Ask & Embla Reviews 1,046

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the brand's unique and beautiful jewelry, often receiving compliments when wearing the pieces. The quality of the products is frequently mentioned, with consumers highlighting the impressive craftsmanship, durability, and overall value. Many reviewers express their love for the designs, noting that they are unlike anything else they have found. Consumers also rave about the company's customer service, describing it as fast, efficient, and genuinely friendly. The team is commended for their quick responses, helpfulness in resolving issues, and willingness to go above and beyond to ensure customer satisfaction. The order process is also smooth, with people reporting that their orders arrive earlier than expected, are well-packaged, and match the descriptions accurately.

Based on these reviews

Rated 5 out of 5 stars

Firstly, the jewellery pieces sold by Ask & Embla are unique, beautiful and get lots of lovely comments. My daughter was devastated when she lost one of her earrings as she believed the clasp was... See more

Company replied

Rated 5 out of 5 stars

I’m officially an Ask & Embla girlie! I have been seeking out new gold tone jewelry and found their style and taste matches with mine! I ordered their Sacrilege Ecclesia necklace, simple Halo ring a... See more

Company replied

Rated 5 out of 5 stars

Their customer service is fast, efficient, and genuinely friendly. Every question I had was answered quickly and with real care. My orders always arrive earlier than expected, packaged well, and e... See more

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Rated 5 out of 5 stars

Got a matching set (necklace and bracelet) for the missus as a gift. She just started her journey into the alt aesthetic and Ask & Embla didn't disappoint! She wears them every day because of how good... See more

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Rated 5 out of 5 stars

I am a return customer. And today was a prime example why. I recieved my order and one of the six pairs had an issue staying closed. I was kind of bummed. Stoked about the other pairs though. I sent a... See more

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Rated 5 out of 5 stars

I love all Ask & Embla’s jewelry. They are unique, bold, beautiful and cool with en edge. Service are always top quality with replies within an hour if you have any questions or concerns. Love making... See more

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Rated 5 out of 5 stars

I was looking for a present for someone else but ended up adding a few things for myself too. The quality turned out better than I expected — solid pieces, nicely made. Packaging was decent, and the c... See more

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Rated 5 out of 5 stars

Just got my second necklace—the Unholy Grail—from Ask and Embla! It sold out last month, so I ordered it the moment it restocked. It arrived in 5 business days, looks exactly like the photos, and is m... See more

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Rated 5 out of 5 stars

I've bought a lot of alternative jewellry from Ask & Embla, and I have never been disappointed. The quality is always top tier. My only complaint would be the prices, since a lot of the items are "jus... See more

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Rated 5 out of 5 stars

I'm so impressed with Ask & Embla, my new favourite brand. It's really hard to find good alt jewellery in Australia and their pieces are all unique, extremely well crafted and high quality (and make a... See more

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Rated 1 out of 5 stars

I have ordered jewellery before from Ask & Embla and had a fabulous experience. Second time around not so lucky… I ordered earrings as a Christmas gift for my daughter. I waited 4 weeks and... See more

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Rated 3 out of 5 stars

I bought the Orbit Ear Cuff in 925 silver (order #399732), and unfortunately it stains my ear in a dark, almost black color after wearing it for a short time. I’ve worn real 925 silver for years and... See more

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Rated 5 out of 5 stars

The jewellery is stunning, but the customer service is what will have me coming back. After ordering my partner two rings as a treat after he's helped me post op so diligently I mistakenly got the wr... See more

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Rated 5 out of 5 stars

Customer service is helpful and in a reasonable time. Products are high quality made and stunning unique pieces. Yes, they are on the expensive side but the quality is worth the extra dollars. I have... See more

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Rated 1 out of 5 stars

Do not order from this company. USPS lost my package and the company told me that it doesn’t matter if I purchase shipping protection or not, they refused to refund me. They also refused to cancel the... See more

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Rated 5 out of 5 stars

I ordered earrings for my daughter as a Christmas gift. They were shipped, not received and then returned to sender. The wonderful Customer Service Manager Mark, organised for them to be res... See more

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Rated 5 out of 5 stars

The whole process was flawless. I left a comment about a special request in the dedicated box and the support team contacted me immediately to give further details. The item shipped really fast and... See more

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Rated 5 out of 5 stars

Ask & Embla has quickly become my new favorite jewelry. The necklace I purchased is beautiful and completely unique. Each piece is really a work of art and truly authentic. I love the weight and the o... See more

