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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff's knowledge, personability, and dedication to their goals. Consumers highlight the positive impact of the service on their fitness journeys, noting improvements in eating habits, exercise routines, and overall outlook on food. People appreciate the personalized care, goal-oriented approach, and the support they receive throughout their weight loss process. Reviewers value the accessibility and responsiveness of the team, emphasizing the ease of communication and the availability of support whenever needed. The user experience is consistently described as positive, empowering, and transformative.

Based on these reviews

Rated 5 out of 5 stars

I am very satisfied with my care and guidance that I have received from my Shapely care person. They listen quite well and give you recommendations that are suitable for your goals, your physical le... See more

Company replied

Rated 5 out of 5 stars

I’ve only just begun working with this company but so far am very impressed. Their website is super easy to navigate as well as thorough in explaining their services, pricing, plan options, etc. Compl... See more

Company replied

Rated 5 out of 5 stars

What made my experience great is that I have lost 33 pounds an I feel great I can fit into clothes I haven't been able to wear in years. I have a meeting every month with my practitioner and we go ove... See more

Rated 5 out of 5 stars

Working with Shapely has been a major game changer for me. I saw minimal weight loss for a while and started to get discouraged. Khandi and Dr. Zaghi encouraged me to stick with it and made adjustme... See more

Company replied

Rated 1 out of 5 stars

I called to make an appointment for consultation, explained I don't want to pay for Wagovy, I have UHC, told me to tell consultant I have sleep apnea, they don't check, now I find our, it's a SCAM t... See more

Company replied

Rated 5 out of 5 stars

From the initial application process, I knew SHAPELY was the right choice. Everything was clearly explained, including options that would be available if my insurance would not pay for the weight los... See more

Company replied

Rated 5 out of 5 stars

Really fortunate to have discovered this company as a resource. It's been nothing but great from the first customer contact, w/ Aaron, so decided to enroll. Then, have Tanya as my health adviser,... See more

Rated 5 out of 5 stars

I feel like shapley is totally transparent. To me communication is key. If I had a question , I could reach out and very quickly , I had a response. And a response I could understand. Tanya my nurse p... See more

Company replied

Rated 5 out of 5 stars

I have been with Shapely since January 2024 and have lost 35lbs. This program really works. I love Dr Justin Zaghi. He is prompt to respond to my concerns and questions. His compassionate approac... See more

Rated 5 out of 5 stars

Very good value. I was paying much more at a local clinic for my medication. The refill prescriptions are shipped promptly and I’m always notified beforehand when they are due to arrive. I meet with a... See more

Company replied

Rated 5 out of 5 stars

I’m incredibly grateful for the care and support I received. Dr. Justin Zaghi went above and beyond to listen, explain everything clearly, and guide me through my treatment with compassion and profess... See more

Rated 5 out of 5 stars

I started out with Medvi... and was disappointed as (1) they sent me the wrong prescription and (2) when I finally got the correct prescription, the compounding pharmacy did a very poor job prepa... See more

Company replied

Rated 5 out of 5 stars

My experience with Shapely has been outstanding. My care consultant (Brittney Williams)has encouraged and guided me to a current weight loss of 30 lbs and I am on track to reach my goal weight. I woul... See more

Company replied

Rated 5 out of 5 stars

This is my 2nd time being a Shapely patient. This company is very efficient and does well with education. My provider is Mayra G. She is very informative and knowledgeable. I’ve never had issues with... See more

Company replied

Rated 5 out of 5 stars

The medication and this program works for me. I have lost 75 pounds so far. Mayra is available by email anytime I have questions or concerns. I always receive prompt response. It took awhile for m... See more

Rated 5 out of 5 stars

Shapely has been an overall terrific experience! I have received personalized care from the start, not only from Dr Zaghi but this includes Aaron his appt coordinator. After doing a bit of research a... See more

Rated 5 out of 5 stars

Shapely has truly been a game-changer in my weight loss journey. From the very beginning, I felt supported, encouraged, and understood—not judged or rushed. The guidance I received was realistic,... See more

