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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers highlight varied experiences with the company's offerings. A segment of people expressed satisfaction with the user experience, finding the products a valuable addition to their cars. Some reviewers praised the ease of installation and the quality of the products. However, others reported issues with the delivery service, citing long shipping times and a lack of tracking information. Some consumers also voiced concerns about customer service, mentioning difficulties in getting timely and helpful responses to their queries. The opinions on product quality and order accuracy appear mixed, with some customers satisfied and others receiving incorrect or non-fitting items.

Based on these reviews

Rated 4 out of 5 stars

Very good unit such an upgrade specially with Apple car play for Peugeot 208 new features the design is a nice fit into the car Matches old display casing slick design. Pit slow on shipping tuck 4wee... See more

Rated 4 out of 5 stars

Don’t be in a rush for it to be delivered 🤣 leave it a good month , but it’s easy to install and it’s very good quality and works the finest !

Rated 3 out of 5 stars

Was relatively quick in coming I ordered the VW Car play for a Jetta on the 06th of September and came yesterday the 15th I text the 087 number on WhatsApp to see if I could get a tracking number... See more

Company replied

Rated 5 out of 5 stars

Second time ordering from these lads and I’m just as satisfied as the first. The quality is top-notch, with no delay or lag whatsoever compared to other brands I’ve tried. They were super easy to cont... See more

Rated 5 out of 5 stars

Great product! Had previously ordered a similar system from Amazon that was not satisfactory. This is the real deal. Had a few questions to which a gentleman gave me lots of information on. Would defi... See more

Rated 5 out of 5 stars

My experience was very good. The system is very impressive and I highly recommend to anyone to get one. The customer support team answered my query very quickly as I was wondering when the shipment wa... See more

Rated 5 out of 5 stars

2nd time ordering from these and I’m very satisfied with my order once again. High quality and there’s no delay or lag at all compared to other brands. Lads were very easy to contact and reach out to... See more

Rated 5 out of 5 stars

Quick delivery, easy setup (done in minutes), and fantastic support. Best CarPlay brand I’ve used — great price and flexible payment options. Highly recommend!

Rated 5 out of 5 stars

I was skeptic at first but I was greatly eased from start to finish. The support i had was there, delivery was fairly quick to IE Installation was easy going

Rated 5 out of 5 stars

Really great customer service, got in touch with a couple of questions and got an answer very quickly with follow up support. Quick delivery and delighted with the quality.

Rated 5 out of 5 stars

Came super quick after ordering and was so easy to install even though I hadn’t a clue what I was doing at first. Ideal for driving in the city instead of using maps on phone.

Rated 1 out of 5 stars

0 communication No response to emails phone calls what’s app messages. Order placed 5 weeks ago. Still has not arrived. No tracking number provided. Wasting everyday trying ti contact them! Ur ite... See more

Rated 5 out of 5 stars

Would 100% recommend to anyone. Great service, very fast replies and so helpful. Carplay is brilliant. Overall delighted!!

Rated 1 out of 5 stars

Delivery time is outrageous, added to the fact that it suggests its coming from europe but you then get hit with import duty. The Company is an absolute nightmare to deal with. Inital message was r... See more

Rated 5 out of 5 stars

Simple setup, solid quality, and no issues at all. CarPlay works flawlessly and support was helpful.

Rated 5 out of 5 stars

Overall great experience and amazing customer service. The delivery was fast and the product was 10/10 Would definitely purchase from him again!

Rated 1 out of 5 stars

AVOID!! Once they have your money you won't hear from them and their products don't last! Our reverse camera has stopped working and they're ignoring every attempt to contact them over email, Wh... See more

Rated 1 out of 5 stars

I ordered a CarPlay for the Toyota Corolla 2008, I received the package after about a month and it was the incorrect model and for a new corolla. I contacted support and was told a replacement will be... See more

Rated 1 out of 5 stars

Ordered a CarPlay system for a BMW on Christmas Day, I expected delays as to the time of year. I got in contact with the company a week after it was due to be delivered for an update as I had received... See more

Rated 1 out of 5 stars

Absolutely shocking company who are severely unhelpful if something goes wrong. I bought a apple car play off them 6 weeks ago and it was Going grand at first not a bother until I got in the car ome m... See more

Rated 1 out of 5 stars

Very poor customer support and still not resolved my issue it’s been 3month Product are over priced as u can find the same ones on Ali express for a fraction of the price

Rated 1 out of 5 stars

got a message that product has shipped on the 13th of November. no message since and no shipment received. tracking numbert is not recognized by the carrier and no reaction to request for update

Rated 1 out of 5 stars

I ordered items off website and have not got any i for on where my items are or what's happening with them I've sent several emails no reply and live chat just tells you to send emails which ain't bei... See more

Rated 1 out of 5 stars

Order December 28th. Still to this day have not received my product. I have contacted multiple times numerous emails and what’s app msgs all to no reply. Costing €369.00 and no product at the end of i... See more

Rated 1 out of 5 stars

It’s now been 31 days since I ordered my Bluetooth stirring wheel radio controller. Iv yet to receive it and they don’t answer my emails. DO NOT USE

