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Awin Reviews 933

TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. People express dissatisfaction with various aspects of the business, including the website, payment processes, and customer service. Consumers report issues such as a lack of transparency, unresponsiveness from customer support, and difficulties in contacting the company. Many reviewers report problems with payments, such as delays, incorrect charges, and a lack of clarity regarding billing. Some users mention that they are unable to access their accounts or receive explanations for account suspensions. The service itself is criticised for being unreliable, with some people stating that nothing works as expected.

Based on these reviews

Rated 2 out of 5 stars

We applied to Awin as a publisher and were initially approved. Based on that approval, we proceeded to integrate our first advertiser and invested real engineering time in a manua... See more

Company replied

Rated 2 out of 5 stars

Ouch. Again, I see that if I had read the TrustPilot reviews first, I wouldn't have used you. My error. We have been trying to get hold of someone from accounts (or anyone) about being overcharged... See more

Company replied

Rated 1 out of 5 stars

PLEASE READ THIS!! We have been in business for over 10 years and I've never had a company this unethical and outright scam disguised as a legitimate company. The reviews are real so I don't have t... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Awin for years - first as a publisher for over six years and now as an advertiser for more than a year. From both sides, it’s been a solid experience. As a publisher, I always f... See more

Company replied

Rated 1 out of 5 stars

Keep rejecting our affiliate program request because they say they have too many affiliates already. How does that make sense? Are the businesses aware of this? The more traffic the business gets th... See more

Company replied

Rated 1 out of 5 stars

Signed up for a new account and after sending 700 quality visitors from our travel websites to Awin platform, no single booking! Last year with another account it was even worse. Many thousands of cli... See more

Company replied

Rated 1 out of 5 stars

We’re going through the onboarding process, which has already taken over a month and a half, and there are still unresolved technical issues. Their customer service never responds to emails — absolute... See more

Company replied

Rated 1 out of 5 stars

We transferred from Share-A-Share, since then nothing not every phase was transferred over, tried repeatedly asking for an initial phone meeting…. NOTHING was ever mentioned upfront about $200 fee,... See more

Company replied

Rated 1 out of 5 stars

Worst experience ever! Basically, nothing works, their affiliates (specially the bad quality), their portal and the worst of all, their customer support. It's IMPOSSIBLE to close the account, they don... See more

Company replied

Rated 1 out of 5 stars

I got refused from the programme and I am awaiting feedback. That is fine that I got refused but the initial response e - mail was confusing: we only take applicants from safe trusted sourc... See more

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Rated 1 out of 5 stars

We have been trying to get a hold of Awin since April 15th. We received a letter from their accounting department we were owed $1,650.00 and they'd transfer it to the state if we did not respond. We p... See more

Company replied

Rated 1 out of 5 stars

Horrible UI, even worse customer service. Basically won't let you close an account ever. Requested to close and they kept pestering me via email not submitting my request. Finally got back to me and s... See more

Company replied

Rated 1 out of 5 stars

Bad experience overall with this company. The communication is very poor. Different employees not knowing about the situation. And if you want you end your contract, they ask you loads of questions. A... See more

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Rated 1 out of 5 stars

Stay away from this company: Terrible customer services. They answer for you letters for weeks while we were paying for a "dedicated manager". Traffic quality is bad. Coupon websites that are tr... See more

Company replied

Rated 1 out of 5 stars

I’ve tried reaching out to Awin support six times over the past two weeks and still haven’t received a single response. I’m frustrated because I want to keep my merchant account active, but Awin keep... See more

Company replied

Rated 1 out of 5 stars

Was selling on Awin for 6 months Regular sales Then in July 2025 all sales stopped I increased customers I increased capacity added other platforms. Nadda nothing even though I had customers who... See more

Company replied

Rated 1 out of 5 stars

Support is very, very poor. Only available by email, takes days if not longer to get a response. Currently waiting for them for more than a week to solve my problem, which is pretty urgent. The pla... See more

Company replied

Rated 1 out of 5 stars

So I get this email from Awin. It says they suspect me of doing something wrong. I don't know what it is, and they won't tell me. So they take my pathetic earnings and close my account. Yikes.... See more

Company replied

Rated 1 out of 5 stars

I was forced to use awin since the shareasale migration and i don't like it. UI is a mess, i can't find the same functionality that i had on shareasale, the report is not clear enough. Even the active... See more

