Denby Pottery Reviews 37,674

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, noting that they last a long time and maintain their appearance even after years of use. Consumers appreciate the beautiful designs and the fact that the products are made in Britain. People highlight the excellent delivery service, with items being well-packaged and arriving in perfect condition. The ordering process is generally described as smooth and easy. The customer service is also commended, with reviewers noting prompt and efficient responses to any issues.

Based on these reviews

Rated 5 out of 5 stars

We used our Tesco points to purchase more of Denby's fine crockery/china. The process was very easy and fairly intuitive web site allowed us to find the various plates and dishes that we wanted. Whils... See more

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Rated 5 out of 5 stars

Really happy with my experience of buying online at Denby and using Tesco Clubcard vouchers. (I saved £133) Fairly easy process overall. I purchased a 12 piece dinner set and added 2 extra of each ite... See more

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Rated 5 out of 5 stars

I have been a Denby "fan" for more than 50 years and have purchased several sets in different designs and colors. Everything is shipped extremely well and arrives in perfect condition. What I love i... See more

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Rated 5 out of 5 stars

Great local stoneware producer! Having recently gotten married and moved to the UK from abroad, we wanted to get some dishware that reflected both of our tastes. Happened across Denby quite by acciden... See more

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Rated 5 out of 5 stars

We love our Azure Coast dinnerware, every single piece is beautiful! We have received many compliments. We were excited to find a great sale price on stocking up on more of the salad/medium size plate... See more

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Rated 5 out of 5 stars

Extremely pleased as I was Able to buy a replacement dinner plate to replace one recently broken , and was a set bought over a year ago, so was pleased can buy singular plate , bought some side plate... See more

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Rated 5 out of 5 stars

We ordered new dinnerware directly from the Denby website and had them shipped. When they arrived the delivery person dropped one of the boxes and broke three of the dishes. Everything was packed real... See more

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Rated 4 out of 5 stars

I previously purchased dinner plates and side plates which were excellent but the side plates were smaller than expected or desired (my fault for focussing only on dinner plate size). I could not get... See more

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Rated 5 out of 5 stars

I've always liked Denby pottery: the stuff lasts a lifetime and looks really smart. I bought a number of mixed bowls and plates from the seconds stock, knowing there was a slight risk in getting somet... See more

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Rated 5 out of 5 stars

Great packaging as always and speedy delivery, Reliable products which keep on coming, difficult to resist! my adult grandchildren are big fans and help me out when the shelves get a bit too full.... See more

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Rated 5 out of 5 stars

The ordering process at Denny is great 👍🏻 Sadly the top layer of the table mats I ordered have already started to lift which is really disappointing as they are less than a month old. I had expect... See more

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Rated 5 out of 5 stars

Absolutely delighted with my purchase, my daughter has denby & I’ve always admired it. My current china needed replacing, and I couldn’t find anything suitable, till I went to an outlet store, & saw... See more

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Rated 5 out of 5 stars

We ordered a set of 8, black mugs. They are beautiful - great quality! We originally ordered a different colour during their Boxing Day sale, but our order was cancelled since the colour was out of st... See more

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Rated 5 out of 5 stars

First, Denby dishes are just BEAUTIFUL and TIMELESS. I started collecting 30 years ago. The designs and techniques have evolved and I am now transitioning to a new theme. I have also started mix and m... See more

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Rated 5 out of 5 stars

Bought new tableware from Denby with a degree of nervousness. Was rather concerned that 3 boxes of ceramics might not survive the delivery process. Placed order online and awaited delivery, thinking t... See more

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Rated 4 out of 5 stars

My first delivery was smashed to smithereens. It was dealt with promptly by Gemma. Replacements sent. However 1 plate was the wrong size. Also dealt with by Gemma. Unfortunately, the correct plate ar... See more

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Rated 5 out of 5 stars

All our crockery is from Denby pottery dinner wear stood the test of time and still looks absolutely fantastic. Coffee mugs also brilliant we just seem to have a habit of breaking them recently ordere... See more

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Rated 5 out of 5 stars

Extremely please with the customer service I received. I purchased 16 place settings during the Black Friday sale. When I received the order, 13 of the 16 cereal bowls were a slightly lighter sha... See more

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Rated 5 out of 5 stars

Denby can be always relied on for quality that lasts. Most of my Imperial Blue is still going well after 35 years use but it's great to be able to still replace anything broken or add to the set as ti... See more

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Rated 4 out of 5 stars

We love our Denby Azure crockery for every day dining. It is beautifully made, durable and looks great. However, we are disappointed that every “accessory”, e.g. butter dish, salt and pepper pots have... See more

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Rated 4 out of 5 stars

Arrived promptly. Lovely Christmas decoration. Perfect for a gift. The only reason I didn’t give it 5 stars was because the green string was somewhat frayed….. could’ve been better quality…. May nee... See more

