CafePod Reviews 2,932

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. They consistently praise the exceptional quality of the coffee, highlighting the rich, well-balanced flavors and the variety of roasts available to suit different tastes. Consumers appreciate the convenience of the pods and whole beans, finding them perfect for daily use. People are also impressed with the delivery service, describing it as speedy and efficient. The subscription service is valued for its ease of management, allowing consumers to easily update their selections and adjust the delivery schedule. The company's customer service is also highly regarded, with consumers reporting quick and responsive assistance.

Based on these reviews

Rated 5 out of 5 stars

Excellent service for exceptional quality coffee. Nespresso watch out, these guys are good 👍 Big thank you to the wonderful lady who helped me with some taster samples for my work colleagues, defini... See more

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Rated 5 out of 5 stars

Excellent coffee pods. I love the Brunch blend and the decaff brunch blend. The subscription is so easy to use and change if you need to. The little gifts are so thoughtful too. I’ve tried other pod... See more

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Rated 5 out of 5 stars

Great shopping experience. Unlike a lot of retailers that also have on online presence CafePod's customer services is considerate and thoughtful. You can also reach them on a phone and talk to a real... See more

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Rated 5 out of 5 stars

Never had a problem, deliveries on time, well packaged. From our quick pod Supercharger on waking, to grinding our Supercharger beans for a clever dripper with breakfast. Their Brunch perfect for a... See more

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Rated 5 out of 5 stars

CafePod is "proper" coffee. There has been a tendency for some time now for roasters to create coffee blends with "hints of orchard fruits", etc and more acidic coffees. Those are not for me. If I wa... See more

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Rated 5 out of 5 stars

Good company, cheaper than amazon and local options even with shipping. Unfortunately my pod machine was clearly dying but it was nicely cleaned and descaled before it was thrown in the bin 😂... See more

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Rated 5 out of 5 stars

Love CafePod Wouldn't buy anywhere else. Have my order on subscription which is super easy to manage, can update selection, change the date and frequency. Not many subscriptions give such flexibil... See more

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Rated 5 out of 5 stars

Great tasting coffee. I came across CafePod four years ago and have been using them ever since. I particularly like the "Daily Grind", and the "Intense Roast" (for special occasions). Subscription ser... See more

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Rated 5 out of 5 stars

I'm pleased to be able to recommend this company. For a number of reasons 1. They are UK based for brewing, production and distribution. 2. They produce an amazing variety of quality coffee prod... See more

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Rated 5 out of 5 stars

Love CafePod coffee pods, stronger the flavour the better ! Really tasty and pulls you together at any time of day - first thing in the morning, after meals and as a pick-me-up after a busy day.... See more

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Rated 5 out of 5 stars

Great coffee, particularly the decaf! Regular orders which can be altered to suit needs, try new flavours or delayed when life takes over.

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Rated 5 out of 5 stars

Great value for the best tasting capsule coffee in the market. Strength values are more accurate than any others brands that I have tried. The decaf bundle offers flavours matching the caffeinated v... See more

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Rated 5 out of 5 stars

Great coffee and really easy to order or set up a subscription. Really rate the customer service who are very helpful and friendly. Would recommend! The team even sorted me out with some extra aft... See more

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Rated 4 out of 5 stars

Quick, responsive service, good quality product. However, the same pods are also available, at a lower cost, from other providers, such as Amazon. CafePod has become quite expensive.

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Rated 5 out of 5 stars

Great tasting coffee, good rase of different pods and pretty good value for money, especially if you choose the 36-pod packs. The aluminium pods are better in Nespresso machines than the so-... See more

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Rated 5 out of 5 stars

I purchased some packs of Brunch Blend and I am loving this coffee so much.Thanks to the lovely Hafsa (Cafepod Customer Champion) who wrote such a lovely personalised email, I've purchased some more.... See more

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Rated 5 out of 5 stars

I have tried several coffee pod brands and none match up to your Supercharger Espresso. Superb taste, reasonable price, timely delivery and a little treat included too. Having dealt with you custome... See more

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Rated 4 out of 5 stars

I love the coffee, flavours pod or ground coffee options. The pricing is good & great offers occasionally. The only thing that spoiled my last purchase experience was the ‘delivery’ by Royal Mail- th... See more

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Rated 5 out of 5 stars

Would definitely recommend CafePod. I’ve been using this brand for some time now. The coffee tastes great, I particularly like the decaf brunch blend and the vanilla. You often also get a little gift... See more

