Verified
A wonderful Experience
I found the experience quite wonderful. The servers customisiable. And the support responses are very fast. Overall all very good.
13 December 2025
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Company details
Written by the company
EmeraldHost bietet eine breite Palette an Diensten auf Prepaid-Basis an, darunter auch Rootserver, TeamSpeak-Server, Domains und eine Vielzahl von Gameservern wie Minecraft, Rust, ARK: Survival Evolved und Satisfactory. Unser Ziel ist es, unseren Kunden den besten Service und ein hervorragendes Preis-Leistungs-Verhältnis zu bieten. Mit unserem erstklassigen DDoS-Schutz und unserer hochwertigen Serverhardware von bekannten Marken, kannst Du Dich auf eine sichere und zuverlässige Nutzung unserer Dienste verlassen. Unser 24/7-Support-Team steht Dir bei Fragen oder Problemen jederzeit zur Verfügung und unsere Produkte werden innerhalb von 60 Sekunden freigeschaltet. Mit unserem benutzerfreundlichen Webinterface kannst Du Deine Server und Domains einfach und bequem verwalten.
Contact info
Kurfürstenstr. 10, 50678, Köln, Germany
- +49 (0) 221 2926 5060
- [email protected]
- emeraldhost.de
4.3
Excellent
325 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I haven’t been able to watch it for…
I haven’t been able to watch it for about 3 days now and I’ve emailed them and told them and they told me what they think was wrong and how to fix it I did everything they said too do but it still didn’t work then he tried to blame it on my poor internet but I have the fastest internet possible
It worked good for the first 2 months then would lag and it would kick/logg me out 1-2x a month and then it wouldn’t let me log back in for hrs even days and I know at least another 5 people that have the same occuring issues
I definitely don’t recommend this unless you wanna deal with this annoying issue and they take days most of the time to reply back too you
22 November 2025
Unprompted review
Reply from EmeraldHost
Hello Fel,
We're very sorry to hear about your experience. Unfortunately, we can't find any request from you in our system. Please send us the details you used when contacting us on Trustpilot so we can investigate the case more closely. Our support team will be happy to help you.
Best regards,
Your EmeraldHost Team
Best support ever
They got this guy named Sam, absolute lifesaver support. I had some drama on my server and ownership changed, Sam dealt with everything in no time and that on the weekend as well.
28 September 2025
Unprompted review
Reply from EmeraldHost
Hello Frank,
Thank you very much for your wonderful review and your great feedback on our support! We’re really pleased to hear that Sam was able to help you quickly and easily - even over the weekend. Every day, we do our best to make sure our customers always feel well taken care of.
Best regards,
Your EmeraldHost Team
Verified
I bought a server from this company and…
I bought a server from this company and set it up specifically for proxy use. Although I ordered a server located in Germany, the IP was showing as being in South Africa. When I pointed this out, they insisted the server was physically in Germany. Later, they blamed the issue on "GeoIP errors" and tried to brush it off.
They told me via ticket three days ago that I’d receive a refund — but since then, they've completely ignored all my support requests. This kind of behavior honestly feels like a scam. I asked them to properly resolve the issue, but they offered no real help. After I reached out on Discord, they just blocked me from their server.
I absolutely do not recommend this company to anyone. Terrible support, dishonest behavior, and zero responsibility.
NOT : They said that the refund of the return within 3 days and then identified 8 Bussines days. They don't know what they say.. They are not reliable, they are like scam
UPDATE: You ignored every support request. Being threatened by the owner was completely unacceptable. I got my refund through a PayPal refund, as you clearly planned to delay it for 20 days... You didn't want to make a refund
27 July 2025
Reply from EmeraldHost
Hello Sait,
Thank you for your feedback. We are sorry to hear that your experience with our service did not meet your expectations.
Regarding the IP location issue, we would like to clarify that the server is physically located in Germany. The issue with the IP geolocation is due to the software you have installed on your root server, which may be showing incorrect geolocation data. Unfortunately, we cannot influence the settings or configurations of the software you are using. We recommend checking the settings or the GeoIP module to ensure the correct mapping.
As for your refund, we apologize for any confusion regarding the timeframe. While we initially informed you that a refund would be processed within 3 days, our standard procedure allows up to 8 business days to properly process everything. We appreciate your patience.
If you still need assistance or have questions about the configuration, please don't hesitate to contact us. We are happy to help.
Best regards,
Your EmeraldHost Team
Reply from EmeraldHost
Hello Shelly,
Thank you for your feedback. We’re sorry to hear that you had trouble finding or joining your server. We want to ensure that you have a smooth experience, so please reach out to our support team, and we will assist you in resolving the issue quickly.
We appreciate your trust and hope you’ll be able to play without any further issues!
Best regards,
Your EmeraldHost Team
Spamhaus that does not take action…
Emeraldhost IS a Spamhaus that does not take action against spammers.
9 October 2024
Unprompted review
Reply from EmeraldHost
Hello Paarde Bekje,
we understand your concerns regarding Spamhaus and the handling of spam-related issues. If your server was affected by a Spamhaus listing, we recommend checking if any outgoing traffic from your server triggered their blocklists.
As a hosting provider, we do not have direct control over Spamhaus policies, but we can assist you in identifying and mitigating any potential issues. Please reach out to our support team, and we’ll do our best to help resolve the situation.
Thank you for your feedback.
Best regards,
Your EmeraldHost Team
Recomended 100%
Good prices, nice atention, quickly response to any doubt, recomended 100%
14 October 2023
Unprompted review
Reply from EmeraldHost
Hello eLzuK GaminG,
Thank you for your great feedback! We are happy to hear that you appreciate our prices, customer service, and fast support. We’ll continue to do our best! 🚀
Best regards,
Your EmeraldHost Team
Customer Support was awesome
Customer Support was awesome, and the server was up and running pretty fast
14 May 2023
Unprompted review
Reply from EmeraldHost
Hello Lauch LP,
Thank you for your great feedback! We are pleased to hear that you are happy with our customer support and that your server was up and running quickly. That's exactly our goal! 🚀
Best regards,
Your EmeraldHost Team
Reply from EmeraldHost
Hi DNS-Freakz,
thanks for your positive feedback! 🚀 Our goal is to provide fast and understandable support - it's great that you like it so much!
Best regards,
Your EmeraldHost Team
Perfecto.....
6 December 2022
Unprompted review
Reply from EmeraldHost
Hallo Valentin,
"Perfecto" ist genau das, was wir für unsere Kunden sein wollen! 😃 Danke für Dein Feedback!
Freundliche Grüße,
Dein EmeraldHost-Team
Our favorite host!
Definitely one of the best Minecraft server hosts out there.
-Fast and very friendly support
-No to small lags
-Fair reasonable prices
11/10 ^^
20 February 2021
Unprompted review
Reply from EmeraldHost
Hello,
Thank you so much for your great review! 😊 We’re delighted to hear that you enjoy our Minecraft servers and our support service. Providing a lag-free and reliable hosting experience at fair prices is our top priority.
If you ever need any assistance, feel free to reach out. We’re always happy to help!
Best regards,
Your EmeraldHost-Team
Top Services & Top Support
28 December 2020
Unprompted review
Reply from EmeraldHost
Hallo Teksi,
vielen Dank für Dein positives Feedback! 😊 Es freut uns, dass Du mit unserem Service und Support zufrieden bist. Wir arbeiten stetig daran, unseren Kunden das beste Hosting-Erlebnis zu bieten.
Freundliche Grüße,
Dein EmeraldHost-Team
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