Sofa is so nice and arrived 10 days before estimated date ! We however had an issue at delivery where sadly we couldn’t get it pass the staircase doors, called them and the driver came back to hel... See more
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Company details
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FURNIPOL is one of the biggest importers of Polish furniture in the UK. We have a broad offer of interior furnishings - living room furniture, chairs, sofas, divans, corner sofas with sleeping function and storage, functional upholstered furniture, spacious wardrobes, bedroom sets, RTV cabinets, coffee tables, dining room sets and bathroom sets. First-rate design and comfort of use are of highest importance to us.
Contact info
BH21 6SY, Bournemouth, United Kingdom
- 07908130286
- [email protected]
- furnipol.co.uk
Hasn’t replied to negative reviews
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Super obsluga
Super obsluga. Panowie bardzo pomocni. Polecamy wszystkim 👍
Bardzo profesjonalna i miła obsługa
Bardzo profesjonalna i miła obsługa . Pan Radek bardzo pomocny . Polecam !!!
Polecam
Polecam, moja sofa wygląda super, Panowie Radek i Kordian wnieśli i pomogli zainstalować sofa!
Brilliant service
Brilliant service! Delivery guys were amazing and did an excelent job! Recomend it 100% the sofa is amazing, great quality! Thank you so much!
Highly satifie with my purchase very…
Highly satifie with my purchase very good quaulity strongly made delivery on time ,delivery men very friendly and helpful
Highly recomended
Additional delivery costs
I had to pay additional fee to drivers for delivering wardrobe to the second floor. Delivery was already paid while buying wardrobe. So overall delivery cost me 95£, Consider that before ordering.
Super miły dostawca wszystko na czas
Szybka dostawa
Szybka dostawa , panowie bardzo mili pomogli z wzniesieniem kanapy . Bardzo jesteśmy zadowoleni.
Great forniture, friendly staff, good service
Friendly people, good service, very good forniture.
We got an L-shaped settee that looks great, is very comfy and is a very nice addition to our leaving-room.
Wszystko sprawnie i na czas 5/5 polecam
Highly recommended
Highly recommended, great customer service,good price 5****
Great service
Great service, fast delivery. The driver helped to put the sofa in the house. Lovely product for great price
Wszystko sprawnie
Wszystko sprawnie, godne polecenia, napewno w przyszłości jeszcze skorzystam.
My sofa bed broke after 11 months
My sofa bed brok after 11 months I have write email to the company but they replied it's my fault because probably something too have was on the sofa or the way I was using sofa was inappropriate .
So they refused exchange or compensation
AVOID , AVOID ,AVOID …
My experience with Furnipol was absolutely disastrous. I ordered a sofa in October with a guaranteed delivery date no later than December 5 – and I still haven’t received it. Despite multiple attempts to contact them, I had to chase the company myself, because customer service couldn’t even be bothered to inform me about the delays.
Delivery was promised before the X-mas holidays – of course, that promise was broken. I had to contact the company again myself. Another promise to deliver in mid-January also turned out to be false. When I called on January 10, there was no information, because “the factory was still closed after the holidays.” On January 13, I was told that the order would not be fulfilled until February, but no one could provide a specific date.
Despite my requests for updates, no one called me back. When I finally decided to cancel the order – there were no questions, no explanations, no apologies, just a simple “ok.”
Customer service is at zero level. This is not how customers should be treated. Furnipol shows no professionalism or sense of responsibility
Broken wardrobe, no help.
Middle of December they delivered a wardrobe. The delivery man was the only helpful person, he discovered one of the main doors was damaged. Ever since then the company has been awful. Terrible customer service. No apology. No replacement part. A month later still no word on when the door will be delivered, or even if! We have paid full price (stupidly!!!!!) And are left with a large, unusable wardrobe. Taking up huge space and looking terrible all through Christmas. We have phoned and emailed and essentially get laughed at for asking them for the replacement. There has never been an apology for delivering a damaged item. Or even compensation. Their attitude seems to be its my fault it arrived damaged. Do not buy from this company.
In addition, the instructions are AWFUL and took hours to put together. Missing several small parts, but can deal with that.
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