Cigsspot Reviews 578

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the excellent service provided. Many customers have highlighted the quick delivery service, with some noting shipments arriving faster than expected. People also mention the responsiveness of the company's representatives, who are quick to address queries. However, opinions on order and product quality are mixed. While some reviewers are satisfied with their purchases, others report issues such as incorrect orders or products being stopped by customs. Response times also vary, with some customers experiencing delays in shipping. Despite these issues, many consumers express confidence that the company will work to resolve any problems.

Based on these reviews

Rated 4 out of 5 stars

I have ordered 3 times from this company, and the first 2 times although the cigarettes took a long time to arrive, and no tracking was provided they did arrive as promised. The fake names, product d... See more

Company replied

Rated 5 out of 5 stars

For those who were wondering before ordering whether this is one of the countless scam sites selling cigarettes online — it’s not. I’m on my third order in just a few days and everything is going smoo... See more

Rated 5 out of 5 stars

Excellent service received by Ciggspot. Prices are very good. Henry is always there if you need to communicate with him, if problems arise. Highly recommend.

Rated 5 out of 5 stars

I'm writing from my daughter's account (can't login from mine). Remy van Aalst I purchased here already third time. They sent my order in 1 month (it's easy to understand reasons). But delivery was... See more

Rated 5 out of 5 stars

Excellent service and top-quality smokes. If you have any questions, I highly recommend reaching out to them by email — they’re quick to respond and very helpful. Delivery was also faster than expec... See more

Rated 3 out of 5 stars

This is a scam site. Ordered and paid. Received email saying that tracking info would be sent and a week later am still awaiting tracking number and get no response when trying to contact them EDIT:... See more

Rated 5 out of 5 stars

I have been buying for sometime now, the prices are good, im not crazy about the packaging on the cigs .. this time theyn must have a new guy delivering because i never had to sign for my order. I wor... See more

Rated 5 out of 5 stars

2nd time purchasing. Great experience both times. Small issue with local postal service, but quickly resolved and not an issue caused by this great team.

Rated 1 out of 5 stars

Not even one star, twice my order was send it wrong, nit the original advertise, lied about “sweet surprise “ was nothing at all, and my first delivery arrived after 3 weeks and second delivery,i as... See more

Company replied

Rated 5 out of 5 stars

I found this website on Trustpilot while checking ratings for another. I hope they stay in business with the setup they have now. Best prices I could find (on a legit website); easy to pay, without ha... See more

Rated 3 out of 5 stars

I have been buying from cig spot for over 2 yrs,other than the funky pics on the cig boxes, they were top notch, I would have gave then 5 stars but there shipping sucks now. I dont drive So having to... See more

Company replied

Rated 3 out of 5 stars

All cigarettes was stopped by the border and we got the mail that which part habitat trafficking cigarettes products to us by email and we get the letter and our package sees. So you can't send cigare... See more

Company replied

Rated 5 out of 5 stars

Brilliant - had a few issues making payment, but once that was sorted, package arrived within 2 weeks. Would absolutely use this service again.

Rated 5 out of 5 stars

I'm glad that this is my third time ordering from Cigsspot. The orders arrive promptly, and the cigarettes are of high quality. I highly recommend ordering from Cigsspot.

Rated 5 out of 5 stars

Great value. Easy payment. Henry is very responsive to any queries. Order usually received within 1 week to the UK. Recommended

Rated 5 out of 5 stars

Took a week to ship because I ordered probably 20+ cartons but after shipping arrived in 3-4 Days to USA . I’m doing a second order really soon

Rated 1 out of 5 stars

I purchased Terea sticks from them. They shipped from Kazakistan. Both cases they got rejected from US Customs. They refunded on half of 290. I am out 145 dollars for their incompetence. Do not b... See more

Company replied

Rated 5 out of 5 stars

Always so kind, and I really appreciate how quickly respond to emails. I’m always very satisfied with CigsSpot.com service.

Rated 5 out of 5 stars

Was kept updated on delivery time. Parcel arrived in good order. Always get a prompt reply with queries.