Company replied

Rated 1 out of 5 stars

Absolutely fuming. I don’t recommend this company at all!! The customer service is terrible, I signed up today and I am trying to get out of what I thought was something else. No one is answering my p... See more

Company replied

Rated 1 out of 5 stars

Crap service - Keep you locked in for 2 years with monthly payments just to use their network. I thought it was a 12 month contact but no. It is 24 months and you CANNOT leave them even i... See more

Company replied

Rated 1 out of 5 stars

It's so frustrating. I don't feel like living anymore. Me and my team work day and night to generate quality traffic on our websites and we also generated revenue for the advertisers in last 6 mont... See more

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Rated 1 out of 5 stars

After my previous review, things have become even more abhorrent. Not only did they ban me from the AWIN network without telling us why, they have now banned us from ShareASale simply by... See more

Company replied

Rated 1 out of 5 stars

I signed up with AWIN after they offered me a three-month free trial, and I really regret it. Their so-called “affiliate marketplace” is basically filled with random coupon sites and very low-qual... See more

Company replied

Rated 1 out of 5 stars

I am trying to get set up with my account and it is so unclear on what to do and where and when I contacted support and was chatting with an agent she just discontinued the chat because I wasn't respo... See more

Company replied

Rated 1 out of 5 stars

We applied to join Awin’s affiliate network as a QR Doggo over a month ago multiple times. Despite multiple follow-ups via email and applications, we haven’t received any response.

Company replied

Rated 1 out of 5 stars

Since being forcefully switched from ShareASale to AWIN, my experience has been nothing short of disastrous. With ShareASale, everything worked smoothly, the platform was transparent, and the... See more

Company replied

Rated 1 out of 5 stars

They suspended my account without any prior notice. The only sign was an error message on login. I reached their support and the only explenation of suspension was alleged violation of their terms wit... See more

Company replied

Rated 1 out of 5 stars

Beware, it seems AWIN is somehow assisting fraudulent affiliates, we got over 20 fraudulent orders form a single affiliate in 2 days, thank God we were able to catch it early BEWARE!!!!!!! NO PHO... See more

Company replied

Rated 1 out of 5 stars

Skyler king is a horrible he works for Awin instead of helping. Me he told me sharasale stole my money and hung up awin is a scammer stay away

Rated 1 out of 5 stars

Update January 30, 2026: what could be better than having a $3000 "approved and uncleared" balance and only getting a $200 payment? These Awin amateurs just can't seem to collect the money fr... See more

Company replied

Rated 1 out of 5 stars

After 784 clicks to a SeeTickets, I reported a problem about sales NOT being registered on AWIN, they gave numerous excuses and trouble shooting tips that I as the publisher had to perform. So I te... See more

Company replied

Rated 1 out of 5 stars

They shut down my account and despite contacting them they refused to tell me why. At the same time they stole my balance. Transparency and honesty aren't among their strengths. But theft is.

Company replied

Rated 1 out of 5 stars

I have tried to close my account in every way possible but it won’t let me. Their website doesn’t work it keeps on saying that there is an error. There costumer support won’t let me send a message and... See more

Company replied

Rated 1 out of 5 stars

One of the worst “services” I’ve ever encountered - feels more like a scam than a legitimate company I submitted a completely standard application to Awin and provided my personal de... See more

Company replied

Rated 1 out of 5 stars

Awin’s acquisition of ShareASale has been nothing short of a disaster. I had a well-established ShareASale account for over 10 years. As a seasoned affiliate marketer generating affiliate commis... See more

Company replied

Rated 1 out of 5 stars

I am writing this to warn other publishers about the unacceptable payment practices and "fairy tales" being peddled by Awin’s support team. In November 2025, I received a physic... See more

Company replied

Rated 1 out of 5 stars

We’ve been operating Rebations.com with full integrity and professionalism. For over 1.5 years, we ran a ShareASale (owned by Awin & Awin Global) affiliate account (ID: 3324323... See more

Rated 1 out of 5 stars

Where do I even begin? At first glance, Awin seems like a kind company with a good affiliate program. But the reality is far from that. I was promoting Sykes Cottages and made... See more

Company replied

Rated 1 out of 5 stars

Tried to leave Shareasale (who Awin bought). They ignored this request. 3 emails later Awin want me to pay $US490 to leave their platform. I want nothing to do with a this platform. Be warned

Company replied

Rated 1 out of 5 stars

I’m posting this to warn every small affiliate or publisher working with Awin / ShareASale. After working for over 1.5 years, running clean and compliant campaigns that generated more tha... See more

