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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly pleased with the company's products, highlighting their excellent quality and stylish design. Consumers often mention the durability of the materials and the precision of the stitching, which contribute to the overall appeal and longevity of the items. People also appreciate the fast delivery service. Moreover, reviewers consistently praise the company's customer service. Consumers report that the support team is highly responsive, professional, and genuinely attentive to their needs. Many reviewers express satisfaction with how quickly and efficiently their questions and concerns were addressed, making their overall shopping experience exceptional.

Based on these reviews

Rated 5 out of 5 stars

I am extremely satisfied with the quality of Culbia’s craftsmanship. The purse looks exquisite and well-made. I ordered two purses and one of the purses got a minor dent either during packaging or whi... See more

Rated 5 out of 5 stars

I just received my new purse today; and I love it. I purchased the Gaia in Taupe Large. The leather, construction, style and color are amazing. I’m so glad I found their website(by accident)!! I also... See more

Company replied

Rated 5 out of 5 stars

I’m happy to have found Culbia. The gorgeous bag I ordered with its soft leather and unique design is now my favorite. I receive compliments every time I take it out. Additionally the customer service... See more

Company replied

Rated 5 out of 5 stars

I received my order actually faster than I thought! Love my bag wish it came larger .I will purchase another for summer trying to decide on color ,I did reach out to your customer service and wad ver... See more

Company replied

Rated 1 out of 5 stars

Bought one of their bags (the Gaia model) that says it's 100% genuine leather but it came out of the box smelling strongly of plastic, and looking just like plastic. It is scuffing in the part where t... See more

Rated 1 out of 5 stars

I ordered the Ozzy leather bag from Culbia, which is marketed as a Portuguese brand. Based on the description, I expected a genuine leather product made in Portugal. Instead, I received a bag s... See more

Rated 1 out of 5 stars

Ordered Ozzy purse, received a message providing a tracking number and expected delivery. Never heard back. Sent a message wherein I was told due to production there’d be a delay but offered $30 gift... See more

Company replied

Rated 1 out of 5 stars

Products are not made in portugal or anywhere in europe, they are made in china, bad quality, DONT BUY!!!! also, they promise free express shipping, and believe me it will take almost a month or more... See more

Rated 5 out of 5 stars

I’m extremely happy with my purchase from culbia.com. The quality of their bags and shoes is absolutely top-notch — durable materials, precise stitching, and a stylish, well-thought-out design. It... See more

Company replied

Rated 5 out of 5 stars

i have ordered a white Ozzy bag. I have received it today and this bag is simply amazing. Is very well made with every single particular realized in a perfect way. Is very elegant and chic!! And the... See more

Company replied

Rated 5 out of 5 stars

Hello, I just received my order and am super happy with it. Wow... the bag is very chic, elegant, stylish and mega gorgeous 😍❤️♥️. Customer Service is very good too. Maria Clara kept me updated... See more

Company replied

Rated 5 out of 5 stars

I am usually wary of buying on line but when I saw an Instagram post from Culbia featuring their Ozzy bag I couldn't resist so much so I have purchased four bags within 10 days !. Not only is the work... See more

Company replied

Rated 5 out of 5 stars

Amazing quality and customer service. They were running a bit late and sent an email to explain the situation. Then sent it FedEx to make sure it got here quickly. Extremely impressed with the purse.... See more

Company replied

Rated 5 out of 5 stars

I loved everything about this bag so the color, the design and the quality Very unique and elegant Their customer service is outstanding , they are very professional cooperative and responsive V... See more

Company replied

Rated 5 out of 5 stars

It is always a pleasure to deal with Culbia, especially great customer support from Maria Clara - very responsive and cooperative. I have bought 3 bags, and from the moment of placing order till deliv... See more

Company replied

Rated 5 out of 5 stars

I would like to praise them for an outstanding customer service I wasn’t happy originally with the bag I have received and they went above and beyond to resolve the issue and make sure that I am hap... See more

Company replied

Rated 5 out of 5 stars

I saw their page on social media and after checking the background and where the bags are made i decided to order two bags! Since they had them on sale! And what a surprise! First placing the order w... See more

Rated 5 out of 5 stars

I’ve purchased two purses from Culbia, and I’m absolutely impressed by the outstanding quality, beautiful craftsmanship, and attention to every detail. The leather feels luxurious, the stitching i... See more

Company replied

Rated 5 out of 5 stars

I am extremely happy to with my purchase. This brand mark my word will be a leading brand globally! The quality of the material, the design of the handbags the excellent customer service experience, I... See more

