Furnipol Reviews 1,111

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their helpfulness and friendliness. The delivery service is also a highlight for many, with consumers often mentioning the efficiency and care taken during the process. Several reviewers specifically mentioned individual delivery drivers by name, praising their assistance with assembly and placement of furniture. Consumers express varied opinions on product and quality. While some are obsessed with their purchases and describe the furniture as fantastic quality and value, others report issues such as damages upon arrival, color mismatches, and discomfort. Despite mixed feedback on product and quality, the overall sentiment leans positive, with many consumers satisfied with their purchases.

Based on these reviews

Rated 4 out of 5 stars

Sofa is so nice and arrived 10 days before estimated date ! We however had an issue at delivery where sadly we couldn’t get it pass the staircase doors, called them and the driver came back to hel... See more

Rated 4 out of 5 stars

Was slightly sceptical of ordering from here due to some of the bad reviews, but overall I'm really pleased with my purchase from here! I bought a desk which was delivered in around 2 weeks, the man... See more

Rated 4 out of 5 stars

I ordered the Lerito corner sofa in pink and I am obsessed! It’s our dream couch, if they had anything similar in DFS it would be three times the price easily! It looks beautiful and very expensiv... See more

Rated 5 out of 5 stars

Dobra obsługa klienta. Szybka i sprawna dostawa. Bardzo mili panowie, którzy dostarczyli sofę, pomogli ją wnieść i zmontować. Bardzo ładna sofa. Good customer service. Fast and efficient delivery.... See more

Rated 5 out of 5 stars

Lovely sofa, great service, amazing price! We’re very happy with our experience. The sofa is exactly like on the photos online, fabric available is a brand new collection from agmamito - blur. Absolut... See more

Rated 5 out of 5 stars

Fantastic quality, fantastic value, the furniture is much better quality than Ikea, great value. The delivery drivers Marcin and Rafal that delivered our sofa, worked very hard to get it in and ass... See more

Rated 5 out of 5 stars

I would highly recommend Furnipol . Very happy with my purchase . Corner sofa is exactly like described on the website . Communication was excelent from stuff and delivery driver Radek . Very helpful... See more

Rated 5 out of 5 stars

- viva gold III, nearly 5 years and still in good condition - bono s120 with mirrors, 4 years and same condition the downsides are - these are heavy furniture (contrary to the Ikea stuff),... See more

Rated 5 out of 5 stars

Have just received the Tollo L sofa, just beautiful. Really happy with the quality and the fabric. Not to many brilliant reviews on here, but this was the only style that met my requirements so i d... See more

Rated 5 out of 5 stars

Brilliant service! Delivery guys were amazing and did an excelent job! Recomend it 100% the sofa is amazing, great quality! Thank you so much!

Rated 5 out of 5 stars

Friendly people, good service, very good forniture. We got an L-shaped settee that looks great, is very comfy and is a very nice addition to our leaving-room.

Rated 3 out of 5 stars

Delivered on time. Good quality and almost comfortable. Tollo Mini - The seating where you actually sit is much firmer than where your feet are, especially the chaise lounge end (other end extends... See more

Rated 5 out of 5 stars

Highly satifie with my purchase very good quaulity strongly made delivery on time ,delivery men very friendly and helpful Highly recomended

Rated 5 out of 5 stars

Excellent sofas delivered in care very helpful 5 star + definitely I will buy again To delivered drivers today one more time big thank you 😊

Rated 5 out of 5 stars

Very pleased with sofa. Impressed with service provided by Radek. Extremely pleasant guy. Very professional. First class. Thank you

Rated 5 out of 5 stars

Great company and amazing staff. Very professional customer service and team. Radek and Marcin very helpful guys. Furniture high quality. I recommend them 110%

Rated 1 out of 5 stars

Don’t recommend at All ! Regular client of them , we change furniture and bed for my little boy . I never be soo disappointed in coustomer services . Bed bottom look like is use , cracks etc . When... See more

Rated 1 out of 5 stars

I am regular customer i order so many things, but this time I order wardrobe but is come damage customer service lady said they didn't see nothing wrong from them side so na any part refund. AVOID AV... See more

Rated 1 out of 5 stars

My sofa bed brok after 11 months I have write email to the company but they replied it's my fault because probably something too have was on the sofa or the way I was using sofa was inappropriate .... See more

Rated 1 out of 5 stars

I definitely not recommend Furnipol to order your sofa from. We order big U shape sofa arrived with demeged parts and material. Company come to pick it up quickly but refuse to return money. Still bat... See more

Rated 1 out of 5 stars

Worst experience ever. I never will use them anymore. If you decide to buy something from them just think about it . any missing parts don't be bothered to contact them because they will not help you... See more

Rated 1 out of 5 stars

DO NOT BUY from this company as you don't have any guarantee, they don't care if you received a damaged good and they are RUDE! IT'S SCAM! I have received a damaged sofa, reported it a few hours a... See more

Rated 1 out of 5 stars

Middle of December they delivered a wardrobe. The delivery man was the only helpful person, he discovered one of the main doors was damaged. Ever since then the company has been awful. Terrible custo... See more

Rated 1 out of 5 stars

The company is selling damaged products. I have received sofa that was damage to the point that you couldn't even use it. When I contacted with the customers service the lady on the phone was ru... See more

Rated 2 out of 5 stars

Great experience, until it's not. Product quality greatly differs between items, and customer care is poor should you face any issue. I was a happy customer until my recent purchase: a set of table an... See more

