Chase Reviews 14,580

Found Chase to be great since opening my account ,used customer service a couple of times and they were very good . Great exchange rate when travelling.Don’t like how the cash back is now limited too... See more

Savings rate of interest is great (for the first year). Customer service is quick & efficient. App is easy to use once one is familiar with it. On the downside they don't (yet) handle all types of tra... See more

Having a simple but a very effective app means it is easy to use. We did have a problem using the card abroad once, but in general it works extremely well. The down side of Chase account for me is tha... See more

I understand the bell curve approach but sadly the account got the Cory Doctorow treatment pretty quick. Was good but now not really worth it, imo. Then again, sole current account is barely where it... See more

dislike they offer better interest rate for new customers. clearly, they think their existing clients are not worth keeping. do not value loyalty. reply in response to my complaint, stating they caref... See more

Used to be a great account, now cash back cut, savings rates cut, payments out of the account however big or small go pending for ages which is not great when a child just needs money for a bus fare.... See more

Have only had good experiences since opening my account. And, yes, good rates are offered on savings and then changed but at least the rates are better than other providers and offered for longer. I h... See more

I've read through a fair amount of the low rated scores, why blame chase for something that's not their fault or beyond someone's bad decision. However, my experience is nothing but positive, I neve... See more

I love Chase and have recommended to basically everyone I know. It’s an incredible card/product to use abroad as it doesn’t charge fees for cash withdrawal or use, which other travel-marketed ban... See more

Interest rates are no longer competitive from Chase. Both December 25 and January 26 statements failed to deliver on time due to system issues. In fact the January 26 statement is still unknown when b... See more

Moved from Santander after over 35 years. Realise I was crazy to be “a loyal customer” with a dreadful experience year on year. Chase blew them out the park with super efficient online chat, a human t... See more

I was an early entrant and have used Chase almost every day in the last five years. The customer service is exemplary, cash back, flexible and ease of use are all amazing. I would have made Chase my... See more

The standard feedback from Chase is below. Typical corporate, lawyer safe junk. Thank you for your feedback about our promotional interest rate! We’re always looking for ways to reward our custo... See more

Great bank to use especially abroad.. Good rates.. No hassles when abroad.. No ridiculous security, over the top, checks. When needed customer services, it's a human that responds quite quickly and... See more

I have been with Chase Bank now for around 4+ Years now and I find them great. Great for when travelling aboard no charges whatsoever nothing like these high street bank charges for ATM cash withdraw... See more

Even though some people might find it annoying that Chase holds bigger transfers I actually feel very safe that they momentarily block them and want to verify it's not fraud. Also through the chat t... See more

Competitive cash back and savings rates have all expired. I use another provider for these now. Best thing about debit card is spending abroad and about the only thing I use it for now. I've found cus... See more

Great app with great features such as round up savings ! Totally let down by poor cash back rates and poor interest savings rates - rates reduced at higher levels than bank base rate reductions and to... See more

CHASE banking scam - with an 850 credit score, Chase Bank decided to cut my credit limit in half the day after I paid off my home loan - which lowers my credit score, which allows them to raise the in... See more

Two scam payments were made on my Chase credit card and I contacted Chase within one minute to block them. I was repeatedly told the transactions were “flagged” and under specialist monitoring while t... See more

I thought chase was the best ever when I first opened an account but its rapidly gone down hill. Cashback is virtually useless with the restrictions on it, interest rate on savings is much lower than... See more

I really enjoyed using Chase initially. I like the app alot and the promo savings were good. However when I came across an issue with a fraudulent online merchant attempting to repeatedly to take unau... See more

New update FOS are finally involved they have been on the case since Friday and like a miracle my whole savings was quietly dropped into my account . As normal no communication , no apology a... See more

Tried opening account via chase app. Filled all the details, took selfie, scanned ID but the software did not read the second part of the last name properly which ended up in technical failure for acc... See more

Several negative things about this bank. Continuously stopping payments, forcing you to call them for their security checks is ok once, but when it is every time for the same company, even in th... See more

Terrible customer service avoid at all costs. After using them for years they are nothing but false promises and mixed messages. Each staff member says something different with no actual understanding... See more

Unethical banking at its finest. Spam me with email surveys. Cannot actually do anything meaningful to help customers. Controlled by the FCA. Enemy to free money markets. They do not seem to care... See more

What a shame to see excellent rewards & interest finish. Had all savings pension’s & rental income paid in but with 3% interest i will be moving elsewhere for 4.6% Not interested in supermarket spen... See more

Blocked a brand new credit card, despite banking with them for my current account. I tried to place a transaction for accommodation for last minute travel. Now they are making me wait 72 hours until... See more

Was initially really good, but savings rates reduced and then they gave new customers a better rate than existing. Moved my savings and only use card sparingly. Disappointing. Judging from the replie... See more

Chase lures you in with benefits and a competitive rate of interest on your savings account, this falls away after 12 months and leaves you with less than other banks. The initial incentive is worth j... See more

Chase Business review (1 star) ⭐☆☆☆☆ After 24 years in business, I’ve learned the hard way that Chase’s policies and “support” don’t prioritize the customer when something goes sideways. Too muc... See more

Having seen a review left by Tim Dickins four days ago, I couldn’t agree with him more. What started off as head and shoulders above its competition has, over a couple of years, seen a rapid decline... See more

Contact with customer service to have Chase take back money for a disputed transaction which was reversed by the retailer. The moment I was aware of this i called the bank to requested they take thei... See more

I tried to order a computer on Amazon for 2k. Chase Bank would not approve the sale even though there was more than enough money in the account they flagged it as fraud. After 4 hours on the phone wit... See more

I met all of the criteria of their recent £100 Amazon voucher switch offer, but they refuse to pay. They keep stating that I need to have received an email from them to be eligible, but their websi... See more

Awful. Customer service agents that don't read your responses and provide copy and paste answers. Usually dumping terms and conditions or it's on our website replies to you. Repeated refusals to open... See more

Was good with cash back on all purchases home and abroad. Now just grocery and fuel purchases in UK. Tried to purchase an ISA from Trading 212 using money held in Chase account. Absolute nightmare get... See more

UNACCEPTABLE: CHASE IS ACTING LIKE A SCAM OPERATION This is robbery, plain and simple. Chase froze my account without a single warning and has completely ghosted me. I am locked out of my own hard-... See more

Chase were great to start with, with market leading interest rates - now just (at best) average. Virtually all payments using card or Google Wallet now require further input from myself. Can't be... See more

The worst Bank that I've ever had an account with. I've had numerous small payments declined despite having a healthy balance, and each time I create a new payee it takes 40 minutes being interrogated... See more

They stopped me accessing my account on Friday evening and as of Sunday morning its still closed. No explanation given, no contact. If I message customer support I get cut and paste waste of time re... See more

Fabulous bank in every single way, except for one - they do not have joint current accounts. I want to bring all my banking to them but simply cannot uyntil they allow a joint account - ABSOLUTELY CRA... See more

the worst bank you could possibly think of. They took my account for a review on Monday, Im travelling and can’t access my money. There is no one who I can contact, calling customer support is... See more

Really nice app. However saving's rates are too low to use and cashback terms mean i am down to a few pence or nothing every month. Petrol never seems to count as travel, nor do most Uber rides.... See more

Started off great with good cashback deals. These are now being slowly withdrawn. Good app with a few bells and whistles but no better than other internet banks. It does feel secure. The interest... See more