Rated 5 out of 5 stars

I absolutely love my Ozzy purse. The way it was packed kind of put a small scuff mark on the outside but once I rubbed it off good, it was barely there. The material is soft inside and out. It’s very... See more

Company replied

Rated 5 out of 5 stars

My experience with Culbia has been absolutely amazing from start to finish! The customer service is fantastic — warm, professional and truly attentive. 💌 Their bags are simply breathtaking; the... See more

Company replied

Rated 5 out of 5 stars

The customer service is great! Contacted Culbia for product information/update, quick response, very professional and the information provided was accurate. Most importantly. My first purchase w C... See more

Company replied

Rated 5 out of 5 stars

Amazing products and one of the best customer service...in these days it's pretty rare. Thank you so much for the quality of everything you do! I totally recomend ❤️

Rated 5 out of 5 stars

I ordered a cute bag for a special occasion from Culbia. Unfortunately, due to recent changes in customs and tariffs in the US, the bag was caught up in customs. I contacted Culbia about this delay an... See more

Company replied

Rated 5 out of 5 stars

Amazing products, the Ozzy bag is gorgeous and the customer service is impeccable!

Company replied

Rated 5 out of 5 stars

Honestly, apart from the bags being beautifully crafted with high quality materials and stitching, the customer service is top notch!

Company replied


Company details

  1. Fashion Accessories Store
  2. Boot Store
  3. Fashion Designer
  4. Handbags Shop

Written by the company

CULBIA stands out by offering affordable luxury handbags crafted with care and purpose. Each piece is designed in Portugal, inspired by nature’s organic shapes, and made to be cherished for years, not just a season. Unlike fast fashion, our collections are released on a preorder basis, reducing waste and minimizing our carbon footprint. This commitment to sustainability and quality ensures that every CULBIA bag is as unique and enduring as the individuals who carry it. Discover timeless elegance that aligns with your values.


Contact info

4.0

Great

TrustScore 4 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am extremely satisfied with the…

I am extremely satisfied with the quality of Culbia’s craftsmanship. The purse looks exquisite and well-made. I ordered two purses and one of the purses got a minor dent either during packaging or while in transit. Once I notified their customer support, their rep, Maria, immediately sent a replacement. She was very apologetic, courteous and fast in ensuring the replacement shipment occurred.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Unique and beautiful

I saw their page on social media and after checking the background and where the bags are made i decided to order two bags! Since they had them on sale! And what a surprise! First placing the order was super easy, and shipping was very fast and then when the package arrived I was very surprised and impressed! Beautiful packaging and stunning bags! I am very hard to please I don’t like logos or mainstream bag regardless of the pricing! So this one is
A big hit! Perfection in a bag! I thought I would gift one to my sister but I changed my mind keeping both for me this time.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Misleading Product Quality and Origin

I ordered the Ozzy leather bag from Culbia, which is marketed as a Portuguese brand. Based on the description, I expected a genuine leather product made in Portugal.

Instead, I received a bag shipped from China, and the material is clearly not real leather. The smell, texture, and feel are consistent with synthetic or PU leather, not the quality that was advertised.

This feels highly misleading. If a product is manufactured in China and made from faux leather, that should be clearly disclosed before purchase. Transparency matters, especially at this price point.

I would not have placed this order had the true origin and material been stated honestly.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Beware of this brand

Bought one of their bags (the Gaia model) that says it's 100% genuine leather but it came out of the box smelling strongly of plastic, and looking just like plastic. It is scuffing in the part where the buckle touches the alleged leather, which is something true leather wouldn't do. I highly doubt it's genuine. I looked it up and saw the brand recently rebranded from Looks Like Summer to Culbia, and under that name they had lots of negative reviews with claims of selling plastic stuff while calling it genuine leather. They also say they design the bags in Portugal, but the bag's tag says made in China, which isn't a lie but is misleading.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

I am extremely happy I discovered this gem!

