I had a problem with some settings on my Shopify BuildYourStore Site and on a Sunday morning at 9AM they answered my email and solved the problem in minutes!!! Wasn't expecting that kind of service!
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I installed the app and was and my mistake i selected the charged the Pro plan. At first, I was frustrated, but when I reached out to support, Renato and the team were very professional and helpful.... See more
Company replied
Transperancy of what you get when you sign up isn't very clear and I ended up paying for the paid version with the expectation of 10 ready to go products but was only given 1. However, their suppor... See more
Company replied
I installed the app and was unexpectedly charged for the Pro plan. At first, I was frustrated, but when I reached out to support, Renato and the team were very professional and helpful. They explain... See more
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Company details
Written by the company
Get a FREE AI Shopify store that is fully optimized, comes with winning products & ready to sell pages! The #1 Shopify AI Website Builder in the market!
Contact info
United States
- [email protected]
- buildyourstore.ai
4.2
Great
86 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very patient with me
12 February 2026
Unprompted review
I had a problem with some settings on…
I had a problem with some settings on my Shopify BuildYourStore Site and on a Sunday morning at 9AM they answered my email and solved the problem in minutes!!! Wasn't expecting that kind of service!
8 February 2026
Unprompted review
Reply from BuildYourStore
Hi there!
Thank you for your glowing review! We’re delighted to hear you’ve had such a good experience with BuildYourStore. Our team is dedicated to providing the best service and support, and it’s always rewarding to hear directly from users like you.
Keep thriving, and thanks again!
The Build Your Store Team
Reply from BuildYourStore
Hi there!
Thank you for your glowing review! We’re delighted to hear you’ve had such a good experience with BuildYourStore. Our team is dedicated to providing the best service and support, and it’s always rewarding to hear directly from users like you. Keep thriving, and thanks again!
The Build Your Store Team
Terrible experience to begin with but the support to resolve my issue was really good.
Transperancy of what you get when you sign up isn't very clear and I ended up paying for the paid version with the expectation of 10 ready to go products but was only given 1.
However, their support is good and when I spoke to them about my experience, they were very willing to refund me.
16 January 2026
Unprompted review
Reply from BuildYourStore
Hi Dan,
Thank you for your honest review. We are very sorry that our sign-up process was confusing and didn't meet your expectations. We are working hard to make our offers clearer for everyone.
We are glad our support team was able to help and get your refund sorted quickly.
We appreciate the feedback and wish you the best!
Best,
The Build Your Store Team
The register page doesn't work on…
The register page doesn't work on desktop or mobile
14 January 2026
Unprompted review
Reply from BuildYourStore
Hi there,
We’re sorry to see this feedback. We previously shared a follow-up form to help resolve this, but since it wasn't completed, we’ve been unable to locate your account using your Trustpilot nickname.
We genuinely want to make things right—could you please complete the form https://autods.typeform.com/to/YhTi8GpE so we can look into your specific case?
Best,
The Build Your Store Team
I made a mistake with payment
I made a mistake, and it was sorted out very kindly and generously. I do recommend if you have a problem that they will be able to help fix that problem with you.
11 January 2026
Unprompted review
Reply from BuildYourStore
Hi there!
Thank you for your kind words! We really appreciate you taking the time to share your experience. We’re glad we could help and are always here if you need anything.
The Build Your Store Team
This company offers a "pro version" for…
This company offers a "pro version" for 97$ , i paid for the pro version and got NOTHING the pro version offers. The pro version has promises of more templates , ads , products ect... After you have paid you continue with the free version. The site is useless as there is no support button , no way to see your plan , nothing just login and continue with your free version that you paid 97$ for.
7 January 2026
Unprompted review
Reply from BuildYourStore
Hi there,
We're really sorry to hear about your experience. Please fill out this form https://bit.ly/3Sjqm0O so we can investigate and resolve the issue as quickly as possible.
Thank you for your feedback.
Best,
The Build Your Store Team
Wow! Best product in the market
Wow! best exprience I've ever had. easy and free! highly recommended
6 January 2026
Unprompted review
Reply from BuildYourStore
Hi there!
Thanks for the fantastic review! It’s wonderful to hear that you’ve had a positive experience with BuildYourStore. We put a lot of work into it, and it’s rewarding to know it’s paying off for you.
Best of luck with your store, and remember, we’re always here to help!
The Build Your Store Team
Best ai store builder out there
Best ai store builder out there. Created a store within less then 4 minutes
3 January 2026
Unprompted review
Reply from BuildYourStore
Hi there!
We really appreciate you taking the time to share your feedback with us! It’s great to know that BuildYourStore has met your expectations. We’re here for you anytime and can’t wait to see what you accomplish next!
The Build Your Store Team
Great help from the support aswell as…
Great help from the support aswell as quick responses
2 January 2026
Unprompted review
Reply from BuildYourStore
Hi there!
Thank you so much for your kind words!
We’re really glad to hear you had a great experience with our support team.
If you ever need anything else, we’re always here to help.
The Build Your Store Team
Excellent Customer Service & Product
I am new to the dropshipping scene, and as an ambitious amateur, I opted for the $97 pro option right off the bat.
I was impressed by how well the store I received was built. It truly looked professional and worth the money
Unfortunately, I quickly realized that Shopify was the wrong platform for me, as a beginner.
This was not BuildYourStore's fault, this was my own.
I went and closed my Shopify store, cancelled my Shopify plan, and sent an email to customer support to see if BuildYourStore would issue a refund.
