AURORRA By ARRIS Reviews 22

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Super fast shipping. Nice packaging. Just very disappointed in the product. Insoles provide very little support and seem very cheaply made.

Company replied

Rated 5 out of 5 stars

I put my Aurorra insoles through some serious miles — rucking, land nav, and plenty of rough terrain — and even when my first pair cracked (likely a fluke), Aurorra’s customer service immediately repl... See more

Company replied

Rated 5 out of 5 stars

Best shoe insole! My feet are not sore after playing basketball. I use them in my Curry Series 7 shoe. I can definitely feel more of a rebound feeling rather than a cushiony absorbing feeling. I als... See more

Company replied

Rated 5 out of 5 stars

These insoles have made my regular NB Fresh Foam BB V2 into a pair of Li Ning JB3. The JB3 is probably the best basketball shoes in the market right now, but with a steep price tag of $200, it is... See more

Company replied

We perform checks on reviews

Company details

  1. Online Marketplace
  2. Manufacturer

Written by the company

From aviation to athletics, you know our technology (even if you don’t know our name). Now, ARRIS® is dropping exclusive AURORRA By ARRIS™ products while continuing to team up with your favorite brands.


Contact info

4.2

Great

TrustScore 4 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Big disappointment

Super fast shipping. Nice packaging. Just very disappointed in the product. Insoles provide very little support and seem very cheaply made.

30 December 2025
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Hi Mike — thanks for giving our insoles a try.

We’re proud that 9 out of 10 customers keep them, though we know super insoles aren’t the right fit for everyone. We’re actively working on expanding our range, including additional widths, to better serve more feet.

The ultralight feel can be unexpected—these are among the lightest in their class—but they’re built with best-in-class, brand-name materials trusted by leading footwear brands. We chose to invest in premium materials and engineering even when it meant higher costs, because performance and comfort matter to us.

We appreciate you taking the time to share your experience and wish you the best on your foot-health journey.

Rated 5 out of 5 stars

Superior customer service

Superior customer service. Fast responses to any questions. Although I ended up returning the insoles, the experience with Aurrora was 5 stars. You can tell they care. I look forward to following them and making a purchase as they develop new products.

29 November 2025
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Thank you so much, Stan! We really appreciate you giving our first product a try, and our team especially appreciates the 5-star customer service recognition. We really do care and can't wait for you to try what we come up with next. Thanks for being part of our super insole journey!

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent, fast, and ultimately very helpful.

25 November 2025
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Thank you, Kay! We're a small but mighty team, and we're so grateful for customers like yourself. We're always just an email away: [email protected]. Happy Holidays!

Rated 5 out of 5 stars

Best shoe insole

Best shoe insole! My feet are not sore after playing basketball. I use them in my Curry Series 7 shoe. I can definitely feel more of a rebound feeling rather than a cushiony absorbing feeling. I also wear them in my Hoka Bondi 8 when doing errands. I previously wore the Vktry insoles, and these feel and fit much better.

12 November 2025
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Thank you so much, Zaldy! This whole thing started as a passion project, so we’re genuinely grateful for every AXA Super Insole user out there. Any feedback you share ([email protected]) helps shape our next product drop—we want even more people to experience real high-end materials without the marketing gimmicks. Cheers, and thanks again for taking us from the court to your everyday errands.

Rated 5 out of 5 stars

Awesome experience

Awesome experience, great product quality, very responsive when it comes to questions regarding the product. All in all it’s more than a 5 star rating

3 November 2025
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Thank you, John! We’re a small but mighty team dedicated to our work. We’ll keep pushing the innovation forward. Thanks for giving our super insoles a try and we’ll always be just an email away!

Rated 5 out of 5 stars

I put my Aurora insoles through some…

I put my Aurorra insoles through some serious miles — rucking, land nav, and plenty of rough terrain — and even when my first pair cracked (likely a fluke), Aurorra’s customer service immediately replaced them without hesitation. The new pair has already seen a lot of rucking and running, and they’ve held up perfectly. They’re thin enough not to make my boots feel cramped, but the foam and carbon-fiber plate still provide the right mix of comfort, responsiveness, and support. I’ll definitely continue buying these insoles.

20 October 2025
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Thank you, Erich! We're always just an email away if anything comes up, and we appreciate our hardworking super insole users like yourself. Thanks for being an early adopter and part of our journey to elevate insole innovation!

Rated 4 out of 5 stars

Pretty good option for most

The inserts seem quite good. The fit into most of my shoes and provide good support. Because I am using them to help with Hallux Limitus, they aren't quite as supportive as needed for exercise, but work very well with walking, etc.

