This company is definitely a scam! The sweater I received was definitely not the item pictured on the website. When I emailed them and sent pictures they assured me it was the same sweater. Plus the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
DONT BUY FROM THEM, false advertising dress is nothing like they advertised. $250.00 for something that is made terrible material is gross, it smells horrible and it looks like a kids play or Hallowe... See more
Company replied
Interesting how you can’t write a review without hitting a star. One star is too kind. In trying to create a return they instead offer a discount on an item. After sending the sku and the reason for... See more
Company replied
Terrible Experience – Do Not Buy I ordered three dresses with express shipping. They arrived a week late and all were far too large. When I exercised my legal right to return them within 14 days, the... See more
Company replied
Verified
My interactions with Tiki were exemplary and highly professional . Tiki carefully and thoroughly explained when I would receive my order and she was right on the money! In addition, she explained the... See more
Company replied
Don't buy anything here! They are scammers! I received a defective dress. I couldn't wear it because the fabric didn't contain elastane, although the description on the website indicated elastane in t... See more
Company replied
Do NOT buy from this aite! They advertise a knee length then ahip a mid thigh length dress. I contacted the company within the 14 day refund. They’re giving me the runaround even suggesting I could gi... See more
Scam the dresses not worth £5 horrible material and finish, I ordered a dress which looked amazing on the pic, received it after 3 weeks with a horrible finish, contacted them for return they offere... See more
Company replied
This website is a scam. Do not purchase from them. I ordered a champagne color dress, and received a bubble gum pink color dress instead. I contacted them asking a full refund, they first responded... See more
Company replied
I jumped through all the hoops this company requires to return merchandise. After many emails, I sent the gown back on April 23rd and haven't heard a work from the Chiclody return team. I have bee... See more
Company replied
Terrible experience do not buy clothes from here!! Poor quality fit and material and when I try to return the dress I am in a cycle of emails where they constantly ask the same questions and evidence... See more
Company replied
They are scammers. They take an image of a real designer dress and remake their own version. Granted, its better quality than some others, but unfortunately its just completely wrong in the sizing an... See more
Company replied
This product is garbage. They have mastered the art of misrepresentation. And if you try to return the misshapen, ill-fitting, cheap-looking dresses that fit nothing like the measurements on the websi... See more
Company replied
Ordered 4 dresses for me and my daughters. They took 3+ weeks to arrive , too late for the ceremony. Trying to return is an absolute nightmare - ABSOLUTE SCAM. Offering me $50 back plus a 10% coupon... See more
Company replied
This company is IMPOSSIBLE AND UNETHICAL! The day I received my dresses, I knew they were not for me so followed their return instructions precisely. They take days to reply and continue offering cou... See more
Company replied
Placed an order for several dresses which didnt arrive in time. Their return policy seems to be , there are no returns. Offered me $20 back on a $600 dollar order plus a 10% coupon. Finally got them t... See more
Company replied
I bought a $230 tailored suit with express shipping, planning to give it to my mother for her birthday. Unfortunately, I received a cheap suit that looked nothing like the one described or pictured on... See more
Company replied
Cheap nasty products that don't match the photos, colours or descriptions. Return shipping is super expensive and even when you do return the item , they pretend you haven't returned it. I have been c... See more
Company replied
My Chiclody item I ordered was not even close to what product was advertised. I immediately sent pictures to them and asked for a refund. On a $200 item they sent me a response saying they would give... See more
Company replied
I ordered the Evening Formal Elegant Dress Long Sleeve Black White Maxi Dress. The dress arrived but was poorly constructed and did not fit. I have requested a return authorization twice and haven't r... See more
Company replied
Please do not buy from this scamming company, they will not refund and intentionally make it difficult to return your goods, they are based in china, yet make you return the item to USA, beware or you... See more
Company replied
I ordered a dress for $200 and tried it on the same day it was delivered. Unfortunately, the dress did not fit properly, so I immediately began the return process that same day. Since then, the co... See more
