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EDgun Shop Reviews 2,010

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's dedication to providing good quality service. Consumers appreciate the fast delivery service and the high quality of the products. People highlight the wide selection of accessories and spare parts available. The reviewers are also satisfied with how quickly the items are packed and shipped. Consumers mention that the items usually arrive faster than expected and are undamaged. The products are considered to be of great quality.

Based on these reviews

Rated 4 out of 5 stars

Good quality service from this online store. Fast delivery of products, I'm very happy in that regard. However, response to emails/enquiries is slow and needs to be improved.

Company replied

Rated 4 out of 5 stars

I bought an Edgun Leshiy 2 here. It leaks in at minimum three places. I've fixed two so far, I don't know where the third one is. Or fourth, fifth, etc. I wrote to customer service twice, they... See more

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Rated 5 out of 5 stars

Fantastic service by Leandro can not fault the customer service in any way. I bought a new L2 and had a slight issue with the meazy gauge one email and response no argument straight replacement even o... See more

Company replied

Rated 5 out of 5 stars

Wonderful shop. Every thing that you need for your Edgun. Accessoires and even the smallest spare part. Delivery is fast and packaged real good. Only downside is no payment with Ideal. I will def... See more

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Rated 5 out of 5 stars

Fantastic all round ,I was very sceptical at first on buying a rifle from abroad and having it shipped to the uk! But took the plunge, my new leshiy 2 turned up with in a couple of weeks along with va... See more

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Rated 5 out of 5 stars

I ordered upgrades and spare parts for my Leshiy 2 and received my order promptly. U.S. customs withheld the order for 24 hrs. They opened and inspected the shipment and did a lousy job of returning... See more

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Rated 5 out of 5 stars

EDgun shop was very helpful in my request to ship a long leshiy 2 as soon as possible for which i am very grateful. i already bought a leshiy 350 all black edition which was delivered impeccable and a... See more

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Rated 5 out of 5 stars

My problem has been resolved; the company refunded my money. It was Spanish customs that was causing the problems. Thank you very much for everyone's efforts in resolving this issue.

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Rated 5 out of 5 stars

Horrible customer service. I never received my product and I messaged them and they just keep saying that it was delivered when i've never even got it. They refuse to rectify the situation. ******UPD... See more

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Rated 5 out of 5 stars

Excellent delivery. Exactly on time even when the time frame was between ordering and aspired delivery was very short. many thanks for that. service and communication was excellent. very well protecte... See more

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Rated 5 out of 5 stars

Perfect airgun and great service. I've never shot anything like this before. If you are doubting about ordering, just do it. You won't be disappointed! Worth the wait and every penny.

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Rated 5 out of 5 stars

Great product! I have 2 others by same manufacturer, compact versions. They are perfect for the application, and are very well made. their tracking system is different, but it does work well. Their sy... See more

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Rated 5 out of 5 stars

I love how quick they pack and ship the items and they arrive faster than expected. I ordered something from edgun and something from a company in the usa and the one from edgun arrived before the one... See more

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Rated 5 out of 5 stars

Part took a few weeks to get but expected considering the Leshiy Classic is out of production . Shipping was quick. Thank you, Edgun shop

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Rated 5 out of 5 stars

There was a small problem which wasn’t even their fault as the courier was to blame. They are true gentleman correcting it and made sure I was a happy customer!

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Rated 5 out of 5 stars

For the last 4 years I’ve not been disappointed with the service from these guys and girls keep up the great work and I’ll be back again soon.

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Rated 5 out of 5 stars

Order was processed and shipped promptly. It was also received in a very timely manner even though it was shipped from outside of the United States. I have confidence in this company and would order a... See more

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Rated 5 out of 5 stars

My goto place for Leshiy2 parts. Excellent and super fast service. Absolutely reliable. Would give 10 stars if possible.

