that wobble when laid on a flat surface. Refunds take awhile and you have to follow up many times.... See more

Rated 2 out of 5 stars

Looks lovely - parctically its awful, slides out your hands due to the iphone slipperiness, not able to stand phone up as it slides on any surface. Not for me - great looking, practically useless for... See more

Rated 4 out of 5 stars

My Case for the Nothing Phone 3 was bent and doenst lay flat on any surface. After contacting the support I first reseved a relativly Standard sollution in which I checked the proper aligment. After... See more

Rated 1 out of 5 stars

As many before me wrote: I pre-ordered a case, it was supposed to be shipped latest almost 10 days ago, the status hasn't changed, no updates or answers to my support request or message on Instagram.... See more

Rated 5 out of 5 stars

I loved Arc Pulse for AirPods Pro 1/2 then Apple went and changed the dimensions for AirPods Pro 3 ☹️. Ordered the Pro 3 version as soon as available. Despatched 30/12/25 and delivered in UK 31/12/25.... See more

Rated 1 out of 5 stars

I ordered my case over 21 days ago, the website says it will take up to 3 days to ship, i contacted support after 14 days of it not shipping. They finally marked it as shipped, we are now at day 21.... See more

Rated 2 out of 5 stars

Amazing product - I have been using their cases for the last 4 years, and can't live without them, But, the order fulfilment process and customer service are horrible. For the last 3 years, consi... See more

Company replied

Rated 5 out of 5 stars

I love the Arc! This is my 2nd one, My old one continued to protect my phone but was pretty scarred up from me dropping it (a lot.) I kept coming back to the website and checking on a replacement an... See more

Rated 5 out of 5 stars

I want to thank the whole team for their support, responsiveness and commitment ♥️ I had issues with the delivery process and my order got delayed from the shipping company. The team was commit... See more

Rated 5 out of 5 stars

I was interested in bying the Arc Pulse case for my IPhone but didn’t since I thought all orders would be shipped from The US, but I really wanted to get one for myself so I contacted the customer se... See more

Company replied

Rated 5 out of 5 stars

What a great looking and good protection for my iPhone! The product design is wonderful and the engineering is precise. Even though I had a small misalignment issue the support was very helpful and... See more

Rated 5 out of 5 stars

First of all, what an amazing product. It might seem expensive and initial concerns about it falling off might scare you away, but it fits my phone perfectly. It is truely engineered to perfection a... See more

Rated 1 out of 5 stars

6 months after purchasing the Arc Pulse for my iPhone 16 Pro, never dropped the phone, but the material wears down. Not something I expected from a 100 EUR product. For this longevity, it is better to... See more

Rated 5 out of 5 stars

What a fantastic product, bought mine at the end of 2024, and it has saved my screen so many times!!! and still looks awesome, better than any case, wallet, protector I’ve ever owned, if you are think... See more

Rated 1 out of 5 stars

I was interested in the case for iPhone air, I received a voucher for 10% discount and free delivery. I tried to place order that took 10% discount but then charged £5.99 delivery making saving on... See more

Rated 1 out of 5 stars

Purchased the black minimalist case and the black was chipping off within 10 days. Contacted the company their response was that it was normal and they offered 20% off a new case and no refund/return... See more

Rated 5 out of 5 stars

This is a cool product. For years I’ve been sick of spoiling the aesthetic of my iPhone with the necessary-but-evil case. But here’s the Arc Pulse which showcases the phone as it should be - without c... See more

Rated 1 out of 5 stars

Has anyone else been robbed by these clowns I have spent over USD 150 no product and nearly a month. My items have been in transit in the same place for over three weeks and no movement. Tracking usel... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Essential Design. Essential Engineering. Essentially for You.


Contact info

4.1

Great

TrustScore 4 out of 5

390 reviews

5-star
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1-star

Replied to 19% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent customer support

Excellent customer support. Milica handled my case with professionalism, kindness, and efficiency, and arranged a replacement even though my issue wasn’t strictly covered by warranty. Really appreciated — this is how premium support should be.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Disappointment

Paid for express shipping to Malaysia, after 15 working days in total so far, 21 days in total waiting - i still did not get my bumper.

