Berlinger-HausUK Reviews 253

The cooker looks very nice and works well. However, as advertised on the box, the non slip rubber feet are missing. Company says it does not come with rubber feet. It clearly says non slip rubber feet on the box!

Beautiful items! Customer service were brilliant with quick replies and sorting a mistake I made. Quick postage and excellently packed. Would highly recommend!

It’s hard to give a review on an item that is a Christmas present they look ok and are well presented not much else one can sAy

I gave you this rate because I have received amazing quality with the products I have purchased and have received exact description and function you described the products to be like and amazing service, to do with fast delivery and the quality of it.

Delivery with DHL is terrible so I didn't get my parcel. Now I have to take a day off work to wait all day for my parcel to arrive. I am very disappointed that was my birthday present.

Great Item ordered. Fast delivery very happy with overall service from berlinger haus

Appears good quality
Colour not quite as advertised
Red rather than burgundy

Simply Elegant

Excellent product at a great price

I recently installed a new kitchen and I purchased a lot of kitchen appliances from the taupe range. Purchased a kettle which constantly leaks everywhere when you pour the boiling water. Emailed to complain that the kettle must be faulty, customer services asked me to send a video which I did. Received a video back and was informed I was not pouring the kettle properly. Explained to Berlinger Haus customer services that I was pouring the kettle correctly, explained the kettle must be faulty only to be told that I could send kettle back for them to check the kettle for faults, this would be at my own expense!!! If the kettle was found not to be faulty I would incur further expenses to return the kettle back to myself. Appalling customer service with an attitude of blame culture towards the customer. Not only was the kettle faulty the salt grinder I received was not working properly when I inserted the batteries, the button at the top would not move and had to remove batteries to stop the salt constantly grinding. Once again I was asked to send another video to show the fault. This took weeks of constant emails I was eventually sent a video on how to fix the faulty salt grinder. Thirdly I received my new sensor bin without the lid hoop which keeps the lid in place, this took another few weeks and I was eventually sent a new hoop but was informed that the bins are always checked before postage, customer services were practically calling me a liar. I purchased several products which cost over £500 to match my new kitchen. Berlinger Haus customer service is very poor, uncaring and have a terrible attitude of blame towards the customer. I would not recommend buying anything from this Company attitude stinks and treated very unfairly, not even an apology absolutely disgusting way to be treated. It is evident that once this Company receive payment for goods purchased they are not interested in resolving any issues with regards to faulty goods. Please listen to the previous reviews on poor customer service because they are very accurate. Will not purchase anything else!!!!😡very frustrating and unprofessional!!

these products are awful. From the start there were problems. Not round, first it was just 2 out of the set, i have had replacements sent but again problems, in fact one has still not arrived. But within a couple of months we noticed paint outside was falling off and no we never put in dishwasher! We just cleaned with soap wand water. Then inside the pans we also noticed the metal was disappearing, our worry now is we have ingested. I cannot believe how bad they were, we spent so much money on then and now are looking for a complete new set. Never buy these products, worst ever in kitchenware.

The BH pots are beautiful and classy and the customer service was impeccable!

this company's customer service is zero! i bought electric kettle twice and both developed faults under one year. They never respond to emails and when they do, they are not very helpful

Quick and easy delivery, with excellent customer service to boot!

They don’t respond to my mails, no more information feedback is given, even my order arrived normally.
Customer service needs improvement

Fast delivery. Great set of Burgundy.
Highly recommend

Gorgeous fabulous quality knife set. Quick delivery. Many thanks

Purchase appears straightforward but I have not hear back regarding the order. Have not received the products. Have contacted customer service twice and no response. Having to attempt to contact them again. This is disappointing as my mum had ordered from the same company and was happy with the product.