I was pleased with how convenient the site is and how clearly each test is explained. It’s easy to choose the right test, place an order, and get instructions for sample collection. The report comes w... See more
Company replied
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See what reviewers are saying
Verified
The testing process was straightforward. After about ten days, I received my results, which were very informative for me and provided my doctor with valuable insights for further diagnostics. However,... See more
Company replied
Verified
the whole procedure is very comfortable, but the result could contain more details. for example for my testosteron test it was just a single value result, ok thats what i wanted mainly, but i think fo... See more
Company replied
Verified
A lot of spam from the beginning!! I wanted a test not a whole advertising campaign. The required app, even though deselected, pushed a lot of advertising. Then the not subscribed bemails, which... See more
Company replied
Company details
- Medical Laboratory
- Alternative Medicine Practitioner
- Blood Testing Service
- Fitness and Nutrition Service
- Health Consultant
- Vitamin and Supplements Store
About cerascreen
Written by the company
cerascreen® ist zertifizierter Hersteller von Medizinprodukten, mit Sitz in Hamburg und Schwerin. Unser Ziel ist es, Ihnen mehr Klarheit über Ihre Gesundheit zu ermöglichen – einfach, zuverlässig und von zuhause aus. Dafür entwickeln wir innovative Labortests, die Sie selbst von zuhause aus durchführen können. Ergänzend bieten wir hochwertige Nahrungsergänzungsmittel sowie Coachings und Kurse zu den Themen Gesundheit, Ernährung und Fitness an.
Die cerascreen®-Methode: Testen, Wissen, Handeln. Mit unseren Testkits können Sie Proben einfach zuhause entnehmen – zum Beispiel etwas Blut aus der Fingerspitze oder eine kleine Menge Speichel, Urin oder Stuhl. Sie schicken die Probe dann in der vorfrankierten Versandtasche an uns zurück. Die Analyse erfolgt in unserem eigenen Labor in Schwerin oder einem unserer ausgewählten Partnerlabore. Ihr Ergebnis erhalten Sie direkt auf Ihr Smartphone – inklusive individueller Empfehlungen und konkreter Handlungstipps.
So sparen Sie sich Wartezeiten und Arztbesuche, erhalten aber dennoch präzise Laborergebnisse. Unsere Tests helfen Ihnen dabei, Ihre Versorgung mit Vitaminen und Mineralstoffen im Blick zu behalten und zu optimieren, Ihre Darmgesundheit zu verbessern, Allergien und Unverträglichkeiten zu erkennen und vieles mehr.
Auf diese Weise haben wir schon mehr als 1 Million Tests analysiert und mehr als 450.000 Menschen auf Ihrem Weg in ein gesünderes, beschwerdefreies Leben begleitet.
Contact info
Hamburg, Germany
- http//:help.cerascreen.de
- cerascreen.de
4.1
Great
604 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was pleased with how convenient the…
I was pleased with how convenient the site is and how clearly each test is explained. It’s easy to choose the right test, place an order, and get instructions for sample collection. The report comes with clear results and recommendations, which really helps to better understand your health. A great resource if you want to take care of your health and get understandable data without going to a clinic
16 January 2026
Unprompted review
Reply from cerascreen
Thank you so much for your positive feedback! We are thrilled to hear that you found our website convenient and our test descriptions helpful.
Our goal is to make professional health diagnostics accessible and easy to understand from the comfort of your home, so it’s great to know that the recommendations in your report provided valuable insights for your health journey.
We look forward to supporting you again in the future!
Warm regards,
Your cerascreen Team
Verified
Super Service
12 December 2025
Reply from cerascreen
Vielen Dank für das tolle Lob!
Es freut uns riesig, dass Sie mit unserem Service rundum zufrieden sind. Wir geben jeden Tag unser Bestes, um den gesamten Prozess – von der Bestellung bis zum fertigen Ergebnis – so angenehm wie möglich für Sie zu gestalten.
Herzliche Grüße und bleiben Sie gesund,
Ihr cerascreen Team
Verified
Worked as expected.
Everything worked as expected. Got my results faster than promissed. Thanks.
6 October 2025
Reply from cerascreen
Thank you very much for your feedback!
We’re glad to hear that everything worked smoothly and that you received your results even faster than expected. We appreciate your trust in us and look forward to supporting you again in the future.
With kind regards,
Your cerascreen team
Verified
I purchased the kit and after test it…
I purchased the kit and after test it doesnt allow for kids was mentioned.
Description on website is not clear
17 October 2025
Reply from cerascreen
Thank you very much for your feedback.
We’re sorry to hear that the age information wasn’t clear to you. Our tests are intended for adults only, as the reference values and medical guidelines they are based on apply specifically to adults.
The age restriction is mentioned on our website, but we understand that you may not have noticed it — thank you for pointing this out.
If you have any further questions or if you would like to return the test, please contact our customer service directly. We’re happy to help.
With kind regards,
Your cerascreen team
Verified
spam!
A lot of spam from the beginning!! I wanted a test not a whole advertising campaign.
The required app, even though deselected, pushed a lot of advertising.
Then the not subscribed bemails, which have to be actively subscribed by German laws, started.
I bought a test, I received a test result, and I was spammed since.
22 September 2025
Reply from cerascreen
Thank you for sharing your feedback.
We’re very sorry to hear that you’ve received unwanted emails and notifications — that’s certainly not the experience we want for our customers.
Please note that you can unsubscribe from all non-essential emails at any time by using the unsubscribe link in each message. After doing so, you will only receive messages that are directly related to your test and results.
We truly appreciate you bringing this to our attention.