Thank you atleast Arc for refunding me that bit for express shipping, but please this is so disappointing. I have been having anxiety for 3 weeks now wanting my item that i had paid for, so badly. Checking consistently daily, and not getting it nor getting prompt updates on it's tracking, is extremely disappointing. I would love to continue buying in the future, and ofcourse have my girlfriend & family members buy it as well. But my experience does not encourage the enthusiasm of mine to do so.

Please please improve this and/or have authorized dealers sell them in my country atleast, in which case we can just walk up to the store front to purchase it in person easy.

8 February 2026
Unprompted review
Rated 1 out of 5 stars

Has anyone else been robbed by these…

Has anyone else been robbed by these clowns I have spent over USD 150 no product and nearly a month. My items have been in transit in the same place for over three weeks and no movement. Tracking useless. Just keeps changing dates every day when I check. No customer service. Emailed 7 times no reply. 2026 and no live chat. No contact numbers. Absolute SCAMMERS.

6 February 2026
Unprompted review
Rated 2 out of 5 stars

Expensive and Inconvenient Return Process

If you’re not 100% sure this product will work for you, don’t buy it.

The return process is completely manual, and you have to arrange and pay for the shipping yourself using whatever courier you choose. In my case, returning the product cost me €30 out of pocket.

I’m returning it because the official Apple wallet does not fit when using the case on the iPhone 17 Pro model.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Genuinely one of the worst customer…

Genuinely one of the worst customer experiences ive ever had considering the price.

Alex was rude and obnoxious when replying and anyone else i spoke to was uninterested.

Up to £1600 for 2 pieces of metal and treat customers with disdain.
AVOID!!!

Would just like to add to this that i have been blocked from their Instagram page for commenting that i felt the customer service was terrible.

Clearly a company that values consumers feedback 👍🏼

27 January 2026
Unprompted review
Arc logo

Reply from Arc

Hi Gary,

Thank you for your feedback.

After thoroughly reviewing every piece of communication between you and our team, it's clear our support team did everything in their power to assist you in the best way possible—from promptly providing a standard discount code to clarifying promo terms and offering alternative practical solutions that we are able to support.

Unfortunately, as stated multiple times, we are unable to offer discounts beyond our standard offerings. While we regret this created dissatisfaction, we firmly stand by ensuring fairness among all customers and do not make such exceptions.

We appreciate your understanding.
Best,
Joshua from Arc

Rated 5 out of 5 stars

Great customer service!

After doing a lot of research I saw that the arc phone case was the best for me, with its minimalist look while still offering pretty good protection. A couple days after I got my case i unfortunately lost the bottom piece. After checking the warranty I wasn’t sure if I’d be able to get a replacement but I emailed the support team regardless. That’s when Marina replied back automatically willing to help me with the replacement piece.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Really great product

Really great product and an exceptional support team. I'll gladly continue ordering from them and referring my friends as well! I had an issue with the screen protector and they didn't hesitate to help me resolve it.

22 January 2026
Unprompted review
Rated 2 out of 5 stars

Worst Post-Sale Customer Service

I ordered my first Arc in December. About a month passed where customer support kept telling me it was “lost” and that they were trying to recover it. It took about 4 weeks to receive a replacement, with very poor post-sale customer service throughout the process.

When the replacement finally arrived, it was the wrong model. I immediately requested a return so I could purchase the correct one. It has now been two weeks without any resolution, despite the fact that I already sent all the information and photos they requested. I’m still waiting.

I even had to buy another product in advance while waiting for them to process the return of the incorrect one.

To be fair, the product itself looks good. However, the post-sale customer service is by far the worst I’ve had to deal with in a very long time.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended and proven.

I have used the Arc on my last three iPhones and absolutely love the look and the protection it gives. After dropping my phone on numerous occasions the corners of the Arc show some abuse but my phone has always made it through unscathed. I’ve been able to get the highest trade-in value when it comes time to upgrade.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional!

Exceptional company with amazing customer support. Really made it feel like they care about their customers. Highly recommend to anyone looking for a superior product from a team of honest and professional individuals.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered an ARC case in rose bronze…

I ordered an ARC case in rose bronze over a month ago and still have not received it. I contacted ARC support and they graciously shipped me a replacement. I haven’t received it yet but I am told it’s on its way. I appreciate the immediate attention to my case and will very happy once I receive it. I love ARC!

18 January 2026
Unprompted review

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