I live in Denmark, and I have been customer for Deloox.dk for more than one year. Whenever I want to buy a perfume, I would rather buying from Deloox.dk, since they have "Reasonable price and fast s... See more
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I ordered a perfume from Deloox.dk, it arrived when expected but the product was leaking and the atomizer was not working properly. I wrote an email to their customer service (#738109985) and af... See more
Company replied
The shopping experience was good, found the perfumes I wanted. However, the air bags in the package were broken when they were delivered, I would expect more protection in the package for perfum... See more
Exceptional service I could see a product I ordered slowed my order down, so I couldn't reach it in time, I wrote to customer service and they fixed it the same day, and replaced it with another... See more
3.7
Average
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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A good product with consistently…
A good product with consistently friendly prices compared to other shops
25 December 2025
Unprompted review
got my package after 26 days
Deloox review
I had a bad experience with Deloox the other day (#17852304)
I bought a perfume from Deloox on 10/29/25
I got the order confirmation, and it said on the website that it would be delivered within 2-3 days, so after 5 days (11/04/25) without any other response, I decided to contact them to ask what had happened to it. (At this time, my delivery app said that the delivery company had not received the package yet, but Deloox's website said that they had sent it).
Immediately after, an automatic email came, saying that they would respond within 7 business days, and the next day (11/05/25) they responded, and wrote that I should send the order number so they could see if they could find my order.
I did so right after. They wrote back, said that they could not find the order, and would send me on to their real customer service. (They will also respond within 7 business days)
After 8 business days (11/13/25) without a response, they finally wrote that they were sorry that they had not had time to respond. They then asked if the problem had been solved yet or if it was still relevant. If it was still relevant, I should answer with “yes” and then they will prioritize me highest in responding back.
I wrote yes, and not until 6 days later they responded again. (11/19/25)
They wrote that the package had been found to be lost in their sorting of packages.
They then gave me 2 options: either I could get my money back, or they could send it again. I chose to have it sent again. They sent it the same day, and I received it 5 days later. (11/24/25)
When I got the package, I opened it and it looked perfectly fine.
So all in all, their products are legit enough, their customer service is nice, but in my experience they have no control over the sorting of their packages and delivery.
2 stars from here
24 November 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you experienced inconvenience with the delivery of your order.
I understand that it was frustrating that the parcel took longer than expected to arrive and that you had to wait several times for a response from us. Unfortunately, the first parcel was incorrectly sorted by the carrier and ended up in the wrong shipping network, which resulted in it being returned. We contacted you immediately on 19 November and sent a new parcel, which you received on 24 November.
We are glad that it finally arrived safely and that the product was in perfect condition. Thank you for your patience during this process and we apologise for the delay.
We appreciate your trust in us and are glad that we were able to resolve the issue.
Kind regards,
Team Deloox
Its real and the prices are good
1 October 2025
Unprompted review
Very happy with the service
Very happy with the service, highly recommended!
22 September 2025
Unprompted review
The company of th ie ves 🙌👎
The company of THIEVES🙌👎 THEY WILL STILL YOUR MONEY AND THEY WILL NOT SENT THE PRODUCT YOU PAY FOR IT! FACTS!
10 June 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your feedback. We are sorry to hear that you had such a negative experience with our service. We have contacted you by telephone and cancelled the shipment. The package has now been returned. The order has therefore been cancelled and the full amount has been refunded to you.
Kind regards,
Team Deloox
Very unprofessional company that leaves…
Very unprofessional company that leaves it’s customers in the dark. The day I ordered my package, I was told I would get a mail once it had been shipped so I could track the package. I had to call because a week had passed with no word and on the site it says that shipping takes 1-8 days. I called and they said a product in my order had not been available yet, they said they would ship it the next day. I have been tracking my package for the last 5 days with no new updates about shipment, until one day it says that Delois has cancelled my order. I call and ask why, and I’m told that the order was damaged and that they’ll send me a new one in 4 days 🤦🏻♀️
The thing that’s uncomfortable about this is being left in the dark as a customer, receiving no info from the company itself about all this and having to sit and wonder on my own and be the one to reach out multiple times.
1 July 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your feedback. We are sorry to hear that you experienced this inconvenience and had to contact us several times to get clarity about your order.
We understand how frustrating it is when you do not receive updates and are left in uncertainty.
We sincerely apologise for the delay and miscommunication in this process.
Unfortunately, we are unable to look into your situation further at this time, as we have not yet received the necessary information from you.
As soon as we have this information, we will be happy to help you further. We hope to be able to resolve this for you.
Kind regards,
Team Deloox
perfect good quality so speed
2 June 2025
Unprompted review
Deloox actually did very good
Deloox actually did very good - but they use Budbee as distributor in DK and they do not live up to the amount of days that Deloox promise for delivery...
My package was stuck with the distributor for 5-6 days...
15 May 2025
Unprompted review
Beware: perfume smells fake
Purchased one of my favorite perfumes but thats definitely not what is in the bottle. The smell is overpowering and like soap - I suspect it is fake goods.
13 May 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your feedback. We are sorry to hear that you are not satisfied with the product you received. We would like to inform you that we only sell original products.
If you still have a complaint, we recommend contacting our customer service team. We will be happy to help you further. Unfortunately, we cannot find an order under the name provided, so we are unable to contact you directly.
Kind regards,
Team Deloox
Not reliable
I am extremely disappointed with this company’s service. Their website states that delivery takes up to three days, which is why I chose them to buy a gift for my friend’s birthday on the 12th. However, while a shipping label was created on March 5th, the package itself was never sent.
When I called customer service today, I was assured that my package would be delivered between 10:00 and 16:00. Trusting this information, I waited, only to find out that no such delivery was scheduled by the postal company. As a result, my order never arrived, and I had to rush to buy another gift—one I hadn’t originally planned for.
I expected reliable service but instead received misleading information and unnecessary stress. Very disappointing!
12 March 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your feedback!
We are very sorry that your shipment has been delayed. We have been working with this carrier for a number of weeks now and are doing our best to ensure that everything runs as smoothly as possible.
We apologise that your parcel did not arrive in time for your friend's birthday. Fortunately, I see that the parcel was delivered today. We have since contacted you to provide you with a free return label so that we can resolve the issue as quickly as possible.
If you have any further questions, please let us know!
Kind regards,
Team Deloox
Very fast delivery
Very fast delivery, the company is very efficient and successful when it comes to delivery. The product is of high quality and genuine, packaging in very good condition. And they give you information and tracking of your package on a daily basis.
12 February 2025
Unprompted review
The shopping experience was good
The shopping experience was good, found the perfumes I wanted.
However, the air bags in the package were broken when they were delivered, I would expect more protection in the package for perfumes to be honest.
Also the shipping fee is quite high, and it doesn't matter what you order or for how much
20 January 2025
Unprompted review
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