I am extremely satisfied with the quality of Culbia’s craftsmanship. The purse looks exquisite and well-made. I ordered two purses and one of the purses got a minor dent either during packaging or whi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Written by the company
CULBIA stands out by offering affordable luxury handbags crafted with care and purpose. Each piece is designed in Portugal, inspired by nature’s organic shapes, and made to be cherished for years, not just a season. Unlike fast fashion, our collections are released on a preorder basis, reducing waste and minimizing our carbon footprint. This commitment to sustainability and quality ensures that every CULBIA bag is as unique and enduring as the individuals who carry it. Discover timeless elegance that aligns with your values.
Contact info
Lisbon, Portugal
- [email protected]
- culbia.com
Replied to 14% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am extremely satisfied with the…
I am extremely satisfied with the quality of Culbia’s craftsmanship. The purse looks exquisite and well-made. I ordered two purses and one of the purses got a minor dent either during packaging or while in transit. Once I notified their customer support, their rep, Maria, immediately sent a replacement. She was very apologetic, courteous and fast in ensuring the replacement shipment occurred.
Unique and beautiful
I saw their page on social media and after checking the background and where the bags are made i decided to order two bags! Since they had them on sale! And what a surprise! First placing the order was super easy, and shipping was very fast and then when the package arrived I was very surprised and impressed! Beautiful packaging and stunning bags! I am very hard to please I don’t like logos or mainstream bag regardless of the pricing! So this one is
A big hit! Perfection in a bag! I thought I would gift one to my sister but I changed my mind keeping both for me this time.
Misleading Product Quality and Origin
I ordered the Ozzy leather bag from Culbia, which is marketed as a Portuguese brand. Based on the description, I expected a genuine leather product made in Portugal.
Instead, I received a bag shipped from China, and the material is clearly not real leather. The smell, texture, and feel are consistent with synthetic or PU leather, not the quality that was advertised.
This feels highly misleading. If a product is manufactured in China and made from faux leather, that should be clearly disclosed before purchase. Transparency matters, especially at this price point.
I would not have placed this order had the true origin and material been stated honestly.
Beware of this brand
Bought one of their bags (the Gaia model) that says it's 100% genuine leather but it came out of the box smelling strongly of plastic, and looking just like plastic. It is scuffing in the part where the buckle touches the alleged leather, which is something true leather wouldn't do. I highly doubt it's genuine. I looked it up and saw the brand recently rebranded from Looks Like Summer to Culbia, and under that name they had lots of negative reviews with claims of selling plastic stuff while calling it genuine leather. They also say they design the bags in Portugal, but the bag's tag says made in China, which isn't a lie but is misleading.
I am extremely happy I discovered this gem!
I am extremely happy to with my purchase. This brand mark my word will be a leading brand globally! The quality of the material, the design of the handbags the excellent customer service experience, I am beyond impressed. When I first saw the handbag, I thought it was a made in Italy LVMH kind of quality leather goods. I placed my order trusting my eye for quality and beauty not knowing anything about the brand. And boy I was not disappointed. It arrived via fedex by delivery at record speed across continents. The customer service was extremely professional responsive solution oriented and I had the same experience as I would with a grande maison of fashion. I wanted to leave this review so that it doesn’t go overlooked how this brand is awesome and I will be ordering more and more from them because everyone is in love with my handbag and I am ecstatic about it!! Bravo ! 👏🏻👏🏻🤍🤍🙏🏻
I received my bag today and I am so…
I received my bag today and I am so impressed with the quality and the design! The bag is perfect! They have great customer service with immediate answers! Thank you!
Amazing products and one of the best…
Amazing products and one of the best customer service...in these days it's pretty rare. Thank you so much for the quality of everything you do! I totally recomend ❤️
SCAM!!
Products are not made in portugal or anywhere in europe, they are made in china, bad quality, DONT BUY!!!! also, they promise free express shipping, and believe me it will take almost a month or more to get to you. if they send them. SCAM! DONT BUY
Ozzy bag - burgundy and gold
I loved everything about this bag so the color, the design and the quality
Very unique and elegant
Their customer service is outstanding , they are very professional cooperative and responsive
Very happy with my purchase
I would definitely buy again

Reply from Culbia
Ozzy bag
i have ordered a white Ozzy bag. I have received it today and this bag is simply amazing. Is very well made with every single particular realized in a perfect way. Is very elegant and chic!! And the shipment, the assistance absolutely over my expectation. This will be , for sure, one of my favorite purse! thankyou!