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Rated 2 out of 5 stars

Very happy with the delivery time exceedingly fast however the .22 6kg lead I ordered for pressing slugs arrived scrunched up in a plastic bag admittedly it was in bubble wrap but not protected enoug... See more

Rated 1 out of 5 stars

First order arrived in USA fine. Second order held up USA customs for more information on the parts. Customs said it reached out to Edgun but hasn't received an answer. Customs wants to return my pa... See more

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Rated 1 out of 5 stars

They sent me the wrong size suppressor for my gun, and have not replied to my email to their support email in almost 2 weeks... If support had followed up with me and worked out a solution with me I w... See more

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Rated 1 out of 5 stars

UPS stole my package - the driver marked it as delivered and I've been waiting for more than two months for a solution, complete unwillingness from both EdGun and UPS... so €200 is gone... stay away f... See more

Rated 1 out of 5 stars

I have had a terrible experience with this company, I bought a rifle for over £3000.00 and it was lost by the courier DHL. DHL accepted full responsibility for the issue and said Ed Gun Spain can get... See more

Company replied

Rated 1 out of 5 stars

I placed an order and the shipping was very fast. The issue is that it was packaged poorly and the packaging was damaged and the pin I ordered fell out. i think the packaging should have been a little... See more

Rated 1 out of 5 stars

I had sent an e-mail to you last week regarding a malfunction of the product I had received without receiving any response at all from you. The product had not been accompanied by any Owners, Opera... See more

Rated 1 out of 5 stars

I waited over a month for my order to clear customs. Then after receiving it. I get a bill for $400 in brokerage fees from the delivery company that I was not expecting. The worst part is I am missing... See more

Company replied

Rated 1 out of 5 stars

Bought a leishy 2, basically the gun was faulty from the beginning. Spain were very slow to help, eventually sent it to their guy in the UK. It took him 6 months to look at it, and 6 months of his bul... See more

Company replied

Rated 1 out of 5 stars

In November I ordered an L2 received it end of November on receiving it. I found it to be faulty with pressure gauge leaking from the actual pressure gauge not the seals excessive creep in the regulat... See more

Company replied

Rated 2 out of 5 stars

I have had a notification saying my order would arrive on the 15th December, yet it appears it has not even left Spain, not a happy customer, I still have no idea when my order will arrive. I cannot g... See more

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Rated 1 out of 5 stars

Horrible experience. I'm in the US. My package was returned by US customs TWICE. I can't get responses to my emails asking for updates. It's been a month and a half since I made my order. Do NOT orde... See more

Company replied

Rated 1 out of 5 stars

Edgun Spain must have the worst customer service ever I purchased my leshiy from them said 3 days ? After 2 weeks and countless messages it arrived . On opening the box I noticed they sent the w... See more

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Rated 5 out of 5 stars

I'm getting my parts/acceries in 2 days!!! From half way around the marble. Unbelievable. That's some service.

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Rated 5 out of 5 stars

I ordered an item....had some trouble with item getting to me thru customs...Leonardo reached out to me and offered to send a replacement item... had been really upset before because it had been like... See more

Rated 5 out of 5 stars

grateful for the Edgun Leshiy Classic parts - I was afraid my classic was going to be put into the scape heap. Thank you

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Rated 5 out of 5 stars

Very quick shipping, even to Canada! Tracking available throughout delivery. Products are a great quality.

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Rated 5 out of 5 stars

Great communication and fast shipping. I will do business again and recommend to others. Thank you.

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Rated 1 out of 5 stars

What and pay for my product a month and a half ago still have not got it. Ask them for a refund. Still have not got that either lousy company to deal with. I would never deal with them again. They kee... See more

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Rated 5 out of 5 stars

Your products are high quality. Process of purchase is a breeze. Delivery is fast. However, some of you products are sold out.

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Rated 1 out of 5 stars

Three weeks later, I still haven't received the items! Confirmation #05PMJWR28

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Rated 5 out of 5 stars

A very large selection of accessories and spare parts The fast and secure shipping with excellent shipping information should also be emphasized.

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Rated 5 out of 5 stars

Excellent service. Outstanding rifles. Used a few times since tonget spares and consumables.

Company replied


Company details

  1. Sporting Goods Store
  2. Airsoft Supply Store
  3. Ammunition Supplier
  4. Hobby Store
  5. Shooting Event Area
  6. Shooting Range

About EDgun Shop

Written by the company

At EDgun Airguns Shop, we proudly carry the legacy of EDgun—pioneers of compact, high-precision airguns that redefined the industry. As the official source for premium EDgun products, we offer the iconic Matador and Leshiy series, alongside a curated selection of accessories and spare parts for the serious shooter.

With worldwide shipping, personalized customer support, and a steadfast commitment to excellence, EDgun Airguns Shop is trusted by airgun enthusiasts around the globe.

Go to EDgun Airguns Shop

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 65% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Fantastic service by Leandro

Fantastic service by Leandro can not fault the customer service in any way. I bought a new L2 and had a slight issue with the meazy gauge one email and response no argument straight replacement even offered to take advantage of the free postage. Not only best guns on the market best customer service too. Any issues they sort straight out I would 100% be confident in buying again and can not recommend enough.