Rated 1 out of 5 stars

After months of work and significant investment in campaigns with Awin, my account was suddenly blocked without any clear reason, explanation, or opportunity to appeal. At the same time, they wi... See more

Company replied

Rated 1 out of 5 stars

Extremely disappointing experience. This company engages in unethical practices, including suspending accounts without clear justification and withholding funds. Customer support is unresponsive and f... See more

Company replied

Rated 1 out of 5 stars

Worst company ever. DO NOT SIGN UP. TOTAL SCAM. YOU CAN NOT CANCEL AFTER YOU SIGN UP. THEY JUST KEEP TAKING YOUR MONEY.

Company replied

Rated 1 out of 5 stars

The mandatory verification process is complicated and contradictory. Giant downgrade from Shareasale.com

Company replied


Company details

  1. Affiliate Marketing Service
  2. Marketing Agency
  3. Online Marketing Agency

Written by the company

Our global affiliate marketing platform empowers advertisers and publishers of all sizes to grow their businesses online. We connect online businesses with over 1M diverse partners including bloggers, influencers, vouchercode, cashback, technology solutions and more. Whether you're a small business ready to launch an affiliate marketing program and reach new customers or a global enterprise looking to enhance your online marketing, we have a plan to suit every need.


Contact info

Global Affiliate Marketing Platform

Empowers advertisers and publishers of all sizes to grow.

1.6

Bad

TrustScore 1.5 out of 5

933 reviews

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Rated 1 out of 5 stars

PLEASE READ THIS!

PLEASE READ THIS!! We have been in business for over 10 years and I've never had a company this unethical and outright scam disguised as a legitimate company. The reviews are real so I don't have to go into details but they are scammers and really surprised they are still in business.

9 February 2026
Unprompted review
Awin logo

Reply from Awin

We’re very sorry to read about your experience and we want to reassure you that we take concerns like this extremely seriously.

After carefully reviewing your account internally, we can confirm that our support team has been in ongoing communication with you and is actively working to provide full assistance and reach a resolution.

We kindly encourage you to review the agreed Terms and Conditions, as they outline important details related to how and why certain situations may occur.

If anything remains unclear, please don’t hesitate to reach out to our support team. They are happy to help, answer questions, and work toward solutions. We truly value transparency, accountability, and long-term relationships with our clients.

Best regards,
The Awin Team

Rated 1 out of 5 stars

Not reliable

Not reliable
Thankyou

31 January 2026
Unprompted review
Awin logo

Reply from Awin

Hi Kamini Joshi,

Thanks for sharing your feedback. We’re sorry to hear your experience felt unreliable. That’s not the standard we aim for.

We would appreciate the opportunity to better understand what went wrong, investigate the matter further, and identify how we can improve. Please contact our support team using one of the links below so we can assist you directly.

Advertisers: https://advertiser-success.awin.com/s/contactsupport?language=en_GB
Publishers: https://success.awin.com/s/contactsupport?language=en_US

Best regards,
The Awin Team

Rated 1 out of 5 stars

Constant Excuses, Zero Payment: Awin’s Paper Check Fiasco

I am writing this to warn other publishers about the unacceptable payment practices and "fairy tales" being peddled by Awin’s support team.

In November 2025, I received a physical payment check from Awin in USD. Since then, the experience has been nothing short of a bureaucratic nightmare. Despite having the physical check in hand, I have been met with a continuous cycle of excuses regarding the actual clearance and payout of these funds using the WISE bank after the end of the year 2025.

For three months, I have been fed the same script:

The "Coming Soon" Narrative: Constant promises that the payment will be processed "shortly."

Moving Goalposts: I was originally told to wait until the end of 2025. It is now the end of January 2026, and I am still holding a useless piece of paper.

Empty Phrases: Their communication is filled with corporate platitudes and "standard procedures" that yield absolutely zero results.

It is professionally insulting to be treated like this after delivering results as a publisher. At this point, I have entirely lost trust in Awin’s ability—or willingness—to honor their financial obligations. If you value your time and expect to be paid for your work without having to chase ghosts for a quarter of a year, look elsewhere.