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Rated 1 out of 5 stars

Very difficult to place an order. Customer service was impossible to contact, necessitated multiple attempts (5) before reaching someone. If I hadn’t liked the appearance of the bowls, the order never... See more

Rated 4 out of 5 stars

Expensive so you need to use clubcard points and offers to make it workable. Bought 2 sets of cutlery mainly as we inexplicably lose forks and I wanted some matching sets for Christmas guests. Happy w... See more

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Rated 5 out of 5 stars

I ordered some replacement mugs for my dad in his favorite Denby pattern because he has broken several over the years and loves using one for his morning coffee. He has Alzheimers and not having his f... See more

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Rated 5 out of 5 stars

Purchased replacements from the Imperial Blue collection to maintain “ten of each” for our set originally purchased in the first few years from introduction into the marketplace. We have used them for... See more

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Rated 5 out of 5 stars

First discovered Denby “Halo” at a JC Penneys discount clearance of household items area of the store. Absolutely incredible discount of a few breakfast sets; plates;bowls ;and cups for Pennies on the... See more

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Rated 4 out of 5 stars

Hi yes problem - damaged delivery- contact with company Simple- item replaced promptly. Better packed - problem not have arisen . Plate on outside - base of which in contact with cardboard box - not... See more

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Rated 3 out of 5 stars

choice in Imperial Blue seems more limited than it was. We broke a 10cm diameter bowl and could not replace it with same. We chose two of something bigger and in a different range. Used the UK websi... See more

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Rated 5 out of 5 stars

Denby's Imperial Blue crockery has been central to my family's life for nearly 35 years and nearly all of it is intact and in great condition. As I now need an additional set, I didn't hesitate to sta... See more

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Rated 5 out of 5 stars

Absolutely super experience, from ordering to delivery, and all packaged with care! I have wanted denby dinner set along with accessories for many years and never had the money to buy everything, I... See more

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Rated 2 out of 5 stars

I had ordered some dinner plates and wanted to know an ETA of when to expect them as that was not offered at the time of the order. I sent an email to customer service asking the question of when I mi... See more

Rated 5 out of 5 stars

Each piece was carefully wrapped and arrived in pristine condition. The quality of the pottery is outstanding. They’re beautiful to look at, as well as very functional. All my guests love using this p... See more

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Rated 5 out of 5 stars

Easy ordering and well packaged delivery. Made in England Denby pottery is the best oven to tableware and the best everyday daily dinner set. It's not a cheap upfront purchase but given it lasts a lif... See more

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Rated 5 out of 5 stars

I absolutely love this brand for it's durability on dinnerware. I've had the Denby blue collection for 7 years now and I only had 1 chip happen after dropping a bowl in the sink. I ordered a replaceme... See more

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Rated 5 out of 5 stars

I bought some soup bowls, exactly what I was looking for. The colour is amazing. They took some time to arrive as the first parcel was too big for the retailer to accept, so the company sent me a seco... See more

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Rated 5 out of 5 stars

Denby Pottery are so reliable, their service is prompt and efficient. They package their items excellently, so that every item arrives safely. Their pottery is beautiful, of highest quality and varied... See more

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Rated 5 out of 5 stars

What can I say, I love Denby pottery. I've built myself quite a nice collection of Imperial Blue, and it's all lovely. Some of it is seconds (not that you would really know), and it's all excellent.... See more

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Rated 5 out of 5 stars

Denby Pottery has a well established reputation, and I've been collecting Regency Green for many years. As with all pottery tableware, if you are using it every day, you get wear and tear, chips and b... See more

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Rated 5 out of 5 stars

Always lovely items from Denby pottery. We really appreciate the 'Made in England' ranges. All packaged and delivered on time. Did need to contact customer service regarding an item that was not... See more

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Rated 5 out of 5 stars

As always, Denby never fails to deliver on high quality and standards. Received my beautiful mugs and ramekins last week, perfect addition to our coffee station. Love the look and feel of them and hot... See more

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Company details

  1. Ceramic Manufacturer
  2. Countertop Store
  3. Home Goods Store
  4. Kitchen Supply Store
  5. Pottery Manufacturer

About Denby Pottery

Written by the company

View New Designs
Dinnerware Sets
Shop by Colour
The Conscious Choice
Contact Us

All About Denby

When you buy Denby, you're choosing items with purpose and soul: hand-crafted, considered and made-to-last pieces that are truly a conscious choice. We’re still on the same site in Derbyshire where the pottery was founded in 1809 and our rich heritage is built on the generations of craftspeople making pottery here. Nestled next door to the seam of clay which our founder discovered, many traditional hand-crafting techniques are still used in our factory today. Everything we design and craft has versatility, beauty and durability, and is truly styled by life.