Rated 5 out of 5 stars

The people who communicate with us are very responsive and I never have to wait for an answer. It's a pleasure doing business with them.

Rated 1 out of 5 stars

0 stars. Never answer emails and never sent my order. Placed order on the 1st week of August. Never again. I'M NOT FROM SOUTH AFRICA, I'M IN THE UK SO YOU ARE INCORRECT IN YOUR REPLY

Company replied

Rated 5 out of 5 stars

Awesome company. Honest, trust worthy, fast shipping and a multiple order customer. Will continue doing all my business here THANKS

Rated 5 out of 5 stars

I have used them a few times, great service. Everything as expected, would definitely use again and recommend.

Rated 5 out of 5 stars

From order to delivery, it has been a good experience so far. 3 orders and all of them have been correct and very quick.

Rated 5 out of 5 stars

Great customer service from Henry. The package arrived in ~2 weeks intact and not damaged. Will order again!

Rated 5 out of 5 stars

This is my first time ordering. I got the cigarettes in about 3 weeks to the US. Henry was very friendly and always responsive when checking in. Everything went well!

Rated 3 out of 5 stars

I ordered on 10/22 but still nothing.no updates. I’ll give it until the end of the year then be back for a real review. I know they said it’ll take long to deliver but this more than long enough.

Rated 1 out of 5 stars

IT took a long time to get my cigarettes and an letter came in today that the cigarettes are taken by the customs. I asked about this before I ordered and now they say there is no refund. So don’t... See more

Company replied

Rated 5 out of 5 stars

Terrific customer service and communication. A problem with initial delivery (package lost by US Customs) was resolved quickly with reshipment at the seller's cost. Five stars *****

Rated 5 out of 5 stars

A great experience I live in the USA and my cigarettes were delivered 10 days after order they came well packaged and good quality cigarettes I'm very happy with my purchase

Rated 1 out of 5 stars

I have ordered these nearly a month ago and everytime I ask what’s happening they reply we’re working on it. And spend £500 every month.

Company replied

Rated 5 out of 5 stars

My order made it to me in a timely fashion and that's what's important!

Rated 3 out of 5 stars

Unfortunately, the wrong type was sent; a return would be too complicated.

Rated 5 out of 5 stars

Excellent Customer Service! My products were rejected by Customs and , they immediately resent it , adding a free carton to my next order for the inconvenience.

Rated 5 out of 5 stars

Outstanding price, Outstanding products, delivery was good, thankyou for a smooth transaction from start to finish

Rated 5 out of 5 stars

Arrived in 10 days. I am very pleased! The cigarettes are great. I will order some more soon.

Rated 5 out of 5 stars

Excellent communication, delivery much faster than expected and will buy again. Thanks!

Company replied

Rated 5 out of 5 stars

Great customer service. Henry is very responsive to communication and offers immediate support. Thanks again 👍 - Wanda☺️


Company details

  1. Cigar Shop

Written by the company

Buy cigarettes online at http://Cigsspot.com . The brands we have are 100% original. 4.20$ average per pack. Free worldwide shipping.


Contact info

4.1

Great

TrustScore 4 out of 5

578 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A+++++

Great customer service, great quality of products.

1 December 2025
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thank you!

Rated 5 out of 5 stars

Very trusted seller

Buying from this seller was an excellent experience. Fast shipping. Products as described and honest and friendly communication.
Thanks again.
Erick

14 January 2026
Unprompted review
Cigsspot logo

Reply from Cigsspot

Will be waiting new orders, bring your friends)

Rated 5 out of 5 stars

Good quality26

Good quality, good choice, good value, and trustworthy.

20 January 2026
Unprompted review
Cigsspot logo

Reply from Cigsspot

Hope to see you again soon!

Rated 5 out of 5 stars

Excellent communication

Excellent communication, delivery much faster than expected and will buy again. Thanks!