Reply to your excuses (2026‑02‑03):
I provided all the required information immediately and on time. Instead of looking for a real solution, you keep searching for excuses why something went wrong. In that case, you cannot expect a positive reply or review.
I provided you with my correct and current bank account details, yet your responses kept changing:
“you must wait until the end of the year”,
“you must wait another week”,
“you must wait again”,
“we sent your payment”,
“you must wait until the payment is returned to us because it was sent to an incorrectly provided bank account”.
WISE does not keep incoming payment details valid forever. From my point of view, it does not matter whether this is ShareASale or AWIN — both companies appear unreliable. You make promises and provide misleading explanations, but you clearly have no intention of fulfilling your commitments in a reasonable timeframe.

30 January 2026
Unprompted review
Awin logo

Reply from Awin

Hi Michal,

Thank you for sharing your feedback. We are truly sorry to read about your experience, and we fully understand how frustrating this situation must feel. Ensuring that our affiliates receive their payments smoothly and on time is one of our highest priorities, and we regret that this has not been your experience so far.

To clarify, the original cheque was issued by ShareASale (SAS) before cheques were discontinued. When it couldn’t be cashed, we followed the required cancellation timeline before reissuing the payment via bank transfer. Unfortunately, the transfer was returned by your bank.

We’ve reached out to confirm your bank details, as the selected payment method is only supported by certain banks. We’ve just sent you a follow-up email, and once we receive your confirmation, we’ll reissue your payment right away.

Thank you for your patience. We’re committed to resolving this as quickly as possible.

Best regards,
The Awin Team

Rated 2 out of 5 stars

Over charging

Ouch. Again, I see that if I had read the TrustPilot reviews first, I wouldn't have used you. My error. We have been trying to get hold of someone from accounts (or anyone) about being overcharged since Nov 2024. Having had the termination accepted we have been charged since. Please let me know who to speak to so we can get the over payments refunded. Tim (easyStorage)

26 January 2026
Unprompted review
Awin logo

Reply from Awin

Hi Tim,

Thank you for raising this with us. We understand how frustrating this situation has been.

We can see that you’re now in active discussions with our Support team regarding this matter. They’re best placed to investigate the issue in detail, including reviewing the overcharging and confirming any applicable next steps.

We appreciate your patience while this is being looked into and are committed to supporting you through to resolution.

Kind regards,
The Awin Team

Rated 2 out of 5 stars

Approved, integrated, then rejected without explanation

We applied to Awin as a publisher and were initially approved. Based on that approval, we proceeded to integrate our first advertiser and invested real engineering time in a manual, product-level integration.

Only after this work was completed did Awin perform a manual compliance review and close our account.

No reason was provided.
No remediation was offered.
The decision was stated as final.

We operate a serious, tools-based platform for precious metals investors (price comparison, analytics, portfolio tools), with ~300,000 monthly visitors. This is not a coupon, cashback, or incentive-based site.

Rejection itself is not the issue. The issue is process and transparency. Granting approval, encouraging integration work, and then shutting down an account without explaining which standard was allegedly violated creates real, avoidable business damage. It also makes it impossible for publishers to assess risk or improve compliance, and quietly blocks Awin-exclusive merchants from legitimate distribution.

Before posting this review, we contacted Awin privately to request a basic, high-level explanation. None was provided.

Based on our experience, publishers and merchants should be aware that approval does not mean approval, and that significant work can be rendered unusable without explanation.

Update 23/1 2026: Following Awin’s public reply below, I contacted their Partner Compliance team exactly as instructed and provided detailed clarification and technical context around our platform and integration.

The final response from Partner Compliance was a generic rejection stating that our “application does not meet quality requirements,” without addressing the prior approval, completed advertiser integration, or citing any specific policy or requirement allegedly not met. No remediation guidance was provided, despite the additional time spent engaging in the review process.

This leaves publishers unable to understand what must change to be approved or how to avoid similar outcomes. The core issue remains process and transparency, inviting further engagement and then closing the case without addressing the substance of the review.

Final update 26/1 2026: After further internal review, Awin followed up to confirm that the previous closure was due to a miscommunication and that our publisher account has now been reapproved and reactivated. While I’m glad the issue was ultimately resolved, the experience highlights how difficult it is for publishers to navigate the approval process when decisions are reversed without explanation.

14 January 2026
Unprompted review
Awin logo

Reply from Awin

Hi Jenny,

Thank you for taking the time to share your experience and for your patience while we looked into this further. We understand how frustrating this experience was and apologize for the confusion it created.

After an internal review, we confirmed that the earlier closure was due to a miscommunication on our side. We regret that this wasn’t identified sooner and that our earlier responses didn’t clearly explain what was happening.

