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Easy to order, quick delivery . Iv tried other protein drinks and found them too sweet and gloopy, barely palatable and heavy on my stomach and constipating but this Protein Iced Coffee is lovely an... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
I've been using Freesoul products for over a year now and find then really great quality. I've definitely noticed a positive difference in my health and wellbeing since I started taking them- parti... See more
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Have loved FreeSoul products for over a year now and subscribe. Bought an order via TikTok Shop and unfortunately it arrived without the free gift. Within an hour of the order hitting my doorstep, me... See more
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Fabulous collagen gummies! Much nicer than other brands I’ve tried. My order seemed to have disappeared in transit with Royal Mail but after speaking to Millie and Rohini, a replacement was sent out... See more
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I have been taking myo inositol for nearly 5 months now and there has been no change. If anything my periods have actually stopped and I just get the odd bit of spotting. No regulation and I’m having... See more
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I ordered from this store through watching a tiktok live on the 3rd January, my order was never sent out for delivery it just said “delivery failed”. I never received a refund from the shop even thoug... See more
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Ordered both the FreeSoul Creatine (plain) and the mango-flavoured one. Both are great quality, but the mango is a game changer — you can literally drink it on its own without having to mix it with ju... See more
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I have been taking collagen supplements since last year, and I'm blown away by the results! My hair is growing faster and stronger, my nails are healthier, and my skin tone has improved significantly... See more
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Ordered via TikTok shop, delivered to complete wrong house despite all my details being correct, photo shows a white woman accepting the parcel and I’m brown skinned! Shown pics the door does no... See more
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Great products, the Greens in particular have been life changing for my partner who suffered with gut health. Lovely family owned company and always get amazing customer service - Millie is so respo... See more
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Invited
I really liked the free soul protein subscription. It was just too frequent for me with there only being the option for 4 or 8 weeks. If there had been more options or flexibility to the subscription... See more
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Invited
The coffee tastes nice. But they sent a "free gift" of a pack of vitamins containing animal products which is against my ethics. They did apologise with a nice email but said this could happen again t... See more
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I’ve been using Free Soul Electrolytes in the Citrus flavour for over a year now and I still absolutely love it. I did try the Mango flavour, but it wasn’t really my vibe, so I quickly went back to... See more
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I’ve been using Free Soul for a while now couldn’t recommend them enough. I used the Electrolytes while pregnant and now while breastfeeding, they are a lifesaver. My partner also loves them (Dan). Ha... See more
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Reached out to customer service as my package had unfortunately been damaged in transit. Millie from the customer service team responded super quick, was so helpful and really lovely to talk too... See more
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I am a subscriber and get Freesoul Greens monthly …: I couldn’t get my rewards points to work and I reached out to Freesoul Customer Services . Millie came back to me within 12 hours , with a solutio... See more
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Love this brand. Normally don’t like protein powders especially flavoured ones, leaves me with bad flavour in my mouth with all the artificial sweeteners. This one however is yum, normally add some mo... See more
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Rate FreeSoul - have only tried vanilla and chocolate protein powders but they're both tasty, not at all heavy and don't make me feel sick like some whey based proteins do. It's really easy to pau... See more
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Vegan protein powder - Taste is probably 3/5 but texture awful - really grainy / gritty and no amount of shaking or whisking helps. Peach greens -taste not bad at all, not overly sweet but easy to a... See more
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Products are absolutely lovely. Had a slight issue with a sip cup i ordered and after literally 3 or 4 messages back and forth they have sent out a brand new cup. Absolutely brilliant products and exc... See more
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Fantastic products! I love that this company have researched exactly what women need at certain stages in life. Speedy delivery and great customer service from Rohini, Thanks so much for your help... See more
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Don’t order if living outside of England!! Delivery will take weeks! Customs charges are added to all deliveries which they will not mention before you purchase! Added extra gifts to the orde... See more
