The site is easy to use. In quickly designed 4 different custom shirts in minutes. Customer service was helpful and quickly responsive when I wanted to increase the shirt quantity. The shirts arrived... See more
Company replied
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Review summary
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Based on these reviews
I have an upcoming family event where my estranged father will also be. Since I do not trust this man to respect my boundaries, I ordered a beautiful custom tank top featuring my father's mugshot. The... See more
Company replied
The entire experience from navigating the website for the first time, to asking for a quote, placing the order and receiving my t-shirts was easy, fast and overall just great! And the t-shirts are ex... See more
Company replied
The photos of my grandson turned out perfectly on the tee-shirts. Making a tee-shirt quilt for his high school graduation coming up in June. The order turn-around time was very quick and the qualit... See more
Company replied
UPDATE [FEB 05, 2026] I am updating my review following a "resolution" from senior management regarding my order. While the company eventually agreed to a partial refund for 4 of... See more
Company replied
Great job, quick turnaround and we had our order with several days to spare. Quality fabric, I would have liked the t shirts to run as long as the image depicted in the catalog, but overall the fit wa... See more
Company replied
It was easy to do and the shirt came out amazing. The shirt quality was fantastic. I'm planning on purchasing other items because of how impressed I was by everything. Highly recommend
Company replied
The hoodie and custom design were amazing! The quality of the print was really good on the fabric, and the size of the hoodie also matched perfectly the expectations. Delivery on time too without any... See more
Company replied
Ordered a custom 2 sided T shirt and downloaded my pics... The added features where I could add to my pictures with words made it stand out even more...!!! Definitely going to order more...!!!
Company replied
The shirts were easy to customize and order. Thwy arrived quickly and the quality was amazing. Honestly, I had low expectations in regards to quality especially with how fast production and shipping w... See more
Company replied
This is my third time ordering from them. I am more than satisfied with the quality of the finished product and delivery was extremely fast. I will continue use Custom One
Company replied
The order was shipped extremely fast and the quality was fantastic. The price was very reasonable. I only ordered one shirt and they did it. No minimum to what you need. I had another company print a... See more
Company replied
Easy to order a custom layout. Great ability to view & review the layout. Zero setup fee, same day order fulfillment, fast shipping. Excellent overall service. 👍👍👍
Company replied
Cuatom One’s designers were able to deliver a recreated graphic from an uploaded image that was too blurry to use ‘as is’ . The quality was exceptional and the recipients of the final tee shirt produc... See more
Company replied
This hoodie was for my grandson for his birthday. He was so excited when he saw it. Not only was what he wanted on it was, but he had to show me how soft it was inside. Using the size chart, it wa... See more
Company replied
I wanted some custom-designed tees to give as Christmas gifts. All I had to do was choose the style, color and size of the shirt and upload my art. The turnaround was quick and the quality top-notch.... See more
Company replied
The shirt was absolutely perfect. The lettering was exactly like I hoped it would be and the picture was showed up really well on the shirt. I received the shirt musch faster than I had expected.... See more
Company replied
Fast printing and delivery. Easy customization. Images came from small files and were enlarged very sharply.
Company replied
I have ordered several times and I have not been disappointed. I am very pleased with the quality of the shirt prints and the quick turnaround time.
Company replied
I truly like this company my first design didn't go like I seen it in my mind but as soon as I called customer service my next designs were perfect they'll work with you I'd advise any designer to com... See more
Company replied
About the 10th time I've ordered from Custom One. Every time my orders have arrived quickly and the results are always perfect.
Company replied
The website was easy to use and design my shirt. I ordered on Tuesday and the shirts were delivered on Saturday. I was very pleased with the end result. I will definitely use Custom One again.
Company replied
Fast turn around and GREAT shirts! Will be reordering soon. Thanks for such a great first time experience! Cheers!
Company replied
The royal blue colour is beautiful. The t shirts are very good quality. The design that I had put on the shirts came out just right. I had a few issues and they bent over backwards to make it right. I... See more
Company replied
Easy to send in photos. High quality tee -shirts High quality pictures on the tee-shirts Will order from here again!
Company replied
Came out exactly as I wanted, gave the impression I needed, the fool never saw his gift coming from a mile away. #Secret Santa
Company replied
Easy design & ordering process, quick delivery and lots of styles to choose from.
Company replied
Great looking shirts and fast shipping. We will definitely order from you again.