We are pleased to confirm that your publisher account has now been reapproved and reactivated. Your feedback around clarity and transparency is appreciated and has been shared internally as we work to improve this process.

Thank you again for raising this and for sticking with it. Please don’t hesitate to reach out if you need anything further.

Best regards,
The Awin Team

Rated 1 out of 5 stars

We’re going through the onboarding…

We’re going through the onboarding process, which has already taken over a month and a half, and there are still unresolved technical issues. Their customer service never responds to emails — absolutely terrible! I wouldn’t give them a single star if I could.

16 December 2025
Unprompted review
Awin logo

Reply from Awin

Hi Ruby Yu,

Thank you for sharing your feedback. We’re sorry to hear about your onboarding experience and understand how frustrating delays and unresolved technical issues can be.

We take your concerns seriously and would like the opportunity to escalate this to the appropriate team to review the technical issues and ensure you receive the support you need.

Please reach out to us directly via our Facebook or Instagram accounts with your account details and case number, and a member of our team will prioritize your case and follow up as soon as possible.

We appreciate you bringing this to our attention and hope to have the opportunity to turn this experience around.

Best regards,
The Awin Team

Rated 1 out of 5 stars

Feels more like a scam

One of the worst “services” I’ve ever encountered - feels more like a scam than a legitimate company

I submitted a completely standard application to Awin and provided my personal details, as required. Within minutes, my application was rejected with a generic message saying my website “does not meet their quality requirements”. No explanation, no criteria, no transparency.

Here is the full response they send to everyone:

“Thank you for your interest in joining Awin…
Your application was not approved as it does not meet our quality requirements…
We do not disclose these details…
We wish you all the best in your future endeavors.”

This is not how a trustworthy company operates.

They collect your personal data, give you no access to manage or delete it, provide no support, and then reject you instantly with a copy-paste email. You are left with your data held somewhere in their system and zero ability to control it. Under GDPR, this is already a major red flag.

After researching their rating on Trustpilot, it became clear that I am far from the only one experiencing this. Many users report similar issues - no transparency, no support, and questionable handling of personal data.

My experience leaves a strong impression that this platform is not reliable. You share your information, they reject you without explanation, and you get nothing in return. Proceed with extreme caution.

8 December 2025
Unprompted review
Awin logo

Reply from Awin

Hi Pavlo Bilous,

Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand how frustrating it can be to receive a rejection without further context.

To provide some clarity, kindly note that each publisher application is evaluated against several criteria, including identity verification. Common reasons for rejection include:

- We couldn’t authenticate the personal information (name and address) provided
- The website URL submitted isn’t live
- Content related to an email or PPC campaign was missing from the application form
- The description of the website wasn’t clear
- We couldn’t verify ownership of the submitted domain URL
- The site contains inappropriate, offensive, or adult content

For more details on the application process and how to improve your chances of approval, please see our guide here: https://success.awin.com/s/article/Why-was-my-network-application-rejected?language=en_US

We appreciate your feedback and are here to help if you’d like to revisit your application.

Best regards,
The Awin Team

Rated 1 out of 5 stars

This company is NOTHING more than a…

This company is NOTHING more than a discount code affiliate company. NOT what you want for an affiliate program for small to mid size business. Very expensive. You better be sure you want to stay with this company forever because they are impossible to CANCEL. INFURIATING!!

2 December 2025
Unprompted review
Awin logo

Reply from Awin

Hi Tour Striker Inc.,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation feels.

Awin works with a wide range of affiliate partners, not just discount code sites, and we aim to offer flexible solutions for businesses of all sizes. We’re also committed to making our processes, including cancellation, as clear and manageable as possible, so we’re concerned to hear that this hasn’t been your experience.

We’d really appreciate the chance to look into this for you and help resolve things directly. If you’re open to it, please reach out to us at https://advertiser-success.awin.com/s/contactsupport?language=en_GB, with your account details so we can assist you right away.

Thank you again for bringing this to our attention.

Best regards,
The Awin Team

Rated 1 out of 5 stars

Incompetence at its best

Keep rejecting our affiliate program request because they say they have too many affiliates already. How does that make sense? Are the businesses aware of this? The more traffic the business gets the better for them…

Never heard a store say we got too many orders so won’t take yours…

24 November 2025
Unprompted review
Awin logo

Reply from Awin

We’re sorry to hear about your frustration and appreciate you sharing your concerns.