27 September 2025
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Thank you so much for the thoughtful feedback! We’re glad they’re working well for walking, and we really appreciate your insight as we continue developing additional styles to support an even wider range of needs. 🖤⚡

Rated 4 out of 5 stars

Not yet ready for volleyball

Let me start by saying that customer service is incredible. They sent me a replacement pair right away when I had issues with my insoles. Make sure to double-check sizing because from my experience, they do fit a bit large. I would order a size down (I'm normally size 11, and ordered a 10-10.5).

I used them solely for volleyball, and while they are comfortable after some break-in time and getting used to, I don't think they are ready for volleyball just yet. The carbon fiber frame at the bottom cracked under the ball of my foot for both my left & right insoles. Thinking I received a bad batch, I used my replacement pair and saw signs of cracking after a couple hours of use too. I'm not sure if it's from lack of flexibility when loading a jump, or from the impact of landing. Weirdly enough, the crack allowed my feet to bend more naturally doing volleyball-movements, so it actually got more comfortable for me. Still, it'd be nice to have future iterations of the insoles address the flexibility/durability so that I wouldn't have to worry about breaking them like I did.

29 September 2025
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Thank you so much for the thoughtful feedback and kind words! We’re glad the comfort worked in for you over time. We do have volleyball players using these without cracking, but your experience in the Puma All-Pro Nitro helps us better understand how certain explosive movements load the plate differently. Feedback like yours is invaluable as we work to reach that final 10% beyond our 90% success rate. Big thanks for being so communicative — we’re a small but mighty team and can’t wait to launch our next styles! 🖤⚡

Rated 5 out of 5 stars

Great product!!

Great product! I use them in my running sites, basketball shoes, and once in a while my everyday shoes. It makes me feel light and bouncy! It’s a bit pricey for my budget, so I just wait for a sale… but well worth it! Great job!

2 September 2025
Rated 3 out of 5 stars

Mixed feelings

The package is top notch, but I would rather pay a little less with less packaging. These make your feet move more, so I ended up with cuts on my ankles. After a couple hundred miles and bandaids my feet are ok now. I guess this shows they work. It took a little time for my feet to get adjusted. Hills seem harder, but downhill feels easier. I rotate using my shoes with these to once or twice a week.

30 June 2025
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

The AXA Team really appreciates you giving them a real shot. That kind of break-in experience is unusual—serious respect for sticking with it. Glad things have leveled out and you're feeling the difference (especially on those downhills).

Noted on the packaging. We’re always balancing premium experience, sustainability (like the reusable felt bag), and practical cost. Just to clarify—our investment goes into the tech, not the wrap: high-performance foam, carbon fiber plates, and the structure to back it up. That said, the packaging is custom and designed by us—so thank you for noticing.

Your experience is new for us, so we’ll be reaching out directly. Real feedback fuels our engineering process, and you’ve clearly put in the miles. Thanks again for speaking up—and for putting these insoles to work the way they were built to be.

Rated 5 out of 5 stars

Aurorra - support, balance, and great to work with!

I love Aurorra’s concept and design. The skeleton carbon fiber approach brings stability and structure to the foot and gait, while maintaining full foot strength. The company of great to work with, too. In my case I found the current model didn’t work with my primary shoes with an extra wide toe box. The return process and communication has been exceptional and I look forward to a future model as their line expands. I currently use carbon fiber plates under my insoles and, while they mitigate some of the pain I manage with hallux rigidus, the long term impact to full foot strength and balance is a big concern.

7 July 2025
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Thank you, Tobin! We truly have the best luck with incredible users like yourself with our first product drop. The entire team appreciates your feedback because we can be sure that future styles are genuinely informed by collaborative customers. We also appreciate your mention of our return process and communication (we mean what we say). Cheers to good foot health, and we'll be sure to keep you posted on what's coming out next.

Rated 5 out of 5 stars

I have used other insoles for years and…

I have used other insoles for years and recently tried another brand of carbon fiber inserts to give my feet additional support. I came across your ad but had not heard of your product so I was hesitant. I finally decided to take the risk. I was surprised and happy I did. The product came in the the expected time frame. The packaging was great. The product is working very well for me.

3 July 2025
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Thank you so much for sharing your experience! We take our work seriously and love to learn from our super insole community. Cheers to good foot health!

Rated 5 out of 5 stars

Elevating most of the basketball shoes out there

These insoles have made my regular NB Fresh Foam BB V2 into a pair of Li Ning JB3.