Company replied

Rated 5 out of 5 stars

I reached my goal weight within 1 year. Being a patient of Dr Zaghi has been a great experience. He is genuinely concerned about your health and wellbeing. The program is great losing weight slowly an... See more

Rated 5 out of 5 stars

I love Shapely! I have had a wonderful experience with Shapely! From my PA to nutritionist have been so helpful and positive along my journey!!! Thank you to them for their guidance in my weight jou... See more

Company replied

Rated 5 out of 5 stars

This company is very professional and helpful in working with patients to achieve their weight loss goals and getting healthy. They go above and beyond when working with insurance companies in order t... See more

Rated 5 out of 5 stars

What an amazing experience! I met with Dr. Justin Zaghi back in June for the first time to find what was best for me in my weight loss journey. He was extremely informative and great bedside manner. I... See more

Company replied

Rated 5 out of 5 stars

I have been a Shapely member since July 2024 and they have been the best telehealth company for so many reasons! I love my provider, she's amazing. The prices. The ease in ordering and the quality of... See more

Rated 5 out of 5 stars

Shapely is more than a source for glp-1 prescriptions. Shapely includes personal support through a skilled counselor and monthly meetings. Weight loss takes both - body and mind.

Company replied

Rated 5 out of 5 stars

Melissa has given me some hope. She understands my situation and excited my medication plan swiftly. She got my meds approved and now I will be starting as soon and my rx is sent to pharmacy. Thank... See more

Rated 5 out of 5 stars

The Shapely Team has been wonderful to me! I spoke with Emma in June a few times. She always answered my many questions about a GLP1.Her guidance helped me decide to go with Shapely. I started in Jul... See more

Company replied

Rated 5 out of 5 stars

I started my Zepbound journey in June of 2025 with Shapely. I have zero regrets and I am so grateful that someone on their team reached out. I had looked into things on their site but ultimately thoug... See more

Company replied

Rated 5 out of 5 stars

My problem is still active, still waiting for my new card but Gazzel was very helpful. Khandi is also my regular consultant who I really like. Thanks to everyone at Shapely.

Rated 5 out of 5 stars

Shapely is a great company to work with. The programs they offer, the people and the meds, all individually designed. Tanya has been my game changer, she keeps me going when I need help and her knowle... See more

Rated 5 out of 5 stars

Mayra Garibay has been the one always helping me out with my process on losing weight and always on time and respectful thank you for your support

Company replied

Rated 5 out of 5 stars

This company is awesome? They support, encourage and walk you through everything during your weight loss journey.

Company replied

Rated 5 out of 5 stars

My weight loss journey with Shapely has been of high quality. I value my provider Ms. Brittany Williams, because she continues to be a knowledgeable and experienced provider who prioritizes patient i... See more

Company replied

Rated 5 out of 5 stars

50 plus pounds lost. Having someone to discuss and review progress throughout the journey has been helpful. I would recommend Shapely

Company replied

Rated 5 out of 5 stars

I am always impressed with the video chats with Khandi and Megan. Both answer all my questions and stay on top of my needs and medication. I have lost close to 40 lbs. very professional

Rated 5 out of 5 stars

It has been over 3 weeks since I joined Shapely, and my experience has been absolutely wonderful. From my very first contact to meeting with the PA and the dietitian, everything has been nothing sho... See more

Company replied

Rated 5 out of 5 stars

Duyen Tran assisted me with my weight loss and I reached my goal! Now she is assisting me with maintaining my goal weight. She educated me. Helped me with the best costs to fit my budget. She is a joy... See more

Rated 5 out of 5 stars

I started with my Journey was shapely in May 2024. The monthly support was Very helpful I reached my goal. It’s been such a pleasure to work with them and I really appreciate all that they did to hel... See more

Company replied

Rated 5 out of 5 stars

Shapely team has been super helpful and always quick to respond if I have any questions or any issues with insurance.

Company replied

Rated 5 out of 5 stars

Everyone is so friendly communication is awesome. They’re there for you when you need them.

