This is easily the best portable unit I've owned. It cools my entire single-story, four-bedroom he surprisingly well. Noise levels are very low, and while it only has two fan speeds - which seemed unu... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
I purchased one of their products through Amazon. When I received the item the box containing the necessary accessories was missing. I reached out to the Garvee support team to inform them via email.... See more
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I mentioned to my husband that I wanted tall self-watering planters for our empty porch, and he surprised me with two Garvee ones. I planted petunias right away, and they've been thriving - even in fi... See more
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Greeves's seriously a gem, no joke. Orders always show up on time, and they pack ’em nice and tight, nothing ever breaks. Shot ’em a message last week asking about their return policy, and they hit me... See more
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I did get the package super quick but it was missing the actual LED light bulb device and 2 small plastic parts that mean I can't open or close doors safely. I contacted garvee and they said the parts... See more
I purchased an ice maker that was defective. I called the Garvee Customer Care number 5 different times. Each time they told me that they would submit a ticket and Support would be contacting me wit... See more
Company replied
Horrible experience they sent me a defective unit. Screw holes not aligned or manufactured appropriately. I emailed customer support and they shipped out a new one. Second product also came defective!... See more
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Terrible customer service. Failure to communicate properly. I seem to get “canned” responses to questions regarding a tractor implement. I was wanting to purchase items from them and had question... See more
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Garvee, I ordered a ride on Z71 Chevy truck 24 volt came in cracked damaged during shipping sent pictures got a request number and has been ignored ever since getting close to Christmas and my grandso... See more
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Reclining lift chair purchased for relative in assisted living home. Box delivered with bottom part torn and missing. I unpacked chair and found left side wood splintered and separated from center, u... See more
Company replied
I ordered a table that unfortunately arrived damaged and with some missing parts. I contacted Garvee’s customer service, and Mia helped me through the entire process. She was incredibly helpful, respo... See more
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After reading mixed reviews about similar companies, I'll admit I was on the fence. But this one totally blew all my expectations out of the water. The product works like a charm, and it's built to st... See more
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I've lost count of how many times I've shopped here, but every single time is as satisfying as the first. Their products always manage to surprise me in a good way, whether it's a clever design touch... See more
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This review should be negative 5 stars as their customer service and follow thru suck. I received a box scraper before Christmas and it was missing many bots to put it together due to being dropped. I... See more
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I'm currently using it as a frost protector, and it's doing a decent job. The material has a good thickness, though it does feel a bit flimsy when trimmed since it tends to fray easily. Still, it's si... See more
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I originally placed my first order just to give them a try, but they completely blew my expectations out of the water! The whole process, from ordering to delivery, was incredibly smooth, and the ship... See more
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Absolutely no question how heavy and well built the claw unit is or how well it grips and holds onto logs. However, the videos show easy opening and log release the is not reality in the field and wit... See more
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I placed a order yesterday for a trudell twin bed. Trying to call customers service regarding shipping address is incorrect. Need to change shipping address but no one is responding to my messages or... See more
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I made a purchase on December 16th and there was never an invoice sent a confirmation email and order number any tracking information but it billed my account. Garvee Bordered Blue 5x7 Machine Washab... See more
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I purchased an Inverter Portable AC/Heater for my garage where I installed a golf simulator. The unit worked perfectly until I got an error code (F8) when using the unit for heating. I contacted Garve... See more
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I bought a bicycle for my daughter as a Christmas present. Noticed large dents on one part and a smaller dent on another. Contacted the company several weeks ago and this was the response... See more
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Verified
The step stool quality - its parts - were perfectly made - so easy to assemble and went together so smoothly- no fighting with holes that are tight or slightly off. My shipping was fast - not sa... See more
Company replied
First time buying outdoor gear on Garvee, and I'm absolutely thrilled When I had questions about the setup process halfway through, the customer service not only sent me a video tutorial but also thou... See more
Company replied
Got a Garvee mini split AC which is AUX OEM model. Good quality and WIFI app control. Much better value than Japan brands which are designed for smaller rooms in Japan. I installed my mini split mysel... See more