Rated 1 out of 5 stars

They never sended the product tried to contact them but no answer… they even asked me how do i find the product … unbelievable

Rated 1 out of 5 stars

Bought one of the products for my car . months after it finally arrived. After multiple emails and life chats . It finally arrived. Missing the screen . A couple of days pass . Until I got an answe... See more

Rated 2 out of 5 stars

Took one week to deliver, after delivery put it in my car just for it not to turn on 9 days later

Company replied

Rated 5 out of 5 stars

Brilliant company, great customer service and really worth the investment!! Can’t give anymore praise 🙏

Rated 5 out of 5 stars

I’m so happy with CarPlay DIY . It upgrades my car a lot and makes driving way more enjoyable. Works great and was well worth it.

Rated 5 out of 5 stars

Brilliant service and very quick delivery. Easy to install and works great in the car. I recommend big time!

Rated 2 out of 5 stars

I am still waiting for my order 3 weeks later . Tracker on my order hasn’t even been dispatched

Rated 5 out of 5 stars

Ordered my system last Friday it arrived yesterday and by following the install videos it is already in and working perfectly

Rated 5 out of 5 stars

It arrived way sooner than I expected. Haven't even planned a moment to install it. I like that

Rated 5 out of 5 stars

Great product! Fast delivery, easy to install, and no coding involved.

Rated 1 out of 5 stars

Order not delivered, no tracking and then asking how I like it

Rated 5 out of 5 stars

Car play screen as shown in videos. Good quality screen. Worth the higher price you pay for it. 💯👍


Company details

  1. #4 of 4 best companies in Car Accessories Store
  2. #1 of 1 best companies in Car Equipment Accessories Store
  3. #2 of 2 best companies in Car Service
  4. #1 of 1 best companies in Car Stereo Store

Written by the company

A Car Infotainment Company helping everyone upgrade their cars with ease. Our Story: Learning a lot about cars from scratch, our founders at CarplayDIY realised how easy certain elements of a car could be changed (more than likely done for quick repairs). With extensive research done in the sector to improve our knowledge, we found out how easy we could change car radios with very few tools, so we thought why not let everyone know how easy this is? We decided to source out top quality products and help the public revive their car interior at their fingertips and support them with our knowledge condensed into manuals to provide them with an easy guide to a newer, better car interior. With the release of Apple Carplay we also want to encourage a safer driving experience as this software is a safer way to use your apps while driving! We are also Multi-lingual! Providing Spanish, French and Dutch customer support!


Contact info

3.7

Average

TrustScore 3.5 out of 5

116 reviews

5-star
4-star
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2-star
1-star

Replied to 11% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Ordered a very expensive car play set…

Ordered a very expensive car play set and not one email about shipping in the last 2 weeks and won’t respond to my emails. I am stuck talking to a very frustrating AI that just keeps telling me to email them even though they don’t respond. Definitely avoid

2 February 2026
Rated 1 out of 5 stars

An absolute nightmare

Delivery time is outrageous, added to the fact that it suggests its coming from europe but you then get hit with import duty.
The Company is an absolute nightmare to deal with. Inital message was responded to and since then a number of attempt contacts and follow up contacts have been ignored.

If you want security and customer support stay away from this company

31 January 2026
Unprompted review
Rated 5 out of 5 stars

GREAT PRODUCT

Second time ordering from these lads and I’m just as satisfied as the first. The quality is top-notch, with no delay or lag whatsoever compared to other brands I’ve tried. They were super easy to contact and very responsive throughout. Nothing but praise for them — highly recommend.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Great product!

Great product! Had previously ordered a similar system from Amazon that was not satisfactory. This is the real deal. Had a few questions to which a gentleman gave me lots of information on. Would definitely recommend.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

0 communication

0 communication
No response to emails phone calls what’s app messages.
Order placed 5 weeks ago. Still has not arrived. No tracking number provided. Wasting everyday trying ti contact them! Ur items are far from cheap, this is people’s hard earned money you are taking and not providing a service.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Incorrect order

I ordered a CarPlay for the Toyota Corolla 2008, I received the package after about a month and it was the incorrect model and for a new corolla. I contacted support and was told a replacement will be sent out but I never received one. I’ve tried multiple times via WhatsApp, Instagram, email and their live agent on their website asking for updates but I have not gotten a response at all, it’s been almost a month since I received the wrong package and I’ve not heard from them since.

4 January 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!!

AVOID!!

Once they have your money you won't hear from them and their products don't last!

Our reverse camera has stopped working and they're ignoring every attempt to contact them over email, WhatsApp etc

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Simple setup

Simple setup, solid quality, and no issues at all. CarPlay works flawlessly and support was helpful.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

My experience was very good

My experience was very good. The system is very impressive and I highly recommend to anyone to get one. The customer support team answered my query very quickly as I was wondering when the shipment was going to arrive, since I was going to be out of the county. All in a great experience and very happy with the product. 5 stars!!

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Great price

Best price I found online and have had it for 2 months now and no issues. Would definitely recommend!

23 January 2026
Unprompted review

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