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I’ve tried a ridiculous amount of protein shakes over the years and hands down this is my absolute fave! Now I’m in my 40’s I love that it’s loaded with extra vitamins and minerals. And the Greens ju... See more
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I loved the whole experience! I was given a protein powder to try by one of my friends and loved it, she told me it was by Free Soul, I immediately signed up for some of my own and got some brillian... See more
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Bought FreeSoul Vanilla protein powder on recommendation from a friend. I was hesitant because of the latest reviews about taste & unfortunately I agree with them. Found the taste & texture pretty gri... See more
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Ordered magnesium to help with sleep. Definitely helping me relax in the evening and I've only been taking them 10 days or so. No problems with stomach on this brand as I've had with nutrition geeks m... See more
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Speedy delivery, informative information, I am using the protein powder which I find very pleasant, using it for shakes and on my breakfast, I have only been using this for two weeks as part of my c... See more
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So pleased with the products we’ve tried so far, the reward scheme is great. Had two small queries and each time they’ve been sorted quickly by Rohini who has been very understanding, helpful and effi... See more
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Amazing product! Tried many proteins that are really not suited to women, this leaves you feeling amazing as-well as hitting your daily protein, customers service was also 10/10 ! Just buy it :)... See more
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I’m a regular customer and have been using Free Soul for about 2 years now. My journey started from Greens and then I moved to CortSoul and Creatine. I’m currently trying CreaGlow to combine all of my... See more
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My Personal Trainer has recommended various good quality proteins for me to use. The problem is that most of them - although they do the job - taste disgusting to me! This range by Free Soul are the... See more
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Verified
The product speaks for itself. I have the Mango flavoured greens and it tastes really good and is refreshing, making it enjoyable to drink. I have found that I have more energy and my digestive system... See more
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Invited
Excellent company, love the iced coffee protein powder , best one of these I’ve found and it’s great with just iced water no milk required . Super quick delivery, order it one day and very often com... See more
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Hi Georgie, I just wanted to take a moment to thank you and the entire Free Soul team for the amazing experience! Your dedication and the spectacular, green product you offer truly sta... See more
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Free Soul Myo-Inositol tablets have been my saviour. They not only helped me conceive when I was struggling with PCOS, but they helped my recovery post-natal too. My hormones have levelled out, skin h... See more
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Was keen to try Free Soul's electrolytes, as had already used some of their supplements and liked those. The products arrived next day and having used them, will definitely be buying more. They're m... See more
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Bought their apple cider vinegar gummies I’m type 1 diabetic and ACV when taken 20 minutes before a meal has been proven to help with the glucose spike These gummies, however, are coated in granulat... See more
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Free Soul were recommended to me by a friend, and with so many protein makes available, it can be extremely overwhelming. As a vegan it's even harder to find a quality product. However, I read the r... See more
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Brilliant product, I start my day with it, have done for the last few months and can’t see me ever doing without it. Service is great from the company and as a subscription its easy to be flexible wit... See more
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I can't rate this company highly enough! Their products are wonderful (and SO delicious) and their customer service is one of the best I've had the pleasure of dealing with. I've had to contact them t... See more
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I recently tried Free Soul’s Protein Iced Coffee Blend, and wow—it’s a total game-changer! The taste is incredible, nothing like the usual earthy or muddy coffee-flavored protein powders out there. It... See more
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Company details
Written by the company
Free Soul: Wellbeing for Being a Woman Free Soul is the home of women’s wellbeing, the space where science meets self-care. Our products are formulated by expert nutritionists to support women through every age, stage and story. From hormonal balance and digestion to energy, focus and recovery, every product is designed to help you feel that little bit better, every day. Each formula combines premium, clinically-studied ingredients (vitamins, minerals, botanicals and superfoods) chosen specifically for women’s unique needs. Every product is rigorously tested, always free from artificial ingredients, sugars and always backed by real science. Since 2017, we’ve built a global community of women redefining what wellbeing means for them. Whatever your starting point, you’ll find honest, effective nutrition and a community that celebrates you.