Company replied
The shirts I've ordered have been perfect! They're delivered fairly quickly, and I must say that the quality is really first rate.
Company replied
Delivered quickly and great quality for only needing a couple shirts!
Company replied
The delivery was super quick and the shirts were perfect quality
Company replied
Great website, very easy to create tshirt and order
Company replied
Exactly what I wanted, Excellent job.
Company replied
Great service great quality and fast delivery
Company replied
Good quality print and fast shipping. What more do you need?
Company replied
Ordered and the quality was great! Will order again.
Company replied
Great company, great product and great service!
Company replied
good quality & turned out just as I ordered
Company replied
Good quality shirt, fast shipping. Perfect combination.
Company replied
Fast and the right size
Company replied
Company details
Written by the company
Custom One Online is a U.S.-based custom printing company offering high-quality, same-day custom apparel for individuals, businesses, and organizations. Since 2013, we’ve specialized in screen printing, direct-to-garment (DTG), direct-to-film (DTF), heat transfer vinyl, and embroidery—bringing your designs to life with precision and speed. We’re proud to offer no minimum orders, no setup fees, and free rush shipping on most items. Whether you’re ordering a single personalized t-shirt or bulk merchandise for your next event, we’ve got you covered with reliable service, competitive pricing, and thousands of product options. With multiple fulfillment centers and over 1,500 access points nationwide, we’re committed to fast turnarounds and exceptional customer service. From custom t-shirts and hoodies to team apparel and promotional items, Custom One is your trusted partner in printing. Express your brand. Celebrate your moment. Print with Custom One.
Contact info
906 Dynamic Ave, 57032, Harrisburg, United States
- +1 (800) 813-1382
- [email protected]
- customoneonline.com
4.7
Excellent
45 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Love these folks!
As always - perfect and fast!
I will use them til the day I drop or don't need any t-shirts, probably the former.
12 February 2026
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Carroll,
Thank you so much for the fantastic 5-star review!
We absolutely love hearing this! It means a lot to know that you’ve consistently had a perfect and fast experience with our custom t-shirt printing services. Providing reliable turnaround times and high-quality results every single order is what we strive for at Custom One.
We truly appreciate your loyalty and support. We’ll be here whenever you need custom shirts—hopefully for many, many years to come! 😊
— Jill Hanson
Production Lead, Custom One
The best!
The site is easy to use. In quickly designed 4 different custom shirts in minutes. Customer service was helpful and quickly responsive when I wanted to increase the shirt quantity. The shirts arrived in a couple days and were exactly as expected.
28 January 2026
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Shelly,
Thank you so much for the amazing 5-star review!
We’re thrilled to hear that you found our site easy to use and were able to design multiple custom shirts so quickly. It’s great to know our customer service team was helpful and responsive when you needed to update your order, and that your shirts arrived fast and exactly as expected. Providing easy customization, fast turnaround, and high-quality custom t-shirt printing is what Custom One is all about.
We truly appreciate your support and look forward to helping you again with your next custom apparel order!
— Jill Hanson
Production Lead, Custom One
Fast turn around and GREAT shirts
Fast turn around and GREAT shirts! Will be reordering soon. Thanks for such a great first time experience!
Cheers!
24 January 2026
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Jamie,
Thank you so much for the 5-star review!
We’re thrilled to hear you had a great first-time experience with Custom One and that you were happy with both the fast turnaround and the quality of the shirts. Providing reliable, high-quality custom t-shirt printing with quick production times is exactly what we strive for.
We truly appreciate your support and look forward to working with you again very soon. Cheers!
— Jill Hanson
Production Lead, Custom One
Ordered a custom 2 sided T shirt and…
Ordered a custom 2 sided T shirt and downloaded my pics...
The added features where I could add to my pictures with words made it stand out even more...!!!
Definitely going to order more...!!!
19 January 2026
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Fubar,
Thank you so much for the 5-star review!
We’re glad to hear you had a great experience ordering a custom two-sided t-shirt and uploading your photos. It’s awesome to know the added design features—like combining images with text—helped your shirt stand out even more. Making custom t-shirt printing easy, creative, and high-quality is exactly what we aim for at Custom One.
We truly appreciate your support and look forward to creating more custom designs for you soon!
— Jill Hanson
Production Lead, Custom One
Delivered quickly and great quality for…
Delivered quickly and great quality for only needing a couple shirts!
23 January 2026
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Brad,
Thank you for the 5-star review!
