Birlea Furniture Reviews 3,815

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are satisfied with the quality of the products and the delivery service. Consumers highlight the professionalism and politeness of the staff. People appreciate the company's service, especially regarding communication about delivery status. Many reviewers mentioned that the products look good once assembled. Some consumers found the assembly process complex and time-consuming, while others found it relatively straightforward. A few reviewers reported issues with missing parts or misaligned holes, but these issues seem to be isolated incidents.

Based on these reviews

Rated 4 out of 5 stars

Ordering very good, delivery very good. Bed is quite substantial and looks lovely once assembled. Unfortunately the self assembley left a lot to be desired. At least two corners of side panels had b... See more

Company replied

Rated 4 out of 5 stars

Small double ottoman bed good quality looks good. Complex time consuming assembly. It comes in 4 boxes with numerous parts. Fast delivery although staff were unable to to take the bed upstairs which... See more

Company replied

Rated 4 out of 5 stars

Fairly easy to put together even without the instructions which we didn't find when we started the assembly because they were hidden between two slats. They're not really necessary though as it was q... See more

Company replied

Rated 5 out of 5 stars

Very good delivery guys. Even managed to find us where others have failed due to being on a new housing development! We had a chest of drawers and two bedside cabinets and they unpacked these very car... See more

Company replied

Rated 5 out of 5 stars

Bought a Birlea mirrored sideboard through B&Q so pleased with the whole process. No negatives at all. Phone call re delivery and accurate time frame. Price good. No damage, great packaging. Great qu... See more

Company replied

Rated 5 out of 5 stars

This was an excellent furniture delivery service. I was kept involved every step of the way. I raised a query about delivering to the first floor and got a punctual and helpful response. The delivery... See more

Company replied

Rated 5 out of 5 stars

Bought the Birlea small double cream metal bed frame. Bed frame took slightly longer to assemble in just under two hours as I did this by myself (F60) and stopped for a coffee. All items needed are... See more

Company replied

Rated 5 out of 5 stars

Purchased the Valencia tall chest from Blythe Living excellent experience all through. Great price. Delivery from Birlea brilliant Katie and colleague were on time, polite, thoughtful and happy t... See more

Company replied

Rated 5 out of 5 stars

Purchased the Valencia tall chest from Blythe Living excellent experience all through. Great price. Delivery from Birlea brilliant Katie and colleague were on time, polite, thoughtful and happy t... See more

Company replied

Rated 5 out of 5 stars

My chest of drawers was delivered so fast, I couldnt believe it. It was well packaged. It is a beautiful piece of furniture , well made and good quality. It came fully assembled with clear intructions... See more

Company replied

Rated 5 out of 5 stars

I ordered my side table from Next. Which was from Birlea furniture.Unfortunately the delivery date was unsuitable & by using their track service I could amend & request a better delivery options. They... See more

Company replied

Rated 1 out of 5 stars

We ordered your Birlea Ida 2-Seater Sofa via Robert Dyas but the 50mm bolts apparently designed to attach a crossbar supporting the front of the seat were 10mm too short (yes - don't ask!!!). We have... See more

Company replied

Rated 5 out of 5 stars

I ordered a mirrored 6 drawer chest which has arrived on time in perfect condition. I wasn’t available to receive the order but a friend tracked the app and popped round for the two hour window. This... See more

Company replied

Rated 2 out of 5 stars

The price was reasonable and delivery was fast. The overall shape and style of the product are good, and the instructions were clear and easy to follow. However, the laminate looks unrealistic and was... See more

Company replied

Rated 1 out of 5 stars

We ordered a Birlea Rio bed and mattress combo from BandQ online. The bed frame arrived, but the mattress didn't. Decided to assemble the bed anyway. The finish is rough, the headboard looks dreadful... See more

Company replied

Rated 2 out of 5 stars

Three weeks later I'm still waiting for a re-delivery as the courier trashed the box. I'm constantly having to chase. Then being told it's definitely arriving on a certain date and then it doesn't tu... See more

Company replied

Rated 5 out of 5 stars

This piece of furniture is so attractive and well made, it has ten drawers which makes,s it more useful.My hallway is just perfect now,which proves you can use this beautiful piece of furniture anywh... See more

Company replied

Rated 5 out of 5 stars

I was informed every step of the way about my delivery. The delivery guys were fantastic and it is good quality. One fly in the ointment was the delivery charge which almost stopped me from buying... See more

Company replied

Rated 5 out of 5 stars

First, the delivery guys were brilliant, really lovely people. A long drive to get to me, and a long day ahead, but smiles on their faces and helpful with putting the packages in my hallway. We d... See more