Contact info
United Kingdom
- hello@freesoul.com
- freesoul.com
4.5
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Invited
Amazing product
Amazing product, subscription is always on time and customer experience team ard beyond exceptional!
6 February 2026
Reply from Free Soul
Hi Pav,
Thank you so much for your kind words! We’re thrilled to hear you love the product and that your subscription is running smoothly. Our customer experience team will be delighted to know their support made such a difference. We’re so grateful for your support!
With love,
Team Free Soul x
Outstanding customer support
Outstanding customer support . Have been a customer of FreeSoul for a number of years - absolutely love The Greens - Mango flavour , made such a difference to my well being - use it every day - love it . My main reason for writing this review not only how much I love the product but the outstanding & caring customer service . So refreshing to see this & how much as we, customer's, mean so much to this small family run business . Needed to email them today & within 1 hour Millie had responded & answered my question - so impressed - a real attribute to the Company - 5 star ⭐
13 February 2026
Unprompted review
Reply from Free Soul
Hi Sarah,
Wow, thank you so much for taking the time to leave such a wonderful review! We’re over the moon to hear how much you love The Greens and that it’s making such a difference to your wellbeing. It also means the world to us that our customer service has made such a positive impact. Millie will be thrilled to hear your kind words! Your support as part of our Free Soul family truly makes everything we do worthwhile.
With love,
Team Free Soul x
Millie was incredibly helpful and…
Millie was incredibly helpful and managed to resolve my issue quickly & effectively in a friendly manner. Fantastic company.
13 February 2026
Unprompted review
Reply from Free Soul
Hi Erin,
Thank you so much for your lovely feedback! We’re so glad Millie could help and that you had a positive experience with us. Your support means the world, and we’re thrilled to have you as part of the Free Soul family.
With love,
Team Free Soul x
Fantastic customer services
Fantastic customer services, and support team ,very polite and understanding customers issues.
Had a slight problem and that was resolved promptly by Millie, overall products are very good quality and would definitely recommend supporting small businesses.
6 February 2026
Unprompted review
Reply from Free Soul
Hi Fiona,
Thank you so much for your kind words! We’re thrilled to hear that Millie was able to help and that you’re enjoying our products. Your support truly means the world to us, and we’re so grateful for amazing customers like you.
With love,
Team Free Soul x
Invited
Great
Been ordering for years and have loved it, always quick delivery and easy to skip months if needed
3 February 2026
Reply from Free Soul
Hey there,
Thank you so much for being with us for so many years. That kind of loyalty genuinely means the world to our small team.
We are so pleased to hear that delivery has stayed quick and reliable, and that managing your subscription feels simple and flexible when you need to skip a month. That balance of consistency and control is exactly what we want our community to have.
Thank you again for your continued support and for taking the time to share this. We are so glad to have you with us.
Lots of love,
Team Free Soul.
Bought the vanilla protein powder and…
Bought the vanilla protein powder and creatine glow , happy with both items , had a few questions regarding them which Millie at customer services helped me with , can't fault anything so far 🙂
12 February 2026
Unprompted review
Reply from Free Soul
Hey there,
Thank you so much for sharing your experience. We are really pleased to hear you are happy with both the Vanilla Protein and Creatine Glow, and that they are working well for you so far.
It is also lovely to know Millie was able to answer your questions and support you. We always want you to feel confident and informed when adding something new to your routine, so your kind words will mean a lot to her.
Thanks again for taking the time to leave a review. We are so glad everything has been a positive experience.
Lots of love,
Team Free Soul.
Invited
Reply from Free Soul
Hey there,
Thank you for your lovely feedback. We are so pleased to hear your order arrived quickly and that you had a positive experience with our customer service team.
We always aim to make things smooth and straightforward from start to finish, so it is great to know that came through.