Company replied

Rated 5 out of 5 stars

It’s been hard through the years to lose weight, but Shapely has helped me with taking my weight on a regular basis.

Rated 4 out of 5 stars

So far so good! I work with Khandi! Very good at getting back to me and always answers any questions I might have! The weight loss is slower than I thought but that’s the correct way to go about l... See more

Company replied

Rated 5 out of 5 stars

I have been with this company for Over a year. I am supper happy with my results. I have an excellent team behind me who are on top of everything

Company replied


Company details

  1. Weight Loss Service
  2. Doctor
  3. Nutritionist

Written by the company

Achieve the best shape of you with personalized weight loss from experts you can trust. Join countless patients who've lost weight safely and effectively with Shapely. Here's what you get: 1. Monthly video visits with a weight loss specialist 2. Convenient app with ability to chat with your provider anytime 3. Access to both branded and compounded weight loss medications 4. Affordable medication pricing, with compounded semaglutide at just $199/month. 5. Evidence-based care led by our Harvard-trained weight loss physician Dr. Justin Zaghi


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service and Budget Friendly …

Duyen Tran assisted me with my weight loss and I reached my goal! Now she is assisting me with maintaining my goal weight. She educated me. Helped me with the best costs to fit my budget. She is a joy to work with!

29 January 2026
Unprompted review
Rated 1 out of 5 stars

I called to make an appointment for…

I called to make an appointment for consultation, explained I don't want to pay for Wagovy, I have UHC, told me to tell consultant I have sleep apnea, they don't check, now I find our, it's a SCAM to rope yoy into paying for it! I am already in debt from PAYING for it and my Meds are done. I lost weight but didn't reach my goal weight. DON'T GET INVOLVED WITH THIS COMPANY,SCAM ! JUST LIKE MOST THINGS YOU FIND ON SOCIAL MEDIA !!

27 January 2026
Unprompted review
Shapely logo

Reply from Shapely

Hi Margaret, I'm glad to hear you lost weight and sorry to hear of your disappointment with Shapely. We do offer assistance with getting GLP-1s approved by insurance by working on prior authorizations, but unfortunately some health plans do not approve them despite our very best efforts. While we cannot control what your insurance plan covers, we do offer affordable medication options, including some medications that your insurance may cover. We have requested your information so we can assist you further.

Rated 5 out of 5 stars

What an amazing experience

What an amazing experience! I met with Dr. Justin Zaghi back in June for the first time to find what was best for me in my weight loss journey. He was extremely informative and great bedside manner. I continued to meet with him monthly for check ins and I am happy to say after 6 months I met my goal weight and he is a big part of that! Highly recommend Dr. Zaghi and the Shapely team for your weight loss journey!!

17 June 2025
Unprompted review
Shapely logo

Reply from Shapely

Thank you Jennifer! So glad to hear of your amazing experience with Shapely!!

Rated 2 out of 5 stars

Think twice before proceeding with Shapely

Well, this is a follow up review to the review I wrote a week ago. I said I was going to write another review after I met with the provider and dietician.

I have decided not to do Shapely. I have decided that it is not for me.

I cancelled my appointment for next week with the provider more than a week in advance to try and prevent the issues I had last time I cancelled a provider appointment.

Last time after I cancelled the appointment with the provider by text and email, I got two reminders of the appointment.

After I cancelled the appointment for next week, I get a call, and I couldn't make out the girl's name left on the message, and I couldn't totally hear the message she left. She wanted me to call her about my cancellation.

And a couple hours later I get a text from the same girl and didn't leave her name, and she wanted to know the reason for my cancellation. I gave a reason before on the text.

I had already stated I was cancelling the appointment and she wanted a confirmation of that what seemed like a very unnecessary request.

And the girl was on the bratty side in my mind.

So, after I cancelled the appointment, I get an annoying phone call and text from this girl at Shapely.

If you are thinking of doing Shapely or are thinking of quitting, I recommend scrolling through the reviews and reading the one-, two- and three-star reviews.