Company replied
I ordered two beautiful dresses. Received the dresses; they were wrinkled and had cheap material for the price. I emailed for a refund and had to wait two weeks to receive the address to send it back.... See more
Company replied
If I could give this company zero stars I would. I was just told by Chiclody that they do not do returns on any swimwear, shoes, and accessories. This is completely unlawful according to trading sta... See more
Company replied
This was by far the worst shopping experience I’ve ever had. • The material quality is shockingly poor — far below what was shown in the pictures on the website. • The products received look... See more
Company replied
Terrible experience. I’m now stuck with a dress that looks nothing like the images on the website. I have emailed to query a return and have been advised I will pay postage plus a restocking fee plus... See more
Company replied
⚠️ Warning: Do Not Buy from Chiclody! ⚠️ I want to share my terrible experience with Chiclody so no one else falls for their scam. I ordered two dresses, each costing £120, after seeing beaut... See more
Company replied
A bunch of scammers! I placed an order and then checked the reviews — I wish I had done it earlier. I saw all the awful ratings and realised I was the next victim. I immediately contacted their custom... See more
Company replied
The company is scamming people. I ordered a dress that cost me $200. The dress I got was completely wrong and worthless. After much discussion they decided to allow me to return it but then didn’t s... See more
Company replied
Please read all the one star review as the rest of the reviews are bots. The customer services is a nightmare over 20 emails back and forth. Multiple pictures sent and I still do not have confirmation... See more
Company replied
Do not buy from this company. I am out of $300. Ordered one dress too small still waiting for my refund. Ordered a second dress bigger size. Didn't fit requested a return label. They responded offer... See more
Company replied
This company is so unprofessional, I bought a dress the quality was super poor I wanted to returned but they won't give me the opportunity to do so . I wrote them line 10 emails , send videos of the d... See more
Company replied
DO NOT TRUST CHICLODY. I returned a dress that did not fit. Chiclody confirmed receipt of dress return in March. I paid by Credit Card & I have not received my refund & it's now June. What makes this... See more
Company replied
I JUST RECEIVED THE DRESS I ORDERED A FEW WEEKS AGO AND TO SAY I AM DISSAPOINTED IS AN UNDERSTATEMENT. THE DRESS CAME STUFFED IN A PLASTIC BAG, WITHOUT A TAG, LOOKS USED, CHEAP, THREADS ALL OVER THE... See more
Company replied
A scam company! I ordered 2 of the same dress accidentally and immediately tried to cancel one. But of course they sent both. The dresses where no where near the advertised one. Cheap polyester wi... See more
Company replied
After weeks of waiting and returning the dress I still have not heard anything from the company. The dress was WAY too small and miss labeled for size. Terrible customer service. If I hear back fr... See more
Company replied
It's a scam!!!!! I bought a beautiful dark red dress and a cherry red dress that was poorly sewn arrived. I contacted the customer service email for a return label and refund request. I even sent pict... See more
Company replied
The dress was beautiful however it was too small so I had to return it. It’s been a month. They still haven’t refunded me my money. I’m having problems in the beginning when I first asked them for a r... See more
Company replied
While they show lovely evening dresses BUYER BEWARE. They are poorly constructed, very heavy fabrics, Stitches that were already loose and zippers that overlapped fabric. When I tried to retur... See more
Company replied
1.8
Poor
171 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
My interactions with Tiki were OUTSTANDING !
My interactions with Tiki were exemplary and highly professional
. Tiki carefully and thoroughly explained when I would receive my order and she was right on the money! In addition, she explained the return process (the color didn't match) and reminded me of the tracking number which was necessary. Tiki is kind and an extreme pleasure!
6 February 2026
Reply from Chiclody
Dear Caroline Harrington,
Thank you so much for your wonderful review and your recognition of Tiki’s professional and thoughtful service! We’re thrilled to hear that she explained your order’s estimated delivery time accurately and walked you through the return process for color discrepancies in detail, along with a helpful reminder about the tracking number. It’s our pleasure to have a team of kind and dedicated staff like Tiki who go the extra mile to ensure a smooth shopping experience, and we look forward to providing you with the same great service for all your future purchases with us!