Company replied
I have collected 5 of these planters so far. Sevral I have had a number of years. They have withstood extreme summer heat, several hurricanes, and general all around usage. I love the reservoir. Very... See more
Company replied
Wow, just wow. From browsing their website (which is super easy to navigate) to receiving my order, the whole process was seamless. The item arrived in pristine condition, and it does exactly what it... See more
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I ordered two different sizes of pull-out baskets for my cupboards. They sent 5 of the same size rather than 3 of one and 2 of another. I then had at least 10 emails trying to return the boxes. They... See more
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Quick response time to request. Quality materials used for their carport. Assembly instructions clear and easy to follow. Only drawback was the self-tapping screws would not start with out a pilot hol... See more
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I’ve been a customer for over a year now, and they never disappoint. Consistency is key, and this company nails it—every product I’ve ordered has been top-notch, and their service remains excellent. T... See more
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I ordered a rebar bender online was it said 3-5 day shipping. It took over a month, but my Customer Service Rep, Laura, was wonderful and tracked my order for my and although it took much longer than... See more
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I purchased Garvee 12.5Ft long firewood rack. It’s a good product. One problem was 16 sets of bolts- washers-nuts were all missing! I was very surprised and disappointed. I emailed customer service R... See more
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Garvee is amazing! Ordered a transport chair—arrived perfectly packed with no damage.Customer service helped me quickly when I had questions. Their cart is so lightweight yet strong, perfect for tiny... See more
Company replied
I want to update my review of the Garvee company, I received a very nice email from Garvee apologizing for their sales department treatment of me. I must admit, i did not expect they would offer t... See more
Company replied
Kai did a great job. I purchased an engine hoist and the instructions were very sparse. Kai procured additional instructions for me. The assembly went easier than expected as many of the fasteners wer... See more
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We ordered a bed for our daughter. Unfortunately, it arrived in the packaging missing some parts, but the customer service team responded to my message very quickly. The very polite staff and fast del... See more
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I ordered something on sale and never received a confirmation email. When I reached out about it, I received no response; therefore, I contacted my bank and cancelled the order. I emailed, called, a... See more
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Verified
I still have not received my order from 10/28 After posting my initial 1 star review Garvee literally contacted me within hours to help me figure out what happened to my order. I am very impressed w... See more
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I was in a rush and inadvertently put an item in my cart which I did not want. I quickly sent a note to Garvee asking that they delete the unwanted item from the order. However, Garvee's fulfillmen... See more
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Company details
Written by the company
Welcome to Garvee, your go-to destination for premium automotive parts and home appliances, including tires, jacks, diesel heaters, fuel caddies, ride-ons, ice makers, and air conditioners. With a strong supply chain in China and an extensive warehouse network across the United States, we ensure fast delivery and reliable after-sales support. At GARVEE, we take pride in offering high-quality, industry-vetted products sourced from the best manufacturers to guarantee you only get the best. GARVEE is committed to transparency, offering exceptional value while disclosing recommended retail prices. We foster a positive and inclusive company culture, with a diverse team where women make up 56% of our workforce as of Jan. 2023. Our vision is to consistently provide top-tier products and, over the next five years, become the fastest-growing online retailer for automotive parts and home appliances. Join us at GARVEE, where we blend quality, speed, and service to make your vehicles and your home more convenient! See our full range of products at http://www.garvee.com
Contact info
4215 E Airport Dr, Ontario, CA 91761, USA, 91761, Ontario, United States
- +1 888 891 2855
- [email protected]
- garvee.com
3.9
Great
578 reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Garvee followed through!
I have posted 2 previous reviews describing the customer service I experienced. After my first post I received a very apologetic response from Garvee and was offered a $100.00 refund toward my purchase. I accepted the offer but according to Garvee a glitch in their system prohibited them from seeing my email accepting the offer. My second review was about being ghosted by Garvee regarding the refund. Again I received a very apologetic email along with follow up calls. The calls were Garvee checking to see if I received my refund. I DID RECEIVE A $100.00 REFUND AS PROMISED ON MY CREDIT CARD. That being said I stand behind my reviews regarding Garvee's customer service and will not do business with this company moving forward.
4 January 2026
Unprompted review
Reply from Garvee
Hello,
Thank you for taking the time to share this update. We are truly sorry for the serious service issues you experienced—the system glitch, delayed follow‑up, and the frustration that led you to leave three reviews. We fully acknowledge our mistakes and take full responsibility for letting you down.