There was a review by someone who called themself "customer" on 7/18/2025 that quoted what I had seen a week ago or so. This has to do with reviews by Shapely not always gotten on the up and up. I saw this when I Googled Shapely.

I also question if the reviews I Googled on the providers are verified reviews. Sometimes a number of the reviews look like they could have been written by the same person.

So, all and all I had a bad experience before I even met with the provider and dietician and decided Shapely was not for me.

8 January 2026
Unprompted review
Shapely logo

Reply from Shapely

Hi! I’m sorry to hear you changed your mind never ended up trying Shapely. We have thousands of happy patients and are proud of their incredible results. We do routinely follow up with patients when they cancel appointments so we can assist them on their journey. If you change your mind and want to give us a try, we will be more than happy to care for you.

Rated 5 out of 5 stars

Love it

Love it. They check on me to make sure I’m doing well

1 January 2026
Unprompted review
Shapely logo

Reply from Shapely

Thank you so much for your kind words, Charles! We’re glad to hear you’ve felt supported and checked in on—your well-being is always our priority. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I love Shapely

I love Shapely! I have had a wonderful experience with Shapely!
From my PA to nutritionist have been so helpful and positive along my journey!!!
Thank you to them for their guidance in my weight journey!🙌🏻🫶🏻👏🏼👍🏻

1 January 2026
Unprompted review
Shapely logo

Reply from Shapely

Thank you so much, Terry! We’re thrilled to hear you’ve had such a wonderful experience and that our care team has been supportive throughout your journey. We truly appreciate your kind words!

Rated 5 out of 5 stars

Easy as 123

Mayra Garibay has been the one always helping me out with my process on losing weight and always on time and respectful thank you for your support

1 January 2026
Unprompted review
Shapely logo

Reply from Shapely

Thank you, Victor! We’re glad to hear Mayra has been such a great support and that your experience has been smooth and respectful. We appreciate your trust in Shapely!

Rated 5 out of 5 stars

Everyone is so friendly communication…

Everyone is so friendly communication is awesome. They’re there for you when you need them.

1 January 2026
Unprompted review
Shapely logo

Reply from Shapely

Thank you, Michelle! We’re so happy to hear you’ve found our team friendly and supportive when you need us. Your feedback means a lot to us

Rated 5 out of 5 stars

Tanya my mentor was great very…

Tanya my mentor was great very understanding she recommended me what was best for me. Thank you Tanya happy new year

1 January 2026
Unprompted review
Shapely logo

Reply from Shapely

Thank you for sharing, Victoria! We’re so glad Tanya was able to support you with understanding and thoughtful guidance. We’ll be sure to pass along your kind words—and wish you a very happy New Year!

Rated 5 out of 5 stars

SHAPELY WAS THE SOLUTION

From the initial application process, I knew SHAPELY was the right choice. Everything was clearly explained, including options that would be available if my insurance would not pay for the weight loss medication. I meet monthly to chart my progress and get my next prescription as well as meet with a dietitian that personalizes my food choices for me! This has been a no fail program, I can't speak highly enough of this program and the people I have worked with. After trying what felt like everything, SHAPELY was the solution for me!

25 April 2025
Unprompted review
Shapely logo

Reply from Shapely

Thank you so much for sharing your experience, Laura! We’re thrilled to hear that the clarity, personalized care, and ongoing support have made such a difference for you. Helping patients find a sustainable solution is exactly why we do what we do—thank you for trusting Shapely and for your kind words.

Rated 5 out of 5 stars

Communication

I feel like shapley is totally transparent. To me communication is key. If I had a question , I could reach out and very quickly , I had a response. And a response I could understand. Tanya my nurse practitioner became a friend. My weight loss journey has been successful. And beyond

27 November 2025
Unprompted review
Shapely logo

Reply from Shapely

Thank you so much for your kind words, Cari! We’re thrilled to hear that communication and transparency made such a difference in your journey. Tanya will be so happy to know the impact she’s had, and we’re honored to be part of your successful weight loss experience. Thank you for trusting Shapely—we’re cheering you on!