5 February 2026
Unprompted review
EDgun Shop logo

Reply from EDgun Shop

Hi Dan, it’s great to hear Leandro took such good care of you! We always aim to back up the best guns with the best support. Enjoy that new L2!

Rated 5 out of 5 stars

Wonderful shop.

Wonderful shop.
Every thing that you need for your Edgun. Accessoires and even the smallest spare part.
Delivery is fast and packaged real good.
Only downside is no payment with Ideal.
I will definitely be ordering again when i need parts, accessoires or something more complete.

28 November 2025
EDgun Shop logo

Reply from EDgun Shop

Hi Christiaan, we're thrilled you found all the parts you needed! We appreciate the feedback regarding iDeal; we're always looking for ways to make checkout easier for our customers.

Rated 5 out of 5 stars

Great communication and fast shipping

Great communication and fast shipping. I will do business again and recommend to others. Thank you.

19 January 2026
EDgun Shop logo

Reply from EDgun Shop

Hi John, thanks for the recommendation! We’re happy to hear you were pleased with the communication and shipping. We look forward to seeing you again soon.

Rated 1 out of 5 stars

What happened to Edgun!?

Service, quality and response has all gone,

31 October 2025
EDgun Shop logo

Reply from EDgun Shop

Hi Chris,
I’m sorry to hear we didn’t meet your expectations this time. We’ve tried to stay in contact as much as possible, and we see your order was delivered on January 20th. We are here to help, so please reach out if you need any further assistance!

Rated 1 out of 5 stars

UPS stole my package

UPS stole my package - the driver marked it as delivered and I've been waiting for more than two months for a solution, complete unwillingness from both EdGun and UPS... so €200 is gone... stay away from them, shop elsewhere

26 November 2025
Rated 5 out of 5 stars

Fantastic all round

Fantastic all round ,I was very sceptical at first on buying a rifle from abroad and having it shipped to the uk! But took the plunge, my new leshiy 2 turned up with in a couple of weeks along with various other upgrades and accessories , very small problem with my behemoth moderator but with no hassle at all got it replaced. Lots of correspondence which put my mind at ease. Very informative. It’s very reassuring that if you are at all unsure on anything there is help . Highly recommend . Cheers Edgun

5 January 2026
EDgun Shop logo

Reply from EDgun Shop

Hi Chris,

Thank you so much for the detailed and honest review! We’re really glad you took the plunge and that everything arrived safely. It’s great to hear the issue with the moderator was resolved quickly and that our communication helped put your mind at ease.

Enjoy your Leshiy 2, and thanks again for the recommendation - it truly means a lot to us.

Rated 5 out of 5 stars

Edgun Leshiy Classic revived

grateful for the Edgun Leshiy Classic parts - I was afraid my classic was going to be put into the scape heap. Thank you

24 December 2025
EDgun Shop logo

Reply from EDgun Shop

Hi Paul,
That’s great to hear! We’re really glad the Leshiy Classic parts helped bring your rifle back to life - it’s always nice to keep a classic out of the scrap heap. Thanks for sharing your experience!

Rated 2 out of 5 stars

Took a little long to package but…

Took a little long to package but everything went smooth.

30 December 2025
EDgun Shop logo

Reply from EDgun Shop

Hi Kou,
Thank you for your feedback and for your patience! We’re glad to hear everything went smoothly in the end and truly appreciate your understanding.

Rated 5 out of 5 stars

Order #7843-ED. #8007-ED

My problem has been resolved; the company refunded my money. It was Spanish customs that was causing the problems. Thank you very much for everyone's efforts in resolving this issue.

21 November 2025
Unprompted review
EDgun Shop logo

Reply from EDgun Shop

Hi Gabriel,

I’m very sorry for the frustration caused by this delay. Shipping from Spain to Brazil presents some unique logistical challenges, and while we worked hard to navigate those hurdles and stay in constant contact with you, we understand how disappointing the wait has been.

As requested, your orders #7843-ED and #8007-ED have been cancelled. We truly value you as a long-time customer and sincerely hope we can provide you with a much smoother experience in the future.

Rated 5 out of 5 stars
EDgun Shop logo

Reply from EDgun Shop

Hi Jim,
Thank you for the kind words about our team - we’re really glad you found us helpful and friendly.
We’re very sorry about your experience with UPS. We understand how frustrating that must have been, and we truly appreciate your patience!