We’re glad to hear you were happy with the fast delivery and great print quality, even for a small order. At Custom One, we’re proud to offer high-quality custom t-shirt printing with no minimums, so customers can order exactly what they need without compromise.
We appreciate your support and look forward to helping you again with your next custom apparel order!
— Jill Hanson
Production Lead, Custom One
Ordered and the quality was great
Ordered and the quality was great! Will order again.
27 January 2026
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Harris,
Thank you for the 5-star review!
We’re glad to hear that you were happy with the print quality of your order. Delivering high-quality custom printing and a smooth ordering experience is always our goal at Custom One. We truly appreciate your support and look forward to working with you again on your next custom apparel order!
— Jill Hanson
Production Lead, Custom One
It was easy to do and the shirt came…
It was easy to do and the shirt came out amazing. The shirt quality was fantastic. I'm planning on purchasing other items because of how impressed I was by everything. Highly recommend
5 January 2026
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Bonnie,
Thank you so much for the 5-star review!
We’re thrilled to hear that the ordering process was easy and that your shirt came out amazing. It’s great to know you were impressed with the shirt quality and overall experience. Providing high-quality custom t-shirt printing with an easy, reliable process is exactly what we aim for at Custom One.
We truly appreciate your recommendation and look forward to helping you with more custom apparel in the future!
— Jill Hanson
Production Lead, Custom One
The photos of my grandson turned out…
The photos of my grandson turned out perfectly on the tee-shirts. Making a tee-shirt quilt for his high school graduation coming up in June. The order turn-around time was very quick and the quality of the photo transfer was very well done!
8 January 2026
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Sandy,
Thank you so much for the 5-star review!
We’re thrilled to hear that the photos of your grandson turned out perfectly on the t-shirts. Creating something as meaningful as a t-shirt quilt for a high school graduation is truly special, and we’re honored that you trusted Custom One for the photo t-shirt printing. It’s great to know the turnaround time was quick and that the photo transfer quality met your expectations.
Thank you again for choosing Custom One. We wish your grandson a wonderful graduation celebration and look forward to helping with any future custom apparel projects!
— Jill Hanson
Production Lead, Custom One
Fast printing and delivery
Fast printing and delivery. Easy customization. Images came from small files and were enlarged very sharply.
21 January 2026
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Tanner,
Thank you for the 5-star review!
We’re happy to hear you had a great experience with our fast printing and delivery and that the customization process was easy. It’s especially great to know that your artwork—despite coming from smaller files—was enlarged and printed cleanly and sharply. Our production team puts a lot of care into art review and print quality to make sure every custom order looks its best.
Thank you for choosing Custom One. We look forward to working with you again on your next custom printing project!
— Jill Hanson
Production Lead, Custom One
Kid Sized Personalized Hoodie
This hoodie was for my grandson for his birthday. He was so excited when he saw it. Not only was what he wanted on it was, but he had to show me how soft it was inside. Using the size chart, it was just a touch big and I actually did that on purpose. All in all, it was a great experience for my first purchase.
21 January 2026
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Lois,
Thank you so much for the wonderful 5-star review!
We’re delighted to hear that your grandson loved his kid-sized personalized hoodie and that it was a hit for his birthday. It’s great to know the design turned out exactly as requested and that the soft, comfortable interior stood out right away. We’re also glad the size chart helped you choose the perfect fit—planning for a little extra room is always a smart move.
Thank you for choosing Custom One for your first purchase. We truly appreciate your trust and look forward to creating more custom kids apparel for you in the future!
— Jill Hanson
Production Lead, Custom One
I'm smiling!
The website was easy to use and design my shirt. I ordered on Tuesday and the shirts were delivered on Saturday. I was very pleased with the end result.
I will definitely use Custom One again.
10 January 2026
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Dennis,
Thank you so much for the 5-star review! We’re glad to hear you’re smiling—that’s exactly what we love to see.
It’s great to know you found our website easy to use for designing your shirt and that your order moved quickly from production to delivery. Providing an intuitive design experience, fast turnaround custom t-shirt printing, and high-quality results is what Custom One is all about.
We truly appreciate your support and look forward to working with you again on your next custom apparel order!
— Jill Hanson
Production Lead, Custom One
Disappointing experience – They only cared once it became public.
UPDATE [FEB 05, 2026] I am updating my review following a "resolution" from senior management regarding my order.