Best Regards,
Chiclody Customer Care Team
In fact
In fact, customer service is quick to answer! They kindly addressed all of my inquiries and assisted me in tracking my order.
24 December 2025
Unprompted review
Reply from Chiclody
Dear Harold Dwyer,
Thank you so much for your kind review! We’re thrilled to hear that our customer service team provided you with prompt responses, patiently answered all your questions and assisted you with order tracking. It’s our constant goal to deliver thoughtful and efficient service for every customer, and we look forward to serving you again soon!
Best Regards,
Chiclody Customer Care Team
Please see my original review
Please see my original review. Unfortunately, as suspected, this company has continued to be both irresponsible and unresponsive.
WARNING: PLEASE READ BEFORE YOU ORDER!
To Whom It May Concern,
This letter serves as a formal demand for a full refund to my PayPal account within seven (7) calendar days of receipt of this correspondence.
I have provided all the requested documentation and have fully complied with every requirement on my part. Despite this, the matter remains unresolved as we approach nearly one year of ongoing correspondence. This prolonged delay has resulted in significant financial and emotional strain.
Given the length of time, my full compliance, and the absence of resolution, I am requesting immediate reimbursement. If the full refund is not issued to my PayPal account within the stated seven-day period, I will proceed with filing a civil complaint without further notice.
I would prefer to resolve this matter amicably and without escalation, but I am prepared to pursue all remedies available to me should this request continue to be ignored or delayed.
Please confirm in writing that the refund is being processed.
Sincerely,
Stacy Church
2 February 2025
Unprompted review
Reply from Chiclody
Dear Stacy Church Team,
We sincerely apologize for the inconvenience and distress this long-standing issue has caused you. We would like to confirm that we have not received any of your relevant emails or information regarding this matter. To ensure we can address your refund request promptly and accurately, please send all the required details and documents to our official support email address: **[email protected]**. We will review your information immediately and take the necessary steps to resolve this issue for you.
Best Regards,
Chiclody Customer Care
I've purchased dresses for a number of…
I've purchased dresses for a number of events, and each time the procedure proceeded without a hitch and the ensembles fulfilled my expectations.
3 October 2025
Unprompted review
Reply from Chiclody
Dear Sefana Hanam,
Thank you so much for taking the time to share your wonderful shopping experience with us! We’re absolutely thrilled to hear that your dress orders for multiple events went smoothly without a hitch and that each ensemble perfectly met your expectations—it’s always our goal to deliver reliable service and satisfying products to every customer. We truly appreciate your continued support and can’t wait to serve you again for your future event needs!
Kind regards,
Chiclody Customer Care Team
Verified
The costumer service team was very nice…
The costumer service team was very nice and kind and efficient.
The quality of the dress was excellent
5 December 2025
Reply from Chiclody
Hi Paola,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Best Regards,
Chiclody Customer Service Center Team
The customer service chat was so…helpful!
The customer service chat was so helpful. I appreciated the three options for returns!
4 December 2025
Unprompted review
Reply from Chiclody
Hi Sarina Flathers,
Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. We hope that in future we can have many more experiences like this.
Please enjoy the rest of your day.
Best Regards,
Chiclody Customer Service Center Team
⭐️ 0/5
⭐️ 0/5 — Very Disappointed. I Would Never Buy From Chiclody Again
I recently ordered about $350 worth of items from Chic Lodi, and my experience was extremely disappointing. What I received looked nothing like the pictures online. The material felt very cheap, the stitching was uneven and even different colors in some places, and everything arrived extremely wrinkled.
The items came squeezed into a tiny plastic bag—I didn’t even realize it was my order at first. For the price I paid, the quality was shockingly low.
Returning the items was another unpleasant experience. I sent everything back the same day, yet I still lost around $100 because of return shipping costs, restocking fees, and other charges they deducted. I did not feel that the company handled the return fairly.