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Rated 5 out of 5 stars

Great coffee! We have a monthly subscription and are never disappointed. The coffee is consistently delicious. Brunch Blend and Supercharger Espresso are firm favourites. You can change your order whe... See more

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Rated 5 out of 5 stars

The coffee itself is fantastic, but the customer service is superb. The delivery company had smashed the box so a few of the pods were damaged, and they replaced the entire boxes, including a box of... See more

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Rated 5 out of 5 stars

Coffee is so personal. Everyone has different tastes and requirements, and if your first coffee of the morning isn't EXACTLY as you were looking forward to it as you hauled yourself out of bed, the wh... See more

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Rated 5 out of 5 stars

Really easy to order, quick delivery and not to mention extremely tasty. I’ve just switched to using them for my Nespresso machine at home rather than another brand and love them. I’m a strong, dark c... See more

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Rated 5 out of 5 stars

Great tasting coffee with flavours to suit every occasion and individual taste. Always prompt delivery and good value for money. I take my coffee black so not too keen on the flavoured coffees eg choc... See more

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Rated 5 out of 5 stars

Very fast delivery of the pods to my daughter, who has now brought them out to us in New Zealand! The Supercharger and Intense Roast are both excellent, grunty and top quality coffees. There is noth... See more

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Rated 5 out of 5 stars

I’ve been looking for a new brand of coffee pods after the ones I was previously using changed their design and didn’t work well with our machine. I’ve been hugely impressed by CafePod! The coffee is... See more

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Rated 1 out of 5 stars

Whenever I put a Cafepod decaf in my Nespresso Krups machine it has to work really hard to get anything out, and then all the water leaks out around the cafepod and goes everywhere but in the cup. As... See more

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Rated 5 out of 5 stars

Nescafe compatible pods at a great price. Good selection of bean and barista choices at very competitive prices. Bean and ground coffee options really worth checking out too. I can recommend taking ou... See more

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Rated 5 out of 5 stars

Cafe Pod know the value of great customer service. Firstly and perhaps most importantly they make great coffee. They are innovative, they don’t just sit back, but look ahead as well as recognis... See more

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Rated 2 out of 5 stars

You have changed your delivery people which has not worked for me as follows: 1. I couldn't track the delivery as their website seems always unavailable. 2. I confirmed my order on the Friday but... See more

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Rated 5 out of 5 stars

Fantastic coffee and company. My favourites are black velvet, brunch blend, intense roast and Smokey Joe and the supercharger decaf for night time. My sons favourite is the vanilla. I have used the co... See more

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Rated 5 out of 5 stars

Great experience with CafePod. I usually buy their whole bean coffee, and the quality is excellent with rich, well-balanced flavours. The beans are fresh, well roasted, and clearly sourced with care.... See more

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Rated 5 out of 5 stars

CafePod makes sure we never run out of our preferred morning coffee. I have needed to change the amounts and types several times and CafePod service representatives are genuinely pleased to help when... See more

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Rated 5 out of 5 stars

Cafe Pod are excellent! I don't buy very frequently as I live alone and don't use my Nespresso-type machine every day but when I do order they are extremely quick and efficient and very competitively... See more

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Rated 5 out of 5 stars

Great tasting coffee as usual. This time I decided to try a couple of different flavoured ones. Oh my gingerbread and Vanilla, both subtle flavours that don't overpower the coffee or make it sweet. F... See more

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Rated 5 out of 5 stars

I buy Cafepod’s beans to grind at home, and love the rich, deep taste and the smell of expertly blended coffee in my kitchen at home! Customer service like you’ve never experienced anywhere else. I ca... See more

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Rated 5 out of 5 stars

great coffee pods - I get a subscription every other month with enough fantastic coffee to keep me awake... There used to be a snack in my subscription box but no more :( Where did the biscuit g... See more

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Rated 5 out of 5 stars

As always great coffee and great customer service. One of the very few on-line sellers that can be relied upon to give a service above and beyond buyers expectations. If there were more than a five... See more

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Rated 5 out of 5 stars

I love your Supercharger Espresso SO much that I never drink coffee anywhere else as I know it will not compare. My window cleaner says it's the best coffee anyone makes for him!

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Rated 5 out of 5 stars

Great coffee!!! Being buying from CafePod for years - tried a number of different brands until we landed on their coffee. It is delicious and the quality is consistent. Amazing customer service! Plus... See more

Company replied


Company details

  1. Coffee Store

Written by the company

We're a little London-based company on a mission to help people make great coffee at home. Our award-winning blends are available as Nespresso® compatible pods, ground coffee & whole bean.

CAFEPOD Coffee Co.

