Fruugoschweiz Reviews 36,653

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the good quality and fair prices of the products available. People are also pleased with the delivery service, noting that items usually arrive as described. Consumers find the website easy to use, with quick order confirmations and helpful package tracking. However, some reviewers have mixed feelings regarding their orders. While many are satisfied with their purchases, a few mention that delivery times can be longer than expected, sometimes due to items being shipped from abroad. Despite this, the products generally meet the descriptions provided, and people can often find items that are not readily available in local shops.

Based on these reviews

Rated 4 out of 5 stars

I was disappointed to learn that the product I ordered would be shipped from China as if European countries are not able to produce an adapter at a reasonable price! Otherwise, the online order was q... See more

Rated 4 out of 5 stars

The product arrived but the timeline advertised by fruugo was not the correct one, it took a few weeks longer due to logistics. However, it came and there was also feedback on the shipment.

Rated 4 out of 5 stars

Great price for running shoes and very happy they arrived as described. Just to note that they were sent from the USA which i wasnt aware of when purchasing so the delivery time was somewhat longer th... See more

Rated 4 out of 5 stars

I was able to buy the specific sunscreen product I needed at a fair price. The delivery took a little longer than I expected but it arrived in good condition.

Rated 5 out of 5 stars

Thank you for the delivery of my chain saw. It works precisely like a chronometer. Including 2 batteries, charger and the necessary tools: For approx. 50 CHF! In Swiss shops I would not even get 1 bat... See more

Rated 5 out of 5 stars

The Item I ordered came in a timely manner, however it was not exactly as presented on the picture. Nonetheless, surprisingly I liked it even better, because of creative design. It serves the purpose... See more

Rated 5 out of 5 stars

The site is relatively easy to use, order confirmation is fast and package tracking is very helpful. The items I have purchased to date have all been of a good quality and I would certainly recommen... See more

Rated 5 out of 5 stars

The product arrived as it was, good quality and I trust the site. I have been buting from Fruugo but this last parcel delayed by a week due to christmas, but it is unsusal for delays to occur.

Rated 3 out of 5 stars

The quality is somehow always bad, it gaves me the feeling that I'm commanding on wish or Temu, but with a less addictive way of selling, but with a cost on top. That said, it delivers and the expe... See more

Company replied

Rated 5 out of 5 stars

I have received good service until now. From the beginning they informed the aproximate delivery time and this was correct 👍🏼. I’m also very pleased with the deliveries.

Rated 5 out of 5 stars

Absolutely very professional, they delivery exactly the date they said. I"m very happy I really recommend. Thank you, best regards Lucia Lugano - Switzerland

Rated 5 out of 5 stars

Everything comes quickly, there is no lack. The products meet their description. Return policy is correct. I can buy things whoch otherwise not available in Swiss shops.

Rated 5 out of 5 stars

Software and Driver Installation could be successfully done according to your technical instructions. Now this service and diagnostic tool can be used easily for advanced diagnostics, data reading... See more

Rated 5 out of 5 stars

After seeing so many negative comments, I would like to say that my delivery from the UK went perfectly and was quicker than initially promised. Very satisfied.

Rated 1 out of 5 stars

Terrible experience. I received a toxic and harmful product. I filed a refund request over three weeks ago and have had no response. This is unacceptable. I feel scammed and completely ignored. I will... See more

Rated 1 out of 5 stars

Beware, it's mainly a drop ship website with higher prices than on the Chinese competition, but without any credible aftersale or guarantee. Got scammed of approx 150€ with mediocre products that had... See more

Company replied

Rated 4 out of 5 stars

I’m satisfied with my purchase, It arrived always on time. I really appreciate and really recommend Frugo zu family and friends. 🥰🥰😇😇😇

Rated 1 out of 5 stars

Beware: Counterfeit goods and zero customer support. I had a terrible experience with fruugoschweiz.com. They use a .ch domain to appear Swiss-based, but they are an international marketplace sel... See more

Company replied

Rated 5 out of 5 stars

First time ordering with Fruugo, the item took a while to arrive but I will certainly be using this service again in the future. Thanks!

