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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are very satisfied with the products, highlighting their quality and effectiveness. Many consumers have reported positive outcomes, such as pain relief and improved healing. People also appreciate the additional features available in newer models. A significant number of reviewers recommend the products to their friends and family, further demonstrating their confidence in the company. The company's customer service receives high praise from consumers, who describe it as prompt, helpful, and knowledgeable. Reviewers appreciate the quick response times and the clear, concise information provided by the support team. The customer service representatives are commended for their patience and willingness to go the extra mile to resolve issues. However, some consumers express concerns and difficulties regarding the user experience.

Based on these reviews

Rated 4 out of 5 stars

Easy ordering/check out process. The website is easy to navigate and has a streamlined list of products available. I like to read reviews of products I purchase online as I think it's helpful in mak... See more

Rated 5 out of 5 stars

Excellent and prompt customer service! I really liked the 2024 model, but got an upgrade recently to the 2025 dental/gum device. It has some new settings the older version lacked, with increased opti... See more

Rated 5 out of 5 stars

Emma responded quickly and answered all my questions, she was very helpful and knowledgeable, and the Ultra Red Light Panel is helping my back feel so much better. I'm going on 2 weeks now and alread... See more

Rated 5 out of 5 stars

Bought this at the recommendation of Dr. Rosman for gastritis. The therapy is super easy and soothing. When we took the stool test about 3 weeks into this therapy, Inflammation markers had dropped fou... See more

Rated 5 out of 5 stars

Emma is always so helpful, I have asked for advice on more than one occasion, she answers quickly and I really like her knowledge, I'm feeling so much better with 2 1/2 weeks using the Ultra Red Light... See more

Rated 5 out of 5 stars

Excellent customer service, got an upgrade to the new model for free.(While I just had bought and tried the model from 2024) Some major improvements, especially the mouth tray, fits way better and cov... See more

Rated 5 out of 5 stars

Emma has answered every email with information requested. I currrently use the mouthpiece which had given me relief for TMJ. I have plantars but was reserved about red light therapy. She had given me... See more

Rated 5 out of 5 stars

We bought Cura You Pro Wave Deep Healing Pad and OralRevive Elite last fall following a recommendation from our massage therapist/yoga teacher. We have been pleased with the relief in our back pain fr... See more

Rated 5 out of 5 stars

I ordered a light therapy device and mistakenly had 2 items in cart that I had checked out and paid for. I emailed support and Emma from Curayou responded very quickly saying she took care of it and r... See more

Rated 5 out of 5 stars

Customer service is the best! They handled a couple problems I'd had with the healing pad quickly and and without issue. The healing pad helped heal a tailbone fracture that even after six months was... See more

Rated 5 out of 5 stars

I contacted CuraYou through their Customer Service email. Emma replied and asked me to send a video of what was going on. I did and she immediately realized that I had inadvertently switched my sett... See more

Rated 5 out of 5 stars

I purchased a Laserflex Ultra in March of this year and in June two of the five panels just stopped working. I contacted customer support and Emma reached out to me the next day with several questions... See more

Rated 5 out of 5 stars

I had two operations to remove cancer tumors and the healing pad has helped me immensely. The one operation was on my weight bearing upper thigh. The pain was so bad after they removed my tumor and th... See more

Rated 1 out of 5 stars

i have been using it everyday for 2-3 times a day and so far, i have GOTTEN NO RELIEF! I WILL CONTINUE TO USE IT FOR 2 MORE WEEKS. IF I STILL FEEL NO RELELIF I WILL BE RETUNING IT FOR A REFUND. Whe... See more

Company replied

Rated 5 out of 5 stars

I bought my first Cureayou infrared pad after trying one on my back at my adult son’s house. I purchased the same brand as my son because I knew it worked. I have arthritis in my back, knees and hip... See more

Rated 1 out of 5 stars

I have been using the Cura Oral Revive Elite as directed for about 8 months. It did not whiten my teeth. I also bought this primarily to help with Perio pockets. The mouth piece is for the front area.... See more

Company replied

Rated 5 out of 5 stars

I received my machine right after the new year. A friend suggested that I try this one after she had great luck and her 87 year old mother did too. I ordered it for lower back pain that I had been hav... See more

Rated 5 out of 5 stars

I couldn’t live without my red light. I have several bulging discs in my back and continue to have constant pain when it flares up. When I use my red light therapy on a regular basis, it is so hel... See more

Rated 2 out of 5 stars

I'm doing applications for my right knee as specified in instructions and my wife does applications for her right shoulder for a week now and both of us do not experience any improvements so far. We w... See more

Company replied

Rated 5 out of 5 stars

I have arthritis in my lower back from 22 years of working on cars for a living. It hurts me every morning when I wake up. I am a research guy and did a lot of research to try to find some relief. I f... See more

Rated 5 out of 5 stars

I purchased my RLT pad in Nov 24. I used it for hip bursitis that I was getting fairly regular steroid injections to relieve the pain. I decided to try to use the red light therapy afte... See more