Overall, based on my personal experience, I would rate this company zero stars if I could. The quality, packaging, delays, and return process were all extremely disappointing. I will not be purchasing from them again.
15 November 2025
Unprompted review
Reply from Chiclody
Dear Ani Jackmakjian,
First of all, I apologize for the unpleasant shopping experience. Regarding the quality of our clothing, we place great importance on quality, and we strive for the best possible fit in every step of production. However, it's impossible for every garment to be perfect for everyone. Regarding the wrinkled appearance, this is due to deformation caused by international shipping. We suggest ironing the garment before trying it on; the effect will be much better. Secondly, regarding the packaging, to reduce shipping costs for our customers, we use a more economical and practical approach. Furthermore, using boxes for packaging can also lead to deformation during international transport. Finally, regarding refunds, we do not charge a return fee for returning one item unless you return multiple items. However, we sincerely apologize for the unpleasant shopping experience. Thank you for your suggestions; we will report them to the relevant departments for improvement and strive to provide a better shopping experience for more customers.
Best Regards,
Chiclody Customer Service Center Team
Total Fraud. SCAM.
The company is a total Fraud. We have been cheated out of $600+ dollars, after 90 days and 30+ communications to get a refund for the three dresses returned within seven days. We have now disputed the charges with PayPal, Visa, and the Federal Trade Commission.
We are working with the FBI (IC3) team. Your China deliveries and Texas Scam counterpart are soon to be all done. Mark my words.
Update after Chiclody response below:
We have sent you the return details you have asked for ~ a dozen times. Pics of the AWB, Pics of the Box with the dresses in it, PICs of the UPS girl scanning the box. YOU ARE A Fraud.
DO NOT EVEN THINK ABOUT BUYING FROM THIS COMPANY. 100% TOTAL FRAUD.
9 November 2025
Unprompted review
Reply from Chiclody
Dear Phil Durand,
We are sorry to see that this experience did not meet your expectations.
Firstly, regarding the refund issue you mentioned. As long as it complies with our refund policy, we will process the refund within a few working days after receiving the goods. This situation will not occur. Unless you fail to provide the return information, and if within the 90-day return period the deadline has not passed, as long as you provide the refund information, we will handle the relevant refund procedures for you. Secondly, I haven't been able to retrieve your order information. Please send me your order number so that I can query and verify the situation.
Kind regards,
Chiclody Customer Care Team
I just didnt like it!
I ordered a dress that I was sure would be perfect for me. It came on time. I put it on and I didnt like it at all. The quality was great but it just wasnt for me. I contacted them and they asked if there was anything wrong ( material, bad sewing etc). After that they gave me instructions on how to send it back, keeping me updated throughout. They refunded everything except the postage.....I couldnt have asked for more. They were professional about the whole thing. I would order from them again without hesitation.
14 November 2025
Unprompted review
Reply from Chiclody
Hello kerry,
Thank you for your review! Chiclody will keep make improvement with our products and service. Hope you enjoy the shopping.
Best Regards,
Chiclody Customer Care Team
Scammers
This company is definitely a scam! The sweater I received was definitely not the item pictured on the website. When I emailed them and sent pictures they assured me it was the same sweater. Plus the item took several weeks too arrive and email response time is terrible. I recommend not purchasing from this boutique.
20 October 2025
Unprompted review
Reply from Chiclody
Dear Angi Ernesti,
We are sorry to see that this experience did not meet your expectations.
Firstly, regarding your concern that the clothes do not match the actual items. We attach great importance to the quality of the clothes and we are confident in our products. We produce them according to the most suitable methods. However, due to individual differences, we cannot guarantee that everyone will like them. If you don't like them, we do support returns and refunds. Secondly, regarding the issue of order time, our order time includes both the production time and the transportation time. On the shopping website, there are relevant instructions when adding items to the cart. Finally, regarding your concern about the long response time from the customer service, it might be due to the peak season, resulting in a longer response time. On behalf of our company, I would like to apologize for all the troubles you have encountered with this order. Currently, we are making significant efforts to improve the work of customer service, quality control, and the logistics department.