20 January 2026
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thank You! doing the best we can

Rated 5 out of 5 stars

Always so kind

Always so kind, and I really appreciate how quickly respond to emails. I’m always very satisfied with CigsSpot.com service.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

I am very happy

I have used them a few times, great service. Everything as expected, would definitely use again and recommend.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Great value

Great value. Easy payment. Henry is very responsive to any queries. Order usually received within 1 week to the UK. Recommended

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional

I'm having a terrible experience. I've been trying to contact customer service for over four days, but no one is responding. I advise against using this website; they are extremely unprofessional. It's impossible to contact them or inquire about your order or your money. I'm going to contact PayPal now to get my money back.
Order #70094.
Still waiting you're email

15 December 2025
Unprompted review
Cigsspot logo

Reply from Cigsspot

What is your order number and what email you used to contact us?

Your made the order just 3 days ago! And we havent get any email from you regarding any questions! I am going to contact you via email now

We didnt get any reply on our email to you, but we did send you a refund like you requested! You didnt even gave us time to prepare the order !

Rated 3 out of 5 stars

Take forever to deliver

I ordered on 10/22 but still nothing.no updates. I’ll give it until the end of the year then be back for a real review. I know they said it’ll take long to deliver but this more than long enough.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

IT took a long time to get my…

IT took a long time to get my cigarettes and an letter came in today that the cigarettes are taken by the customs. I asked about this before I ordered and now they say there is no refund. So don’t order here because it’s a lost of nearly €200,-. They aren’t willing to help you. Lost of money 🙁 scam if you asked me.

I didn’t say it was scam, but this is not a normal way. I don’t have anything and don’t get my money back. That is easy money making and an easy way to say fu and we will keep your money.
I didn’t place the order, you did. I didn’t agree online because I never placed the order online, so didn’t agree to the terms.
Would like to have my money back. As I didn’t place the order online and agreed to the terms. And it wasn’t told per mail.

6 December 2025
Unprompted review
Cigsspot logo

Reply from Cigsspot

1. Scam is something that you pay and the person just take your money and dont do anything! We have shipped your cigarettes - our profit is only 15% of the total amount you paid!
2. That is correct - we havent issues with NL customs for a long time! But there is always a human factor that we cannot control. That is why we have "Shipping and `return policy" which you agreed to while making the order

Rated 2 out of 5 stars

smokes

smokes has not arived has been 4 weeks i am thanking it is a scam will wait 1 more week

9 November 2025
Unprompted review
Cigsspot logo

Reply from Cigsspot

If you need to know the status of your order or ask any questions - just send us an email!

Rated 3 out of 5 stars

singning for delivery

I have been buying from cig spot for over 2 yrs,other than the funky pics on the cig boxes, they were top notch, I would have gave then 5 stars but there shipping sucks now. I dont drive So having to go pick my cigs up at the post office is a big pain. since I work long days im not home to sign for these when they arrive, Other than that they are great.

22 November 2025
Unprompted review
Cigsspot logo

Reply from Cigsspot

If it were within our power or at least somehow dependent on us, I would be ready to personally deliver parcels to each customer. But unfortunately, in this matter, we have to rely on the local postal service!

Rated 4 out of 5 stars

I did not receive my order in full, but the customer service was good.

I have ordered 3 times from this company, and the first 2 times although the cigarettes took a long time to arrive, and no tracking was provided they did arrive as promised. The fake names, product descriptions on the packaging (computer parts!), and need to send money via WISE not my bank did start alarm bells ringing, however I did order from them again. The third time I ordered from them, a fifth of my order had been removed from one of the cartons before packaging. I contacted Henry, who swiftly got back to me with an acceptable resolution. I would use this company again as the customer service is good.

20 November 2025
Unprompted review
Cigsspot logo

Reply from Cigsspot

How i explained to the customer - we have shipped the whole order! I have send the screenshot from the post receipt showing the exact weight of the package which contained the whole order.

And i agreed to send the money back for the missing packs that were taken at the post of recipient!

So 2 times while she was happy and saved great amount of money - there were no reviews. And now - after 1 time which was not our fault and which we resolved she made a bad review!

Such is human gratitude in our time! We take all good things for granted!

Rated 5 out of 5 stars

Brilliant

Brilliant - had a few issues making payment, but once that was sorted, package arrived within 2 weeks. Would absolutely use this service again.

22 October 2025
Unprompted review

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