Rated 5 out of 5 stars

This company is awesome

This company is awesome? They support, encourage and walk you through everything during your weight loss journey.

29 December 2025
Unprompted review
Shapely logo

Reply from Shapely

Thank you so much, Kat! We truly appreciate your kind words. Supporting and encouraging our patients every step of the way is at the heart of what we do. We’re so glad to be part of your weight loss journey!

Rated 5 out of 5 stars

Grateful for finding Get Shapely

I am very satisfied with my care and guidance
that I have received from my Shapely care person. They listen quite well and give you recommendations that are suitable for your goals, your physical levels and your particular life style. This system works and they are most trustworthy when it comes to your health. There are no delays in getting refills submitted to your insurance nor in getting other prescriptions as needed during your treatment.

23 December 2025
Unprompted review
Shapely logo

Reply from Shapely

Thank you for sharing your experience, Al! We’re so glad to hear that you feel supported, listened to, and confident in your care. Personalized guidance, trust, and timely support are core to our approach, and we’re grateful you chose Shapely for your health journey.

Rated 5 out of 5 stars

Thinner and Happier

I have been with this company for
Over a year. I am supper happy with my results. I have an excellent team behind me who are on top of everything

26 December 2025
Unprompted review
Shapely logo

Reply from Shapely

Thank you, Kyle! We’re so happy to hear about your results and that you’ve felt supported every step of the way. It means a lot that you’ve trusted Shapely with your journey for over a year—we’re proud to be part of your success!

Rated 5 out of 5 stars

Shapely has truly been a game-changer…

Shapely has truly been a game-changer in my weight loss journey. From the very beginning, I felt supported, encouraged, and understood—not judged or rushed. The guidance I received was realistic, compassionate, and tailored to my life, which made all the difference in staying consistent and motivated.

What stood out most to me was how empowering the experience felt. Shapely didn’t just focus on the number on the scale; they helped me build healthier habits, a better mindset, and confidence in my ability to take control of my health. The progress I’ve made feels sustainable, and for the first time, I feel optimistic about maintaining it long-term.

I’m incredibly grateful for the support, accountability, and care Shapely provided. If you’re looking for a program that truly invests in you as a person and not just a result, I can’t recommend Shapely enough.

21 December 2025
Unprompted review
Shapely logo

Reply from Shapely

Thank you so much for sharing this, Jason. We’re truly grateful for your trust and for allowing us to be part of your journey. Supporting sustainable, empowering change—not just short-term results—is exactly what we strive for. We’re so glad you’ve felt understood and supported every step of the way.

Rated 5 out of 5 stars

My experience with Shapely and my PA Mayra Garibay.

I started my Zepbound journey in June of 2025 with Shapely. I have zero regrets and I am so grateful that someone on their team reached out. I had looked into things on their site but ultimately thought it would not be possible to get treatment. Well a helpful person followed up with me after inquiring and explained to me that I could get treatment and that Shapely would handle my insurance situation. I started at 180 lbs. and have ended this year at my GOAL weight that I have not been since 10 years ago. I’m a 45 year old female at 5’4 who has fought obesity on and off. With Zepbound, I lost 45 lbs., no more pre diabetes, no more elevated cholesterol and all my clothes are too big for me now! It was the best decision with a good straight forward company. I paid a membership fee monthly but it’s nothing compared to other deceptive companies who want hundreds and don’t include medication. Sadly my insurance is cutting me off next year so I can’t go into maintenance. If things change in the future for me, I would come back. Highly recommend.

18 December 2025
Unprompted review
Shapely logo

Reply from Shapely

Thank you so much for sharing your journey, Jazmin. We’re incredibly proud of the progress you’ve made and grateful you trusted Shapely and Mayra with your care. Your results and health improvements are truly inspiring. While we’re sorry about the insurance changes, please know you’ll always be welcome back and we do have affordable self-pay options—we’re cheering you on and wish you continued success and health.

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