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Rated 5 out of 5 stars

I love this brand and am a returning customer. I adore the design and quality, and how original the pieces are - I always receive so many compliments! I recently ordered some beautiful pieces from the... See more

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Rated 1 out of 5 stars

Worst store ever. The jewelry is literal garbage, broke in the first use and they refused to refund me. Couldn’t send me a new pair either because evidently the item went out of production. They wante... See more

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Rated 3 out of 5 stars

Ask and Embla offer a unique range of jewellery, the style of which I haven't been able to find anywhere else. However, for the price, my experience has been quite disappointing. I purchased four p... See more

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Rated 5 out of 5 stars

I love A&E Jewelry so much! They never ever disappoint I recently purchase the mini Illyria earrings out of everything I got those earrings are a huge staple statement piece , there tunnels / plugs ar... See more

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Rated 5 out of 5 stars

I purchased both their Litany Necklace and their Synesthesia bracelet- both pieces were excellent quality! They were advertised as stainless steel, and it was very obvious from weight and durability t... See more

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Rated 5 out of 5 stars

I am so used to bad customer service that I don't know what to do when I get EXCEPTIONAL service. Ask & Embla exceeds my expectations each time. They are timely I shipping and service requests. The... See more

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Rated 5 out of 5 stars

I spend a lot of time searching for jewelry that suits my sense of style and is high quality. When I came across Ask & Embla, I was absolutely amazed. Handcuff earrings that i ordered are made with gr... See more

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Rated 5 out of 5 stars

I recently had one of my halo ear loops/hangers break after only 3-4 months, I was so sad about it, so I quickly emailed customer service to ask if there was any way for me to fix them or have the bro... See more

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Rated 1 out of 5 stars

Terrible customer service. Refusing to allow returns claiming it’s because items were on sale when in reality it was a discount promo code used for a first time customer. Way overpriced cheap quality... See more

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Rated 5 out of 5 stars

Incredible quality jewelry for incredible prices! I ordered 3 septum clickers and they all fit perfectly and I've gotten so many compliments every time I wear them. I'm already scoping out which ones... See more

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Rated 5 out of 5 stars

I have been a fan of their jewelry for years! My ears are full of their stackers that I wear everyday for every activity and they have endured the test of time. After nonstop wearing for many years no... See more

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Rated 5 out of 5 stars

Ask and Embla is my go to company for jewelry. They are consistently putting out gorgeous alternative jewelry which is also high quality and affordable. Every time I order from them, my shipment gets... See more

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Rated 5 out of 5 stars

I have purchased from Ask&Embla five orders total so far. Each purchase I have made has arrived with impeccable timing and great care to packaging. All of the orders that I’ve made I’ve purchased in b... See more

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Rated 5 out of 5 stars

Initially it was the unique styles of jewellery that drew me to Ask & Embla. I found exactly what I was looking for in stacking rings, SoI read their great customer reviews and then I made my first pu... See more

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Rated 4 out of 5 stars

I love all of the designs, very unique and cool! The only issue I have are the prices so I will only buy when on discount because every dollar that can be saved is worth it. I am very happy with the 2... See more

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Rated 5 out of 5 stars

Two reasons why I recommend the company to all my friends: amazing jewellery and unique pieces you can’t find anywhere else. Their outstanding customer service: two times (out of many orders) there... See more

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Rated 5 out of 5 stars

Everything I've ever purchased looks amazing and it's my seconds time.The quality of the jewelry is on paar and it's a comfortable wear from septum piercings to flesh tunnels . The customer servic... See more

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Rated 5 out of 5 stars

Not only does this company have a stellar collection and variety of products, their quality is top notch! from well crafted jewellery, to well constructed packaging, and a very reasonable shipping tim... See more

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Rated 5 out of 5 stars

This company makes the coolest, well-made alternative jewelry. I have 4 sets of earrings and love them all. They’re well constructed for a lifetime of use. I’m eyeing lots more items and will be a lif... See more

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Rated 5 out of 5 stars

Appart the great quality of the jewelry, I was amazed by the quality of the service. Had an issues with my sigil dome hanger, the clasped wasn’t working properly, and got a response and new parcels on... See more

Company replied


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Fashion Accessories Store

Written by the company

We are Ask & Embla, home for all breeds of the alternative—We are a union of dark and light, masculine and feminine, immediate and eternal. Our jewelry brings metals, gemstones and your energies into a chord. Just as Ask and Embla were born as a pair, we hope to bring the power of two to you🖤


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

100% the best alt jewellery brand.