Rated 1 out of 5 stars

Three weeks later

Three weeks later, I still haven't received the items!
Confirmation #05PMJWR28

17 December 2025
EDgun Shop logo

Reply from EDgun Shop

Hi Steve,
Thank you for taking the time to share your experience - and I’m very sorry for the frustration caused by the delay.

We did not receive any prior contact from you through our customer service channels regarding this order, but I completely understand your concern seeing that the delivery has taken longer than expected.

I’m looking into this shipment right away and haved already reached out to you directly by email so we can stay in close contact and find a quick solution. We’ll make sure this is followed up properly.

Thank you for your patience!

Rated 4 out of 5 stars

I ordered a Leshy on black friday

Be prepared for looooong wait times but otherwise pleased with the product

16 December 2025
EDgun Shop logo

Reply from EDgun Shop

Hi Brent,
Thank you for taking the time to share your experience, and I’m truly sorry for the long wait and the frustration this has caused.

I completely understand how disappointing it is to wait this long for your new airgun. The “in warehouse” UPS status refers to customs processing rather than our warehouse, and your order is currently moving through the courier network after being re-shipped.

I’ve already reached out to you directly by email so we can stay in close contact and make sure this is resolved as quickly as possible.

Rated 5 out of 5 stars

It was fast and the product was not…

It was fast and the product was not damaged, but it was kinda expensive for shipping

1 December 2025
EDgun Shop logo

Reply from EDgun Shop

Hi Nong,
Thank you for your honest feedback. We’re glad everything arrived quickly and safely, and we appreciate your note regarding shipping costs!

Rated 5 out of 5 stars

exactly as hoped for.

Excellent delivery. Exactly on time even when the time frame was between ordering and aspired delivery was very short. many thanks for that. service and communication was excellent. very well protected box for transport. it was exactly as hoped for.

25 December 2025
Unprompted review
EDgun Shop logo

Reply from EDgun Shop

Hi Kristof,
Thank you for the detailed feedback - we’re really glad everything arrived on time and exactly as expected!

Rated 1 out of 5 stars

In November I ordered an L2 received it…

In November I ordered an L2 received it end of November on receiving it. I found it to be faulty with pressure gauge leaking from the actual pressure gauge not the seals excessive creep in the regulator which went left overnight and the first two shots were shall we say spicy? Sent multiple emails had no reply in an attempt to try and get a gun that is functional I ordered more parts parts arrive parts missing still no functional gun they ignore my emails my WhatsApp messages and I am now contacting Trading standards to see if something can be done about this company. I have given them multiple opportunities to try and rectify the problems but all they do is ignore

23 December 2025
Unprompted review
EDgun Shop logo

Reply from EDgun Shop

Hi Geoff,

Thank you for taking the time to share your experience - and please accept our sincere apologies for the frustration and delays you’ve encountered.

This is not the level of service we aim to provide. The holiday period caused an unusual backlog, but we understand that this does not make your experience any less disappointing. We are currently in direct contact with you by email to review the issue in detail and move toward a proper resolution as quickly as possible.

Thank you for your patience while we work to put this right.

Rated 1 out of 5 stars

Bought a leishy 2

Bought a leishy 2, basically the gun was faulty from the beginning. Spain were very slow to help, eventually sent it to their guy in the UK. It took him 6 months to look at it, and 6 months of his bullshit and patter was hard work. Eventually got my money back. But the whole situation was a nightmare, and Spain and Uk guy were terrible to deal with. Beware

19 December 2024
Unprompted review
EDgun Shop logo

Reply from EDgun Shop

Hi Ro,

Thank you for sharing your experience. We take feedback like this seriously, but based on the information available, we’re unable to locate a matching case in our records.

We’d genuinely like to look into this and understand what happened. Please contact us directly via our support page with any order details you have, and we’ll be happy to review it properly:
https://www.edgun.shop/pages/contact-us

Rated 1 out of 5 stars

wrong size suppressor sent, support has not followed up with my email

They sent me the wrong size suppressor for my gun, and have not replied to my email to their support email in almost 2 weeks... If support had followed up with me and worked out a solution with me I would have rated higher but at the current moment I have not recieved any contact

6 December 2025
EDgun Shop logo

Reply from EDgun Shop

Hi Vincent,
I’m sorry for the frustration! We actually sent a proposal to your email recently, but it may have landed in your spam folder. We are still waiting to hear back and are ready to resolve this for you as soon as you're ready.

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