BT Reviews 20,187

It's now been 1 months since we've lost our internet. So far we've had 3 missed appointments Numerous long phone calls of weak apology, Numerous email which get unanswered especially when bt are... See more

Lost WIFI 6 days ago, only to discover after 2 separate and unsuccessful engineer visits, and numerous painful phone calls and chat bot talks, that we were disconnected by Open Reach engineers esta... See more

Agreed a new 24 month broadband contract which included a £150 reward card and after numerous calls and email complaints there's still no reward card. Latest is they blame purecard (their reward... See more

I would give zero if I could. I have cancelled my account with BT recently following 4 call outs since Xmas to fix the broadband which they seemed incapable of doing. BT blame Openreach, Openreach bla... See more

Internet went off December 30th, still not restored 31st December despite many time frame changes of when it would be fixed and assurances it would be sorted by 6pm. Unable to watch television, make p... See more

There’s no online option to cancel the contract — they’ve limited the portal to upgrades only. It’s incredibly frustrating for customers who simply want to review their contract and cancel it online.... See more

Dreadful company. Can’t speak to a human regarding my router being damaged, Tried to make contact via app and website. Always directs you to a chatbot, or digital question and answer asking about bro... See more

Upgrading to Full fibre broadband and cancelling a landline , one would have thought would be a simple process. However, what an experience ! Endless long telephone calls being passed from one depa... See more

DO NOT USE! Only got trust pilot to warn others of this. Absolutely Terrible Internet! Changed due to cheaper tariff. Drops out of connection constantly. 4 engineers, 5 new routers and conned into u... See more

They should be shut down . Trying to close this acct for ages. Utterly disgraceful. £58 month for basic internet connection for my elderly mother been ripping her off for years . Taking this to higher... See more

would give zero stars if possible. No contact from engineer, although told I would hear. Waited in for 5 hours. Absolutely no contact whatsoever. The engineer arrived and hour and a half later,... See more

BT are dire. complaint VOL013-995104147201/27392507 Impossible to communicate with person handling my complaint. I said I wanted it reviewed by another member of staff. Refused. The person I had sp... See more

I can’t upgrade my account on their website - just the spinning wheel of death - and the app doesn’t even show the same upgrade options. So now I’m stuck in a call queue, 15 minutes deep, listening... See more

If I could give minus i would. My elderly mothers phone line was changed to digital and since then the ohine hasn't worked properly. On Sunday they said they would be put the fault through as a welfa... See more

Had a landline when living father, now resides in a residential home. Needed to cancle landline. Took a bit longer to sort out. The person spoke was not qualified to close account. After three differe... See more

Their digital system is appalling. I can't keep a conversation going with a friend for more than a few minutes before the line goes dead and I have to wait until I get a dialling tone to start again.... See more

Absolutely rubbish signal unstable connection kept falling out and this is in London customer service was terrible no help at all they were in India can’t understand a word they’re saying Cancelled... See more

Leaving bt ?get all your bt email transferred b4 leaving, .to your New email provider , bt have NO Regard for you afterwards ,pay-£7 a month to read any incoming mail, or via Google after dancin... See more

My mum died and i took over her account. They charged me a £35 late payment fee becase she died, but did not mention this before i took over the account. - update was just a bad customer service re... See more

Spent 35 mins trying to communicate with BT broadband and going round in circles ! No line for 36hours, BT house engineer failed to show, Circet could not help in spite of their SMS message and reque... See more

A joke of a company. My mum is nearly 90, she has no need for a digital phone line. Her Analogue line is connected to Careline Services. Upgrading to digital means relying on mobile phone, when wil... See more

Bt have issued new broadband hubs, i am in my 70's. My son started fitting it all at Xmas, & it went live last week. Nothing worked. I began again carefully putting all connections in place, booting... See more

Surprised to read all the bad reviews. We had a broadband issue Bt contacted us the same day and arranged an appointment for the next day Engineer Matthew was very efficient and kept us infor... See more

Absolutely useless. My broadband stopped working yesterday after contacting BT all I got was a automated response was it would be fixed in 2 working days . Called this morning and same service was to... See more

Absolute garbage Internet Somerset. Apparently upto 70mb Constantly disconnects. No connection errors always stay well clear its so bad. Happening for years without improvement. They just send som... See more

Once again, my broadband & phone have been repeatedly disconnecting (done so twice whilst typing this...) This has happened dozens, possibly a hundred times over the past four months Was forced ont... See more

New to BT Day one hardly any signal throughout the house, phoned BT they said I had to upgrade or pay £10 a month for a booster Day 2 the Internet constantly dropping out , flashing purple light on... See more

Now over 2 years chasing £5500 of refunds, over charging and account errors. Case file is IMP-161486702 Chris Ridley is our account manager who refuses to answer the phone and manage our bu... See more

DO NOT BE CONNED! Promised a "reward card" You will literally need to beg beg beg, speak to numerous bt colleagues, be fobbed off with "oh it will be emailed this week" multiple times and still mo... See more

Absolute TERRIBLE customer service!!!!!! If tou haven't got any services with this company don't bother! They have you holding for ages and don't even bother to help with your technical issues! Called... See more

Dreadful service, sold us a broadband package with 4G backup, no broadband for over 3 weeks, fix dates just keep moving out, the 4G backup is non-functional EE coverage at our house is so poor the "fr... See more

Leaving Sky for BT has been a nightmare, BT are disgraceful, already want me to pay a bill, when I am not even joined up with them, plus no warning sent out an engineer to look to see where my fibre i... See more

Just transferred to BT. New hub correctly connected but won't work. No internet, no main phone - only outside communication except a tiny dumb emergency phone. Smartphone on the blink. Told engineer... See more

Webchat journeys are painful to say the least. Worse customer service I've ever experienced, they couldn't even cancel the contract correctly ... Agent said it was all done but clearly it was not!

ordered full fibre and had 8 weeks of run around. goodbye BT hello SKY!! 2 visits from engineers and yet no movement at all so order cancelled. emailed customer service 9 days ago and no contact. abs... See more

And continuing into December. Nothing has changed domestically. Cables, box, devices all the same. Bland statements that particular times of day, heavy traffic etc affect use are insulti... See more

Broadband customer for 5 years, only service that could be installed at my house. Speed has always been awful, supplied router covers 30% of the house, had to buy third party router. Would not allow c... See more

Tried to get a renewal before switching to YELLCOM, was transferred 4 times! We are a busy business, no one has time for this level of disorganisation. I am looking forward to having one number to ca... See more

3 years of hell with BT! Their call centre people haven't a clue what they're doing, not interested if your having problems but will gladly upsell you more expensive items instead of dealing with the... See more

Absolutely awful customer service . 3 attempts to upgrade my product . Hours waiting to speak to someone then they don't follow through . You get directed to an endless loop of numbers . Latest online... See more

BT has recently been sending salespeople around Oxford claiming that other internet providers are crap and that BT offers the fastest broadband because 'they build the cables'. This is misleading. Lik... See more

BT customer service stands heads and shoulders above most other large organisations I have dealt with. They are prompt, efficient, knowledgable, on it and more importantly have bundles of compassion... See more

I’m shocked by how bad BT is and will NEVER use BT, EE, or any company they own again. Cancelling my service was a nightmare, endless calls, repeated complaints, and useless chat agents. Even then, th... See more

Don't bother with these morons. They're an absolute waste of space, full of agents who will happily lie to you and offer false promises so you can go beyond your cooling off period. My months experi... See more