Reply from Culbia
Amazing quality and customer service
Amazing quality and customer service. They were running a bit late and sent an email to explain the situation. Then sent it FedEx to make sure it got here quickly. Extremely impressed with the purse. So well made! Really beautiful.

Reply from Culbia
Amazing products and customer service
Amazing products, the Ozzy bag is gorgeous and the customer service is impeccable!

Reply from Culbia
Excellent quality and service
I am usually wary of buying on line but when I saw an Instagram post from Culbia featuring their Ozzy bag I couldn't resist so much so I have purchased four bags within 10 days !. Not only is the workmanship beautiful and is exactly as in their ad but my first two bags arrived within a week which I wasn't expecting. Customers service is excellent I will definitely buy from them again

Reply from Culbia
Culbia: Outstanding Craftsmanship, Style & Service!
My experience with Culbia has been absolutely amazing from start to finish!
The customer service is fantastic — warm, professional and truly attentive. 💌
Their bags are simply breathtaking; the quality is stunning, impeccable and genuinely outstanding, with every detail reflecting true craftsmanship and timeless design. ❤️
The entire collection is absolutely gorgeous and feels truly one of a kind.
I’m beyond impressed and will definitely continue purchasing from Culbia’s future collections. I highly recommend them to anyone looking for very stylish, high-quality and unique accessories!
Plus, the shipping was fast and smooth, making the whole experience even more seamless and enjoyable.

Reply from Culbia
I’m happy to have found Culbia
I’m happy to have found Culbia. The gorgeous bag I ordered with its soft leather and unique design is now my favorite. I receive compliments every time I take it out. Additionally the customer service has been fantastic. It’s actually the best customer service that I’ve had from an online purchase. I ordered the boots yesterday: so excited!

Reply from Culbia

Reply from Culbia
Excellent company
I’ve purchased two purses from Culbia, and I’m absolutely impressed by the outstanding quality, beautiful craftsmanship, and attention to every detail. The leather feels luxurious, the stitching is perfect, and the design is both elegant and timeless. I’ve received so many compliments every time I wear them!
When Culbia added matching sandals to their website, I didn’t hesitate to order — and they turned out just as amazing as the bags. The fit, comfort, and quality are exceptional. You can really tell that Culbia cares about their products and their customers.
I’m beyond happy with my purchases and would definitely recommend Culbia to anyone looking for high-quality, stylish accessories.

Reply from Culbia
Outstanding Quality and Truly Exceptional Service!
I’m extremely happy with my purchase from culbia.com. The quality of their bags and shoes is absolutely top-notch — durable materials, precise stitching, and a stylish, well-thought-out design. It’s great to see products that not only look good but are built to last.
What impressed me even more was their post-purchase service. It’s rare to come across such a high level of customer care these days! Every question was answered quickly and professionally, with genuine attention to the customer’s needs. This is exactly how true service should be.
Highly recommend Culbia to anyone who values quality, style, and exceptional support. Thank you for a flawless shopping experience!

Reply from Culbia
5Stars
Hello,
I just received my order and am super happy with it. Wow... the bag is very chic, elegant, stylish and mega gorgeous 😍❤️♥️.
Customer Service is very good too. Maria Clara kept me updated regarding my order.
Overall, I am satisfied with my purchase. it is a birthday present for me. I will be ordering more in the future.
Thank you Culbia.
Best wishes

Reply from Culbia
Ozzy purse
Ordered Ozzy purse, received a message providing a tracking number and expected delivery. Never heard back. Sent a message wherein I was told due to production there’d be a delay but offered $30 gift card. Requested them to cancel my order, never heard back from them. They did receive my payment but not a word from customer service on cancellation or if the purse has been sent.
Update: company did reimburse me the total amount.

Reply from Culbia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