We would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Kind regards,
Chiclody Customer Care Team
Bogus company i would never do business…
Bogus company i would never do business with them ever again, dishonest, item didnt come ontime , i asked them not to ship,becuase they shipped late and i wouldnt get item ontime, they shipped anyway, and item was garbage fabric , horrible experience i shipped item back they charged restocking fee, very not trustable company,
31 October 2025
Unprompted review
Reply from Chiclody
Dear Rifky Goldstein,
we are sorry to see that this experience did not meet your expectations.
I'm very sorry for the bad shopping experience you've had. First of all, regarding the clothes, there's no problem. We attach great importance to the quality of the clothes. We select the most suitable production methods when making the clothes and the clothes will go through strict quality control processes. If you think there's a problem with the fabric, you can contact us and provide us with the corresponding pictures. After we verify the problem, we will propose a solution.
Secondly, regarding the delivery issue, on our website, there is detailed information about the delivery time under the option of adding to the cart. Our order time includes both production time and transportation time. Many customers ignore the production time. You can check it yourself. If we really exceed the time limit, we are willing to take responsibility and provide a solution. If the customer cancels and there is uncertainty, we will give a reply and suspend the order. But if there is no reply from the customer for a long time, we will still send the order on schedule.
Finally, regarding the collection of return fee, it is clearly stated in our return policy. The policy specifies that we will charge this fee only when the returned items exceed two pieces. We will not violate our return policy and will strictly abide by it.and we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Kindest Regards,
Chiclody Customer Care Team
I’m really disappointed with this…
I’m really disappointed with this website. It’s very hard to contact them, and their customer service takes a long time to reply. I didn’t like the dresses — the sizes are not good, and the quality of the pieces is bad. I wanted to return the dresses, but they don’t offer a pickup service; I have to ship them myself and pay for the shipping costs, unlike other websites. This is my first time ordering from them and definitely the last. A very bad website.
1 November 2025
Unprompted review
Reply from Chiclody
Hi Entsar Ahmed,
First of all, I'm very sorry for the bad shopping experience we brought you. As we are in the clothing business, we cannot ensure that every size fits everyone perfectly. Regarding the quality, we have adopted the most suitable production methods. If you feel it's
not suitable, we also support return and exchange services. Regarding the issue of return fees, our return policy has detailed explanations. We will actively listen to your suggestions and strive to improve our policies regarding the problems you mentioned.
As for the slow response from our customer service, because we couldn't find your order number after verifying your username, we are not clear about what exactly happened. We hope to conduct a detailed investigation into your situation and provide better assistance. We have sent you a message and sincerely hope you can reply to us and provide your order information. Looking forward to your reply.
Chiclody Customer Care Team
Never again
I purchased a dress on the website. When I finally received, after paying for countless delivery/customer expenses, it was a total disappointment.
The product is completely different than the pictures on the website. Very bulky, wrong size, cheap ugly material.
But the worse part is the customer service. I have been dealing with them since 2 weeks now trying to return the item and they really make it impossible. The provide a US return address with a Chinese telephone number. The delivery company cannot proceed with the delivery cause OBVIOUSLY they need a local (US) number to contact the consignee during delivery. They are refusing to provide a telephone number. And because of this, my package is stuck in the warehouse since days and every day cost me money. I have been trying to ask for this telephone number multiple times and every single time either they ignore or they answer something totally not related to my query blaming me cause they cannot track the package.
Not to forget that when you place an order, during check out they even dare to ask for TIPS!!!
Horrible experience.
27 October 2025
Unprompted review
Reply from Chiclody
Dear Giada Quintavalle,
We are very sorry that you are not satisfied. Most of the dresses on Chiclody are designed and photographed by ourselves. What you see is what you get. We are confident in the similarity of our dresses. The size of each dress undergoes two rigorous checks and is photographed for record-keeping. We have checked the dress you received and are certain that we sent you the correct size.