Rated 5 out of 5 stars

I have been researching red light therapy and had further questions. I reached out to customer support and had all my questions quickly and professionally answered by Emma. These products are not inex... See more

Rated 5 out of 5 stars

I recently purchased a Cura LaserFlex Ultra unit and immediately experienced an issue which I was unable to resolve on my own. I contacted CuraYou Support on their Help webpage, and within 10 min... See more

Rated 5 out of 5 stars

Emma @ Curayou is very helpfull explainng all procedure She is also very prompt in her replies Would highly recommend her & Curayou

Rated 5 out of 5 stars

We had to use the warranty after 9 months. Sent them an email and within a week they had a new one sent to us. NO questions no fuss no strings attached they just sent us a new one. Use it almost every... See more

Rated 2 out of 5 stars

It keep sliding off my foot and I have to constantly adjust it. I thought it would fit better as a boot rather than a long strip. I would like to return it.

Rated 5 out of 5 stars

I have three CuraYou products, two neuropathy pads and one back pad. I use all three all the time. Incredible results with neuropathy and helps with back and hip pain.

Rated 4 out of 5 stars

You did answer my questions . I did sleep better last night. I know this takes time and I am looking forward to more healing.

Rated 5 out of 5 stars

I am thrilled with my CuraYou pro wave deep healing pad!! Have seen improvements in a week!!

Rated 4 out of 5 stars

Has given relief to feet but can’t figure out how to control heat.

Company replied

Rated 5 out of 5 stars

Prompt delivery, product as promised. no problems with product works as advertised

Rated 5 out of 5 stars

I had a problem with the remote and their response was super fast. It turned out to be a bad battery. So far so good with this product!

Rated 5 out of 5 stars

CuraYou has amazing customer service and highly recommend their products as well.

Rated 5 out of 5 stars

Great customer service and quality product for not only healing but also for skin rejuvenation. :)

Rated 1 out of 5 stars

Does not stay on not sure why I keep getting a run around I was told they would send return slip

Rated 3 out of 5 stars

I’m not sure how to use these stretchy things. I thought it went up on the back of my legs and it’s weird. I don’t really care for it.

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

Take control of your health with CuraYou’s red light therapy devices designed to help with chronic painful conditions, support healing from within, and reduce your reliance on medications. Our non-invasive, science-backed technology helps you improve your health and wellbeing naturally, and manage conditions like neuropathy, joint pain, gingivitis and gut inflammation from the comfort of home. Enjoy simple, safe, and effective therapy backed by a 60-day risk-free guarantee.


Contact info

4.1

Great

TrustScore 4 out of 5

48 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

First

First, the delivery time was significantly longer than expected, taking nearly two months to arrive.

Second, the device is very uncomfortable to use. The hard plastic frames surrounding the light panels press into my body, causing discomfort and leaving marks on my skin. I have used similar devices in the past that featured flexible, soft panels, which were much more comfortable.

Additionally, the device does not appear to provide any relief for my pain. It tends to overheat and becomes uncomfortable quickly. In comparison to other models I have used, the heating sensation is much slower and gentler, allowing for longer and more tolerable treatment sessions.

29 January 2026
Rated 5 out of 5 stars

Excellent and prompt customer service

Excellent and prompt customer service! I really liked the 2024 model, but got an upgrade recently to the 2025 dental/gum device. It has some new settings the older version lacked, with increased options for light combinations that I am loving. Also, the mouth plate fits better and I definitely notice the continued healing of gums.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

I just can’t believe how great this works!

I received my machine right after the new year. A friend suggested that I try this one after she had great luck and her 87 year old mother did too. I ordered it for lower back pain that I had been having for several months and lidocaine patches weren’t touching. After 3-4 days using twice a day I already felt relief!! Now at that point my pain wasn’t gone but so less severe. Now two weeks later I only have a slight dull ache at times!!! I have my husband using it in his bone on bone knees and I also started using it today on my feet as I have thickening nails as well as a possible stress fracture on one foot. I also have a friend that has used a light mat (different brand) for her neuropathy and a trigger finger and has seen results. I have a trigger finger as well so I added that today into my daily routine. 20 minutes go by SO FAST and every minute is so worth it!! I contacted Emma this afternoon with some questions and her responses were so quick and explained everything I was asking so clearly. What great customer service she sent throughout the evening!!! Kudos Emma…very impressive!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is wonderful.

I couldn’t live without my red light. I have several bulging discs in my back and continue to have constant pain when it flares up. When I use my red light therapy on a regular basis, it is so helpful. I also use it the minute I get a sore throat and within a day it is gone. I’ve used it on my chest for heartburn and I’ve also used it on my stomach. It all works for me, thank you for creating such a wonderful product. I would totally recommend this to everyone I know.

I’ve had my red light for over a year and a few of my lights went out. I contacted the company and they replaced it immediately. I was very thankful. Great customer service.