I am extremely happy to with my purchase. This brand mark my word will be a leading brand globally! The quality of the material, the design of the handbags the excellent customer service experience, I am beyond impressed. When I first saw the handbag, I thought it was a made in Italy LVMH kind of quality leather goods. I placed my order trusting my eye for quality and beauty not knowing anything about the brand. And boy I was not disappointed. It arrived via fedex by delivery at record speed across continents. The customer service was extremely professional responsive solution oriented and I had the same experience as I would with a grande maison of fashion. I wanted to leave this review so that it doesn’t go overlooked how this brand is awesome and I will be ordering more and more from them because everyone is in love with my handbag and I am ecstatic about it!! Bravo ! 👏🏻👏🏻🤍🤍🙏🏻

15 December 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!

Products are not made in portugal or anywhere in europe, they are made in china, bad quality, DONT BUY!!!! also, they promise free express shipping, and believe me it will take almost a month or more to get to you. if they send them. SCAM! DONT BUY

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Ozzy bag - burgundy and gold

I loved everything about this bag so the color, the design and the quality
Very unique and elegant
Their customer service is outstanding , they are very professional cooperative and responsive
Very happy with my purchase
I would definitely buy again

4 December 2025
Unprompted review
Culbia logo

Reply from Culbia

Dear Farah,

Thank you so much for taking the time to share such wonderful feedback and the amazing recommendation.

We are grateful for your support and look forward to welcoming you back again.

Rated 5 out of 5 stars

Ozzy bag

i have ordered a white Ozzy bag. I have received it today and this bag is simply amazing. Is very well made with every single particular realized in a perfect way. Is very elegant and chic!! And the shipment, the assistance absolutely over my expectation. This will be , for sure, one of my favorite purse! thankyou!

28 November 2025
Unprompted review
Culbia logo

Reply from Culbia

Dear Valentina,

Thank you so much for your beautiful message.

We are very happy to know that the shipping and the assistance exceeded what you were expecting. We always try to be as present and helpful as possible, so hearing this is incredibly rewarding for our team.

Thank you for choosing CULBIA and for taking the time to share your experience. We’re here for anything you may need.

Rated 5 out of 5 stars

Amazing quality and customer service

Amazing quality and customer service. They were running a bit late and sent an email to explain the situation. Then sent it FedEx to make sure it got here quickly. Extremely impressed with the purse. So well made! Really beautiful.

27 November 2025
Unprompted review
Culbia logo

Reply from Culbia

Dear Chazen,

Thank you so much for sharing your shopping experience and feedback, it truly means a lot to us.

We are very grateful for your patience during the delay, and we are happy to know that our update and the expedited FedEx shipping helped make the experience smoother for you.

Thank you again for choosing CULBIA. We’re here for anything you may need.

Rated 5 out of 5 stars

Amazing products and customer service

Amazing products, the Ozzy bag is gorgeous and the customer service is impeccable!

20 November 2025
Unprompted review
Culbia logo

Reply from Culbia

Dear Fred, thank you so much for your lovely words and for choosing CULBIA.

We are here for anything you may need, and hope to see you again soon.

Rated 5 out of 5 stars

Excellent quality and service

I am usually wary of buying on line but when I saw an Instagram post from Culbia featuring their Ozzy bag I couldn't resist so much so I have purchased four bags within 10 days !. Not only is the workmanship beautiful and is exactly as in their ad but my first two bags arrived within a week which I wasn't expecting. Customers service is excellent I will definitely buy from them again

14 November 2025
Unprompted review
Culbia logo

Reply from Culbia

Thank you so much for taking the time to share this wonderful message. Knowing that you felt confident purchasing from us, and that you loved the Ozzy enough to come back for more, is the greatest compliment we could receive.

Thank you again for your trust and for choosing CULBIA. We’re grateful to have you with us, and we look forward to creating more pieces you’ll love.

Rated 5 out of 5 stars

Culbia: Outstanding Craftsmanship, Style & Service!

My experience with Culbia has been absolutely amazing from start to finish!
The customer service is fantastic — warm, professional and truly attentive. 💌
Their bags are simply breathtaking; the quality is stunning, impeccable and genuinely outstanding, with every detail reflecting true craftsmanship and timeless design. ❤️
The entire collection is absolutely gorgeous and feels truly one of a kind.

I’m beyond impressed and will definitely continue purchasing from Culbia’s future collections. I highly recommend them to anyone looking for very stylish, high-quality and unique accessories!
Plus, the shipping was fast and smooth, making the whole experience even more seamless and enjoyable.

19 November 2025
Unprompted review
Culbia logo

Reply from Culbia

Dear Olivia,

Thank you so much for your lovely review. We are truly happy to know you enjoyed both our customer service and the quality of your Ozzy Bag.

Your support means a lot to us. We are delighted that everything, from the craftsmanship to the shipping, met your expectations.

Thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

I’m happy to have found Culbia

I’m happy to have found Culbia. The gorgeous bag I ordered with its soft leather and unique design is now my favorite. I receive compliments every time I take it out. Additionally the customer service has been fantastic. It’s actually the best customer service that I’ve had from an online purchase. I ordered the boots yesterday: so excited!

13 November 2025
Unprompted review
Culbia logo

Reply from Culbia

Dear Rebbecca, thank you for your beautiful review. We’re thrilled you love your bag and that your experience with our support team has been so positive.

We truly appreciate the time invested in sharing your feedback, it means a great deal to all of us here at CULBIA.

Rated 5 out of 5 stars

Amazing quality

Amazing quality! I recommend without hesitation

12 November 2025
Unprompted review
Culbia logo

Reply from Culbia

Dear Ema, thank you so much for your wonderful feedback. We truly appreciate your trust and recommendation.

Rated 5 out of 5 stars

Excellent company

I’ve purchased two purses from Culbia, and I’m absolutely impressed by the outstanding quality, beautiful craftsmanship, and attention to every detail. The leather feels luxurious, the stitching is perfect, and the design is both elegant and timeless. I’ve received so many compliments every time I wear them!

When Culbia added matching sandals to their website, I didn’t hesitate to order — and they turned out just as amazing as the bags. The fit, comfort, and quality are exceptional. You can really tell that Culbia cares about their products and their customers.

I’m beyond happy with my purchases and would definitely recommend Culbia to anyone looking for high-quality, stylish accessories.

17 October 2025
Unprompted review
Culbia logo

Reply from Culbia

Dear Roman, we could not be more delighted with your review and feedback. It makes everything we do worth it.

Thank you for trusting us and for sharing your experience so generously. Your support inspires us to keep creating pieces that bring joy and confidence to those who wear them.

With gratitude,
The CULBIA Team

Rated 5 out of 5 stars

Outstanding Quality and Truly Exceptional Service!

I’m extremely happy with my purchase from culbia.com. The quality of their bags and shoes is absolutely top-notch — durable materials, precise stitching, and a stylish, well-thought-out design. It’s great to see products that not only look good but are built to last.

What impressed me even more was their post-purchase service. It’s rare to come across such a high level of customer care these days! Every question was answered quickly and professionally, with genuine attention to the customer’s needs. This is exactly how true service should be.

Highly recommend Culbia to anyone who values quality, style, and exceptional support. Thank you for a flawless shopping experience!

1 August 2025
Culbia logo

Reply from Culbia

Dear Kseniya,

Thank you so much for your wonderful review! We’re truly delighted to hear how much you value both the quality of our pieces and the service you received. Your kind words mean the world to us, and we’re so glad your experience reflects the care and attention we strive to deliver to every customer.

We deeply appreciate your recommendation and look forward to creating more pieces you’ll love for years to come.

Rated 5 out of 5 stars

5Stars

Hello,
I just received my order and am super happy with it. Wow... the bag is very chic, elegant, stylish and mega gorgeous 😍❤️♥️.
Customer Service is very good too. Maria Clara kept me updated regarding my order.
Overall, I am satisfied with my purchase. it is a birthday present for me. I will be ordering more in the future.
Thank you Culbia.
Best wishes

24 June 2025
Unprompted review
Culbia logo

Reply from Culbia

Dear Urmann,

Thank you so much for your kind words.

We’re truly delighted to hear that you love your new bag and that it made the perfect birthday gift. We are grateful to have been part of such a special occasion for you, and it also means a great deal to know you felt well supported throughout the shopping process.

Wishing you a very happy birthday and many stylish moments ahead.

Rated 1 out of 5 stars

Ozzy purse

Ordered Ozzy purse, received a message providing a tracking number and expected delivery. Never heard back. Sent a message wherein I was told due to production there’d be a delay but offered $30 gift card. Requested them to cancel my order, never heard back from them. They did receive my payment but not a word from customer service on cancellation or if the purse has been sent.
Update: company did reimburse me the total amount.

5 June 2025
Unprompted review
Culbia logo

Reply from Culbia

Dear Mary,

We’re truly sorry to hear about your experience and understand your frustration.

Please note that your message reached us over the weekend, when our customer support team was offline. As soon as we returned on Monday morning, we promptly replied to your request and processed your full refund and cancellation.

We regret that this situation left you feeling unheard; that was never our intention. We’re always working to improve our communication, and your feedback is important to us. If there’s anything else we can do to assist you, please don’t hesitate to reach out.

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