Cedarleafs Reviews 188

TrustScore 1.5 out of 5

1.5

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express concerns about the products they received. Many people report that the quality of the items was not as expected, with some describing the materials as cheap. Customers are also dissatisfied with the refund and return policies. A significant number of reviewers mention difficulties in getting their money back or returning items, often citing issues with the return process and unexpected costs. Additionally, several consumers report problems with their orders, such as receiving items that do not match the product descriptions or photos.

Based on these reviews

Rated 2 out of 5 stars

Took some time to arrive. When garment arrived, product was just ok nothing special,sizing was way off bought 2XL for husband, wouldn't even fit my slim 16 year old grandson..gave away to 12 year ol... See more

Rated 1 out of 5 stars

I'd rate this site no stars if I could. I wish I'd read the reviews before ordering. Lesson learned. Ordered a top quality flight leather jacket but got a hedious cheap replica plastic one instead. Pl... See more

Rated 1 out of 5 stars

Ordered two jumpers from them but after reading reviews cancelled the order right away and asked for refund. Got an email confirmation of refund being issued. Month later still haven’t received the mo... See more

Rated 1 out of 5 stars

Avoid at all costs. Very poor quality pair of shoes sold at premium price, masquerading as a uk company (though based in china). “Customer service” is via AI bot, with returns costs un-economical. Abs... See more

Rated 1 out of 5 stars

Terrible service, Ordered a brown leather flying jacket. Recieved a plastic garment, nothing like the picture or quality. Contacted Cedar, stating I was not happy. Would not refund money f... See more

Rated 1 out of 5 stars

I wish I'd read the reviews before spent £70 on 2 blazers for interviews - DO NOT BUY ANYTHING from this site. Firstly, they were one week late delivering so missed my interview timings and secondly,... See more

Rated 1 out of 5 stars

Took jacket forever to arrive! Then it was clearly not leather didnt even weigh like leather no genuine leather tag! the stitching was of a non existant quality and when i say non existant its litter... See more

Rated 5 out of 5 stars

I bought a women's long trench coat with a belt from Cedarleafs recently, and it's become my go-to outer layer. The fit feels tailored, and the belt accentuates the waist nicely. The quality is impres... See more

Rated 1 out of 5 stars

Cedar Leafs are con artists - AVOID I bought a lined leather jacket, delivery was royal mail on 25th November. Then I received an email from Evri saying they were expecting it. After 25th I email Ced... See more

Rated 1 out of 5 stars

Awful customer service! Never received my item although evri admits fault this seller is supposed to refund me this is in there contract with there delivery companies. Instead wouldnt pay out then had... See more

Rated 1 out of 5 stars

The dress looked nothing like the photos. Terrible material, wrong sizing, completely unwearable. The seller refused a proper return and only offered a small partial refund for an item that was clea... See more

Rated 1 out of 5 stars

Total misselling of products - quality style and look is nothing like the images on their website - Avoid! Ordered a pair of mens leather boots. What arrived was a cheap mass produced piece of rubbish... See more

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY. They are a complete scam, the quality is truly awful with clothing not made of the materials advertised on the website, they use false pictures of items and don't really car... See more

Rated 1 out of 5 stars

I bought a men's half-zip Christmas jumper which bore no resemblance to the photograph. The material was cheap and it wasn't scarlet red in colour as advertised but more like orange. I requested a r... See more

Rated 1 out of 5 stars

Wish I'd read the reviews prior to making an order. Once the item finally turned up almost 2 weeks later than expected, it was nothing like what was pictured, clearly fake, and utterly shite! A Christ... See more

Rated 4 out of 5 stars

I love how this brand balances style and comfort so naturally. Everything feels thoughtfully designed, and the quality really stands out once you try the pieces. Shipping was smooth and the items arri... See more

Rated 1 out of 5 stars

Took 3 weeks to arrive, only to realise they're the worst quality garment i've ever laid eyes on. Undeniably terrible. Clearly not the same trousers pictured in the photos. Insulting at best, illegal... See more

Rated 1 out of 5 stars

Awful experience. I waited several days longer than their estimated period for delivery from abroad (already a generous estimate), and when the earrings came, they were absolute tat - nothing like the... See more

Rated 1 out of 5 stars

I did not even want to mark one star to be honest. This company is a sham! What they show you on photo adverts is not what you actually receive. I have learned the hard way. I made a purchase unfortun... See more

Rated 1 out of 5 stars

SCAM website. DO NOT ORDER fron these CON ARTISTS. They misrepresent quality goods on their website and pretend they are based in the USA but the goods are actually in China. So when they send you ter... See more

Rated 1 out of 5 stars

Ordered a leather aviator style jacket what was received was the best I can describe as tat, cotton fabric, wool lining never seen a sheep and all belts and buckles plastic When requested a refund... See more

Rated 1 out of 5 stars

Item arrived late, weeks after ordering and too late for the event. Quality is not good for the price. We requested a refund and were ignored for 2 weeks. Since then despite emailing images of the ite... See more

Rated 1 out of 5 stars

Been a month and still no refund even though they have received the product cos I've been tracking it ..Jacket was meant to be leather and was swede very disappointed in cedar leaf .I definitely won't... See more