Gorgeous, gorgeous jewellery and the customer service was impeccable. Sorted an issue within half hour of messaging them! My absolute favourite jewellery brand.

10 February 2026
Unprompted review
Ask & Embla logo

Reply from Ask & Embla

Thank you so much for your kind words, Keren! It truly means the world to us to be your favourite jewellery brand. Your support and love keep us going. Thank you for being part of our community!

Rated 4 out of 5 stars

I love all of the designs but… pricey

I love all of the designs, very unique and cool! The only issue I have are the prices so I will only buy when on discount because every dollar that can be saved is worth it. I am very happy with the 2 rings I bought last year, therefore just purchased my 1st pair of earrings.

26 November 2025
Unprompted review
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Reply from Ask & Embla

Thank you for the love on our designs, Karen! We appreciate your honest feedback and loyalty. We’re so glad you're happy with your rings and can’t wait for you to try out your new earrings. 🖤

Rated 5 out of 5 stars

Beautiful silver ring with a clean

Beautiful silver ring with a clean, elegant design. Great quality, comfortable to wear, and looks even better in person.

1 February 2026
Unprompted review
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Reply from Ask & Embla

Thank you for the lovely feedback, Dayana! We’re so glad your new ring exceeded expectations and feels as good as it looks. There’s nothing quite like that "better in person" feeling. Enjoy wearing it! 🖤

Rated 5 out of 5 stars

Amazing designs and quality

Amazing designs and quality. Really beautiful and well crafted.
Efficient delivery and responsive staff to answer my questions.

15 January 2026
Unprompted review
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Reply from Ask & Embla

Thank you so much for your wonderful feedback, Laurent! 🖤

We’re thrilled to hear that you love the designs and craftsmanship, and that our team was able to assist you along the way.

We can’t wait to have you shop with us again. ✨

Rated 5 out of 5 stars

I love this brand and am a returning…

I love this brand and am a returning customer. I adore the design and quality, and how original the pieces are - I always receive so many compliments! I recently ordered some beautiful pieces from the Eternal Amour collection and they are absolutely stunning. Highly recommended!

2 February 2026
Unprompted review
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Reply from Ask & Embla

Thank you so much for your kind words, Alexandra! We’re so happy you love our collection, and we truly appreciate your support! 🖤

Rated 5 out of 5 stars

Top customer services

Firstly, the jewellery pieces sold by Ask & Embla are unique, beautiful and get lots of lovely comments.
My daughter was devastated when she lost one of her earrings as she believed the clasp was faulty. I emailed customer services late on a Sunday afternoon not really expecting a response until Monday. It was all sorted within half an hour. A replacement is on the way and my daughter couldn’t be happier.
100% recommended, will definitely buy again. Customer services and after care are second to none. Thanks to Mary for sorting this so efficiently and quickly.
Louise

1 February 2026
Unprompted review
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Reply from Ask & Embla

We are thrilled to hear this, Louise! We’re so happy we could turn your daughter's day around. We’ve passed your kind words along to Mary—she was delighted to help! It’s an honor to be part of your daughter's collection, and we look forward to seeing you both again soon. 🖤

Rated 5 out of 5 stars

I friggen love this company

I am a return customer. And today was a prime example why. I recieved my order and one of the six pairs had an issue staying closed. I was kind of bummed. Stoked about the other pairs though. I sent a video of the manufacturer’s defect through their website and they gave me options of a gift card or full product replacement. Friggen love this company

29 January 2026
Unprompted review
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Reply from Ask & Embla

We love having you back, Mark! Thank you for sharing your experience! We’re glad our team could provide the right options for you. Thank you for the love and for trusting us with your jewelry collection!

Rated 5 out of 5 stars

Two reasons why I recommend the company…

Two reasons why I recommend the company to all my friends: amazing jewellery and unique pieces you can’t find anywhere else.

Their outstanding customer service: two times (out of many orders) there was an issue with the quality and they sent a free replacement no questions asked within three days.

27 January 2026
Unprompted review
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Reply from Ask & Embla

We’re incredibly grateful for your support and for recommending us to your friends, Moritz! 🖤

We’re especially glad to hear that our customer service experiences stood out to you. While issues are never ideal, we always want to make things right quickly and seamlessly.