We are glad the $100 refund was successfully processed as promised, and we sincerely apologize again for the entire stressful experience. We will use your feedback to improve our systems and communication so this does not happen to other customers.
We wish you all the best.
Best regards,
This is the worse company I have ever…
This is the worse company I have ever had the displeasure of doing buisiness with. They ripped me off out of 133.29 dollars. Apparently, they are so bad, they dont even try to please the customers because of so many complaint. BETTER BUISINESS BUREAU has been notified. DO NOT DO BUISINESS WITH THIS SHITTY COMPANY!!!
10 February 2026
Unprompted review
Reply from Garvee
Hello,
We are truly shocked and deeply sorry to hear you’ve had such a terrible, frustrating experience with our company, and we sincerely apologize for the $133.29 issue that has left you feeling cheated and let down. This is absolutely not the level of service or integrity we stand for, and we take your complaint and feedback with the utmost seriousness.
We have immediately assigned a dedicated senior specialist to fully investigate your case, review all details related to your order and payment, and work diligently to resolve this for you as quickly and fairly as possible.
If you need to reach us urgently for updates or further assistance, please contact our support team directly at [email protected] or by phone at +1 888 891 2855 (Monday‑Friday, 9:00 AM – 5:00 PM PST).
Again, we are deeply sorry for the stress, anger, and disappointment we have caused you. We are committed to making this right and restoring your trust.
Best regards,
I did get the package super quick but…
I did get the package super quick but it was missing the actual LED light bulb device and 2 small plastic parts that mean I can't open or close doors safely. I contacted garvee and they said the parts weren't available for 2 Mos. They said to contact the platform I bought it on or take a $30 credit....I bought it off garvee directly which they should've known. The product itself does actually seem nice but now I have a huge display case thay will sit empty for 2 mos or try to "source the parts myself"...which is a ridiculous thing to say to someone who bought an item expecting it to be as advertised. Poor resolution to a simple failure to ensure all parts were in the box.
9 February 2026
Unprompted review
I would give it negative stars if I could
I ordered a children’s wood lathe for my son for Christmas. The spur center on the machine would not come off at all. I did exactly what they told me to do. It still would not come off. A friend came over to look at it and he noticed that the tail-stock would not stay in place when we turned it on and told me it was dangerous because he had a history of working with those. I tried to return it and they said that I would have to submit a video of it not working as described before they took the order back. The correspondence with them lasted several weeks because they kept telling me they would send me various emails that would be sent-out within 24-48 hours of my call. Half of them didn’t even come so I had to call back only to hear the same response. I told them I couldn’t send a video via email and requested a phone number I could send the video to. I finally got a phone number I couldn’t send send it to and had to call them to confirm that they recieved it. Of course I recieved the “You’ll get an email in 24-48 hours” spiel, and it never came. I had to reach back out to them again, and an email finally came saying that they would not issue a refund because I bought it from their company through Walmart. They knew the entire time because I gave them the order number. HORRIBLE company with products that don’t work as described and incompetent customer service. Buy from somewhere else, please!!
6 February 2026
Unprompted review
Reply from Garvee
Hello,
We’re truly horrified and deeply sorry for the extremely frustrating, stressful experience you’ve had with your children’s wood lathe.
We have immediately assigned a dedicated senior specialist to your case to personally assist you, review all your records, and resolve this quickly.
If you need to reach us urgently in the meantime, you can contact our support team at [email protected] or by phone at +1 888 891 2855 (Monday‑Friday, 9:00 AM – 5:00 PM PST).
We will follow up with you directly to provide a clear, fair resolution. Again, we are deeply sorry for the hassle, and disappointment we’ve caused you and your family. Thank you for your patience as we fix this immediately.
Best regards,
Terrible customer service
Terrible customer service. Failure to communicate properly. I seem to get “canned” responses to questions regarding a tractor implement.
I was wanting to purchase items from them and had questions about spare parts I wanted to purchase in addition to the implement I was wanting.
This place obviously is in China as they only respond during the night.
I will not do business with them.
4 February 2026
Unprompted review
Reply from Garvee
Hello,
We’re truly sorry to hear about the poor experience you’ve had with our customer service. This is not the responsive, personalized support we aim to provide, and we sincerely apologize for letting you down.
We take your feedback very seriously and have immediately assigned a dedicated specialist to look into your case personally. To help us resolve this quickly and effectively, please share your order number or any relevant details through our website.