Rated 1 out of 5 stars

Slippers ordered as a Christmas present. Delivery delayed and did not arrive in time. Arrived in the New Year Slippers were not in any way true to size too small by some margin. Arranged return for... See more

Rated 1 out of 5 stars

Absolutely disgusting company got 2 hoodies took forever to come and they was cheap and nasty paid well over the odds for them wanting to give me a 25% money back or send them back with full refund bu... See more

Rated 1 out of 5 stars

This company is a scam. Do not purchase from this company. The item ordered bore no resemblance to the item ordered both in appearance and materials. You are then responsible for return costs, before... See more

Rated 1 out of 5 stars

Terrible experience. Ordered their leather aviator jacket. Website states “genuine leather” and it wasn’t remotely made of leather but some cheap material, the Sherpa lining was also cheap material. T... See more

Rated 1 out of 5 stars

DO NOT BUY! Shocking quality, delivery times and customer service. Says UK, but ship from US. Clothes aren’t label “Cedar Leafs”. They’re cheap crap. Do yourself a favour and don’t even bother.... See more

Rated 1 out of 5 stars

Ordered an aviator jacket for my son for Christmas. It arrived and bore no resemblance to the one advertised. It looked like a cheap fancy dress jacket. I emailed Cedar Leafs and was told I... See more

Rated 1 out of 5 stars

Terrible terrible site …DO NOT USE … Item ordered nothing like photo/description on website … when contact made the company have said I have to return the disgusting fake completely different to image... See more

Rated 1 out of 5 stars

Awful company. Item took 2 weeks to arrive. Item is absolutely tiny. I have been back and forth asking for refund details and they are asking for multiple images, video and descriptions to verify the... See more

Rated 1 out of 5 stars

Placed an order 29 April 2025. Money taken. No order number given. No e mail confirmation of order. No response to e mail I have sent them. Contact number fails to connect. All very suspicious and con... See more

Rated 1 out of 5 stars

Awful product. Nothing like the picture - picture showed nice thick leather slippers. What arrived were plastic smelling strongly of chemicals. I have to pay shipping to China to return. Yes - a... See more

Rated 1 out of 5 stars

Disgusting! The coat advertised is not what you buy. Its a Chinese knock off and is off the poorest quality. Try to resolve with them as stated and they expect you to pay £19 shipping costs to... See more

Rated 5 out of 5 stars

I'm delighted with my Men's Tailored Wool Overcoat from Cedar Leafs UK. It arrived on time and looks stunning, making every outfit better. The entire experience was smooth, of high quality, and provid... See more

Rated 1 out of 5 stars

I would never use this company again, a name to remember and avoid. Ordered a leather jacket, and received a cotton one, in a very petite male 'medium' size. No labels, no logo, no return info. We h... See more

Rated 1 out of 5 stars

I would be very careful ordering from this company. The telephone number on their website, when called , automatically connects to a private number which belongs to a work friend. Her private number... See more

Rated 1 out of 5 stars

⚠️ Beware of Cedar Leafs! I ordered a leather jacket from them and they sent me a piece of cheap fabric that has nothing to do with real leather. It didn’t even feel like a decent sweatshirt... See more



Contact info

1.5

Bad

TrustScore 1.5 out of 5

188 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Ordered two jumpers from them but after…

Ordered two jumpers from them but after reading reviews cancelled the order right away and asked for refund. Got an email confirmation of refund being issued. Month later still haven’t received the money back. Had to contact my bank and dispute the transaction. It’s a second time I came across the Chinese website disguising themselves as UK based with very identical issues.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

I'd rate this site no stars if I could

I'd rate this site no stars if I could. I wish I'd read the reviews before ordering. Lesson learned. Ordered a top quality flight leather jacket but got a hedious cheap replica plastic one instead. Please don't buy from this site, I'm surprised google let's them trade with all these negative reviews. so called Customer Services play along with you too.

26 December 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting company

Disgusting company, scamming people into to thinking they are purchasing a genuine product, but in fact recieve a cheap and nasty substandard substitute.
Won't refund based on the rules of UK Consumer Law: ie; product not as described; poor quality substandard product; product not fit for purpose.
Returns to China are at customers expense and no guarantee of refund.
Offer 20% refund to keep said substandard, not as advertised, not fit for purpose product. But don't trust them to process that honestly.
Couldn't access Trustpilot reviews before purchase as there was a problem with the site, otherwise I wouldn't have touched them with a bargepole.
Disgraceful grossly misleading, misrepresentational scammers, robbing people of good money in return for cheap tat. 😡

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting !!!!!!!!