Rated 1 out of 5 stars

I am extremely disappointed with my experience. I placed an order last Thursday. This morning, I received an email from Fruugo stating my order was canceled 'at my request.' This is completely... See more

Company replied

Rated 1 out of 5 stars

Absolutely very bad service. The information provided on the website are most the time wrong. Please be careful about the delivery time they mention in their website. Even if in stock it can take... See more

Company replied

Rated 1 out of 5 stars

People DO NOT BOTHER TO BUY HERE. You have nothing you woulnd't find in Aliexpress or Temu. You will find the same for a cheaper price. I have bought this stand for my screen because I thought it was... See more

Company replied

Rated 1 out of 5 stars

Purchased a product for me from China without a final checkout screen or shipping review. I never consented to purchase. It won't even arrive in time for my current address. I immediately requested... See more

Company replied

Rated 1 out of 5 stars

Stay away from Fruugo Schweiz! In September this year I ordered a QGeeM HDMI Single to Mini DP Converter (a second one) which was received on time, but is faulty. After many exchanges with the Retail... See more

Company replied

Rated 1 out of 5 stars

Hello everyone, be careful, My intention was to buy the product, but when I saw that the advertised product is completely different from the one saved in the cart, after checking and comparing the... See more

Company replied

Rated 1 out of 5 stars

Drop shipping, you pay double / triple the real price ... never order from them again, DROP SHIPPING is a SCAM if the product is sent from the original country ... next time i will purchase it myself... See more

Company replied

Rated 1 out of 5 stars

“I am very dissatisfied with my order from Fruugo. My order cannot be found until today, and I have not received any information about the shipping or the status. I tried several times to contact cu... See more

Company replied

Rated 1 out of 5 stars

They are scammers. I orders a replacement board for my Nordictrack in August. Now December I still haven’t received the right product. Customer support is sooo bad.

Company replied

Rated 1 out of 5 stars

Dropshippers, Has nothing to do with swiss store. Received tracking number shipping from China. Could've just ordered directly on Aliexpress.

Company replied

Rated 1 out of 5 stars

I needed a book ASAP. They claimed to have 5 in stock so I ordered with them. Then they tell me I must wait for 4 weeks for the book. This is precisely the same time period other online sites quoted m... See more

Rated 1 out of 5 stars

great satisfaction, the goods arrived damaged....the packaging was damaged as if an elephant was sitting on it. the hearing aids do not work because they are damaged by pressure.

Company replied

Rated 1 out of 5 stars

Dropshipping. The website said my item would be shipped 3 weeks ago, now it's somewhere in-between China and here. If I wanted to order it from AliExpress I would've done it myself, it would've been... See more

Company replied

Rated 1 out of 5 stars

Be careful with ordering from Fruugo. I have ordered original Apple Iphone Case and received false one with Chinese description. Do not order from Fruugo!

Company replied

Rated 1 out of 5 stars

I haven't got my order and the only thing I got is a: it got already delivered as the tracking shows. But it didn't got it and now I don't know what to do further. It was my first experience with th... See more

Company replied

Rated 1 out of 5 stars

I can only rate this website a 0! I ordered a charger, but received the wrong one. I contacted the seller, and they said they couldn't see any difference! And I haven't been able to get a refund since... See more

Company replied

Rated 1 out of 5 stars

I ordered a SCRIB3D pen and the picture clearly showed this product. What arrived was a cheap alternative which broke within minutes. Fruugo won't give me a refund. I won't ever order with them again.... See more

Company replied

Rated 1 out of 5 stars

Incredibly poor service and communication I placed an order and waited 14 days with no update whatsoever. When I finally cancelled, I was casually informed that the item wasn’t even in stock —... See more

Company replied

Rated 1 out of 5 stars

Fraudulent product it’s a scam received from china the watercolor painting book with glossy paper . I thought I bought the real thing ! Do not purchase from them

Company replied

Rated 1 out of 5 stars

I ordered a specific break pad and I got another model which does not fit into the bike. Not bothered to go through out the process of sending it back as it 2 weeks to get them.

Company replied

Rated 1 out of 5 stars

Absolutely dog***. This is just a lame dropshipping website. If I knew it sooner I would have ordered directly from temu. Now I'm stuck waiting for 2 or 3 weeks for a product that I paid 30 % more f... See more

Company replied

Rated 1 out of 5 stars

I bought on this site because it was written “stock in UK”. I accepted to pay more to avoid China reseller. But the delivery details shows that it was sent from China. If I had knew that, I would have... See more

Rated 1 out of 5 stars

Absolute junk! I don’t see any way to respond to response below. I have not been contacted by them. Order number is 186734755

Company replied

Rated 5 out of 5 stars

First order took too long to confirm my order then I made a 2nd order, debited twice then able to cancel one order. I was not able to see shoe size on the first Oder

Rated 5 out of 5 stars

Im delighted with the product! It’s the only thing that actually removes my gel polish! Cannot recommend enough!!