To assist you promptly, please reach out to us via Facebook or Instagram and include the e-mail address used for your application. This will allow us to forward your case to the appropriate team and ensure a colleague follows up with you as soon as possible.

Thank you for your patience. We’re committed to resolving this matter quickly.

Best regards,
The Awin Team

Rated 1 out of 5 stars

Still waiting for my money

Still waiting for my money to be refunded, another week went by and they refuse to respond to multiple support tickets that they received over 2 weeks

6 November 2025
Unprompted review
Awin logo

Reply from Awin

We’re truly sorry for the frustration this situation has caused, and we apologise for the delay you’ve experienced. Unfortunately, we haven’t been able to locate your original query in our system.

To help us move forward as quickly as possible, could you please reach out again through our support form or contact us directly via Facebook or Instagram? Please include the email address you used initially and your case number, so we can identify your ticket right away.

Once we have this information, we’ll make sure your case is passed to the appropriate team without delay. Thank you for your patience.

We’re committed to getting this resolved for you as soon as possible.

Best regards,
The Awin Team

Rated 1 out of 5 stars

I am writing a review as an advertiser

I am writing a review as an advertiser. We had an account there for years and suddenly they add to the invoices out of nowhere 200eur fixed fee per month, in addition to the 30% network fees (30% is already very high, usually it's around 20%) .. all this to generate barely 200eur of sales every month.

They never promoted or pushed the program internally. I absolutely do not recommend !

Just create your own affiliate programme and hire 1 person to promote/manage it, it will be cheaper.

1 November 2025
Unprompted review
Awin logo

Reply from Awin

Thank you for bringing it to our attention. We’re sorry for any frustration this has caused. Please contact our support team with your account details so they can review your invoices and provide a clear explanation.

We also appreciate your feedback regarding the promotion of the program. Please communicate your goals and needs with our support team, and they will be happy to assist and explore the best options for your account.

Thank you again for sharing your experience.

Warm regards,
The Awin Team

Rated 1 out of 5 stars

Worst company ever

Worst company ever. DO NOT SIGN UP. TOTAL SCAM. YOU CAN NOT CANCEL AFTER YOU SIGN UP. THEY JUST KEEP TAKING YOUR MONEY.

7 November 2025
Unprompted review
Awin logo

Reply from Awin

We’re really sorry to hear about your experience, and we completely understand how frustrating this situation must feel. We never want any of our users to feel stuck or unheard.

Please reach out to our customer support team so they can look into this for you and help resolve the issue: https://advertiser-success.awin.com/s/?language=en_GB.

If you’ve already been in touch with our support team and still need assistance, please contact us through one of our social media channels, Facebook or Instagram, and we’ll make sure your query is raised with the responsible team as soon as possible.

We’re truly sorry for the inconvenience caused and are sorry to see you go. Thank you for bringing this to our attention, and we’ll do our best to make things right.

Warm regards,
The Awin Team

Rated 1 out of 5 stars

Beware FRAUD

Beware, it seems AWIN is somehow assisting fraudulent affiliates, we got over 20 fraudulent orders form a single affiliate in 2 days, thank God we were able to catch it early BEWARE!!!!!!! NO PHONE NUMBER AND EXTREMELY DELAYED CONTACT BY EMAIL

3 November 2025
Unprompted review
Awin logo

Reply from Awin

We’re very sorry to hear about your experience and the concern this situation has caused. We take reports of fraudulent activity extremely seriously and appreciate you bringing this to our attention.

Please contact our customer support team through the following form so we can investigate this promptly: https://advertiser-success.awin.com/s/?language=en_GB. When submitting your request, please include details of the affiliate involved in those fraudulent orders so our team can review the case thoroughly.

Our support team aims to respond within 48 hours of receiving a query; however, during busier times, responses may take a little longer. Thank you for your patience and for alerting us to this matter. We’ll do our best to resolve it as quickly as possible.

Warm regards,
The Awin Team

Rated 1 out of 5 stars

Was selling on Awin for 6 months

Was selling on Awin for 6 months
Regular sales
Then in July 2025 all sales stopped I increased customers I increased capacity added other platforms. Nadda nothing even though I had customers who where routinely buying and said they where still using my links and took video confirming sales transactions Awin refused the transaction. I believe they have used a kill switch on sales notifications and pocket my commissions.
I am a professional seller and this is the only platform that is doing this waiting for long overdue commissions and closing
Disappointing they have great products rodney

23 July 2025
Unprompted review
Awin logo

Reply from Awin

Hello there,

Thank you for taking the time to share your experience. We’re sorry to hear about the issues you’ve encountered. We understand how concerning it must be to see a sudden drop in sales and pending commissions after consistent performance.

