While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I bought diesel and the machine didn't Proceed. Ohh the personal said. Don't use this number 8 often doesn't work So Pay again... Just like that Ohh again the boss run to set the yellow... See more

Company replied

Rated 1 out of 5 stars

The service was very unpleasant. They threw money and receipts at us as if they were working there as a punishment. The coffee machines weren't cleaned. We bought two large coffees today, paid 80 DK... See more

Company replied

Rated 1 out of 5 stars

Keep sending me spam sms'es for "Cicle K EXTRA", because I could enter my mobile phone number and the text said "do you want to save XXX money?", but what they're really doing is try to convince you t... See more

Company replied

Rated 3 out of 5 stars

Ok, ya got us hooked on your Meth! (Polar pops). We joined the program and try to use it every couple days, but lately it’s been irritating! When my wife is “jonesin” for a hit, she’ll send me out... See more

Company replied

We perform checks on reviews

Company details

  1. Gas Station

Information provided by various external sources

Circle K Danmark er en af landets førende leverandører af brændstof til transport med over 100 års virke i detailhandelsbranchen. Internationalt har Circle K-koncernen et bredt netværk af stationer i bl.a. Skandinavien, Polen, de baltiske lande, Rusland og Nordamerika. Circle K's øvrige produkter og services omfatter olie, diesel og fuel til opvarmning og industri, marinebrændstoffer, flybrændstoffer, smøremidler og kemikalier.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

831 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought diesel and the machine didn't

I bought diesel and the machine didn't
Proceed.
Ohh the personal said.
Don't use this number 8 often doesn't work
So Pay again...
Just like that
Ohh again the boss run to set the yellow
Sign to showdown this pump
At least that.
Ok my money is gone and I need to use time in customer service
To get some day my money back.

2 February 2026
Unprompted review
Circlek logo

Reply from Circlek

Hi,
Thank you for your review.
If the pump did not proceed after you selected diesel, and the amount was reserved on your account, the reservation will be released automatically by your bank. This typically happens within a few business days, depending on the bank’s processing time.
The pump you used should obviously not have been in service if it was malfunctioning.
If the money doesn't arrive within a few days, please contact our customer service, who will try to resolve the matter as quickly and easily as possible.
Best regards, Louise.

Rated 1 out of 5 stars

Not the best company to work for.

Not the best company to work for.

12 January 2026
Unprompted review
Circlek logo

Reply from Circlek

Hi,
We are very sorry to hear about your experience. We hope that you have made relevant people aware of this. Next, I would also like to point out that this review was written for Circle K Denmark.
Kind regards,
Circle K

Rated 1 out of 5 stars

The service was very unpleasant

The service was very unpleasant. They threw money and receipts at us as if they were working there as a punishment. The coffee machines weren't cleaned. We bought two large coffees today, paid 80 DKK for them, and they were undrinkable. They were just swill, not coffee. When we went to the staff to report the imperfections, they completely ignored us. No refund, no apologies. We don't recommend them.
CK HVIDOVRE !

12 November 2025
Unprompted review
Circlek logo

Reply from Circlek

Hi Wioletta,
Thank you for your feedback. We are sorry to hear about your experience at Circle K Hvidovre – this is definitely not the level of service we aim to provide.
We have reviewed the situation with the store team, and their experience of the interaction differs from yours.
We apologize that the coffee did not meet your expectations. We understand that a refund was not given due to the lack of a receipt, but we recognize that we should have found a better solution. It seems there was a misunderstanding, which is unfortunate.
Please feel free to contact us via Messenger so we can resolve this for you.
Best regards
Louise, Circle K

Rated 1 out of 5 stars

I will never come back here.