Disgusting !!!!!!!!! Avoid avoid avoid avoid avoid total SCAM of a company . I ordered leather mens boots and some cheap crap grey fabric ones came 2 weeks late and now they won’t reply at all. DO NOT BUY !!!😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. Very poor quality pair of shoes sold at premium price, masquerading as a uk company (though based in china). “Customer service” is via AI bot, with returns costs un-economical. Absolute waste of money.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

One star is to good

One star is to good. I've been trying to return a blazer for 4 days. Unbelievable they want you to send photo's before they give you the address to send it back. The customers service is disgusting. Send photo's and still waiting to hear from them. I will never use them again.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

I did not even want to mark one star to…

I did not even want to mark one star to be honest. This company is a sham! What they show you on photo adverts is not what you actually receive. I have learned the hard way. I made a purchase unfortunately blinded by what I saw but within 7 hours, when I started reading reviews, I emailed to cancel the order before it had even been marked for dispatch. They refused to accept cancellation and sent it regardless. Now, a month onwards, I am still at a battle trying to get a refund. I have sent the item back to their Chinese warehouse but convenient for them, the item gets held at their customs for some unknown reason and gives them an excuse not to refund. I have even politely asked them to contact their customs centre as they are local but they refuse. I would leave it altogether but I have paid them £89 for the transaction.

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company




⭐ 1 star – Avoid this company

Cedar Leafs refused to refund my money after I contacted them regarding my order. I followed their process and made several attempts to resolve the issue directly, but they were completely unwilling to provide a refund.

Their customer service is poor and uncooperative, and once payment is taken, they show no interest in resolving problems fairly. This experience has left me feeling misled and disappointed.

Based on my experience, I would strongly advise others to think carefully before ordering from Cedar Leafs. If something goes wrong, do not expect a refund or meaningful support.

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Delivery and Return/Refund issues

Slippers ordered as a Christmas present. Delivery delayed and did not arrive in time. Arrived in the New Year Slippers were not in any way true to size too small by some margin. Arranged return for a full refund. The company would not provide a contact name and telephone number for Customs purposes. Parcel is still stuck at Customs as at 03.02.26 and has been there since 14.01.26. If I could give a minus star review, I would. I have contacted the company but am very doubtful now of receiving a refund. Don't buy from this company.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

AVOID.

AVOID.
terrible shipping, quality is the worst I’ve ever seen and I’ve been in the trade all my life. And then they’ll charge you £15 to return anything.
This company should be investigated.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Scam quality & fake reviews

The dress looked nothing like the photos. Terrible material, wrong sizing, completely unwearable. The seller refused a proper return and only offered a small partial refund for an item that was clearly not as described.

The positive reviews here are very misleading — my experience was the opposite. I would strongly avoid this company.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Terrible quality shirt and they refused to give a full refund and I would have to pay the costs of shipping back to an address in China! Scammers. Avoid at all costs.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Please never purchase from this company!

Please never purchase from this company, they sent the incorrect size boots and then offered a 20% refund to not return them. The cost of the return postage to China was half the value of the boots, customer service was completely useless and I now have a pair of boots that don't fit my husband and no refund!!!

11 January 2026
Unprompted review
Rated 1 out of 5 stars

Been a month and still no refund even…

Been a month and still no refund even though they have received the product cos I've been tracking it ..Jacket was meant to be leather and was swede very disappointed in cedar leaf .I definitely won't be buying nothing more ..if they want people to buy they need to make sure the product is the same as wot they advertise..

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish! Takes over 3 weeks to arrive! No clear communication in terms of delivery unless you reach out to them! The quality of the product is horrible! The jacket did not look like the picture at all - the Chinese smell of the product was really strong like I bought my jacket for £5 or something! I do not recommend this website!!
On top of that if you want to return the items and get a refund it’s only possible at your own expense! They will not pay for the return! They offer £10 and keep the item or pay the whole return!! Unbelievable!

29 January 2026
Unprompted review
Rated 2 out of 5 stars

Took some time to arrive.

Took some time to arrive.
When garment arrived, product was just ok nothing special,sizing was way off bought 2XL for husband, wouldn't even fit my slim 16 year old grandson..gave away to 12 year old friends son...ridiculous and costly.
Wish I had read reviews before ordering will not order again nor would I recommend.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Bought some boots for £50 they turned…

Bought some boots for £50 they turned out to be from China the ones you can get on temu for £12 they sent the completley wrong size it took a month for them to be delivered then wanted me to pay the postage to send them back to guess where china which would have cost £37 I ended up with a £10 refund and gave the boots to charity please avoid this company they are terrible

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting!

Disgusting!
The coat advertised is not what you buy.
Its a Chinese knock off and is off the poorest quality.
Try to resolve with them as stated and they expect you to pay £19 shipping costs to return for a refund or an exchange .... no customer service at all.
They dont care.
Ive opened up a citizen advise case against them

1 January 2026
Unprompted review
Rated 1 out of 5 stars

SCAM website

SCAM website. DO NOT ORDER fron these CON ARTISTS. They misrepresent quality goods on their website and pretend they are based in the USA but the goods are actually in China. So when they send you terrible quality items (they sent me a plastic jacket the size for a 6 years old for a 6ft 2inc MAN!). They then they make it hard for you to return the item as you are responsible for the delivery costs and customs. It cost me £60 for that jacket. Then £30 to return it not realising it would get stuck in customs and stay there so no refund permitted. £90 down. Unscrupulous theives!!!!!!!!!!!!!!!!!!!!

29 November 2025
Unprompted review

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