Eventim UK Reviews 18,013

Easy to book but....added extras continue to be a PITA. With tix already costing £124, additional costs of over £20 is exorbitant. Delivery Transaction Costs when no physical tickets are involved... See more

Eventim sorted the problem really quicky and authorised a refund. Whilst trying to purchase 3 tickets to see Nick Cave in Brighton next July through PayPal, I got a message saying PayPay purchases... See more

Good simple ticket ordering. I deducted one star because I believe the ticket price should be what you pay, but almost all sellers add booking fees, cancellation insurance fees etc. Also, if I remem... See more

The price of the ticket should include everything not add ons that don’t even make sense, but pure money grabbing for nothing. Booking fee, venue levy ??? Processing fee??? Delivery transaction fee?... See more

I chose two seats together at the end of several different rows and was told each time I couldn’t choose these seats as I could not ‘leave spaces’ but there were no spaces. I ended up picking seats I... See more

The instructions to buy the tickets were very easy to follow at every stage and I got a fantastic seat for the show . Confirmation came through quickly and can’t wait to go to the show as have been a... See more

A real piss off that all the best seats appear on sale a week before the show long after fans have purchased previously Subsequently received a prompt and helpful response from Eventim, thanks. Als... See more

Bought tickets for an event a year before due to take place which was then postponed until this Friday. Tickets were (and had been posted) to me but we couldn't fully recall getting them. A sear... See more

Tried to book a mid-price seat but was only given a restricted view seat. Ticket provision through your app is unnecessarily complicated. Why on earth won’t you allow us to download our tickets to our... See more

So far, so good. Happy with choice of ticket availability, price and location. Purchasing process was straighforward. Hopefully QR code for access will arrive in due course in 2026 for event! So far,... See more

*Update* As per the reply - Not Eventim's Fault but Get Together Festival organisers in Sheffield. Tickets arrived 2 Days before Festival. I mean why sit on an e-ticket for 4 months and release TWO... See more

Typical ticket firm. Pre-sale limited tickets available, spend ages in the queue & then when it's your turn find they're mostly sold out. They should do more to restrict profiteers buying & selling... See more

Nothing went wrong, but having just bought a ticket with a face value of £26, then having the eventim website add £3.12 as a Booking Fee + £1.50 as a Processing Fee (how is this different from a booki... See more

Was having trouble ordering tickets thru Ticketmaster because it was mucking around so I logged onto the Eventim site and ordered . No problem and a bit cheaper. Although I'm getting and always have... See more

Appalling. One "extra" after another ("booking fee", "transaction fee" etc) is loaded on to your purchase before you're allowed to buy the ticket. None of this is optional, so why can't they just be h... See more

Bought 3 ticket on a presale code. Immediate connection to website & tickets secured on first attempt without any blips...meanwhile the Ticketmaster site wheel kept spinning and didn't load at all -... See more

I was trying to book accessible tickets I phoned dead on 10am I was on hold for 45 mins knew tickets were selling out then whilst still on hold I went online and there were only £90 tickets left had t... See more

Process was relatively simple until it came to payment when we ended up going around in circles . We were redirected straight to our bank but all card details don’t appear . Managed to finish thin... See more

Bought tickets, then was quickly advised that the event clashed with a hospital stay, as I only purchased the ticket within 2 hours, respectfully asked for the money to be refunded. Eventim say not th... See more

When it came to paying there were extra fees added on totalling over £7, I had to enter lots of personal info, why would you need my home address? Finally, to actually get my tickets I had to downlo... See more

Ticket prices were advertised at “starting” at £13.75p but didn’t mention this was for “restricted view” seats and this could only be established once on the website. The only decent seats were alrea... See more

Bought tickets as a surprise gift but other party already committed on relevant date. Unable to obtain refund. So called “Refund Protection “ not worth a penny as cover so restricted. Typical “got you... See more

Cannot open the app on my phone despite uninstalling and reinstalling, restarting the phone, forcing stop and clearing cache and data. As my ticket is only available via the phone app I may have to so... See more

The pre-Sale for the MilkFest '26 event only gave a limited selection of seats when Best Seats were chosen - these were located back in stalls or away from the front of the stage. When 'Choose y... See more