Today 19.04.25 at the Grenaa gas station, the serving lady had a conflict with me and my husband about a hotdog sausage, we asked for unburned sausages with cheddar cheese, she said I can't do that because those are the rules, my husband replied. that I pay and you have to put the sausage just the way I ask, the woman said in a raised tone that she can't do that and threw a black sausage with anger into the bun?! I've lived in Denmark for 15 years, I've never seen anything like that. Why do I have to eat a burnt black sausage??? I will never visit K circle in Grenaa again, even though this gas station was our favorite when we lived in Grenaa, we currently live in Aarhus. And people behind our backs supported it, saying that yes, these are the rules, you have to buy a black sausage first🙆‍♀️🙆‍♀️🙆‍♀️This is nonsense, it's not my fault that those sausages burn prematurely. Gas station employees need to be taught one lesson: if the customer is always right, then they will always have a customer, especially since I was right. And she need to learn to control themselves. Of course, I left the hotdog on the counter, let it eat the black sausage itself. Shame.

19 April 2025
Unprompted review
Circlek logo

Reply from Circlek

Dear Audra,

Thank you for taking the time to share your experience – we’re truly sorry to hear about the experience you and your husband encountered at our Circle K station in Grenaa.

Of course, this is not the experience we want to deliver. We always try to meet our customers' wishes, including if they have a preference for a certain type of sausage. At the same time, however, it is important that we follow current food safety regulations - and if a sausage is not yet ready and therefore not hot enough, we are unfortunately not allowed to serve it. This may have been the reason why your request could not be honoured in this situation.

That said, it is of course unfortunate if you have experienced a rude or unprofessional tone. This is certainly not what we want. We have therefore made the store aware of your experience and will follow up.
However, we hope to welcome you to the store or one of our other stores at another time.

Best regards, Louise

Rated 1 out of 5 stars

Poor customer service

I went in to purchase snacks. My inner circle number or debit card wouldn’t work. I tried twice to get the cashier’s attention. She completely ignored me. Her name was Ariel in store number 3611081 in Pensacola. She literally had her phone close to her face and was typing away paying no attention to me. Twice I said ma’am. Ma’am. Nothing.

3 February 2025
Unprompted review
Circlek logo

Reply from Circlek

Hi Sandy,
This is the Danish Trustpilot site - please reach out to American colleges. Best regards, Louise, Circle K Denmark

Rated 1 out of 5 stars

Spite many one star rate

Spite many one star rate, which could be negative if one is allowed to, but i give one too, i fill up my tank at Circle k Nivå every time i need gas, because it is on way to work. I need compressed Air, none.... this is gamble with safety, if they want us to pay, this is ok, but a Compressor cost less than 2000 kr

26 March 2024
Unprompted review
Circlek logo

Reply from Circlek

Hi Chaban
We are sorry to hear about your review, as we have an air pressure pump for the tyres at Circle K Nivå, it is available at our car care/ bilpleje - and it works. So, I don't know if it's because you haven't been able to find it. You can always ask the staff for the pump at our stations if you can't find it.
Best regards, Louise

Rated 1 out of 5 stars

Circle K in Ashtabula harbor.

Circle K in Ashtabula Ohio harbor location specifically has time and time again failed miserably as a dependable place to stop for fuel for sure. Female diverse employees (hope that's correct enough) need to get somethings straight. Whether knowingly or not aware of it when you make up a varying percent of a demographic group in the workforce it's you representing them. What you do and how you perform your job falls on your group in the workforce as a whole. So far you all look terrible and quite frankly incapable of performing your duties without causing unneeded complications to customers lives. Which is totally unacceptable, for some reason you feel as if while at work customers are privileged you even will serve them. Wish the dude still worked there that was on American Idol. He is a perfect example of a ethnic group that has a different and unique oddities to himself. That guy however showed up for his shifts polite, respectful and well mannered. But his social group overall doesn't have a looming doom to them when checking out. Stop reinforcing the negative stereotypes in the work place!
Three times pull in to get gas and leave with no gas!