If you need to reach us urgently in the meantime, you can contact our support team at [email protected] or by phone at +1 888 891 2855 (Monday‑Friday, 9:00 AM – 5:00 PM PST).
We will follow up with you directly via email to provide updates and ensure your questions are fully addressed. Again, we are deeply sorry for the inconvenience and poor service you’ve received. Thank you for your patience as we work to fix this for you right away.
Best regards,
Canceled an order having a hard time…
Canceled an order having a hard time getting them to refund credit card. There is also a language barrier. I would not recommend buying from this company
3 February 2026
Unprompted review
Reply from Garvee
Hello,
We’re truly sorry to hear about the difficulty you’ve had getting your refund and the communication challenges you faced—this is not the smooth, supportive experience we aim to provide, and we sincerely apologize for the frustration and stress this has caused you.
We’ve checked our system using your name but were unable to locate your order details. To help us resolve this quickly, please share your order number through our website, and we will immediately assign a dedicated specialist to process your refund without further delay.
If you need to reach us urgently in the meantime, you can contact our support team at [email protected] or by phone at +1 888 891 2855 (Monday‑Friday, 9:00 AM – 5:00 PM PST).
We will follow up with you directly via email to confirm once your refund has been initiated. Again, we are deeply sorry for the inconvenience and poor service you’ve received. Thank you for your patience as we work to fix this for you right away.
Best regards,
Wish you could leave zero stars
Wish you could leave zero stars, they definitely don't deserve any stars. Do not purchase anything from this company, the customer service is absolutely terrible! We purchased the 24v 6 wheel dump truck ride on toy as a Christmas gift. It arrived and upon opening the boxes to assemble there were broken parts. Made contact with them on Dec 24th and our issue still(Feb 3) is not resolved. They continue to respond with the same generic email saying they are escalating our claim and to be patient blah blah. They finally sent a box after 3 weeks and it did NOT contain any of the parts that we needed to replace what was broken. Contacted them some more and they said they would not send another box and could offer a partial refund which we declined because the parts that were/are broken make the toy unusable for its purpose.(They dump bed was/is cracked almost in half). So a partial refund would be pointless. After doing more research they have an F rating with the BBB. We have also submitted a claim with the BBB and are awaiting a response. Bottom line, do not buy from this company!
3 February 2026
Unprompted review
Reply from Garvee
Hello,
We’re truly sorry to hear about the ongoing nightmare you’ve faced with the ride-on toy and our unacceptably poor service. This is far below the care and support we promise, and we sincerely apologize for the broken parts, the generic responses, the incorrect replacement box, the refusal to send proper parts, and the months of unresolved frustration you’ve endured, especially since this was a Christmas gift.
We take your feedback and this issue with the utmost seriousness, and we have immediately escalated your case to our senior team to personally resolve this for you—no more generic emails, no more delays, no more ignoring your needs. We will review your claim, send the exact replacement parts you need for the cracked dump bed immediately, and ensure this is fixed properly.
If you need to reach us urgently in the meantime, you can contact our support team at [email protected] or by phone at +1 888 891 2855 (Monday‑Friday, 9:00 AM – 5:00 PM PST).
We will follow up with you directly via email to confirm the parts shipment and full resolution. Again, we are deeply sorry for the disappointment, stress, and ruined experience we’ve caused you. Thank you for your patience as we work to rectify this immediately.
Best regards,
I ordered a snowblower for my husband…
I ordered a snowblower for my husband for Christmas. The batteries were unable to be charged. I have contacted them 5 times to get us new batteries and even sent them a video for proof. They said they have followed up but they have not. I know they have the right email address. It is now Feb. 3/26 and have gone half the winter without a snowblower. To make things worse my husband has rheumatoid arthritis and cannot shovel without extreme pain. Hence the reason for purchase. Customer service is terrible. I asked to see to someone in a higher position who could help me. She said no and told me she had to help other customers and hung up on me. Pathetic!!!!
29 January 2026
Unprompted review
Reply from Garvee
Hello,
We are truly devastated to hear about the frustration and hardship you’ve faced with your snowblower’s battery issue, especially since this was a Christmas gift for your husband, and his rheumatoid arthritis means he can’t shovel without extreme pain. No one should have to go half the winter without a working snowblower after relying on it for essential help, and we are deeply sorry for the repeated lack of follow-up, unaddressed requests for new batteries, and the unacceptable service you received—including being hung up on when asking to speak with a higher-up. This falls far below the standard of care we promise, and we owe you a sincere apology for every moment of stress this has caused.