Unfortunately, we’re unable to locate your account based on the information provided here. Please contact our customer support team via: https://advertiser-success.awin.com/s/contactsupport?language=en_GB, so we can review your account details and investigate what may have caused this issue. Our team will ensure you receive a clear explanation and the appropriate next steps.

We appreciate your patience and your partnership with Awin.

Best regards,
The Awin Team

Rated 1 out of 5 stars

I’ve tried reaching out to Awin support…

I’ve tried reaching out to Awin support six times over the past two weeks and still haven’t received a single response. I’m frustrated because I want to keep my merchant account active, but Awin keeps sending me late payment notices even though my bank account is already linked for automated payments.
If the automatic system isn’t working, I’d appreciate proper guidance. I have no idea how to make a manual payment, and it’s unreasonable to expect merchants to handle every payment manually when the platform advertises automated billing.

18 October 2025
Unprompted review
Awin logo

Reply from Awin

Hi Naseer Ahmad,

We’re really sorry to hear about the difficulty you’ve had reaching our support team and the issues with your automated payments. We understand how frustrating this must be, especially when you’re trying to keep your merchant account in good standing.

To help us locate your account and resolve this quickly, please reach out via our official social channels (Facebook or Instagram) with your account details and any relevant information. Once we receive your message, we’ll escalate your case to the appropriate team to ensure it’s properly addressed.

Thank you for your patience, and we appreciate you bringing this to our attention.

Kind regards,
The Awin Team

Rated 1 out of 5 stars

ShareASale / Awin seized my $6,800 — no proof, no fairness, no reply

I’m posting this to warn every small affiliate or publisher working with Awin / ShareASale. After working for over 1.5 years, running clean and compliant campaigns that generated more than $150,000 in verified sales, they suspended our account overnight — without warning, evidence, or any clear explanation.

We had $6,800 in pending commissions that we fully earned through approved advertisers — and they simply confiscated it. When we politely appealed, instead of reviewing it fairly, they used our appeal as an excuse to terminate our linked account too. No proof, no screenshots, no specific violation — just corporate silence.

It’s clear that smaller affiliates are treated like disposable tools. Awin talks about “trust” and “partnership,” but in reality, they protect only their big publishers and advertisers, while small, independent partners are left with nothing.

We complied with all policies, ran verified traffic, and maintained 600+ active advertiser relationships. Yet our account was shut down instantly, while others with questionable practices stay untouched because they bring “volume.”

Awin’s system is deeply unfair, non-transparent, and dangerous for small businesses. They keep the money you’ve earned and offer no due process or accountability.

If you’re a small affiliate thinking about joining Awin or ShareASale — document every transaction, keep your communication screenshots, and be prepared that even if you follow every rule, they can still shut you down and keep your commissions.

This isn’t partnership — it’s exploitation.
Awin / ShareASale owes me $6,800 that I worked hard and honestly to earn.

13 August 2025
Unprompted review
Rated 1 out of 5 stars

Approved my account and weeks later got…

Approved my account and weeks later got an e-mail they shut down my account and won't explain why, that's not a sign of a healthy business environment.

Edit: I have received an e-mail stating "For security reasons, we are not able to share further details of our review process. Based on the outcome, we have decided to close your publisher account with immediate effect. This decision is final and will not be reconsidered." - which part of this explains anything????

10 October 2025
Unprompted review
Awin logo

Reply from Awin

Thank you for your message. We are sorry for this inconvenience; you should have received an email from our Compliance Team regarding the closure. Please check your spam or junk folder in case it was filtered there. If you’re unable to locate the message, you can contact the team directly at global-partnercompliance@awin.com or reach out via this form: https://success.awin.com/s/contactsupport?language=en_US. Additionally, this article may help clarify the situation: https://success.awin.com/s/article/Why-was-my-network-application-rejected?

Rated 1 out of 5 stars

Incompetent team & extremely slow payments

Update January 30, 2026: what could be better than having a $3000 "approved and uncleared" balance and only getting a $200 payment? These Awin amateurs just can't seem to collect the money from merchants to pay the affiliates. Or they just don't care...

We were forced to migrate to Awin from Shareasale. There were many problems with tracking during the migration but customer service didn't care and often failed to respond. I lost so much money. Even my merchants complained and said they couldn't get in contact with Awin.