Written by the company

Craft Coffee | Est. London 2011
Coffee. Everywhere does it differently. But we love London’s way - it’s got creativity, passion and pushes the boundaries. We're an independent business from South West London. We conceive and craft quality coffee for you to enjoy and to help you thrive in the hustle, the bustle and the daily grind. From Nespresso Compatible to ground and beans, we craft strong, exciting coffee for adventurous coffee drinkers. Enjoy at home to help you stay at your sharpest. Always.

Strong, Exciting Coffee Guaranteed

100% Satisfaction Guarantee or Your Money Back

At CAFEPOD Coffee Co. your satisfaction is our top priority. If you're not 100% happy with any of our products or service for any reason, please get in touch at [email protected] or call us on 0800 954 0717 within 30 days of purchase and we'll gladly replace your products or provide a full refund.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Best pods & incredible service!

CafePod create the best Nespresso compatible pods we’ve found. Great taste, good variety & very reasonable price.

So good that we have a monthly subscription now.

Not just that, but the customer support is first class. Unfortunately my first order was delayed due to dreadful rain flooding the warehouse. I didn’t know this & there was an issue with my emails, so I didn’t receive the update. When I contacted them they were instantly on it & compensated me straight away. They even phoned a few days later to make sure I received my pods.

Outstanding customer service. Thank you.
Highly recommended.

4 February 2026
Rated 5 out of 5 stars

Great Pods

Well packaged, speedy delivery

4 February 2026
CafePod logo

Reply from CafePod

Hi Jane,

Thank you for sharing your recent experience with us!

We are so happy that your order arrived quickly and hope that you enjoy the coffee.

Thanks for supporting us, it means a lot.

Best wishes,
Gloria

Rated 5 out of 5 stars

Great coffee

Great coffee . Espresso supercharge & decaffeinated espresso supercharge are my regular purchase . Every compliments the coffee when visiting. Recommend

2 February 2026
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Reply from CafePod

Hi Elspeth,

Thanks for sharing your experience with us!

We are so happy to hear that you are enjoying your coffee subscription with us and that you are enjoying Supercharger Espresso & Decaf Supercharger Espresso.

Please thank any guests who compliment our coffee for us, they clearly have great taste ;)

Thanks for your support, it means a lot.

Best wishes,
Gloria

Rated 5 out of 5 stars

Top quality coffee, delivered quickly

The best coffee, well packaged and delivered quickly - love Cafepod!

2 February 2026
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Reply from CafePod

Hi Nicola,

Thanks for your review!

It's so lovely to hear that you are enjoying our coffee and that everything went well with your delivery.

Thanks for your support, we really appreciate it.

Best wishes,
Gloria

Rated 5 out of 5 stars

Great coffee

Great coffee, particularly the decaf! Regular orders which can be altered to suit needs, try new flavours or delayed when life takes over.

1 February 2026
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Reply from CafePod

Hi Helen,

Thanks for sharing your experience with us!

We are so glad that you are enjoying your coffee subscription and that it's helpful to your every-day life.

Thanks for your loyal support, it means a lot to us.

Best wishes,
Gloria

Rated 5 out of 5 stars

Great coffee

Great coffee - fast delivery !!

1 February 2026
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Reply from CafePod

Hi Sue,

Thank you so much for your review!

It's lovely to hear that your order arrived quickly and that you enjoy our coffee.

Thanks for your support, it means a lot to us.

Best wishes,
Gloria

Rated 5 out of 5 stars

I would give CafePod more stars if I…

I would give CafePod more stars if I could. Can’t fault anything.

2 February 2026
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Reply from CafePod

Hi Allan,

Wow, we absolutely love this review!

Thank you so much, this has put a big smile on our faces.

Thank you for your support and loyalty, it means a lot.

Best wishes,
Gloria

Rated 5 out of 5 stars

Always good prompt service and…

Always good prompt service and delicious coffee.

1 February 2026
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Reply from CafePod

Hi Linda,

Thank you for your lovely words!

We are so glad that everything went well and that you are a fan of our coffee.

Thank you for your support, it means a lot to us.

Best wishes,
Gloria

Rated 5 out of 5 stars

Top Coffee 😊☕️Every Time …

Fantastic coffee at a great price and even better customer service!!

30 January 2026
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Reply from CafePod

Hi Brent,

Thank you for your lovely words, they made our day!

We are delighted to hear that you are happy with our dedicated customer service and that you are loving our coffee.

Thanks so much for supporting us, it means a lot.

Best wishes,
Gloria

Rated 5 out of 5 stars

Excellent as always

30 January 2026
CafePod logo

Reply from CafePod

Hi Rob,

Thank you for your review, we appreciate it!