18 March 2024
Unprompted review
Circlek logo

Reply from Circlek

Hi, you've written to Circle K Denmark. Please contact our US department for resolving your complain.
Best regards, Louise

Rated 3 out of 5 stars

Arizona doesn’t have plumbers!

Ok, ya got us hooked on your Meth! (Polar pops). We joined the program and try to use it every couple days, but lately it’s been irritating! When my wife is “jonesin” for a hit, she’ll send me out any time of day to get one, BUT……the ones near us in Mesa are always out of some, if not all flavors!
You know the drill… “Sorry for the inconvenience, water leak!” AGAIN! So I drive 5 miles to the next one. “Sorry, Polar Pop is out of service!” My question are there No plumbers in AZ anymore? How bout a homeless guy with tape and hose clamp? This problem should not exist past 4 hours anywhere in the world!
So here I am empty handed listening to my wife complain that I didn’t drive all the way to Phoenix for a pop!

31 December 2023
Unprompted review
Circlek logo

Reply from Circlek

Hi David,
You have written to Circle K Denmark. We therefore refer you to our American branch.
Best regards, Louise, Circle K Denmark

Rated 1 out of 5 stars

Keep sending me spam sms'es for "Cicle…

Keep sending me spam sms'es for "Cicle K EXTRA", because I could enter my mobile phone number and the text said "do you want to save XXX money?", but what they're really doing is try to convince you to join their "customer club" and enter all kind of crazy information and probably accept to be even more spammed in the future. This, they should've been frank with to avoid this low rating.

15 December 2023
Unprompted review
Circlek logo

Reply from Circlek

Hi Martin,
We always carefully consider how many and when we send out our push notifications, as we want to avoid spamming our customers. We apologize if you feel it's too much. You're welcome to contact our customer service at phone number 70 101 101, and they can unsubscribe you.
Best regards,
Louise

Rated 1 out of 5 stars

Terrible experience with this company…

Terrible experience with this company and bad customer service. You lost a customer!

23 November 2023
Unprompted review
Circlek logo

Reply from Circlek

Hi, Elis. I'm sorry for your experience with us, but in order for us to take in your feedback, I would really like to know how you have experienced bad customer service. Therefore, please feel free to write to us via messenger :)
Best regards, Louise.

Rated 1 out of 5 stars

Stopped as a customer

I have been a customer for many years. Suddenly I am unknown in the system. I recommend you download your app. Here mom has to give her right arm, date of birth and even twice!!! Your scratch card, which should perhaps appeal to families with children, gives 0 winnings after two weeks!!!! My 12-year-old son started happily, but now he doesn't even bother going into the station if we think about it. You disappoint more than you surprise and the agency that advises you on gamification should be fired. There is nothing either involvement or activation other than disappointment and waste of time. It is on the verge of fraud if there is not "something for nothing" to us faithful and loyal customers, which you have absolutely no control over!! Your loyalty concept makes people consider their choice!!!

27 June 2023
Unprompted review
Circlek logo

Reply from Circlek

Hej Shockzz
Jeg beklager, at du har haft en kedelige oplevelse. Jeg vil meget gerne hjælpe med at undersøge, hvorfor du er røget "ud af systemet".
Kontakt os gerne på messenger eller ring/skriv til vores kundeservice via linket https://www.circlek.dk/skriv-til-os-privat

Hilsen Cille

Rated 1 out of 5 stars

As it was the only thing open in the…

As it was the only thing open in the nightime that is supposed to serve food, we made a mistake of stopping and trying something in between work, however we walked away with two rotten burgers, they smelled a little suspicious at first, but we thought it was relish, that was not the case. The chicken was completely rotten, among other things that tasted like unwashed vegetables too, was not edible under any circumstance. Absolutely atrocious, the last we spend money there.