Compared to Shareasale, payments on Awin are very slow. I have thousands in "approved & uncleared balance" just sitting there for weeks, but Awin can't be bothered to collect these commissions from the merchants. It's pathetic actually. This is also hurting Awin's bottom line, but they operate this affiliate network like they've given up or don't care. Very unprofessional!

I've sold tens of millions on Shareasale and always got paid by the 20th of the next month. It looks like payments on Awin take as long as 90 to 120 days, if they happen at all. All they have to do is charge the cards on file...

Shame on you, Awin. You are horrible at running an affiliate network. I wouldn't even hire your team to clean my toilets. But I know you won't care about my complaints.

7 October 2025
Unprompted review
Awin logo

Reply from Awin

Hi KV,

We’re very sorry to hear about your experience and the frustrations you’ve had during the migration from ShareASale to Awin. We completely understand how important reliable tracking and timely payments are for our partners.

Unfortunately, we haven’t been able to locate your account or any open queries based on the information provided here. To help us investigate this further and address your concerns directly, please complete our support form with as many details as possible (including your publisher ID, merchant names, and any relevant details): https://success.awin.com/s/contactsupport?language=en_US.

Once submitted, our team will review your case promptly and reach out to ensure any issues are resolved.

Thank you for taking the time to share your feedback. It helps us improve our service and communication moving forward.

Kind regards,
The Awin Team

Rated 1 out of 5 stars

transferred from Share-A-Share - nothing works

We transferred from Share-A-Share, since then nothing not every phase was transferred over, tried repeatedly asking for an initial phone meeting…. NOTHING was ever mentioned upfront about $200 fee, it was only after the review is when we are told about this fee.
We don’t care how good Awin.com is, we are in the process of closing this account.

My Gut tells me this is a SCAMMY OPERATION.

21 September 2025
Unprompted review
Awin logo

Reply from Awin

Hello.

We apologize you are experiencing this issue and for any confusion regarding your ShareASale account being upgraded to Awin.

For added context, the upgrade from ShareASale, which had been owned by Awin since 2017, was automatic as it's officially shutting down October 6th. We had issued multiple communications about this directly via email to our advertisers and publishers and also on our channels, including our website and social channels. You should had also received an email from Awin for your new account set up.

In the case these missed you, you can read more here, which goes over how to set up/access your new Awin account as well as troubleshooting and other FAQ: https://awin.link/davibm

Here is another article that goes over the upgrade announcement: https://awin.link/vgh7dg

If you are still experiencing issues logging in to your new Awin account, please email our team directly so you can have direct account assistance at shareasale@shareasale.com and copy us at us-marketing@awin.com so that we can keep track of your email personally and make sure it's prioritized internally.

Best regards,
The Awin Team

Rated 1 out of 5 stars

Impossible to Access Account – No Support, Only Charges

Since being forcefully switched from ShareASale to AWIN, my experience has been nothing short of disastrous.

With ShareASale, everything worked smoothly, the platform was transparent, and the service was reliable. Since the switch, however, I have not been able to log into my AWIN account a single time. Despite sending multiple emails and reaching out to customer support, I only receive replies after around 10 days — none of which solve the problem.

Meanwhile, AWIN continues to charge my credit card every month. I receive multiple emails about charges, but I cannot see what I am being billed for, I cannot adjust anything in my account, and I cannot even access the portal to understand or manage the charges. At this point, I have been paying for over a month without receiving any service in return.

This lack of transparency and accountability is unacceptable. If this continues, my only option will be to block my credit card to prevent further unauthorized charges.

1 October 2025
Unprompted review
Awin logo

Reply from Awin

Hi Maximilian,

Thank you for taking the time to share your feedback, and we sincerely apologize for the difficulties you’ve experienced since the transition from ShareASale to Awin.

As of October 6th, 2025, Awin has officially completed the upgrade of ShareASale, bringing together more than 9,500 advertisers and 250,000 active publishers into one powerful, global partner marketing platform. We’ve been actively communicating updates across email, our site and social channels, but if these missed you, please find FAQs here if you are a publisher https://awin.link/davibm and if you are a advertiser, click here https://awin.link/2tfxhx.

If you are still experiencing issues logging in to your new Awin account, please email our team directly so you can have direct account assistance at shareasale@shareasale.com and copy us at us-marketing@awin.com so that we can keep track of your email personally and make sure it's prioritized internally.

Best regards,
The Awin Team

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