We have immediately assigned a dedicated customer service specialist to your case, who will take full ownership of resolving this for you promptly.
Again, we are truly sorry for failing you—for the unfulfilled promises, the poor customer service, and the inconvenience that has impacted your winter. Thank you for your patience as we work to rectify this urgently.
If you need to reach us urgently in the meantime, please contact our support team at [email protected] or by phone at +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST).
Best regards,
Verified
Easy payment easy access to products
Easy access to website, great information provided for each different products
1 February 2026
Reply from Garvee
Hello,
Thank you so much for your wonderful review. We’re thrilled to hear you loved the easy payment process, seamless website access and the detailed product information we provide. This is exactly the smooth shopping experience we strive to create for all our customers.
We truly appreciate your support and look forward to welcoming you back soon.
For any future assistance, feel free to reach out to us at [email protected] or by phone at +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST).
Warm regards,
Absolutely the worst products and…
Absolutely the worst products and service money can buy. Just horrific. They don’t care about their customers, lie there way to not solving problems and sell products to customers that don’t work. I bought a snow blower from them that broke after 2 hours of using it. Completely dead and they’ve been giving me the run around for 8 days straight now to the point when I’ve obtained an attorney as to not let them get away with their games. Just a joke of a company.
31 January 2026
Unprompted review
Reply from Garvee
Hello,
We’re truly sorry to hear about your extremely negative experience with the snow blower and our service. This is absolutely not the level of care and support we promise our customers, and we sincerely apologize for the defective product, the frustrating runaround you’ve endured for 8 days, and the stress this has caused you, especially having to involve legal representation.
We understand a team has already been working on your case to process a refund, and we want to assure you we are actively following up and pushing to expedite this refund as quickly as possible to resolve this for you without further delay.
If you need to reach us urgently in the meantime, you can contact our support team at [email protected] or by phone at +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST).
We will follow up with you directly via email to confirm once the refund has been initiated. Again, we are deeply sorry for the disappointment, distrust, and hardship we’ve caused you. Thank you for your patience as we work to rectify this immediately.
Best regards,
I ordered 2 rugs mind you I estimated…
I ordered 2 rugs mind you I estimated the size (my house was under construction and I could not measure properly . So I needed to return one rug and customer Service said I have to pay for shipping! That’s insane ! Second I emailed support and still did not receive an email back it’s been 5 days. Please reply! Or I’m going to BBS
25 January 2026
Unprompted review
Reply from Garvee
Hello,
We’re truly sorry to hear about the frustration with your rug return and the delayed response from our team. This is not the level of service we stand for, and we owe you a sincere apology for the stress and hassle this has caused, especially with your return request and the long wait for a reply.
We take your feedback and this issue very seriously, and we have immediately assigned a dedicated customer service specialist to your case to handle this for you directly. If you need to reach us urgently in the meantime, you can contact our support team at [email protected] or by phone at +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST).
The specialist will reach out to you via email within 24 hours to address the return shipping concern, follow up on your unanswered email, and work out a fair resolution for you—no more delays or unaddressed messages. Please keep an eye on your inbox for their message.
Again, we are deeply sorry for the disappointment and inconvenience we’ve caused. Thank you for your patience as we work to fix this for you.
Warm regards,
Garvee Customer Service is World Class!
I was in a rush and inadvertently put an item in my cart which I did not want. I quickly sent a note to Garvee asking that they delete the unwanted item from the order. However, Garvee's fulfillment system is fast and they had the order already shipped! Once Nadia from customer service responded she immediately resolved the issue and contacted Fedex to return the item while in transit. It all worked out and all along the way the Garvee team kept me perfectly updated. Dealing with them was like dealing with a good friend. There response was efficient and caring. They listened, and responded professionally to my issue and took care it even though it was my bone-headed mistake to begin with. This was a superior customer experience and made me feel like I was in good hands all the way!