With kind regards,
Your cerascreen team
Verified
Reply from cerascreen
Thank you for your feedback! We’re delighted to hear that you are happy with our service. We look forward to continuing to support you!
With kind regards,
Your cerascreen team
Verified
Quick results? What a joke.
On the Web Page they advertise about quick results. Instead I waited for 15 days after sending the sample sample (which usually takes one day in Germany). Quick results? What a joke.
2 September 2025
Reply from cerascreen
Thank you for sharing your feedback.
We’re very sorry to hear that your experience hasn’t matched your expectations regarding turnaround times. We strive to process all samples as quickly as possible and regret that this was not the case for you.
If you would like us to look into your individual order in detail, please reach out to us directly – we’ll be happy to check your case personally and assist you right away.
With kind regards
Your cerascreen team
Verified
Reply from cerascreen
Thank you very much for your feedback. We have checked our system and can see that we replied to your message from 25 September on the same day. We always try to respond to all enquiries as quickly as possible.
If anything is still unclear or you have further questions, please don’t hesitate to contact us again — we’ll be happy to help.
With kind regards
Your cerascreen team
Verified
Practical and fast
The results directly comes to the app and I can track the progress easily.
14 August 2025
Reply from cerascreen
Hi Simge,
Thank you so much for your 5-star review!
We're glad to hear you found the process practical and fast, and that the app made it easy to track your results.
We appreciate your feedback and are happy to have you with us!
Best regards,
Your cerascreen Team
Verified
Reply from cerascreen
Thank you for taking the time to leave a review. It’s great to know the process worked well for you – simple handling and quick results are exactly what we aim for.
We truly appreciate your trust and look forward to supporting you again in the future.
With kind regards
Your cerascreen team
Verified
Reply from cerascreen
Thank you for your kind feedback!
We’re very glad to hear the test worked well for you and that it helped provide clarity. If you ever have further questions, our team is always here to support you.
Best regards
Your cerascreen team
Verified
Reply from cerascreen
Thank you very much for your feedback!
We're delighted to hear that everything went smoothly and quickly. We truly appreciate your trust in us.
With kind regards
Your cerascreen team
Verified
Reply from cerascreen
Thank you for your feedback!
We’re happy to hear everything was quick and easy for you.
With kind regards
Your cerascreen team
Verified
Easy to use & detalied in Results
The tests of cerascreen are easy to use and the report of results is detailed and easy to understand.
29 July 2025
Reply from cerascreen
Thank you for your feedback!
We’re glad to hear that you found our tests easy to use and the results reports clear and helpful.
With kind regards
Your cerascreen team
Verified
Easy instructions
Easy instructions, fast results. All perfect, we will check our blood again in 3 month and see if our supplements worked.
23 July 2025
Reply from cerascreen
Hi Nadja,
Thank you so much for your great feedback!
We're happy to hear that you found the instructions easy and the results fast. It's wonderful to know everything went perfectly for you.
We look forward to supporting you again in 3 months! Fingers crossed that your supplements show great results! If you have any questions in the meantime, we're always here to help.
Best regards,
Your cerascreen team
Verified
Very smooth shopping and fast delivery
Very smooth shopping and fast delivery. I use them since years and love the reliable service.
23 July 2025
Reply from cerascreen
Hi Marcus,
Thank you so much for your kind words and your continued trust over the years! 🌟
We’re thrilled to hear that you’re happy with the smooth shopping experience and fast delivery. Your loyalty means a lot to us, and we look forward to continuing to provide you with reliable service.
Warm regards,
Your cerascreen Team
Verified
The results were very thin and not of…
The results were very thin and not of added value. Disappointed. The process was very good, but I could not take 1 interesting key take-away. Wasted money and I will tell this to my friends.
18 July 2025
Reply from cerascreen
Hi Jan,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the results didn’t meet your expectations.
While we're glad you found the process itself smooth, it’s disappointing to know that the insights didn’t provide the value you were hoping for. Our goal is always to deliver meaningful and actionable information, and it's clear we fell short in your case.
We’d really appreciate the opportunity to learn more about your experience and see how we might make things right. If you're open to it, please reach out to our support team and we’ll be happy to review your case in more detail.
Thank you again for your honest feedback – it helps us improve.
Best regards,
Your cerascreen Customer Support
Verified
My test couldn't be evaluated
My test couldn't be evaluated. I have to order a new test free of charge and enter everything again. This is very annoying and shouldn't be allowed to happen.
25 July 2025
Reply from cerascreen
Thank you for your feedback!
We’re truly sorry to hear about your experience and understand how frustrating it can be to have to repeat a test. Please know that we only reject samples when they do not meet the necessary quality criteria. This is an essential step to ensure that we can provide our customers with accurate, reliable, and meaningful results.
Thank you for your understanding and for giving us the opportunity to ensure you receive a valid and precise result.
With kind regards
Your cerascreen team
Verified
Very easy to handle/ manage
Very easy to handle/ manage, but the price level is very high, I think.
25 July 2025
Reply from cerascreen
Thank you for your feedback – we’re glad to hear you found our product easy to handle and manage.
We understand that pricing is an important consideration, and we strive to ensure that the quality, accuracy, and service we provide reflect the value of your investment. Your input is very important to us and will be shared with our team as we continually review our pricing and offerings.
Thank you for taking the time to share your thoughts with us.
With kind regards
Your cerascreen
Verified
Reply from cerascreen
Thank you for taking the time to share your feedback.
We’re glad to hear that you found our user portal helpful. We always aim to communicate the expected analysis times for each of our tests transparently on the respective product pages. I was able to check your data and couldn’t see that these timelines were exceeded.
We truly appreciate your comments and take your feedback seriously, as it helps us continue improving our services.
With kind regards,
Your cerascreen team
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