Thank you again for your continued trust and love for our pieces—we can’t wait to create more for you ✨

Rated 5 out of 5 stars

Customer service

The team at Ask & Embla is absolutely amazing. Incredible customer service and stunning jewelry. 10s across the board 💖

26 January 2026
Unprompted review
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Reply from Ask & Embla

Thank you so much for your amazing review, Lexi! We’re thrilled to know you’re enjoying our jewelry and that our team could provide a great experience. Your support truly means a lot!✨

Rated 5 out of 5 stars

Customer service has been easy and I…

Customer service has been easy and I have had every question of support or assistance answered.

Products so far have been great quality.

26 January 2026
Unprompted review
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Reply from Ask & Embla

Thank you so much for your kind words, JP! 🖤

We’re really happy to hear that our customer service has been helpful and that you’re enjoying the quality of our products. Your feedback truly motivates our team to keep doing our best.

We appreciate your support and look forward to serving you again soon.

Rated 5 out of 5 stars

I’m officially an Ask & Embla girlie

I’m officially an Ask & Embla girlie! I have been seeking out new gold tone jewelry and found their style and taste matches with mine! I ordered their Sacrilege Ecclesia necklace, simple Halo ring and Gnosticing and I fell in love! Shipping time was perfect and fast in Hawaii time (usually takes about a week and a half). Very impress with the packaging and transparent about what they are made of. Overall, yes I will be purchasing more pieces! Thank you!

24 January 2026
Unprompted review
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Reply from Ask & Embla

Thank you very much for taking the time to share your experience, Shea!

We’re delighted to hear that you loved our jewelry and that our style aligns well with your taste. We’re also glad the shipping to Hawaii met your expectations and that you appreciated the packaging and material transparency. Your kind feedback truly means a lot to our team.

We look forward to welcoming you back again soon, and thank you for choosing Ask & Embla.

Rated 5 out of 5 stars

Top quality

I've bought a lot of alternative jewellry from Ask & Embla, and I have never been disappointed. The quality is always top tier. My only complaint would be the prices, since a lot of the items are "just" made from steel, but still are extremely pricey.

21 August 2025
Unprompted review
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Reply from Ask & Embla

Thank you so much for your kind words and continued support, Cael!

We’re really glad to hear you’ve consistently loved our pieces. Your feedback on pricing is noted—we strive to balance exclusive design with lasting quality for our community.

Rated 5 out of 5 stars

The jewelry i bought is perfect for…

The jewelry i bought is perfect for what i was looking for! I love the earrings so much, I bought a couple more pairs. Love ❤️ Love ❤️ Love ❤️

19 January 2026
Unprompted review
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Reply from Ask & Embla

We are so happy to hear this, Lauren! We’re thrilled the earrings were exactly what you were looking for. There is no bigger compliment than you coming back for more pairs. Thank you for the love! 🖤

Rated 5 out of 5 stars

Excellent Customer Service

The jewelry is beautiful and good quality. Customer service is excellent and fast! Highly recommend this brand.

21 January 2026
Unprompted review
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Reply from Ask & Embla

We truly appreciate your recommendation, Holly! It’s wonderful to know you enjoyed both our designs and our fast customer service. We look forward to seeing you again soon! 🖤

Rated 5 out of 5 stars

Great items and great customer service

I have several items from Ask&Embla and I honestly love all of them. They are high quality and unique designs. I had an issue with one item. I emailed support, she got back to me in less than 10 minutes!! And we got the issue taken care of by the next day. I can’t remember having any on line customer service that fast! I will definitely buy more. And when people ask me “where did you get that?” I will be sure to highly recommend Ask&Embla!

15 January 2026
Unprompted review
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Reply from Ask & Embla

Thank you so much for the kind words, Claire ! This truly made our day! We take great pride in our unique designs and our commitment to our customers.

Thank you for your trust and for sharing the love. We can’t wait to see what you choose next! 🖤

Rated 5 out of 5 stars

Love their stuff!

I have been a fan of their jewelry for years! My ears are full of their stackers that I wear everyday for every activity and they have endured the test of time. After nonstop wearing for many years now, they have not broken or discolored. I recently purchased a pair of atomic hangers and they are beautifully made and have a nice weight to them. I will definitely be treating myself again soon with some of the pieces I’ve had my eye on.

14 January 2026
Unprompted review
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Reply from Ask & Embla

Thank you so much for the love and for sharing your experience, Chelsea!

We’re glad to hear that your stackers have stood the test of time and that you’re enjoying your new Atomic Hangers. It truly means a lot to us to know our pieces are part of your everyday style.