Company replied

Rated 3 out of 5 stars

On Next website right at bottom of description it was stated that self assembley was required For a small piece of furniture it was not made clear that this product would arrive flat packed. It had t... See more

Company replied

Rated 1 out of 5 stars

I ordered the Birlea Ida 2 seater and the bolts provided are too short for the crossbar. I can’t finish putting it together and there are so many hoops to jump through to try and contact customer se... See more

Company replied

Rated 1 out of 5 stars

Order this a week ago and haven't received any details about the delivery. Not fussed about waiting over a week, but an ETA would be nice. Contacted Argos and they said it was supposed to arrive... See more

Company replied

Rated 1 out of 5 stars

Delivery was great.,, but assembly process is complete disaster., everything was delivered in the smallest possible, most inconvenient to assemble elements possible… There's hundreds of bolts screws... See more

Company replied

Rated 1 out of 5 stars

The item received is not the same as that shown on the website which has a wooden cross-support under the seat whereas the chair I received has no wooden frame and the legs screw directly into the... See more

Company replied

Rated 4 out of 5 stars

The bed is comfortable however I question it's durability . The medium firmness of the mattress is ok for me .the bed looks attractive and the mechanism on the ottoman works fine . I am hoping it giv... See more

Company replied

Rated 1 out of 5 stars

Not impressed!!! Husband said the dressing table was nice, but the delivery guys decided to come into our nice new home and not take their muddy shoes off or put shoe covers over their shoes and so mu... See more

Company replied

Rated 3 out of 5 stars

Love the design of the bedside cabinet which completes the look of my bedroom. Putting together was a dream with all parts labelled until I came to the drawer runners! I had to dismantle and try aga... See more

Company replied

Rated 5 out of 5 stars

Very satisfied with the ordering of the double bed .Delivery was speedy and the delivery men were brilliant ,very kindly helping by taking the boxes upstairs.Assembly of the bed was fairly straight fo... See more

Company replied

Rated 5 out of 5 stars

Great service superb driver. Only problem setting up the bed is that the plastic connectors which hold the wooden spring slats are virtually impossible to put in place unless you slightly crush the co... See more

Company replied

Rated 1 out of 5 stars

Ordered via B&Q website. Bought a small double bed as it was next day delivery - has still not arrived 5 days later. Shocking service - was told it was because we lived jn scotland!! Can't comment on... See more

Company replied

Rated 3 out of 5 stars

The cabinet is nice but the laminate style finish is cheap and I've noticed warps easily even just removing it from the box carefully and placing it on carpet it peeled slightly. The instructions a... See more

Company replied

Rated 5 out of 5 stars

We just decorated a spare room and ordered a new wardrobe, chest if draws and bedside cabinet. Unfortunately there was a chip on the corner off the top of the bedside cabinet, so we contacted the com... See more

Company replied

Rated 4 out of 5 stars

Purchased a stained pine small double bed that was reasonably priced and arrived within a few days. The bed was very easy to assemble (1 person) with the instructions. The only negative was the back o... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the Kingsize Boucle ottoman bed purchased for my daughter. Well made, looks fantastic. Good communication and prompt delivery. Extremely Happy. Thank you Birlea! P. S please an... See more

Company replied

Rated 4 out of 5 stars

Really lovely, sturdy bed. It’s well made and was relatively easy to put together with two people. I would have preferred the drawers underneath to be slightly bigger to offer more storage space but t... See more

Company replied

Rated 3 out of 5 stars

Bed came well packaged but I'm not overly enthralled with the quality. Whilst the headboard it nice to look at the frame doesn't seem to sit right against the legs (we tried swapping the legs over to... See more

Company replied

Rated 1 out of 5 stars

Bought a solid oak bed thinking it would be good quality, even though the bed looks good it's creaks everytime you move. Problem is especially bad with the foot stand. Very disappointed considerin... See more

Company replied

Rated 5 out of 5 stars

Good communication. Sensible time slot. Very pleasant delivery men. We got the items assembled relatively painlessly. The chairs required careful concentration. Once assembled we were really happy wi... See more

Company replied

Rated 5 out of 5 stars

Took delivery of a Mickey Mouse Tent Bed, matching Bedside cabinet and shelf unit. Arrived on time , packaged well with no faults. Followed the instructions for self build, easy to assemble and very s... See more

Company replied

Rated 5 out of 5 stars

Delighted with our new headboard which was easy to put together. Delivery was great and we were kept up to date with their progress on the delivery day. Two very polite gentlemen carried it into... See more

Company replied

Rated 1 out of 5 stars

The delivery was on time, the product is not as expected, the wardrobe finish is plastic laminate finish, which is disappointing given how expensive it was! Edit: Now we have tried to construct t... See more

