Buffer Reviews 95

Core features are unreliable. It works well in theory, but the main reason you buy buffer is for scheduling, which does not work properly.

Posts often fail to posts without any clear reason why, so often, in fact, that the entire purpose of staying with buffer comes into question. We still have to manually posts ad hoc when a post fails, so it does not save us much time and causes internal frustration on a weekly basis because we have to quickly manually upload it from home.

I have two businesses I use buffer for with multiple platforms attached. Issues occur with both and on different platforms (Instagram, FB, Linkedin)

Support is useless. They just blame the platform and ask you to repost it. I, and my colleagues, have reported the failed posts dozens of times, it's useless.

The repost feature fails as well. You can schedule a repost with one click, but it often fails. The images somehow get deloaded, and you have to manually re-upload them.

The web app is fine and works well. The mobile (Android) app is...a mess. Constantly stuck in loading loops, "Oh no, we can't draft that post!", posts going immediately to drafts when it does work instead of to the queue or published immediately (mostly for Twitter -- it's been like this for months, even before the takeover).

The account was suspended after paying for the subscription without any reason. Maybe the platform has the right to make rules, but this is still a scam

Great for scheduling but response initially when i upgraded was disappointing. However, they did resolve my problem so I can't complain. I think it would be better if the paid option had a discount for additional platforms added. Otherwise a very useful tool.

I love using Buffer for scheduling my social media posts. The app is super easy to use and the customer service is top notch.

Scammers. Signed up over two years ago, cancelled within a week or so as it wasn’t as good a tool as their rivals. Two years later I get a random charge for £148.99 from buffer. Unauthorised. Bunch of a parasite. The hassle I’ve had to go through to get a refund is unacceptable. Ultimately I’m having to speak with AMEX to force a chargeback. Scumbags.

Service is OK but THEY SPAM YOU SO MUCH on email.

Literally asked them to stop spamming me. So they emailed to say they'll stop emailing me and then emailed again to ask for feedback.

So here I am providing feedback.

Just using free plan because their paid plans seem a bit.... overpriced.

EDIT: Still using the service and the spam has stopped. Upped my rating from 1-star.

I am a free user, and I've been talking to their support team for about a week about an issue I was having with video codecs. While I'm not able to get a premium subscription yet, I just wanted to attest to their great support team who will take the time to even help us free users. I'm satisfied with my experience so far.

Buffer used to be really good. A productivity booster. We've been a customer for four years. However, in recent times using it has become as slow as watching paint dry. We had five or six sets of 12 items each that needed to be tweeted in a specific order at specific times.
It was taking between 4.30 minutes and 7 minutes to reschedule 12 tweets. To queue up 100 Tweets -- we would send 48 in a 24 hour period -- would therefore take a minimum of 40 minutes per channel.
Scheduling became such a PITA and so time consuming that we cut our schedule to just 25 Tweets in a 24 hour period, and our LinkedIn posts from 12 to one.
If something was misscheduled deleting more than one or two scheduled posts became a total head fck unless you work at a speed of about one deletion every 30 seconds.
The site now appears to suffer from processing and memory insufficiencies, with tech support totally ignoring the slowwwwwww processes demonstrated to them in videos and attempting to lay the blame everywhere else, except at its own core.
From being an application that (I and) the staff enjoyed using, it became one that they (and I) totally detested because it was so agricultural and time consuming.

In the wake of completing this review I returned to Buffer as a free user. As if the queueuing process wasn't slow enough before, reposting a previous sent item to Twitter now displays a preview of how the tweet would look SLOWING THE entire process down even more.

This is totally, absolutely ridiculous and shows that the developers have absolutely no understanding of the word productivity. Just don't waste your time. This is total crap now.

Buffer has been good, up until now. I haven't been able to get in for over two days.
Contacted over Twitter (as I couldn't even get up the homepage), provided a picture, as they requested, and its been too long before getting some kind of response.
This is to get access to a paid account too definitely not a level of support that I would expect.
UPDATE:
It turns out that Buffer doesn't like certain VPN's being turned on and block users that use them. Not a good move. You should want to encourage your customers to keep safe while online, not discourage it.

Overall is good. I find two things annoying: the url shortener always changes your url in the editor, and in some browsers it's hard to get back to original one. The other thing is that the composer sometimes freezes on some browsers.

I cancelled the service two months ago and they are still taking money from my account which is theft. the service is not greast. there is nothing special about the service and what they offer you can do it yourself.

There are lots of better services out there. This service needs a huge improvement. the free service is ok but the paid service is not worth the money. it is shocking to be honest

It's not bad, but I prefer other solutions, more up-to-date.

Love it and I am going to start paying for it. makes my life much better.

Honestly dealing with buffer over the last couple of months has been fantastic. As a social media marketer for Verizon I have been able to use this for a variety of different projects and it really saves time, energy and stress.

Small monthly payment is nothing compared to the hundreds of hours and dollars you would save! Great software that helped me so much here in the UK

Giving Buffer one star is really way too generous. They provide no way to get in contact by phone. This "small, remote team that is distributed globally," apparently doesn't receive any training except for how to upsell. They don't READ my messages, and certainly don't address my issue. I've submitted two tickets and had multiple email exchanges with various staff in an attempt to get a simple matter resolved, which never resolves. I either get a long email directing me to take multiple steps to buy a bigger account, or the customer service rep doesn't READ my email thus doesn't answer my question or help me. Terrible, terrible customer service. Truly the WORST customer service experience I've ever had.

Really great social sharing platform. I use them for years and yes, there have been some ups and downs, but mostly because of the changes on social media platforms. And they always reacted very fast. Overall very happy with them.

I prefer some others. but it is good