It's so lovely to hear that you are happy with our service and hope you are enjoying the coffee.

Thanks for your support, it means a lot to us.

Best wishes,
Gloria

Rated 5 out of 5 stars

An excellent company selling great…

An excellent company selling great coffee.
They are great at communicating too with great service!

30 January 2026
CafePod logo

Reply from CafePod

Hi Gillian,

Thank you so much for your review!

We are thrilled that you are happy with the service and that you are enjoying the coffee.

Thanks for supporting us, it means a lot to us.

Best wishes,
Gloria

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery

28 January 2026
CafePod logo

Reply from CafePod

Hi George,

Thanks for sharing your feedback with us!

We are so happy that your order arrived smoothly and we hope you are enjoying the coffee.

Thanks for supporting us, it means a lot.

Best wishes,
Gloria

Rated 5 out of 5 stars

highly recommended

Always receive excellent service, communication, delivery and coffee - my husbands a coffee 'snob' and won't have any other coffee pods at home !

30 January 2026
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Reply from CafePod

Hi Ellis,

Thank you for sharing your thoughts with us!

It's so great to hear that your experience has been so great and that you are loving our coffee.

Please also thank your husband on our behalf, he clearly has great taste.

Thanks for your support and let us know if we can ever help you with anything.

Best wishes,
Gloria

Rated 5 out of 5 stars

Fast response

Fast response, great tasting coffee,

29 January 2026
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Reply from CafePod

Hi Vivia,

Thank you so much for your wonderful review!

We are so happy to hear that everything went smoothly and that you are enjoying your coffee.

Thanks so much for your support and we hope you keep enjoying our coffee.

Best wishes,
Gloria

Rated 5 out of 5 stars

Beautiful coffee always great service

Beautiful coffee always great service

29 January 2026
CafePod logo

Reply from CafePod

Hi Shontel,

Thank you for sharing your experience with us!

It's so great to know that you are enjoying our coffee and have been satisfied with our service.

Thanks for your support, we really appreciate it.

Best wishes,
Gloria

Rated 5 out of 5 stars

Perfect beans for me.

Easy to use & efficient ordering & delivery process. Excellent smooth tasting coffee beans, perfect for my bean to coffee machine at a reasonable price.

28 January 2026
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Reply from CafePod

Hi Mike,

Thank you for your wonderful feedback!

We are absolutely delighted to hear that you love our Coffee Beans and that your your deliveries have been smooth.

Thank you for your support, as a small company it means a lot to us.

Best wishes,
Gloria

Rated 5 out of 5 stars

Excellent coffee

Excellent coffee, excellent service. Well done. Cheers.

27 January 2026
CafePod logo

Reply from CafePod

Hi Paul,

Thank you for your feedback!

We are so happy that you are a fan of our coffee and are satisfied with our overall service.

Thank you for choosing us and for your support, it means a lot.

Best wishes,
Gloria

Rated 5 out of 5 stars

We enjoy cafe pod coffees

We enjoy cafe pod coffees. We like different ones and I have caf and decaf.
I am trying different flavours which are very good.

27 January 2026
CafePod logo

Reply from CafePod

Hi Jenny,

Thank you for sharing your feedback with us!

We are thrilled to hear that you are enjoying our various different blends and that you are a fan of our decaf coffee.

Thank you for supporting us, we really appreciate it.

Best wishes,
Gloria

Rated 5 out of 5 stars

Excellent coffee pods

Excellent coffee pods. I love the Brunch blend and the decaff brunch blend.
The subscription is so easy to use and change if you need to. The little gifts are so thoughtful too. I’ve tried other pods over the years but I can honestly say I’m sticking with cafe pod and absolutely loving every morning waking up to my little cup of gorgeous coffee.

3 February 2026
Unprompted review
CafePod logo

Reply from CafePod

Hi Sally,

Thank you for sharing your experience with us!

It's so good to hear that you are loving our coffee and that you are enjoying your regular subscription orders & treats.

Thank you for your loyalty, as a small business it means a lot.

Best wishes,
Gloria

Rated 5 out of 5 stars

Excellent coffee and excellent service

Excellent coffee and excellent service! It's so easy to change your order or change the delivery date, plus the website is very informative too.

26 January 2026
CafePod logo

Reply from CafePod

Hi Denise,

Thank you for your feedback!

We are absolutely delighted to hear that you are happy with your subscription and that you are enjoying our coffee.

Thank you for supporting our small business, it means a lot to us.

Best wishes,
Gloria

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