12 January 2026
Unprompted review
Rated 2 out of 5 stars

Knee and shoulder treatment

I'm doing applications for my right knee as specified in instructions and my wife does applications for her right shoulder for a week now and both of us do not experience any improvements so far. We will continue in anticipation of better outcomes and will update our experience.

27 December 2025
Curayou logo

Reply from Curayou

Hi Aron,

Thanks for sharing your experience. You're absolutely right, one week is too soon to see results.

Red light therapy works by stimulating your body's natural healing process at the cellular level, and real healing takes time. Most customers start noticing meaningful improvement around the 6 week mark with consistent daily use.

Keep us posted how it goes, we look forward to hearing more about your experience. If you have any questions along the way, we're here to support!

Rated 5 out of 5 stars

Amazing Customer Service

I have been researching red light therapy and had further questions. I reached out to customer support and had all my questions quickly and professionally answered by Emma. These products are not inexpensive and I appreciated getting all the information I needed to order intelligently.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and major improvements

Excellent customer service, got an upgrade to the new model for free.(While I just had bought and tried the model from 2024) Some major improvements, especially the mouth tray, fits way better and covers much more. Device has great design with some extra settings that the older model did not have. New price is way better as well even though I did not have to pay for the new one. Thanks.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

my order was received in a relatively…

my order was received in a relatively short time considering the street was torn up with all manner of construction vehicles making it difficult to get through. The therapy unit is easy to set up and use. The web site was not confusing when ordering

24 November 2025
Rated 5 out of 5 stars

Arthritis relief

I have arthritis in my lower back from 22 years of working on cars for a living. It hurts me every morning when I wake up. I am a research guy and did a lot of research to try to find some relief. I found this Curayou red light therapy belt and thought I'd give it a try. Now I use it almost every morning! It stops the morning stiffness and pain to get me going and off to work again. I highly recommend it to anyone who has pain and stiffness from Arthritis. I think they still have a free trial period. What do you have to lose, except pain. Their service is A+ as well with helpful people and quick response times. Great company.

28 November 2024
Unprompted review
Rated 3 out of 5 stars

I’m not sure how to use these stretchy…

I’m not sure how to use these stretchy things. I thought it went up on the back of my legs and it’s weird. I don’t really care for it.

6 November 2025
Curayou logo

Reply from Curayou

Hi, we reached out to you via email with an instruction video that shows how to use the velcro straps to secure the device around your foot. Let us know if that helps!

Rated 5 out of 5 stars

Trustworthy and integrity.

I purchased my RLT pad in Nov 24. I used it for hip bursitis that I was getting fairly regular steroid injections to relieve the pain.

I decided to try to use the red light therapy after talking to a chiropractor about its effectiveness.

I was not misled. I began to use it regularly every morning for 20 minutes and I have not had an injection of steroids in my hip in a year.
I am convinced the red light therapy in addition to exercise has alleviated my hip pain about 85%. I rarely take over the counter pain medication for it.
I recommend this product because it's effectiveness but also because the company stands behind their product. My pad began to shut off during use prematurely.
I contacted them. I had a quick response. Sent them a video. a replacement product was mailed to my house in under a month.
During this process I had regular communication with Emma. The rapid response is quite refreshing.

I cannot say how important it was to me that they replaced this product so quickly.

I am buying one for my parents for Christmas. I will be recommending it to friends and family. Yes you can find cheaper ones on the internet, after using this, I'd rather pay the money for something I know works.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Love CuraYou products

I have three CuraYou products, two neuropathy pads and one back pad. I use all three all the time. Incredible results with neuropathy and helps with back and hip pain.

4 November 2025
Rated 1 out of 5 stars

I have returned the item

I have returned the item. When will I receive my refund?

10 November 2025
Unprompted review
Curayou logo

Reply from Curayou

Hi Marie, I looked at your return (UPS tracking 1ZX8R1710377885683) and it is expected to arrive at our warehouse tomorrow. As stated in our refund policy and share with you via email, we will inspect the product once it is returned and then process a refund within 5 business days. Please reach out to us at [email protected] for more details or any questions, we have not received any email from you.

Rated 2 out of 5 stars

Too soon to tell nothing improvement…

Too soon to tell nothing improvement noted yet

23 October 2025
Curayou logo

Reply from Curayou

Hi Hope,

Thanks for sharing your experience. You're absolutely right, one week is too soon to see results.

Red light therapy works by stimulating your body's natural healing process at the cellular level, and real healing takes time. Most customers start noticing meaningful improvement around the 6-8 week mark with consistent daily use.

It's been nearly 4 more weeks since you posted this. How's your progress been? We'd love to hear if you're starting to see a difference now.

Rated 5 out of 5 stars

I bought my first Cureayou infrared pad…

I bought my first Cureayou infrared pad after trying one on my back at my adult son’s house. I purchased the same brand as my son because I knew it worked. I have arthritis in my back, knees and hips and found two 20 minute sessions each place to give me the relief I was looking for. I bought a second pad for my wife who has neuropathy in her feet. Both of us have a regular routine of using the Curayou infrared pads daily.
Thanks
Phil B

4 November 2025
Unprompted review

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