Company replied

Rated 5 out of 5 stars

from the moment I ordered the bed, everything was smooth sailing. I was kept informed via email regarding the delivery date & needed to change it, but that was super easy to do. On delivery day, I was... See more

Company replied


Company details

  1. Furniture Manufacturer
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Children's Furniture Store
  5. Furniture Store
  6. Manufacturer

Written by the company

Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor quality item

Very poor quality item. I just bought a house so I purchased 2 wardrobes 2 bed side cabinets and a chest of drawers. I had high hopes but these were soon dashed. The delivery and sales team were spot on I cannot fault that , however some pieces were damaged at the corners, some holes did not line up, vital parts were missing. A bit of a shame really, I raised it with the company and I have sent in batch numbers and photos. I bought furniture from other companies and felt they provided a far better product. Not having a moan just disappointed.

11 February 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for taking the time to share your feedback.

Firstly, we’re really sorry to hear about your experience. Moving into a new home should be an exciting time, and it’s disappointing to hear that the furniture didn’t meet your expectations — especially after purchasing multiple pieces.

We’re pleased to hear that our delivery and sales teams looked after you well, but damaged corners, misaligned holes and missing parts are certainly not the standard we expect from our products.

Thank you for already providing batch numbers and photos — that’s extremely helpful. We have requested further information from you so we can find your order number and chase this up for you.

We truly appreciate your honest feedback, and we’re sorry that on this occasion we let you down. If there’s anything further you’d like to share with us, please don’t hesitate to get in touch.

Rated 1 out of 5 stars

Very Poor Quality

Very Poor Quality, Edges chipped (cut with a blunt saw). I have bought Other Items A Third of this price Much Better Quality, I will never use this company again, The Chip Board Used very cheap, I would have liked to return it but had glued it together so could not take it apart,
DO NOT BUY THIS PRODUCT

10 February 2026
Birlea Furniture logo

Reply from Birlea Furniture

We’re really sorry to hear about your experience — this is certainly not the standard we expect for our products.

To help us investigate this further, could you please let us know the product name and, if possible, share some images showing the issues with the edges and materials? Our Customer Service team will review this thoroughly, as we take feedback like yours very seriously and want to prevent this happening in the future.

We appreciate you bringing this to our attention and hope we can work towards a resolution.

Rated 5 out of 5 stars

Great communication

Great communication, easy to arrange delivery date / time . Given 3 hour slot , delivery 1 hour notice on phone , delivered on time

8 February 2026
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for sharing your experience!

We’re thrilled to hear that our communication and delivery service worked so smoothly for you. Giving notice, sticking to the schedule, and making it easy to arrange are all things we strive for, so it’s great to know it made the process hassle-free.

We really appreciate your feedback and hope you’re enjoying your new furniture!

Rated 5 out of 5 stars

An excellent service

This was an excellent furniture delivery service. I was kept involved every step of the way. I raised a query about delivering to the first floor and got a punctual and helpful response. The delivery was on time and the two delivery men were friendly, polite and helpful. This was heavy furniture and I was fearing it might be left at the door step but instead everything was delivered to where I wanted it. Excellent service.

10 February 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you so much for your fantastic feedback.

We’re delighted to hear that you felt well informed throughout the process and that your query was handled quickly and helpfully. Clear communication is something we really value, so it’s great to know this made a difference.

It’s especially pleasing to hear that our delivery team took such good care of you and ensured everything was placed exactly where you needed it. We understand heavy furniture can be a worry, so we’re glad we could provide reassurance and a smooth experience.

We truly appreciate you taking the time to share your experience — thank you for choosing Birlea.

Rated 5 out of 5 stars

Polite & Helpful

The two gentlemen were very polite and informative throughout making my delivery

10 February 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you so much for your kind words! We’re thrilled to hear our delivery team made a positive impression — being polite and informative is exactly the standard we aim for. We’ll be sure to pass your feedback on to them!

Enjoy your new Birlea product, and thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, efficient and friendly service.

10 February 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you so much for your lovely feedback! We’re delighted to hear you found our service efficient and friendly — providing great customer care is always our goal. Your kind words really mean a lot to the team!

Rated 5 out of 5 stars

Very polite and courteous staff who…

Very polite and courteous staff who cleared up afterwards.

Arrived on time and were helpful with our purchase

9 February 2026
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for sharing your experience! We’re so pleased to hear our team was polite, courteous, and helpful — and that they left everything nice and tidy. Arriving on time and making your purchase smooth is exactly what we aim for, so it’s great to know we hit the mark.

Thanks again for choosing Birlea!

Rated 5 out of 5 stars

Well done- you were great!