30 March 2023
Unprompted review
Circlek logo

Reply from Circlek

Hi Moni,

Which station and what time did you visit? I will then let the store know your comment so things like this doesn't happen again in the future

Best Regards
Cille

Rated 1 out of 5 stars

The copmany bank account was shortly…

The copmany bank account was shortly closed and a bill didn't get paid in time. The fuel card got deactivated, logical. As soon as the bank account was reinstated, I tried to reactivate the card, and I was told I had to open a new card. I applied and they said I should pay 7000 kr deposit, which I can't use but I can get back once I quit. I don't plan to quit any time in the furure, and I won't park my money at Circle K. Interesting how they are fine with losing hundreds of thousands of kr traffic yearly. Right now we only have 2 company cars (60k for fuel a year) but we are growing. One time in the future we will have 10 or more cars, and we would have been happy to use Circle K. Now they lose literally millions in turnover just on 1 customer, over the years.

26 October 2022
Unprompted review
Circlek logo

Reply from Circlek

Hi Kunde,
Can you please provide us, some more information, as to why you were asked to apply for a new card, in the same company?
Perhaps you can fill in some more information in this form, and then we will take a look at the case. Please include your CVR number.

Link: https://circlek.secure.force.com/B2cGeneralSupportRequest?co=ck-dk&lang=dk

Best regards,
Karina
Circle K

Rated 1 out of 5 stars

The toss and win game is awful

The toss and win game is awful. And when is thisgrand prize drawing anyway bc I have 30 something entries bc that's the lame prize I keep winning..When I first played it was great bc I won drinks and pies,but now I just win dumb grand prize entries to a drawing I will prolly never see

21 October 2022
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

I only gave one star because there wasn't a zero rating. Employee is always rude, crass, and always appears "bugged" when I've gone in. I won't be returning, and definitely warning others how poor the customer service is there

27 August 2022
Unprompted review
Circlek logo

Reply from Circlek

Hi Marcell,

Are you aware, that this is the danish Trustpilot site for Circle K?

Best regards,
Sarah

Rated 1 out of 5 stars

Water in Diesel , Dublin

Hi there , I got €90 diesel in the circle k garage , Nevin , DUBLIN beside the DCU sports grounds on Monday 21 Feb at 5:45pm. My car has since had to be drained as the diesel had water in it and entered the fuel filter . Further damage is not yet known . So far I have contacted the garage manager and customer service headquarters and am waiting for a reply. Can anyone help me get a response and cover my costs .

27 February 2022
Unprompted review
Circlek logo

Reply from Circlek

Hei Peter,

You have reached Circle K Denmark and not Circle K in Dublin 🙂

Best regards,
Sarah

Rated 1 out of 5 stars

Review on monthly car wash subscription

I have a monthly car wash subscription at KCircle. For the last 2-3 months the car wash at KCircle in Borgmester Chr Gade, KBH 2450 is "out of order" on and off several times. Basically, the car wash gate refuses to recognize the number plate of your car. It is not just me but several other customers who have had the same problem. Unfortunately, the staff who is totally aware of the problem but they are super unhelpful. They just ask you to call the Danish call center which only works for limited hours. You will only get frustrated after finding that the car wash doesn't work whenever you need it.

All in all, do not subscribe to the monthly car wash.

30 January 2022
Unprompted review
Circlek logo

Reply from Circlek

Hi Sabyasachi,

I am very sorry to hear about your experience in our store at Borgmester Chr. Gade. I have passed your message to our Store Manager, who apologies many times. He says, that he has just got some technicians out in the store to make the charging stand, so it should work now!

Best regards,
Sarah

Rated 1 out of 5 stars

I was at the station in skåde

I was at the station in skåde, højbjerg this evening 16th November. The man who was working had a really horrible attitude, did not feel welcomed at all. It was a unpleasant experience.

16 November 2021
Unprompted review
Circlek logo

Reply from Circlek

Hi Mina

We are very sorry, that you have had this experience in our store in Skåde. I have written to the store manager, who has taken a talk with the employee about this, so you and others will not have the same experience in the future!

Best regards
Sarah

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look