We value the quality of our clothing very much, but we regret that our garment did not meet our striving quality standards. We have forwarded your feedback on the product to the relevant department and will continue to adhere to consistent production standards to ensure product quality and consistency with the pictures.
We note that you have agreed to hold your order, and we can offer you a partial refund as compensation, which you have agreed to, and we have already issued the refund.
We wish you all the best!
Sincerely,
Chiclody Customer Service Team
This is my worst online purchase… Deceitful company
This is my worst online purchase experience. I never seen an unprofessional treatment and disrespect of customers as with this company.
1. The quality of the product.
Horrible fabric, absolutely different than the pictures, it's deceiving pictures.
2. Very overpriced.
3. Very bad customer service.
I will try to summarize the story, few weeks ago I bought the dress based on their website photo and then I received totally different dress even the color shade isn't the same. Completely unpleasant. It cost me 200 Euros including shipping.
When I received the dress and wanted to to get refund they said you either send it to the US ( cost at least 100 euros) or we can give 35 usd refund to your order. Taking advantage of the situation. At the end with their terrible communication I accepted the 35 euros refund and lost the rest of my money.
I know I contribute to this by choosing unreliable company but I don't want anyone to same the mistake.
10 October 2025
Unprompted review
Reply from Chiclody
Dear Mai & Bas,
We apologize for your dissatisfaction. We design and photograph most of the dresses on Chiclody ourselves. We are confident in the likeness of our dresses. We take the quality of our clothing very seriously, but we are deeply sorry that this dress did not meet the quality standards we strive for. We have forwarded your feedback to the relevant department and will continue to adhere to unified standards to ensure product quality and consistency with the images.
Because our company is international, we currently only have one return address in the United States. We understand that you have already agreed with our customer service to keep your order and receive a partial refund, and we have already issued the refund.
Thank you for your understanding. We recommend that you provide your order number for verification.
Have a wonderful day!
Sincerely,
Chiclody Customer Service Team
Cheap nasty products that don't match…
Cheap nasty products that don't match the photos, colours or descriptions. Return shipping is super expensive and even when you do return the item , they pretend you haven't returned it. I have been chasing this company for many months trying to get my money back after its return. They kept r pretending they couldn't see the photos etc or shopping receipt. Eventually came back saying they will refund me but PayPal was stopping the refund. Asked for a direct refund and then they offered a voucher , even though they had stated they would refund me if I returned the item. Stay away. Scam scam scam.
25 October 2025
Unprompted review
Reply from Chiclody
Dear Mariaa，
We hope you are well. We take the quality of our clothing very seriously, but we are deeply sorry that it did not meet the quality standards we strive for. We have passed your feedback on to the relevant department and will continue to adhere to standardized standards to ensure product quality and that it matches the images.
If your package has been returned to our warehouse, we will issue a refund.
We recommend providing your order number so we can verify it as quickly as possible. PayPal may have stopped the refund because you opened a dispute. Once a chargeback or dispute is filed, the funds are frozen, and we cannot issue a refund.
Kind Regards,
Chiclody Customer Service Team
Unsuccessful return
After weeks of waiting and returning the dress I still have not heard anything from the company. The dress was WAY too small and miss labeled for size. Terrible customer service. If I hear back from them and the issue is resolved I will re write this review. I am very very disappointed and out over 200 dollars.
22 October 2025
Unprompted review
Reply from Chiclody
Dear Nilla Rittenhouse，
We hope you're well. Due to the unique styles and designs we offer, sizing may vary slightly between products. This is because some styles may be designed to be looser or tighter, which may affect the overall fit of the garment. We have sent your feedback to the relevant department.
We recommend that you provide your order number so we can verify your request as quickly as possible.
Kind Regards,
Chiclody Customer Service Team
Horrible
Horrible. Dress wasn’t even the right color as pictured and didn’t even come close to fitting!! Overpriced for cheaply made clothing that is a scam!!