Thanks again for taking the time to share.
Lots of love,
Team Free Soul.
Invited
Reply from Free Soul
Hey there,
Thank you so much for your feedback. We are really pleased to hear your delivery arrived quickly. We know how important that is when you are waiting to start or top up your routine.
We truly appreciate you taking the time to leave a review and for choosing Free Soul.
Lots of love,
Team Free Soul.
Really fast response and commitment to…
Really fast response and commitment to solve my issue. I love their products so to know that the service is just as incredible is very comforting!
6 February 2026
Unprompted review
Reply from Free Soul
Hey there,
Thank you so much for such kind words. We are really pleased to hear that you felt supported and that your issue was handled quickly and with care. That reassurance and comfort is exactly what we want every customer to feel.
It also means a lot to know you love the products as well. Great service should always match great formulations, so we are so glad that has been your experience.
Thank you for taking the time to share your feedback and for being part of the Free Soul community.
Lots of love,
Team Free Soul.
Highly recommended by a family member
Highly recommended by a family member.
In my 3 rd month of use now.
Easy and pleasant to drink.
I feel better but cannot put my finger on what the difference is…just feel better in myself.
Had a recent query re pricing which was cleared up within 30 minutes.well done.
Appreciate free postage.
12 February 2026
Unprompted review
Reply from Free Soul
Hey there,
Thank you so much for sharing your experience. We are really pleased to hear you were recommended by a family member and that you are now in your third month of using Free Soul. It is lovely to know you are finding it easy and pleasant to drink and that you are feeling better in yourself, even if it is hard to pinpoint exactly why.
We are also glad to hear your pricing query was cleared up so quickly. Our team always aims to respond promptly and make things as clear and simple as possible. .
Thanks again for taking the time to leave such thoughtful feedback and for being part of the Free Soul community.
Lots of love,
Team Free Soul.
The customer service is second to none
The customer service is second to none. I emailed with a query when I woke up and Rohini sorted it out for me before 6am.
12 February 2026
Unprompted review
Reply from Free Soul
Hey there,
Thank you so much for your kind words. We are delighted to hear that Rohini was able to help you so quickly and get everything sorted for you first thing. That level of care and responsiveness is something we are really proud of, so your feedback will mean a lot to her.
We truly appreciate you taking the time to share your experience and for highlighting our customer service team.
Lots of love,
Team Free Soul.
Invited
Doesn’t taste gross…
I usually hate supplements because they taste gross and the pills are massive - cue Free Soul with yummy hydration in flavours that finally have me kicking my diluting juice habit and supplements that are smaller and easier to swallow without the gross aftertaste!!
21 January 2026
Reply from Free Soul
Hey there,
We absolutely love hearing this. It is so good to know our Hydration has helped you swap out diluting juice and that you are enjoying flavours that actually make taking supplements something to look forward to. Making things tasty and easy is exactly what we aim for.
We are also really pleased to hear the supplements feel easier to take, with smaller capsules and no unpleasant aftertaste. That can make such a big difference to sticking with a routine.
Thank you so much for sharing your experience and for being part of the Free Soul community.
Lots of love,
Team Free Soul.
Invited
The product is great
The product is great, so easy to mix in the free mixing cup. I enjoyed the flavour and take it every day to supplement my protein intake
11 February 2026
Reply from Free Soul
Hey there,
Thanks so much for sharing your lovely feedback. We are really glad to hear you are enjoying how easy it is to mix using the free cup and that the flavour has been a hit too.
It is great to know you have made it part of your daily routine as a simple way to top up your protein intake. That is exactly what it is there for, to fit easily into real life without any fuss.
Thanks again for taking the time to leave a review. We really appreciate your support.
Lots of love,
Team Free Soul.
Invited
Reply from Free Soul
Hey there,
Thank you so much for the love. We are so glad you are enjoying the products and that you are having such a great experience with Free Soul so far.
