Invited
Such amazing communication and customer service. Bill usually got back to me within minutes and kept me posted about my order status. He jumped right in and helped deal with a shipping issue that w... See more
Company replied
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Invited
Very satisfied with the product. However one of the chaise loungers was damaged during shipment. The manufacturer was expecting me to inspect a large furniture order upon delivery which was impossi... See more
Company replied
Verified
Communication was a bit lacking....average at best. Unless I reached out for an update, they were not proactive in updating the order status.
Company replied
Verified
The particular fabric chair slings I ordered are difficult to find, so I was pleased that this vendor carries them. Bill even emailed me to ensure that I understood that I was only ordering the slings... See more
Company replied
Company details
Written by the company
Decor Outdoor is a modern online boutique catering to interior designers, commercial buyers and homeowners. We specialize in premium furnishings and offer dedicated service to upscale residential and commercial decorating projects. Whether you're looking for high-end outdoor furniture, luxury patio umbrellas, elegant fire pits or fireplaces, we can work with you to create your vision and stay within your budget. Our exclusive luxury brands prioritize eco-friendly materials and manufacturing processes to create some of the most unique designs in the industry.
Contact info
Online Retailer, 91601, North Hollywood, United States
- 888.784.4644
- [email protected]
- decoroutdoor.com
Verified
Reply from Decor Outdoor
Kenneth, thanks for your comments. We try to make ordering as easy as possible.
Verified
Best Customer Service
The company had exactly what I needed and the rep spent significant time on the phone and exchanging emails to assist me with my decisions. The fabric samples came promptly. This company was so responsive. The best customer service.
24 October 2025
Reply from Decor Outdoor
Vanessa, we understand that our product line is an investment and want customers to feel confident in their decision when they order. We try to ensure that you have the information and resources you need in a timely fashion, so there are no surprises and you're happy with your products.
Works so well and such a elegant design
Works so well and such a elegant design
27 September 2025
Unprompted review
Reply from Decor Outdoor
We agree! Enjoy!
Invited
Great Product, Excellent Service
Such amazing communication and customer service. Bill usually got back to me within minutes and kept me posted about my order status. He jumped right in and helped deal with a shipping issue that was not his fault.
My Skargarden Laknas benches are the perfect addition to my outdoor space. Such amazing quality and craftsmanship. They have a timeless modern design that works with many styles.
12 June 2025
Reply from Decor Outdoor
Sarah, I'm glad we were able to sort things out with your second bench relatively quickly and appreciate your patience and understanding.
Invited
Great customer service
3 September 2025
Reply from Decor Outdoor
Thanks!
We try to provide the support we want as customers ourselves.
Invited
Recently I decided to replace a broken…
Recently I decided to replace a broken part on a very large Shademaker umbrella. I called the company to inquire about purchasing the part. I was given the email address for Bill Ferris at Decor Outdoor.
Bill was absolutely fantastic. It did not matter that I purchased the umbrella at a different store (the question never even came up). He responded quickly and from just a few pictures and my less than expert knowledge, he was able to determine which part I needed. When a problem popped up with shipping, he explained the issue and helped to resolve the problem in a way that was mutually beneficial. I couldn’t be more pleased with the help that I received. I highly recommend Decor Outdoor. I really appreciate that the Shademaker company recommended Bill to me.
9 July 2025
Reply from Decor Outdoor
Mark, thanks for your generous comments.
We have strong relationships with our vendors and make every effort support customers before, during and after they purchase (and yes, sometimes not even from us).
It's a big point of emphasis for Decor Outdoor and we hope it sets us apart from the competition. After all, high-end patio umbrellas are an investment and we want to help customers maximize the value they get, so they're satisfied and will look to us when they want to add new outdoor furnishings or finally replace their initial purchase.
Verified
Bill made sure the in-ground mounts…
Bill made sure the in-ground mounts were delivered before the concrete pour. great pricing
10 July 2025
Reply from Decor Outdoor
We're happy to coordinate with your construction schedule. Enjoy your shade the rest of the summer.
Verified
great experience as always
18 July 2025
Reply from Decor Outdoor
We try! Glad you've had such success with the Safari umbrella from Woodline.
Verified
Communication was a bit…
Communication was a bit lacking....average at best. Unless I reached out for an update, they were not proactive in updating the order status.
16 July 2025
Reply from Decor Outdoor
I'm sorry you were not happy with the communication.
On the product page for the item you ordered, the expected lead time of a week is listed below the Add to Cart button. However, it's possible that you didn't see the message. We'll see if there are ways for us to make it more pronounced.
When your order shipped on time the following week, we sent an email alert with the tracking number and shipping service. Did you receive it? If not, it's possible that it went to spam or a firewall prevented it from reaching your inbox. We're checking into ways to ensure our email messages are not flagged as spam, since missed communications can be frustrating for everyone.
Thanks for your feedback.
Verified
Speed and specificity or transaction
Speed and specificity or transaction. Personal phone call was very easy to source my part needed.
25 June 2025
Reply from Decor Outdoor
Glad we could make your ordering process quick and easy.
Verified
Great service
The particular fabric chair slings I ordered are difficult to find, so I was pleased that this vendor carries them. Bill even emailed me to ensure that I understood that I was only ordering the slings (rather than the chair frames).
6 June 2025
Reply from Decor Outdoor
The H55 is a great casual lounge chair and it's nice that Skargaarden offers replacement slings. However, there are no images of just the slings, so it's easy to see how some folks get confused. Hope you get many years of enjoyment out of them.
Verified
Reply from Decor Outdoor
Thanks Scott!
We appreciate your business and try to keep customers informed all along the way.
Verified
Excellent customer service
Excellent customer service! We will definitely keep this company in mind for future purchases.
14 May 2025
Reply from Decor Outdoor
Madelaine, it's our pleasure.
Your Bambrella Hurricane umbrella has been one of our most popular shades over the years and is very durable. Please share photos once it's been set-up.
Verified
Reply from Decor Outdoor
Thanks Darren! Umbrella canopies eventually wear out and Bambrella makes it easy to replace them.
Verified
Timely Sert
I had asked for a delayed delivery because of moving into a new house and they complied.
20 March 2025
Reply from Decor Outdoor
I'm glad the schedule adjustment was successful. We make every effort to ensure each delivery goes smoothly.
Verified
Reply from Decor Outdoor
Sometimes things just happen but we want to ensure they're handled as quickly as possible. Thanks for your understanding.
Invited
Reply from Decor Outdoor
Sophia, thanks for the kind words. We try to keep customers updated throughout the ordering process.
Invited
I'm waiting for spring to install my…
I'm waiting for spring to install my new embrella. Looks like I have everything I need so I haven't used it yet.
4 March 2025
Reply from Decor Outdoor
Glad to hear you received everything. Let me know if you have any questions when you set up your patio umbrella.
Invited
Reply from Decor Outdoor
We definitely appreciate your support. Let us know if you need anything else.
Invited
Reply from Decor Outdoor
So sorry to hear that. What happened?
Warranties on frames and hard parts are typically 2 years and canopy fabrics 3-7 years. I'm happy to extend a discount on replacement parts if you still have the umbrella.
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