17 October 2025
Unprompted review
Reply from Chiclody
Dear Lindsey:
Thank you for taking the time to leave a review! We're sorry to hear you were disappointed with the quality of the dress you ordered.
We don't want you to feel obligated to keep an unsatisfactory product, so a member of our team has contacted you via email to assist you. You can also contact us directly with your concerns at [email protected]. We're working hard to find a solution!
Thank you for bringing this issue to our attention so we can do our best to prevent it from happening again. We sincerely hope to improve your experience and, ultimately, your overall impression of Chiclody . If you have any further assistance, please feel free to contact us.
Due to the diverse styles and designs we offer, sizing may vary slightly between products. This is because some styles may be designed to be looser or tighter, which may affect the overall fit of the garment. We have sent your feedback to the relevant department.
Thank you again for taking the time to speak with us today! We recommend that you provide your order number so we can verify this information.
Have a great day!
Chiclody Customer Service Team
Tiki was wonderful and she found a…
Tiki was wonderful and she found a solution right away
17 October 2025
Unprompted review
Reply from Chiclody
Hi Michaela,
Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. We hope that in future we can have many more experiences like this.
Please enjoy the rest of your day.
Best Regards,
Chiclody Customer Service Team
DONT BUY CHICLODY
DO NOT BUY ANY DRESSES FROM HERE.
This is by far the worst dress I’ve ever purchased in my life. The material is absolutely not worth the price — it feels like a $10 dress from SHEIN. They’re scamming people, I’m telling you.
I bought this dress for a charity event and even paid extra for express shipping — what a total waste of money.
The photos online look so elegant and beautiful, but the dress I received was completely different! Horrible quality — the seams at the top and bottom were coming apart like some cheap knock-off. How on earth is this supposed to be a dress that costs over $200?
If the CEO has any conscience, they wouldn’t run a business like this.
Save your money — if you’re going to spend over $200, just go to a nearby department store. Lesson learned the hard way. Oh my god I am so mad. If I could give zero star, I would.
7 September 2025
Unprompted review
Reply from Chiclody
Dear CHLOE:
Thank you for taking the time to leave a review! We're deeply sorry to hear that you were disappointed with the quality of the dress you ordered.
We don't want you to feel obligated to keep an unsatisfactory product, so a member of our team has contacted you via email and hopes to assist you. You can also contact us directly with your concerns at [email protected]. We're working hard to find a solution!
Thank you for bringing this issue to our attention so we can do our best to prevent it from happening again. We sincerely hope to improve your experience and, ultimately, your overall impression of Chiclody. If you have any further assistance, please feel free to contact us.
We take the quality of our clothing very seriously, but we're deeply sorry that we didn't meet your expectations. We've passed on your feedback to the relevant department and will continue to adhere to uniform standards to ensure that the product quality matches the image.
Thank you again for taking the time to speak with us today! We recommend that you provide your order number so we can verify this situation.
Have a great day!
Chiclody Customer Service Team
Dress didn’t look
Dress didn’t look
Like the picture
They do not offer refunds
Worst company I have dealt with in all my years online shopping! Donot buy from here
20 September 2025
Unprompted review
Reply from Chiclody
Dear Latricia Original,
We sincerely apologize for the inconvenience or frustration you've experienced.
Thank you for reporting the issue with your refund processing time. We understand the importance of receiving your refund promptly and apologize for any inconvenience this delay may cause. While we strive to process refunds as quickly as possible, the time it takes for funds to arrive in your bank's account may vary depending on your bank's processing speed and any additional verification measures it may have taken.
Refunds for credit card payments can take up to 15 business days, while refunds for PayPal payments can take 1-3 business days. Please note that processing times vary depending on your bank and PayPal.
If you have already returned the product and the return package has been delivered to our returns warehouse, we will issue a refund. We note that you have filed a dispute and would like to inform you that disputes take between one and three months to process. During this time, your order balance is held, and we cannot issue a refund. Please understand.
Have a great day!
Chiclody Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.