Versatile

One set can be everyday and special occasions, and every piece can be used in the oven, freezer, microwave and dishwasher. Our ranges are super versatile and multi-functional so a smaller number of pieces are needed - cook, serve and store in the same piece. Mugs double as plant pots, bowls as candle or trinket holders and jugs as vases.

Beautiful

Our stunning glazes and shapes make Denby a lovely thing to have in your home, share when you’re entertaining and also to buy as a thoughtful and sustainable gift. Our ceramics and homewares are not just for the kitchen - enjoy them around the home to add style as well as function to any room.

Durable

Denby’s durability is legendary, an attribute which becomes increasingly important as we look to reduce our disposable purchases. Our stoneware ranges come with a 10 year guarantee, and as our stoneware is super-strong, you can use it confidently and for occasions when you might otherwise use a disposable plate or cup.



Contact info

4.8

Excellent

TrustScore 5 out of 5

38K reviews

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Rated 5 out of 5 stars

First Class plates.

Bought for my Son and Daughter in Law who love Denby pottery and their designs. Also this supports companies who are make English products.

4 February 2026
Rated 5 out of 5 stars

Just love it.

I have had the mug before but broke it. It is comfortable to hold, tough but pleasing in shape and weight and British made. I love it!

4 February 2026
Rated 5 out of 5 stars

Beautiful products

Beautiful products, delivered quickly and well packaged to ensure there was no damage. Fully endorsed this brand and online delivery system.

4 February 2026
Rated 4 out of 5 stars

Really fast response

Really fast response, and perfect delivery organisation. Items just as expected, except for the colour of the inside glaze, which had not really shown up well in catalogue pictures. However, well finished, and good value through the connection with the shopping points system. Good size and depth bowls, so will be keeping them.

3 February 2026
Rated 5 out of 5 stars

Good quality cutlery set

Good quality cutlery set, as expected. Arrived in about 3 days, which was perfectly fine. I received good communication; acknowledgement of order and delivery updates. The box was terribly torn, to the extent I thought somebody might have nicked some of the order, but the main packaging was intact and, being cutlery, it didn't cause any damage.

28 January 2026
Rated 5 out of 5 stars

I love Denby products

Love this UK Company. Amazed to learn no longer sell the azure coast range!
Still awaiting emails on waitlist for items, they seem to have run out of choices of placemats and large curve mugs in azure.
Excellent experience shopping with Denby from beginning to end, always reliable.

17 January 2026
Rated 5 out of 5 stars

Quality product

I have to say that the quality of the product is what drew me to it. Sadly it was a replacement item to a set purchased through Amazon. So with the benefit of hindsight (as I may have just got unlucky) the question needs to be for such a delicate item. Would you trust Amazon to safely deliver a complete Dinner Set?
In contrast to the method of packaging used by Denby - Air filled bubble polystyrene. Amazon used no protective packaging at all! How only 1 cereal bowl was in 5 pieces is a miracle.

I will in future order directly from Denby having learnt my lesson.

3 February 2026
Rated 5 out of 5 stars

The two bowls and side plate were…

The two bowls and side plate were delivered promptly and in perfect condition. It is lovely that you are continuing the Imperial Range which means I can buy one off pieces without having to start with a whole new set.

2 February 2026
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Reply from Denby Pottery

We're happy to hear that your order arrived promptly and in perfect condition. It's great to know you appreciate that we continue the Imperial Range, allowing you to purchase individual pieces. Thank you for your positive feedback.

Rated 5 out of 5 stars

Always good quality stuff

Always good quality stuff. Arrived quickle and well packaged

3 February 2026
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Reply from Denby Pottery

We appreciate your feedback and are so glad you find our products good quality and that they arrived quickly and well packaged. Thanks!

Rated 5 out of 5 stars

Lovely bowls, great deal with Tesco vouchers

Used Tesco vouchers plus a small amount of cash to complete the order plus p&p for 6 large nesting bowls and I’m really pleased with them. I have had an Imperial blue collection for over 30 years - it was on our wedding list - and these bowls fit in nicely with it. They are great for pasta, stews, big healthy salads - I love them.

2 February 2026
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Reply from Denby Pottery

We're delighted the nesting bowls complement your Imperial blue collection so well! It's great to know they're perfect for pasta, stews, and salads. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery. With the quality you'd expect from Denby. Never disappointed

1 February 2026
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Reply from Denby Pottery

We appreciate your five-star review! We're so glad the delivery was prompt and that you're never disappointed with the quality.

Rated 5 out of 5 stars

Very fast shipping receive items well…

Very fast shipping receive items well before Xmas and not 5+ weeks as initially listed on the website.

15 December 2025
Denby Pottery logo

Reply from Denby Pottery

We're happy to hear that your items arrived well before Christmas. We appreciate your positive feedback regarding the fast shipping! Thank you for your review.

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