Horrendous. You make it feel like an overt excuse to make money by loading on extra costs where a few years ago none existed. I mean, you even charge me for a mobile ticket that doesn’t need printing... See more

What is wrong with event ticket sales sites? Just price the tickets and don't try and be clever by adding a 'processing fee', and a 'delivery and transaction costs'. What bloody processing, what costs... See more

Your integrations with Facebook and Tink weren't working. I tried to login with Facebook and that emptied my basket and restarted my buying journey. Secondly, I chose to Pay with Bank - thinking... See more

I bought tickets for an event in London and can no longer attend. The resell option is not available on my app for some reason and the customer service that I contacted 2 months ago is not helping at... See more

Website glitched and bought tickets for the wrong day (-80 Euros). Venue told me to contact Eventim directly. Contacted customer support no answer, phone number does not work, front desk lady ans... See more

Trying to order tickets and the map is terrible as it doesn't show me an exact seating plan at all, not even a guide one! Just a picture of an arena layout which isn't even accurate as it shows an... See more

This company has a policy that loses them money. I purchased a single ticket for an event because I didn't think anyone else I know would want to go. Turns out my friend is massive fan and would also... See more

When I went to purchase tickets, the only delivery method available was via the EventIM app. I do not own a smartphone and my phone (Nokia 215) cannot run the EventIM app or any other smartphone app.... See more

Purchased tickets for the Vai Satch gig. Purchased ticket insurance only to find out that I would have to have a serious medical condition or be about to give birth to get a refund! An absolute scam.... See more

Whilst the website is easy to navigate I find paying a booking fee per ticket a bit cheeky espevially as all tickets were booked in one transaction, one booking fee is understandable. The worst a... See more

The booking process was fine until I got to the ticket retrieval. It’s outrageous to have to pay £2.50 to receive the ticket via the app having already paid a booking fee. In my experience you are t... See more

£35 Ticket. £11+ booking fees. Corporate greed and rip-off Britain personified. Anything above a 10% booking fee is outrageous in my view. No option for an e-ticket, so £3 delivery charge added. £2.75... See more

I got on the site at 12 when the tickets went on sale I only wanted one seat but you can't buy one seat via the seating chart you have to for best available which very often isn't true as people take... See more

booked two tickets a while ago wanted to add another person but move seats so we could sit together but eventim said cant do refunds but i made it clear i didn't want a refund just to buy another tick... See more

I secured the tickets I wanted. Why is it always a surprise to find out the cost of the ticket and the additional extras at the very end of the booking process? Venue levy, booking fees and digital ti... See more

I just want my tickets posted please. I don't trust the Internet. Never used tickets. I'm terrified I'll turn up with my mates who I'm treating only to find I forgot to do something wrong on my applic... See more

This was my first time booking tickets with Eventim UK. I checked the seating plan so that we will be sitting where we wanted to. That's a useful feature. It was straightforward to switch between the... See more

Stressful difficult to deal with Ordered tickets back in November - Eventim are claiming tickets have been sent to the venue app - they haven't! Customer service is a "computer says no!" speak you... See more

Easy to use website, good selection of tickets. My only minor annoyance was that I had to choose my seats six times as seats showing as available were actually in other customer’s baskets. Maybe tak... See more

It was easy to purchase tickets for a show at Hammersmith. I needed help with finding the tickets within the app. David (Customer Services) kindly talked me through the process. I had,inadvertantly, d... See more

Just lately, it is becoming almost impossible to buy tickets for concerts - obviously sites trying to stop the tickets getting into the hands of touts - yet they still do and poor Joe Public gets refu... See more

Simple. Easy to Book. Efficient delivery (although £2 to deliver a ticket through the digital app isn't really good). I have been coming since the Hammersmith Odeon days (first concert in 1982) a... See more

Waited years to see Hauser so made an early booking at the beginning of February for a show on November 29th. Received confirmation of my chosen excellent seats. On November checked my account to see... See more

🚨🚨 BE AWARE 🚨🚨. Appalling customer service 🙁. £15 worth of add ons… Venue, Booking, Delivery, And Processing Fees on top of the ticket pri... See more

Last minute change of plans, got in touch, with these guys and got a ticket, no hassels, no excessive pricing policy, done n dusted in 10 mins. Will be using again.