Rated 2 out of 5 stars

TOLLO Mini. Although the quality is great, it is the most uneven and inconsistent support we have ever had with a sofa. The only sofa and bouncy bits are where you feet are. The chaise lounge end... See more

Rated 1 out of 5 stars

This company is an absolute SCAM! They don't have costumers service, they in fact have a rude person who is only there to pretend someone is at the other side. They delete your reviews on Facebook and... See more

Rated 1 out of 5 stars

I wish I could give 0 stars. Ordered a sofa bed waited 2 months just to be told the person on the phone did not put the order in properly. Reordered, got email confirmation etc. This time I called 4 t... See more

Rated 2 out of 5 stars

I ordered four chairs and a dining table. The purchasing process was very smooth, and I hoped that the entire experience would remain positive. Unfortunately, I was mistaken. The delivery tea... See more

Rated 1 out of 5 stars

I purchased a sofa from FurniPol in May 2025 and it started falling apart within a few days of delivery. The structural frame literally broke in two, the pull-out bed mechanism doesn't function pr... See more

Rated 2 out of 5 stars

I had to pay additional fee to drivers for delivering wardrobe to the second floor. Delivery was already paid while buying wardrobe. So overall delivery cost me 95£, Consider that before ordering.

Rated 1 out of 5 stars

My experience with Furnipol was absolutely disastrous. I ordered a sofa in October with a guaranteed delivery date no later than December 5 – and I still haven’t received it. Despite multiple attem... See more

Rated 1 out of 5 stars

I have order frame bed from this company, the delivery time was 15 days but after 15 days they said another month delays so waist the time with them never again

Rated 1 out of 5 stars

I emailed about this problem and have not heard back. The drawers for underneath the Damien bunk bed were damaged and only a short time later, the slats on the trundle bed are split and broke. Poor qu... See more

Rated 1 out of 5 stars

Avoid this company. I bought a sofa from them as it had a really nice design, seemed decent price and reviews looked good. They delivered 10 days late and the sofa didn't look anything like the pictur... See more

Rated 5 out of 5 stars

Purchased a Sofa bed with storage for my wife ,she chose a Doro 5115 Gold colour wow looks so Good . Great Firm but with a soft feel to the sofa .

Rated 5 out of 5 stars

Communication was good and delivery time was given. Radek helped deliver the sofa to my livingroom. Thank you!

Rated 5 out of 5 stars

Great service, fast delivery. The driver helped to put the sofa in the house. Lovely product for great price

Rated 1 out of 5 stars

Ordered corner sofa and bed and poffee from them first they offered £40 delivery charges then received another message as I am new customer delivery charges will be £60 now, any way received sofa but... See more


Company details

  1. Furniture Store

Information provided by various external sources

FURNIPOL is one of the biggest importers of Polish furniture in the UK. We have a broad offer of interior furnishings - living room furniture, chairs, sofas, divans, corner sofas with sleeping function and storage, functional upholstered furniture, spacious wardrobes, bedroom sets, RTV cabinets, coffee tables, dining room sets and bathroom sets. First-rate design and comfort of use are of highest importance to us.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Polecam

Polecam, moja sofa wygląda super, Panowie Radek i Kordian wnieśli i pomogli zainstalować sofa!

31 January 2026
Unprompted review
Rated 2 out of 5 stars

Additional delivery costs

I had to pay additional fee to drivers for delivering wardrobe to the second floor. Delivery was already paid while buying wardrobe. So overall delivery cost me 95£, Consider that before ordering.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

My sofa bed broke after 11 months

My sofa bed brok after 11 months I have write email to the company but they replied it's my fault because probably something too have was on the sofa or the way I was using sofa was inappropriate .
So they refused exchange or compensation

10 January 2026
Unprompted review
Rated 1 out of 5 stars

AVOID , AVOID ,AVOID …

My experience with Furnipol was absolutely disastrous. I ordered a sofa in October with a guaranteed delivery date no later than December 5 – and I still haven’t received it. Despite multiple attempts to contact them, I had to chase the company myself, because customer service couldn’t even be bothered to inform me about the delays.
Delivery was promised before the X-mas holidays – of course, that promise was broken. I had to contact the company again myself. Another promise to deliver in mid-January also turned out to be false. When I called on January 10, there was no information, because “the factory was still closed after the holidays.” On January 13, I was told that the order would not be fulfilled until February, but no one could provide a specific date.
Despite my requests for updates, no one called me back. When I finally decided to cancel the order – there were no questions, no explanations, no apologies, just a simple “ok.”
Customer service is at zero level. This is not how customers should be treated. Furnipol shows no professionalism or sense of responsibility

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Broken wardrobe, no help.

Middle of December they delivered a wardrobe. The delivery man was the only helpful person, he discovered one of the main doors was damaged. Ever since then the company has been awful. Terrible customer service. No apology. No replacement part. A month later still no word on when the door will be delivered, or even if! We have paid full price (stupidly!!!!!) And are left with a large, unusable wardrobe. Taking up huge space and looking terrible all through Christmas. We have phoned and emailed and essentially get laughed at for asking them for the replacement. There has never been an apology for delivering a damaged item. Or even compensation. Their attitude seems to be its my fault it arrived damaged. Do not buy from this company.
In addition, the instructions are AWFUL and took hours to put together. Missing several small parts, but can deal with that.

17 December 2025
Unprompted review

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