25 January 2026
Unprompted review
Reply from Garvee
Hello,
We were truly heartened to read about your experience—how a simple accidental item addition to your cart was resolved by our coordination for an in-transit return, and your kind words describing it as a fantastic customer experience, praising our team for thoughtful communication, professional handling, and for making you feel completely at ease throughout the process. Our entire team wants to express our sincerest gratitude to you for this feedback, and a special thank you for your recognition and understanding of Nadia and our whole team.
We fully understand how such an accidental addition to the cart can happen in a hurry, and we apologize for the little hiccup caused by our logistics system’s quick order fulfillment. Nadia’s immediate response to your message, coordination with FedEx for the in-transit return, and our team’s timely progress updates throughout—these are all simply what we strive to do for every customer. Whether an issue stems from a customer’s oversight or our own, listening to every need with care and resolving problems in a professional, efficient way to make your shopping experience worry-free and secure has always been the core of our service.
Your comment that communicating with us is like talking to a good friend, with no hassle at all, is the most precious compliment our service could receive. We have always aimed to bridge the gap between merchants and customers, and to honor every customer’s trust with sincere communication and reliable actions—even for small, unexpected issues, we want you to feel a steady sense of reassurance. We will pass your full praise on to Nadia; this recognition will be the greatest motivation for her and our team to keep delivering exceptional service.
Should you have any needs or questions during any future shopping experience with Garvee, please do not hesitate to reach out to us at any time. We will continue to stand by you with the same thoughtful, professional service, ensuring every one of your shopping trips is smooth and stress-free.
Support Email: [email protected]
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Thank you again for your understanding and your love for our service. Wishing you a wonderful life and smooth shopping always!
Best regards,
A piece arrived damaged
A piece arrived damaged, so I am currently fighting with this company back and forth until they make things right. All I want is my TV stand to be finished, but they continue to argue with me over the phone and over email. Do not buy from these guys. Still waiting for them to make things right.
19 January 2026
Unprompted review
Reply from Garvee
Hello,
We’re truly sorry to hear your TV stand piece arrived damaged and that you’ve had a frustrating back-and-forth with our team trying to resolve this. This is not the service we stand for, and we apologize wholeheartedly for the stress and hassle this has caused you.
We take this issue very seriously and have immediately assigned a dedicated specialist to handle your case directly. The specialist will reach out to you via email as soon as possible, so please keep an eye on your inbox, including your spam/promotions folder to avoid missing the message.
For any urgent follow-up in the meantime, you can contact us at [email protected] or by phone at +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST).
We’ll make sure to get this sorted for you and get your TV stand completed as you expect, and we’re sorry again for the disappointment we’ve caused.
Best regards,
Mis-Sold and delayed return/refund
*** Getting used to how companies reply to negative comments now. To be clear, they have not sent multiple replies, they sent one to which I responded with the payment details immediately, since then they have ignored my multiple emails.
***
Purchased an adjustable height oil drainer direct from their website. Looked on when it arrived however soon discovered that the height range was completely wrong, there was hardly any adjustment at all. It was advertised as pneumatic but also manual - very strange... Manual as there are no hoses, guages or even a valve on the inlet but then the outlet is only 2mm diameter so needs pressure.
Requested operating instructions, very poor provided and nothing different forthcoming so requested refund. This became very drawn out with emails going back and forwards. They finally provided a returns number and address. I duly sent it to the address provided but then it got returned as the address was incorrect. They then gave another address as they had moved (what?) so I had to pay for another return postage.
They have now refunded the initial purchase price but are delaying refund of return postage x 2 and all communication from them has ceased.
Cheap for a reason? Make your own mind up, but I will avoid in future.
25 January 2026
Unprompted review
Reply from Garvee
Hello,
We are truly remorseful upon reading your feedback and offer our deepest and sincerest apologies for the issues with the oil drain pan you purchased, as well as the terrible experience you endured during the subsequent return process.
The product defect meant your usage needs were not met at all, and what followed was our failure to reimburse the shipping fees promptly, even leaving you with the sense of being out of contact with us. All these problems have betrayed your trust and cost you a great deal of time and money, and we are truly ashamed of this.
Regarding the reimbursement for the shipping fees of your two returns, which you have been concerned about, we would like to update you on the situation: We have sent you multiple emails previously, requesting your relevant account details to process the shipping fee reimbursement for you at the earliest opportunity. Regrettably, we have not received a reply from you to this day, which has resulted in the prolonged delay of the reimbursement process. This was by no means an intentional delay or a refusal to reimburse on our part.