Rated 4 out of 5 stars

Not the cheapest,but reasonable, typical postage times from China. Goods arrived in good condition.

Rated 1 out of 5 stars

Very Bad i have order because fruugo.ch from Switzerland why my order was 10 Dec. 2025 today are 21.Jan.2026 nouthing to here from you i dont have my order what kind of pullshit is that.

Company replied

Rated 4 out of 5 stars

All perfect, only the delivery not too fast, but thi is due to the ordered items arriving from far away



Contact info

4.2

Great

TrustScore 4 out of 5

37K reviews

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Rated 5 out of 5 stars

A feather toy for cats

The feather toy for cats was just what we wanted and delights them. Fruugovwete spot on with their communication around the whole despatch and delivery journey and they provided good value

13 February 2026
Rated 5 out of 5 stars

A remarkable online shop 👍 !!!

Very satisfied and grateful. Very good online store. Thank you very much. I ordered inductors for an induction heater. They were delivered to me in about 10 days. The quality of the goods is excellent. No problems at all. Thank you very much 👍

12 February 2026
Unprompted review
Rated 1 out of 5 stars

People DO NOT BOTHER TO BUY HERE

People DO NOT BOTHER TO BUY HERE. You have nothing you woulnd't find in Aliexpress or Temu. You will find the same for a cheaper price.
I have bought this stand for my screen because I thought it was a Swiss company that buys at least in big quantities those items so they storage products in a place to sale it after with quick delivery. But their business is brilliant, FOR THEM. Because they just take the same time that Aliexpress or Temu takes. So they do exactly the same thing that you could do directly in those Chinese websites.

6 February 2026
Unprompted review
Fruugoschweiz logo

Reply from Fruugoschweiz

Hello,
Thank you for sharing your feedback. 
I am sorry for any surprise regarding the delivery location of your order.
To help our customers make informed choices, Fruugo operates as a global marketplace where retailers from all over the world list their products. We do include the shipping origin on every listing so that delivery timelines are as clear as possible before checkout.
I apologize if this detail was easy to miss this time around, and I appreciate your patience with the international transit.
Kind regards

Rated 1 out of 5 stars

I haven't got my order

I haven't got my order
and the only thing I got is a: it got already delivered as the tracking shows. But it didn't got it and now I don't know what to do further. It was my first experience with this site and immediately got scammed!

27 January 2026
Unprompted review
Fruugoschweiz logo

Reply from Fruugoschweiz

Hello,

Thankyou for your review.

I am sorry to hear this.

Unfortunately, from the information provided I am unable to locate your order.

I have sent a request via Trustpilot for more information, once I have this I will be able to investigate this issue further.

Kind regards

Rated 1 out of 5 stars

Beware: Counterfeit goods and zero customer support.

Beware: Counterfeit goods and zero customer support.

I had a terrible experience with fruugoschweiz.com. They use a .ch domain to appear Swiss-based, but they are an international marketplace selling counterfeit products. I received fake 'Lego Marvel' sets instead of the genuine items advertised.

I have attempted to contact them via email multiple times to arrange a return/refund, but it has been 6 months with zero response. Their 'customer support' is non-existent. If you want authentic products or reliable service, do not trust this company.

4 February 2026
Unprompted review
Fruugoschweiz logo

Reply from Fruugoschweiz

Hello,

Thankyou for your review.

I am sorry to hear this.

I can see that a member of our Customer Care Team contacted you regarding this issue at the end of January but received no response from you.

Fruugo takes complaints regarding counterfeit products extremely seriously, and we would like to get this matter resolved for you as soon as possible.

I will contact you via email to investigate this issue further and get this issue resolved for you.

Kind regards

Rated 1 out of 5 stars

I ordered a SCRIB3D pen and the picture…

I ordered a SCRIB3D pen and the picture clearly showed this product. What arrived was a cheap alternative which broke within minutes. Fruugo won't give me a refund. I won't ever order with them again.

22 January 2026
Unprompted review
Fruugoschweiz logo

Reply from Fruugoschweiz

Hello,

Thank you for your review.

We are sorry to hear this.

As we are unable to locate your order with the details provided, a member of the team has reached out to investigate further via your Trustpilot account.

We look forward to your response as we would like to provide you with a solution to your issue as soon as possible.

Kind regards,

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