The JB3 is probably the best basketball shoes in the market right now, but with a steep price tag of $200, it isn't very attainable for most hoopers. With Aurorra and its Pebax and carbon fiber insole, it has elevated my NB hoop shoes feeling like JB3.

I feel stable with the carbon fiber and since these are low profile insoles, heel slippage is a non issue. The energy return of each step is also a big plus. Good job Arris team.

2 June 2025
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Thank you, Alex, for sharing your experience! We're continuing to innovate and hope that bringing these best-in-class materials to market continues to elevate the favorite styles we all love to wear. Cheers to better foot health!

Rated 5 out of 5 stars

Fast shipping, Great insole

Fast shipping! I can definitely tell the difference from when I wear them compared to when I don't wear them. My feet and legs don't feel as tired after wearing them in some of my shoes. On days I don't wear them I can feel it in my calves that they are a little tight. Unused to have some foot pain after playing basketball but after replacing my insoles with these I notice I don't get that foot pain anymore.Thin and doesn't change the fit of the shoe. Great product highly recommended. I have 3 pairs!

26 May 2025
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Thank you for giving the AXA Super Insoles a try—and for going all in with three pairs! We're proud of our first product drop, bringing best-in-class materials typically found in super shoes for long-distance runners into everyday use. Life has an athleticism all its own, and we're grateful for early adopters like you who get it. Cheers to better foot health and what’s coming next!

Rated 5 out of 5 stars

Great customer service/support

Great customer service/support. Their team really cares about the individual product experience. The product is very high quality, beautiful packaging and quick shipping!

2 April 2025
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Thank you, Carissa! We love what we do and take the work seriously. Cheers to super insoles!

Rated 5 out of 5 stars

Great product and equally great company!

Great product and equally great company with fast custom service support. I feel very confident ordering from them again and would highly recommend based on our experience!

6 March 2025
Unprompted review
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Thank you, Joe! We're thrilled you found your right fit and appreciate you giving these carbon fiber insoles a try. We take our work very seriously and can't wait to launch the next super insole style. You'll find a special thank you code of appreciation in your original packaging for your next order (email us at [email protected] if you have any questions). Cheers!

Rated 5 out of 5 stars

Comfort without the bulk

I walk 60-100 minutes daily on the treadmill. No running but the walk is a decent paced. My heels tend to take the brunt of those walks, so I've tried several inserts. I was a little apprehensive at the thinness of the Aurorra but after using them for a week, I'm happily surprised at their comfort and cush.

14 March 2025
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Thanks, Trine! Long walks, light insoles. Glad we made the cut (and the cush). We take our work seriously and appreciate the curiosity to give AXA Super Insoles a try!

Rated 5 out of 5 stars

Busy Medical Assistant

As a medical assistant on my feet all day long - these insoles ROCK! I’m not having anymore foot fatigue and it’s made a difference on how much I can do during the day. They were super easy to use, lightweight but sturdy, and I can switch them out whenever I need to change shoes. Overall I’m happy with them even months after purchasing them! Thank you!

25 March 2025
Unprompted review
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Thanks, Margaret! Medical teams are everyday heroes, so it's an honor to be there for you in return. Cheers to super insoles for super workers in healthcare!

Rated 5 out of 5 stars

The perfect insoles for every day!

I purchased these insoles for my husband a couple months ago and we cannot rave enough about them. He works as a supervisor in a busy Costco warehouse and when he’s not at work, he is a busy dad of three who keep him on his feet. He goes and goes so we were looking for something to help relieve the stress and strain on his feet. Whether they’re in his heavy work boots or his Hokas, they keep him going. He appreciates the fact that they are easy to switch around and give the same support no matter which shoe. Since getting these insoles, he has been having significantly less pain in his feet. 10/10, 5 stars, just all around great insoles!

24 March 2025
Unprompted review
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Thanks so much, Emily! We love hearing when someone finds their right fit—especially someone who’s on their feet as much as your husband. Appreciate you sharing the love so others can decide if super insoles are the right fit for them, too (we wish we could be everything to everyone, but we’re working on it). Cheers from the AXA team!

Rated 5 out of 5 stars

Insoles I didn't know I needed!

I am using these insoles in a variety of shoes and all around impressed. They provide excellent comfort and support whether I'm walking my dog, at the gym or just out and about. It's a sleek design with high quality materials and very easy to switch between my shoes. After a few weeks with these, I can't imagine going back to standard insoles!

24 March 2025
Unprompted review
AURORRA By ARRIS logo

Reply from AURORRA By ARRIS

Thanks for sharing, Peter. It's an all-out effort to create these insoles, and the entire team behind it wears super insoles every day. Cheers to finding your perfect fit.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look