The delivery arrived spot on time with two really helpful and efficient men- couldn’t be more pleased

9 February 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you so much for your kind words! We’re thrilled to hear your delivery arrived on time and that our team was helpful and efficient. We’ll be sure to pass your feedback on — it really makes their day to hear this!

Enjoy your new Birlea product!

Rated 5 out of 5 stars
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for your lovely feedback! We’re so glad to hear you found our team friendly and the service prompt — that’s exactly the experience we aim to provide. Your kind words really mean a lot to us!

Rated 1 out of 5 stars

NOT next day delivery orders even 5day delivery!!

Ordered via B&Q website. Bought a small double bed as it was next day delivery - has still not arrived 5 days later. Shocking service - was told it was because we lived jn scotland!! Can't comment on bed as not arrived.

8 February 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

We’re really sorry to hear about your experience and completely understand how frustrating this must be, especially when you were expecting next day delivery.

We have requested further information from you so that we can look into this for you and chase this up for you.

Rated 5 out of 5 stars

Great service

Great service. The driver was very helpful.

6 February 2026
Birlea Furniture logo

Reply from Birlea Furniture

Thank you so much for your kind words!

We’re delighted to hear you received great service and that the driver was helpful – we know how important that final part of the journey is. I’ll be sure to pass your feedback on to our transport team.

We hope you’re enjoying your new furniture!

Rated 5 out of 5 stars

Great furniture and great delivery

Great furniture, great lads who delivered it, nice, well mannered and bad weather conditions. Highly recommend!!

3 February 2026
Birlea Furniture logo

Reply from Birlea Furniture

Thank you so much for the fantastic feedback!

We’re thrilled to hear you’re pleased with the furniture and that our delivery team made such a great impression – especially in tough weather conditions. We’re very proud of the way our teams represent us, so your comments will mean a lot to them.

Thank you for the recommendation – we really appreciate your support!

Rated 2 out of 5 stars

Would not line up properly to screw

Would not line up properly to screw. One chair absolutely filthy

6 February 2026
Birlea Furniture logo

Reply from Birlea Furniture

We’re really sorry to hear this — that’s certainly not the experience we want for our customers.

The alignment issue during assembly and the condition you’ve described are both concerning to us. So we can look into this properly, could you please let us know the product name? Our Customer Service team will review this further as it’s not the standard we expect to leave our warehouse.

If you’re able to share a few photos with our customer service team, that would also really help us investigate and put things right for you as quickly as possible.

We appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Great furniture very well made

Great furniture very well made

7 February 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you so much for your lovely feedback!

We’re delighted to hear you’re pleased with the quality and craftsmanship of your furniture. It’s always great to know our products are meeting expectations.

We really appreciate you taking the time to share your experience and hope you continue to enjoy your purchase for years to come!

Rated 5 out of 5 stars

I was informed every step of the way…

I was informed every step of the way about my delivery.
The delivery guys were fantastic and it is good quality.
One fly in the ointment was the delivery charge which almost stopped me from buying as I thought it was excessive.
Other than that very happy.

23 January 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you for sharing your experience! We’re delighted to hear you felt well-informed throughout your delivery and that our team made a fantastic impression. It’s also great to know you’re happy with the quality of your new item.

We completely understand your concern about the delivery charge and appreciate your honesty — we’ll take all feedback on board as we continue to improve.

Thanks again for choosing Birlea, and we hope you enjoy your new furniture!

Rated 5 out of 5 stars

Dresser

The item of furniture arrived exactly within the slot and the delivery men were extremely good and they put the item in the room that I wanted it in they also took it out of the packaging for me. This was a great help as I am a disabled pensioner. They were also very friendly and courteous while they were in my home.

14 January 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you so much for sharing your experience! We’re delighted to hear that your delivery arrived on time and that our team could help by placing the item in the right room and removing the packaging — it’s wonderful to know they made things easier for you. We’ll be sure to pass on your kind words about their friendliness and courtesy!

We hope you enjoy your new Birlea furniture for years to come.

Rated 5 out of 5 stars

Lovely furniture

Arrived earlier than expected and really good quality.

29 January 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

Thank you so much for your lovely feedback! We’re thrilled to hear your order arrived earlier than expected and that you’re happy with the quality. It’s always great to know we’ve delivered a positive experience.

We hope you enjoy your new Birlea product!

Rated 1 out of 5 stars

Poor quality.

Poor quality.

6 February 2026
Unprompted review
Birlea Furniture logo

Reply from Birlea Furniture

We’re really sorry to hear that you feel the quality of your product hasn’t met your expectations. We take all feedback seriously, and our Quality Control team would like to look into this further.

Could you please contact us with details of the product so we can investigate and work with you to find a solution? We have requested further information from you in order to look into this.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look