While the company eventually agreed to a partial refund for 4 of the 6 shirts, the process to get there was exhausting. In public comments, the company appears helpful; however, my private experience involved being met with rigid ultimatums. It is important to note that I was only contacted for a resolution after I posted my initial review here. It shouldn't take a public post for a company to listen to a customer's legitimate concerns.
Even the refund process itself was a struggle. They initially only refunded 2 of the 4 agreed-upon shirts, and I had to reach out yet again to point out the error and inquire about the missing balance before it was corrected. Despite the eventual refund, I am not satisfied. Getting to this resolution was incredibly hard work and required more effort than any customer should have to expend.
Management maintained a "no fault" stance, hiding behind technicalities even after I provided photos of the issues. They even attempted to have my previous honest review flagged as defamatory, which was fortunately denied by Trustpilot.
I have accepted the partial refund simply to move on, though a refund for the physical items does not account for the significant emotional stress, time, and frustration caused by their dismissive approach. While they framed the refund as a "goodwill gesture," it feels more like an attempt to silence a dissatisfied customer. I would still not recommend them to anyone. This was a trial for a larger organization, and due to the lack of accountability and the gaslighting I experienced, it will be our first and last order.
UPDATE [Jan 23, 2026]: I appreciate the response. However, there is nothing left to 'assess.' I provided documentation on Day 11 and Day 14 showing the order had major fit issues. Because these are custom items produced to the wrong sizing parameters, they are not fit for their intended purpose. I am not interested in more reviews; I am interested in a 100% refund for the total order to my original payment method. If Management is truly looking to improve, the resolution is to honor your 15-day policy for a faulty product.
UPDATE [Jan 18, 2026]: Jill (Production Lead) replied here claiming a 15-day return window. Regarding Order #30212: I received the items Dec 29, reached out Jan 9 (day 11), and sent photos Jan 12 (day 14).
Despite being within the 15-day window Jill just cited, Custom One spent a 9-email thread telling me I was "outside the window" to justify a 30% restocking fee. In my final email, I explicitly stated: "I will also be sharing this experience in detail on social media and with other dance directors to warn them about your 'service' and these defective fits." Instead of responding to find a solution, they chose to remain silent and later attempted to have this review removed by flagging it as "defamatory." Trustpilot assessed the content and determined that it was not defamatory.
While I appreciate the public offer to "understand the circumstances," those circumstances were clearly documented in the thread that went ignored. It is disappointing to see a company claim "transparency" publicly while being deceptive privately. I will not be "reaching out" to be ghosted again. If Custom One wants a "reasonable resolution," the only acceptable path at this point is a full 100% refund to the original payment method for the defective items. You have the order records and the proof of my timely contact with photos in your inbox.
ORIGINAL REVIEW:
I had a significant issue with the sizing of my order from Custom One, which didn't match the descriptions provided. When I reached out for help, the company completely ignored the product discrepancy and instead offered me a 30% off coupon for a 'new' order. It was incredibly dismissive to be asked for more money when the original issue hadn't been addressed.
This led into a frustrating return process where, despite the sizing error being on their end, I was hit with a 30% restocking fee. I reached out one last time to find a fair middle ground, but they refused to meet me halfway and ghosted me immediately following my request for a compromise. Essentially, once you buy something from Custom One, you are stuck with it—regardless of whether the product is substandard or incorrectly described. They chose to end all communication rather than provide a fair resolution. Save yourself the headache and the restocking fees—shop elsewhere.
7 January 2026
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Thank you for taking the time to share your feedback. We’re sorry that the resolution did not meet your expectations after the refund was issued.
We understand how frustrating experiences like this can be, and our goal is always to treat every customer fairly and transparently. We appreciate you sharing your experience and wish you all the best moving forward.
— Custom One Support Team
One of the best buying experiences ever!
The entire experience from navigating the website for the first time, to asking for a quote, placing the order and receiving my t-shirts was easy, fast and overall just great! And the t-shirts are exceptional! They exceeded my expectations! Could not be happier with the t-shirt itself as well as the graphic!
11 January 2026
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Sandra,
Thank you so much for the amazing 5-star review!
We’re thrilled to hear that your entire experience with Custom One—from navigating our website and requesting a quote to placing your order and receiving your custom t-shirts—was easy, fast, and seamless. It means a lot to us that both the t-shirt quality and the printed graphics exceeded your expectations. Delivering high-quality custom t-shirt printing with outstanding results is always our goal.
We truly appreciate your support and look forward to helping you again with your next custom apparel order!