We understand that our explanation now cannot undo the distress you have suffered, but we still hope to do our utmost to make amends and settle the shipping fee reimbursement. Please provide your account details, and we will immediately mark your request as the highest priority and expedite the full reimbursement of the shipping fees for both returns. We will notify you promptly as soon as the payment is credited to your account.
This incident has made us acutely aware of the serious oversights in our product quality control and after-sales service processes. We have urgently launched a comprehensive internal rectification drive, optimizing our after-sales return procedures and enhancing the responsiveness of our customer communication to prevent such issues from happening again.
Whether you choose to purchase our products again in the future or not, we thank you for your honest feedback—every word you have said will be a vital driving force for us to push forward our own improvements.
We apologize again for all the unpleasantness we have caused you and earnestly ask for a chance to make amends for our mistakes.
Best regards,
Reply from Garvee
Hello,
Thank you very much for your recognition of our customer service.
It has always been our consistent commitment to provide attentive service every time and to respond to and address your needs promptly. Your approval is also our greatest motivation to continuously optimize our services.
If you have any questions or needs during your subsequent use of the product, please feel free to contact us at any time, and we will serve you wholeheartedly.
Support Email: [email protected]
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Wishing you a pleasant life and all the best!
Best regards,
The customer service was excellent
The customer service was excellent. We had purchased a 2-car carport and unfortunately the delivery driver did not deliver all the boxes. I contacted customer service and they were so helpful and made sure we got the missing box shipped to us quickly.
5 January 2026
Unprompted review
Reply from Garvee
Hello,
We were truly delighted to read your review calling our customer service excellent, and to learn about your experience with the double carport, where some boxes were missed by the driver upon delivery, and you received the missing items promptly after our customer service team followed up on your feedback. We would like to extend our sincerest gratitude to you! Thank you for your understanding, trust, and recognition of our customer service efforts.
We sincerely apologize for the inconvenience caused to your installation and use of the product due to the missing boxes during delivery. It has always been our unwavering service principle that our customer service team will follow up on issues and coordinate spare part shipments with full effort as soon as we receive your feedback, ensuring you get the missing items without delay. No matter which link a problem arises in, we will go all out to resolve it for you and spare you the trouble of unforeseen issues.
It is the result we hope for the most that you felt the sincerity of our customer service team and received the missing boxes smoothly. Going forward, we will strengthen communication and verification with our logistics and delivery team, optimize the entire shipping and delivery process, and reduce such missing shipment incidents from the source, striving to bring you a more perfect shopping experience.
If you have any questions or need assistance during the installation and use of your double carport, please do not hesitate to contact us at any time. We will continue to provide you with thoughtful and efficient service as always.
Support Email: [email protected]
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Thank you again for your understanding and support. Wishing you a great experience with your product!
Best regards,
I ordered two different sizes of…
I ordered two different sizes of pull-out baskets for my cupboards. They sent 5 of the same size rather than 3 of one and 2 of another. I then had at least 10 emails trying to return the boxes. They wanted me to pay the return postage because the boxes were not defective.
It took more than a month to get satisfaction. I did finally return the boxes that were the wrong size and eventually received a refund.
5 December 2025
Unprompted review
Reply from Garvee
Hello,
We are truly sorry to hear about the frustrating experience you had with your pull-out baskets order, and we apologize wholeheartedly for the stress and hassle this caused you.
Your feedback is a critical alert for us, and we take this issue very seriously. We have already assigned a dedicated specialist to fully investigate this case.
The specialist will reach out to you directly via email within 1-2 business days to walk you through our findings and ensure this never happens to another customer. Please keep an eye on your inbox for their message.
If you need to reach us in the meantime, feel free to contact our support team at any time:
Support Email: [email protected]
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM PST)
Again, we are deeply sorry for the poor service you received. Thank you for taking the time to share your experience. It will help us make meaningful improvements to our order fulfillment and customer support processes.
Best regards,
Thanks to Fiona for your great help.
Thanks to Fiona for your great help.
3 January 2026
Unprompted review
Reply from Garvee
Hello,
Thank you so much for taking the time to share your positive feedback and for recognizing Fiona’s great help, we truly appreciate it.
