Avalon Funeral Plans Reviews 4,406

Excellent customer service from Alan Richardson who came to our home and thoroughly explained the options to us and answered all of our questions. He helped us to make the right choice of funeral plan... See more

The meeting with Mike Thornton at our home was very clear and informative. The different plans available were explained in a relaxed manner with no pressure to sign up. Payment options are perfec... See more

The agent who came to explain about Avalons funeral plans, was, knowledgeable, polite, and his diction was clear and to the point, we both enjoyed the presentation. We have committed to a plan with no... See more

It can be a very scary time when you sit together to arrange a funeral plan, especially when we are both 70 years old. So we contacted Avalon and they were vert helpful and arranged appointment for... See more

Jay Patel from Avalon funerals was brilliant, he told us everything we needed to know and how things would work. There was no misleading information , just straight plain talking and in lay mans terms... See more

Mike Thornton, very professional, knew his business well and made us feel at ease. No pressure selling, just gave us all the information and left us to think it over. Chose Avalon because my father to... See more

On behalf of my husband Simon and myself, Stuart was very thorough with all of the details, explained everything, and left nothing out, we were able to ask him what we needed. Feel very confident a... See more

Had a visit from Gavin Paskin who went through the process fully & patiently answered all my questions Very personable presentation with no pressure. I don't usually commit on the 1st visit but I'... See more

Excellent customer service from Anita who initially explained the options to us and Alan Richardson who came to our home and answered all of our questions, helping us to make the right choice of funer... See more

Are representative Ashley from Avalon. was punctual on arrival. had a pleasant personality. gave a great presentation. answered all our questions & more nothing hurried or left unexplained. no sales p... See more

We already had a Funeral Plan with Avalon. However we moved to Greece & they unfortunately do not cover this area. When we moved back to Spain we contacted Avalon. Their approach to us was extremel... See more

My wife and I have just bought an Avalon funeral plan each. The representative was Jay Patel and his presentation was excellent. We cannot speak highly enough of our experience. Jay arrived bang on ti... See more

Ashley explained in full about Avalon & the options available for funeral plans. He was very kind & understanding while dealing with a subject which I found a difficult thing to talk about. All asp... See more

Met up with Ashley, really nice guy, no hard sell trying to sell you something you don't need or add on any extras just explained everything Avalon had to offer and the options available to us and the... See more

A single phone call arranged for Jay to visit us. Well explained and discussed with us! Once discussed with our family Jay revisited us and the relevant documentation was completed and financial payme... See more

Our Avalon Consultant (Magdalena) fully described our Funeral Plan options and what each plan covered. No sales pressure just the plans, costs and importantly our long term protections. Great to kno... See more

Had a very constructive meeting with Jay on Tuesday. He set out all the different options and at no time were we made to feel pressured. We were very pleased with the outcome and feel sure we have mad... See more

If there had been 10 stars we would have put 10. Jay Patel was very professional and knowledgeable, while also being friendly along with explaining everything very clearly and making sure that we ful... See more

Factual, responded to questions and clarifications, and yet an informality that could have been a difficult conversation. Jay did not come across as defensive but wanted to ensure that I understood al... See more

Alan Richardson gave us a very comprehensive explanation of the Avalon funeral plan and the benefits of the different options. He also gave us plenty of opportunity to ask any questions we had regardi... See more

Andy Durrant was efficient, friendly and caring when talking us through the process of pre-planning a funeral which he did with sensitivity and professionalism. The staff at Head Office were also m... See more

Alan has the patience of a saint! For two and a half years he skillfully balanced between keeping in touch without the hard sell. Although there was a lot of information he gave a clear and concise pr... See more

Just had Gavin Paskin visit us to talk us through everything for a funeral plan .He was extremely polite,informative and professional. He explained everything to us in a reassuring way . We have decid... See more

Having reached the decision to set up funeral plans, we were so pleased with the service provided by Avalon. Gavin Paskin was very helpful, explained everything very clearly and answered all our ques... See more

Had several matters to address. Couldn't have dealt with a nicer, more professional lady than the lovely Lisa. It was a very sad day for me, unrelated to these matters, but, Lisa made the whole exp... See more

Gavin was introduced to us during an expat meeting that we attended. We both saw the importance of having a Funeral Plan in place to avoid our children having to worry about it later in their lives. G... See more

Today Mike Thornton visited my wife and I to explain in detail the funeral plans available with Avalon. Every part of the presentation was captivating.Mike put it over with such enthusiasm. We o... See more

Having suddenly lost my husband in a tragic accident I was clueless what to do, especially living in Spain. I cannot thank Avalon staff enough for their professionalism, kindness and caring attitude i... See more

Jay Patel came to us on Thursday to discuss our funeral plan, very knowledgeable answered all our concerns putting our minds at ease. He was happy for us to decide over the weekend not pushy at all.... See more

I had really good help and assistance on phone enquiry regarding my exchange from one plan to another . The two ladies I dealt with both helpfull and professional , it made me make a Decision a... See more

Talking about funerals is not a subject we like talking about for obvious reasons. However we saw an advert for Avalon Puneral plans and we decided to discuss the issue. We agreed to talk with an a... See more

Well we have finally got our funeral plan sorted , thanks to Mr Jay Patel. Absolutely brilliant service. Explained every detail we needed to know. This has been a big worry for me so now know exactly... See more

Of course — here’s a slightly adjusted version that works well for Trustpilot and feels a bit more customer-review focused: Gavin visited me just before Christmas and took the time to clearly... See more

I first met Andy Durrant from Avalon in 2019 when he came to explain the company's services. My wife, Lisa, and I were both impressed by what he told us and his friendly and reassuring demeanour. H... See more

With a simple phone call a personal home visit was arranged. The gentleman was very helpful and profesional all our questions where answered clearly and no legal jargon just straight forward language.... See more

Had a great meeting Magda who went through in detail what the company is offering. She made the meeting very relaxed and calmed my husband who hates any talk of death as it makes him think of his own... See more

Jay came to see me and my husband I. He was very professional, went through all the options, and after about an hour and a half we decided to go ahead with a plan each, valid in Spain and the Uk. Av... See more

I had a meeting with Jay Patel today to discuss a funeral plan. Not something that you really want to think about. Jay was very helpful and professional and discussed all the options available. I even... See more

We requested a quote from Avalon. Gavin Parkin came round the house. Gavin was very polite and informative .He explained everything clearly and made the experience very straight forward. Thanks Gavin... See more

My mum died unexpectedly, her neighbour was assisted by police to find her peacefully in her bed. Avalon was in touch within 4 hours and has been exceptionally helpful and supportive throughout the la... See more