I was informed by Renato that BuildYourStore has a strict no-refund policy, but they were gracious enough to make a one-time exception- knowing my situation.
After a few short steps, my refund was issued.
Renato was excellent in communication, and BuildYourStore was generous enough to accommodate my refund request, albeit my shortcomings of missing the no-refund message.
What they advertise is what you get, and what you get is true quality. I highly recommend using their services, and if I return to Shopify in the future, I will be using them to build my store/s.
2 January 2026
Unprompted review
Reply from BuildYourStore
Hi there!
Thank you for your detailed and honest feedback! We're delighted the store we built met professional standards and exceeded your expectations on quality.
We truly appreciate your understanding about the no-refund policy and are glad our team could assist with a one-time exception to make things right for you.
Your recommendation is invaluable—best wishes on your journey, and we look forward to welcoming you back anytime!
The Build Your Store Team
Buyer Beware Total Scam
Buyer Beware Total Scam. If less than one star was available I would have selected that. Purchased the $97 Pro Plan, was promised the free domain for my Shopify store and AI custom template creator - went through all of their set up prompts, even signed up for another one of their affiliate services in the process (another $49) and when you access the app in Shopify it loops back to their main set up/prompt SALES page over and over and over again. No customer support email or chat offered by them read the terms and conditions - NO REFUNDS that's their policy. What a total SCAM.
Update: There reply and link below is boiler plated that once submitted gets a generic - we'll be in touch type response... and almost three weeks later - still NOTHING.
27 December 2025
Unprompted review
Reply from BuildYourStore
Hi Michael,
Thank you for sharing your feedback. We genuinely want to resolve this for you. However, we haven't been able to locate an account matching your Trustpilot nickname, and the follow-up form we sent previously remains pending.
To help us investigate and provide a proper resolution, could you please complete this form: https://autods.typeform.com/to/YhTi8GpE?
We make it a priority to respond to every piece of feedback and every form submission we receive. Once we have those details, our team will be able to look into your case immediately.
Best,
The Build Your Store Team
Good overall experience and their…
Good overall experience and their support team is very good, i had an issue and they replied in seconds through email helping me resolving it!
29 December 2025
Unprompted review
Reply from BuildYourStore
Hi there!
Thank you for the great feedback! We're thrilled you had a positive overall experience and that our support team resolved your issue so quickly via email.
Your kind words mean a lot to the team—feel free to reach out anytime we can assist further!
The Build Your Store Team
Reply from BuildYourStore
Hi there!
Thank you for your glowing review! We’re delighted to hear you’ve had such a good experience with BuildYourStore. Our team is dedicated to providing the best service and support, and it’s always rewarding to hear directly from users like you. Keep thriving, and thanks again!
The Build Your Store Team
Instant replies and very friendly!
22 December 2025
Unprompted review
Reply from BuildYourStore
Hi there!
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your experience with BuildYourStore. Your success is what motivates us every day. We look forward to continuing to support your journey!
The Build Your Store Team
BuildYourStore support has been a HUGE…
BuildYourStore support has been a HUGE help with getting my Shopify store off the ground. There is a LOT of detail in these stores and BuildYourStore's Theme is really easy to work with. Support's response time is also outstanding. Thanks!!
25 November 2025
Unprompted review
Reply from BuildYourStore
Hi there!
Thank you for your glowing review! We’re delighted to hear you’ve had such a good experience with BuildYourStore. Our team is dedicated to providing the best service and support, and it’s always rewarding to hear directly from users like you. Keep thriving, and thanks again!
The Build Your Store Team
Amazing
Amazing, easy and straightforward to use. everything clicks together perfectly. Customer support also great.
23 November 2025
Unprompted review
Reply from BuildYourStore
Hi there!
Thanks for the fantastic review! It’s wonderful to hear that you’ve had a positive experience with BuildYourStore. We put a lot of work into it, and it’s rewarding to know it’s paying off for you. Best of luck with your store, and remember, we’re always here to help!
The Build Your Store Team
The AI store builder is very easy to use.
The AI store builder is very easy to use, making it great for beginners and first-time users. The staff support is quick and precise. They have lots of commonly asked questions on the site to help you as a first-time user. The auto-built stores look professional and are easy to use. Thanks, highly recommend
19 November 2025
Unprompted review
Reply from BuildYourStore
Hi there!
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your experience with BuildYourStore. Your success is what motivates us every day. We look forward to continuing to support your journey!
The Build Your Store Team
I installed the app and was and my…
I installed the app and was and my mistake i selected the charged the Pro plan. At first, I was frustrated, but when I reached out to support, Renato and the team were very professional and helpful. They explained the situation clearly and, even though their policy says no refunds, they made an exception and refunded me in full.
6 November 2025
Unprompted review
Reply from BuildYourStore
Hi there!
Thank you so much for your thoughtful feedback! We’re truly sorry for the initial confusion and are glad that Renato and our support team could help resolve the issue quickly. We always aim to be transparent, fair, and responsive, and it’s great to know that came through in your experience. Your understanding and kind words mean a lot to our team!
The Build Your Store Team
Bad if you want to sell
Could not even choose the niche I wanted or a background that would have fit, if this is really AI, it's worth a big laugh😂
29 October 2025
Unprompted review
Reply from BuildYourStore
Hi there,
We're really sorry to hear about your experience. Please fill out this form https://bit.ly/3Sjqm0O so we can investigate and resolve the issue as quickly as possible.
Thank you for your feedback.
Best,
The Build Your Store Team
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