Providing attentive, reliable support is what we strive for every day, and it makes us happy to know Fiona was able to assist you well. We will definitely pass along your kind words to her—they mean a lot to our team.
We value your trust and support, and we look forward to offering you the same great service whenever you need us in the future.
If you have any questions or need further assistance down the line, please don’t hesitate to reach out.
[email protected]
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM, PST)
Best regards,
Actually the worst customer service…
Actually the worst customer service I’ve/ my sister has ever experienced. My sister bought me one of their espresso machines for Christmas and the grinder on it doesn’t work. Instead of rectifying the situation and either giving a refund or an exchange, they’ve gone back and forth with my sister for almost a month. Support tells her to send in videos, so we do and they still argue. Customer service says they’ll send a return label within 24 hours, which we never received. I’m not sure why it would ever take 24 hours to generate a return label. To top it all off, they won’t let her speak to a supervisor, says they don’t have one, and offered her $50 so we could just go buy a separate grinder. $50 for a nearly $300 machine. DO NOT BUY FROM HERE! Oh and the machine is under warranty for a year and we still can’t get anyone to do anything.
14 January 2026
Unprompted review
Reply from Garvee
Hello,
We are truly sorry to hear about the terrible experience you and your sister have had with our espresso machine and customer service.
We apologize for the back-and-forth after you sent the required videos, the missing return label that never arrived, the inability to connect you with a supervisor, and the unsatisfactory $50 offer for your nearly $300 machine that’s still under its one-year warranty.
To resolve this immediately and properly, we need to locate the original order first. Since the machine was purchased by your sister, we are unable to pull up the order details using your email address. Could you please share your sister’s order number with us?
Once we have the order number, we will assign a dedicated specialist to your case right away to rectify this without further delays.
Again, we are deeply sorry for the disappointment we’ve caused you. Please reach out at your earliest convenience with the order number, or contact us directly if you have any questions:
Support Email: [email protected]
Telephone: +1 888 891 2855 (Monday-Friday, 9:00 AM - 5:00 PM, PST)
Best regards,
I ordered a kids vanity for christmas…
I ordered a kids vanity for christmas for my granddaughter. When my husband put it together, the lights did not work. I was inside my 30 day return window whewn I contacted Garvee. This has been going back and forth for a while with absolutely no resolution and no one cares to help me. I just keeop going in circles. No one will get me to a Management person to resolve my issue. Its a slap in the face when your told "quote: we can offer you a 50.00 refund, because you are outside your 30 day window". I was not out of that window when I contacted you when I saw the lights did not work and its not my fault the product failed to work. Customer service is awful. Its alot like dealing with the airlines to get a refund. I am a very unhappy and frustrated customer. I hope that someone from Garvee will see this review and contact me!! I tried to email other emails, with no response or the email was no longer good.
14 January 2026
Unprompted review
Reply from Garvee
Hello,
We are truly filled with guilt and remorse as we read your feedback. The children’s vanity table, which you carefully prepared as a Christmas gift for your granddaughter, had a malfunctioning light right after assembly. You reached out to us promptly to resolve the issue, yet you never received an effective solution. Instead, you faced unresponsive service, unreasonable refund offers, and even dead ends despite trying multiple communication channels. We offer you our deepest and most sincere apology for the frustration and distress this terrible after-sales experience has caused you!
We fully understand your anger and dissatisfaction, and we are well aware that this incident has severely betrayed your trust and caused you great distress.
To make amends for our mistakes and resolve this matter properly, we have urgently applied for an exclusive solution for you: we will send you a brand-new children’s vanity table at no cost to you, and you will not be required to return the defective unit.
May we kindly ask if you would accept this solution of receiving a replacement product?
If you agree, please let us know, and we will immediately flag your request as our top priority to expedite warehouse preparation and shipping. Once the new product is dispatched, we will send the tracking number to your contact without delay for you to check the delivery status at any time. Meanwhile, we have launched an internal review and will rigorously revamp our customer service processes to ensure that every customer’s request is addressed promptly and efficiently moving forward.
If you have any other reasonable requests, please feel free to let us know, and we will fully cooperate with you to reach a satisfactory resolution.
Support Email: [email protected]
Telephone: +1 888 891 2855
We apologize again for the awful experience we put you through, and sincerely hope you will give us a chance to make this right.
We look forward to your reply.
Best regards,
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