Your support really means a lot to us and we are so pleased to have you as part of the community.
Lots of love,
Team Free Soul.
What a wonderful experience with Free…
What a wonderful experience with Free Soul! A special shoutout to Millie who couldn’t have done more for me after there was an issue with my delivery.
She went above and beyond and the communication was quick and straightforward. Would really recommend people try their products. Looking forward to trying more and using my pretty pink protein shaker! Thank you Free soul
11 February 2026
Unprompted review
Reply from Free Soul
Hey there,
Thank you so much for such a kind and thoughtful review. We are absolutely delighted to hear that Millie was able to turn things around for you and provide such great support. Going the extra mile for our customers is exactly what we aim for, so your feedback will really mean a lot to her.
We are also so pleased to hear you are looking forward to trying more of the range and that the pink protein shaker has already won your heart. It is always lovely to know our products and little touches are being enjoyed.
Thank you again for recommending Free Soul and for being part of the community. We cannot wait to support you on your journey going forward.
Lots of love,
Team Free Soul.
Invited
Electrolyte powder was great but the…
Electrolyte powder was great but the bottle arrived broken. Will probably buy the powders again though.
10 February 2026
Reply from Free Soul
Hey there,
We are really glad to hear you enjoyed the Electrolyte powder and that you would consider buying it again. In terms of the bottle arriving broken, that is something our customer care team can look into for you so it can be sorted properly.
If you pop an email over to hello@freesoul.com with your order details and a quick photo if you have one, they will be happy to help arrange a solution for you.
With love,
Team Free Soul x
Amazing customer service!
I ordered some electrolytes and forgot to put my discount code in. I messaged them and asked if my code could be added on. Georgie messaged me back very quickly and refunded the amount I would have saved with the discount code. I was very happy with the service I received. Georgie responded very quickly and was very friendly. I can’t wait for my order to arrive, I’ve heard so many good things about the electrolytes. I already take the multivitamins and I’m very happy with the results!
11 February 2026
Unprompted review
Reply from Free Soul
Hey there,
Thank you so much for taking the time to leave such a detailed and thoughtful review. We are really pleased to hear that Georgie was able to help so quickly and get your discount sorted with no fuss. That kind of friendly, efficient support is exactly what we aim for, so your feedback will mean a lot to her.
It is also lovely to hear you are already enjoying the multivitamins and seeing positive results. We hope you love the electrolytes just as much when they arrive, they make a great addition to your daily routine.
Thanks again for your kind words and for being part of the Free Soul community. We really appreciate you choosing us.
Lots of love,
Team Free Soul.
Gritty and tastes awful
Gritty and tastes awful. You could try and stir it with everything on the planet and it would not dissolve.
11 February 2026
Unprompted review
Reply from Free Soul
Hey there,
Thanks for your review and sorry to hear you were not happy with the experience.
Plant based blends naturally have a different texture to dairy based options, which can feel thicker or slightly grainier depending on how they are mixed. For a smoother consistency, we recommend using a blender or mixer, or adding it into a smoothie with fruit or ice. Many customers find this makes a big difference to the overall experience.
If you would like some recipe ideas or help finding an alternative that may suit your taste and texture preferences better, our team is always happy to help. Just reach out to hello@freesoul.com and they can make some personalised suggestions.
With love,
TeamFree Soul x
Invited
Great product
3 February 2026
Reply from Free Soul
Hey there,
Thank you so much for the lovely feedback. We are really glad to hear you are enjoying the product and that it is working well for you.
We truly appreciate you taking the time to leave a review and for choosing Free Soul.
Lots of love,
Team Free Soul.
Invited
Reply from Free Soul
Hey there,
Thank you so much for your kind words. We are really pleased to hear you had a great experience with the team and that everything arrived quickly too.
It means a lot to know our service made a positive impression and we truly appreciate you taking the time to share.
Lots of love,
Team Free Soul.
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