We can’t wait to welcome you back soon for more.🖤

Rated 1 out of 5 stars

I had a terrible experience with Ask &…

I had a terrible experience with Ask & Embla. The necklace I ordered arrived faulty, and the quality was nowhere near what I’d expect for the price.
Customer service was just as disappointing. It took over two weeks to receive the return label, and from there the communication felt inconsistent and untrustworthy. Their words and actions never lined up.

Originally I was told I’d receive the refund once the item was in transit because I’d supplied a video and a photo of the faulty of product anyway, but then they said they would need to inspect it upon arrival. After it arrived, I had to chase because at this point it’s already been three weeks since I received the faulty necklace. I then got promised a refund at the 30-day mark, but only after I told them I would dispute the transaction with my bank because they were continuously dragging their feet.
Even then, the refund didn’t actually happen. A week later, nothing had been processed. I chased again and specifically asked for proof of the refund that I suddenly received a confirmation email — on that same day. It was very clear the refund had not been issued when they said it had.
Overall, the product quality was poor, the customer service was incredibly slow, and the refund process was needlessly drawn out and stressful. Based on this experience, I absolutely wouldn’t recommend shopping with them.
EDIT: In further addition to provide context on their reply, it took two weeks for them to send the return label, and the whole reason I had been chasing for it was because I knew I would be away on holiday and expected them to say I was out of return window by the time I got back. In the end, I had to post it the day before my holiday which was not ideal but better than the alternative. I had told them I wouldn’t be able to reply while on holiday but they clearly had their own access to track info since they provided it. Their reply further shows their inexperience in customer service — instead of just apologising, they’re trying to make it seem like the onus is on the customer. “Peak volumes causing delays in final processing” is also not what they said about the refund transaction going through at the time, so another change in their story. Disappointing but not surprising at this point.

9 December 2025
Unprompted review
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Reply from Ask & Embla

Thank you for sharing your experience. We are sincerely sorry for the frustration this caused, as this is certainly not the seamless journey we aim to provide.

To provide clarity on the timeline, our team initially responded to your inquiry within 30 minutes on November 3. We sent a follow-up on November 4 and received the reply on November 6.

After providing the return label, we waited from November 17 to November 26, as you mentioned being on holiday. We only received the update that the item was collected and returned to us on November 26.

When we received the confirmation that the item was received and inspected on December 3, your refund was initiated. While peak season volumes caused an unintentional delay in the final processing, our team worked to resolve this as soon as the item was back in our hands.

We apologize for any inconvenience and appreciate your patience throughout this process. Please feel free to reach out if you have any further concerns.

Rated 5 out of 5 stars

Quick Christmas Delivery & fab gift!

Bought a clicker as a gift and it was v well received. I was really pleased because I bought it right before Christmas and didn’t expect it to come on time - but it did! V pleased ty Ask & Embla.

18 December 2025
Unprompted review
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Reply from Ask & Embla

Thank you so much for sharing this, Froggy! We’re thrilled to hear the clicker arrived in time for Christmas and was so well received — that truly makes our day. ✨

We’re really glad we could help make your gift extra special, and we sincerely appreciate your trust in us. Thank you for choosing Ask & Embla, and we look forward to welcoming you back again soon. 🖤

Rated 5 out of 5 stars

I found this amazing artistic jewelry…

I found this amazing artistic jewelry designers on instagram. As soon as I saw their amazing jewelry I was hooked and had to have it!. I have bought amazing pieces twice already and will continue buying more and supporting this amazing artistic company.

8 January 2026
Unprompted review
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Reply from Ask & Embla

Thank you so much for your kind words and support, Carlos! It truly means a lot to know that our pieces have inspired you to come back again — your continued support motivates us to keep creating.

We’re so happy to have you as part of the Ask & Embla community and can’t wait to be part of your future jewelry finds. 🖤✨

Rated 1 out of 5 stars

Worst store ever

Worst store ever. The jewelry is literal garbage, broke in the first use and they refused to refund me. Couldn’t send me a new pair either because evidently the item went out of production. They wanted to give me a gift certificate but nothing on their website was the same price so inevitably I’d have to give them more money. Wouldn’t work with me at all until I threatened to get refunded by my bank instead. Don’t buy from them, it’s not worth it. Cheap, overpriced, ridiculous costumer service.

29 December 2025
Unprompted review
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Reply from Ask & Embla

Thank you for bringing this to our attention. Your experience is of utmost importance to us and we are committed to resolving your concern.

Please send us an email at [email protected] with your order number together with any supporting images or information, and our dedicated customer care team will be on standby to assist you.

If you've already reached out, thank you for your proactive communication and patience. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.

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