— Jill Hanson
Production Lead, Custom One
I have ordered several times and I have…
I have ordered several times and I have not been disappointed. I am very pleased with the quality of the shirt prints and the quick turnaround time.
7 January 2026
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Shanica,
Thank you for the 5-star review!
We’re happy to hear that you’ve had consistently great experiences with Custom One. Providing high-quality shirt printing along with a quick turnaround time is a top priority for our production team, and it’s wonderful to know we’ve met your expectations on multiple orders.
Thank you for continuing to trust Custom One for your custom t-shirt printing needs. We look forward to working with you again soon!
— Jill Hanson
Production Lead, Custom One
Really high quality shirts
The shirts I've ordered have been perfect! They're delivered fairly quickly, and I must say that the quality is really first rate.
1 January 2026
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Thomas,
Thank you for the 5-star review.
We’re glad to hear that your custom shirts turned out perfect and that you were impressed with both the fast delivery and first-rate quality. At Custom One, we take pride in providing high-quality custom t-shirt printing with reliable turnaround times so our customers can count on consistent results every time.
Thank you for choosing Custom One—we look forward to working with you again on your next custom apparel order!
— Jill Hanson
Production Lead, Custom One
fast delivery
26 December 2025
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Tina,
Thank you for the 4-star review!
We’re glad to hear you were happy with our fast delivery. At Custom One, we work hard to offer quick turnaround custom t-shirt printing without compromising quality. Your feedback helps us continue improving our custom apparel printing services, and we truly appreciate you choosing us.
We look forward to working with you again on your next custom order!
— Jill Hanson
Production Lead, Custom One
Easy to order a custom layout
Easy to order a custom layout. Great ability to view & review the layout. Zero setup fee, same day order fulfillment, fast shipping. Excellent overall service. 👍👍👍
14 December 2025
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Paul,
Thank you so much for the 5-star review!
We’re happy to hear that you found it easy to create and review your custom layout using our design tools. Offering easy custom t-shirt ordering, zero setup fees, and same-day order fulfillment with fast shipping is a big part of what sets Custom One apart. We’re especially glad you had an excellent overall experience with our custom apparel printing services.
We truly appreciate your support and look forward to working with you again on your next custom order! 👍
— Jill Hanson
Production Lead, Custom One
Fast and high-quality
I wanted some custom-designed tees to give as Christmas gifts. All I had to do was choose the style, color and size of the shirt and upload my art. The turnaround was quick and the quality top-notch. I'm sure I'll be using Custom One again!
27 December 2025
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Kat,
Thank you so much, for the 5-star review!
We’re thrilled to hear that you had a great experience with our custom t-shirt printing and that the process—from uploading your artwork to selecting styles and sizes—was smooth and easy. Providing fast turnaround times and high-quality custom apparel is exactly what we strive for, especially for special occasions like Christmas gifts.
We truly appreciate your support and look forward to helping you again with your next custom shirt printing project!
— Jill Hanson
Production Lead, Custom One
Wonderful Experience!
I have an upcoming family event where my estranged father will also be. Since I do not trust this man to respect my boundaries, I ordered a beautiful custom tank top featuring my father's mugshot. The tank top turned out wonderfully and arrived quickly. Highly recommend ordering from this company. I'm excited to wear my new top to help reinforce some distance between my father and I.
13 December 2025
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Brittany,
Thank you for sharing your experience with us. We’re really glad to hear the tank top turned out exactly as you hoped and arrived quickly. It means a lot to know we could help you feel more confident and supported going into an important family event. We truly appreciate the recommendation and thank you for choosing Custom One.
—Jill Hanson
Production Lead, Custom One
The order was shipped extremely fast…
The order was shipped extremely fast and the quality was fantastic. The price was very reasonable. I only ordered one shirt and they did it. No minimum to what you need. I had another company print a shirt for me prior to this one and it looked like the glued a piece of cheap plastic to the shirt. I then tried this company. Highly recommended!
17 December 2025
Unprompted review
Reply from Custom One - T-Shirt & Screen Printing
Hi Dee Median,
Thank you so much for the detailed and thoughtful review! We’re really happy to hear you loved the quality, pricing, and fast shipping—and that our no-minimum option made things easy for you. We take a lot of pride in producing prints that look and feel right, so it means a lot to hear the comparison. Thank you for the recommendation and for choosing Custom One!
—Jill Hanson
Production Lead, Custom One
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