Hale Groves Reviews 28,564

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their freshness and delicious taste. Consumers are also satisfied with the delivery service, highlighting the company's ability to meet expected shipping dates and provide timely updates on order status. People appreciate the easy ordering process and the efficient, helpful service provided by the staff. The positive sentiment extends to the overall ordering experience, with reviewers frequently mentioning the delightful nature of the Honeybell oranges. In cases where issues arose, such as products arriving in less than perfect condition, the company promptly addressed and corrected the problem, further solidifying customer trust and satisfaction.

Based on these reviews

Rated 4 out of 5 stars

The products are generally very good. I understand it's not easy to get fresh fruit in a timely manner to all corners of the country, especially during the holidays, but they manage to do it well most... See more

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Rated 4 out of 5 stars

Where to began, ordering and meeting the expected shipping dates are excellent. The amount of emails and catalogs are a bit excessive. Some of the fruit I received this year was moldy and needed to... See more

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Rated 5 out of 5 stars

Our Son was visiting us here in Vero Beach. He mentioned about us sending Oranges to families where we used to love. We started checking out the possibility of getting this put together and after s... See more

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Rated 5 out of 5 stars

My order was placed first week and half of new year. Fearful as a big snow and ice storm two weeks ago would affect the travel. Hale Groves and their courier service was able to deliver the oranges an... See more

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Rated 3 out of 5 stars

I have sent your oranges to family members for years without any issues however, this year 4 of my recipients recently admitted to me that theirs were inedible because they had frozen! Evidently their... See more

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Rated 5 out of 5 stars

Every year I ship fresh fruit to my 4 sons and their families for Christmas. I feel good about it because it enforces my teachings about healthy eating especially around all the holiday sweets. I am t... See more

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Rated 5 out of 5 stars

I am a repeat customer & have given Hales Honeybells as gifts to friends & neighbors for yrs. Easy to order, they keep me updated on shipping dates & when order has been delivered. But the best part... See more

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Rated 5 out of 5 stars

My usual grove decided to go mega corporate-and the troubles began. Poor quality, horrible delivery service. So I searched and found Hale Groves. Glad I did! HUGE selection, great service, sweetest Ho... See more

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Rated 3 out of 5 stars

1. Fruit we ordered was fresh & delicious. 2. 20% discount coupon toward my next purchase was misleading. It wasn't obvious that it was only valid on certain products. I wanted to buy the same f... See more

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Rated 5 out of 5 stars

First delivery perfect. Second delivery came frozen. However, I contacted the company and they replaced the perished order. The fruit from the first order was amazing......sweet & sun kissed so ge... See more

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Rated 5 out of 5 stars

I have been ordering from Hale Groves for at least 7 years. Whether It’s for Christmas gifts for friends and family or orders for myself Hale Groves has never let me down. The fruit is absolutely de... See more

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Rated 5 out of 5 stars

I want to thank the delightful ladies that so nicely take orders at Hale! I inadvertently had an order sent to an incorrect address resulting in a confusing situation. Samantha and another caring l... See more

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Rated 5 out of 5 stars

I ordered by calling Hales. She was very helpful when I placed my order. For some reason I have trouble trying to place the order on my iPhone. I got the Extravaganza box. The Honeybells , tangeri... See more

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Rated 5 out of 5 stars

I wanted to gift something practical for Xmas & googled FL Citrus & found Hale. They offered plenty of options & had good reviews so I took a chance. I ordered a package for all 4 of my children at di... See more

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Rated 5 out of 5 stars

We have trusted Hale Groves for over 5 yrs to deliver FL fresh citrus to our Kansas family over Christmas. We always get, “those plum, juicy oranges arriving during an icy winter storm filled our bre... See more

Rated 5 out of 5 stars

When Hale Groves sent a notice that my order for Golden Honeybells were being shipped, I did not see a delivery date so I called and was given a date. They arrived exactly when expected. A couple of... See more

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Rated 5 out of 5 stars

Hale Grooves keeps me updated on my purchase-status of my purchase-when it was delivered. This is very important as we live in the Midwest and the fruit would freeze if we weren’t aware of the delive... See more

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Rated 5 out of 5 stars

I have ordered honey bells for several years for my daughter who lives in VA. (She firmly believes the best fruit is from the Indian River.) Ordering is easy; notice the order is shipped and then deli... See more

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Rated 1 out of 5 stars

Requested delivery week of 11/10. Called 11/19 when heard nothing, told would delivered that day; never rec'd email notice it had been shipped. Was finally del'd after 7 pm 11/20. Asked why wasn't i... See more

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Rated 1 out of 5 stars

The last package I ordered was for a great grandma and the fruit came frozen and green and mushy. She cannot eat it. I tried to email saying I needed another package sent out. Got a confirmation that... See more

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Rated 1 out of 5 stars

Several of the anticipated Oranges were rotten when received. This happened last year too and my complaint went unanswered. This is not like Hale Groves, but I have ordered 6 boxes for relatives... See more

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Rated 2 out of 5 stars

I specifically requested Christmas delivery date. Delivery arrived in January. Turns out, it was ME not Hale Groves mistake. Indeed, I selected January delivery date, not a December date. I n... See more

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Rated 1 out of 5 stars

I'm not sure if the weather i.e. flooding, hurricane, etc. impacted the peaches this year, but I will NOT be placing an order ever again. Last year they were subpar, as well, but after this year I'm j... See more

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Rated 2 out of 5 stars

I bought several orange baskets for family for Christmas. When I purchased they were to be delivered before Christmas. One item didn't show up till after the new year. I sent several inquiries abo... See more

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Rated 2 out of 5 stars

We recently moved to Maine and found our citrus options limited. We ordered from Hale’s and paid the exorbitant prices in hopes that we would receive delicious oranges. However, when our box arrived,... See more

Rated 1 out of 5 stars

My order was shipped just as the recent extended deep freeze temperatures and winter storms were due to hit. It was 7 days before the order was delivered. I had watched for the delivery and brought it... See more

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Rated 2 out of 5 stars

Been buying for 30+ years for family, customers and friends Last three years downhill Some of my friends and my recipients acknowledge the same changes Misformed fruit skins (pimply and gnarle... See more

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Rated 3 out of 5 stars

When we ordered honeybells for shipment we were informed delivery would be JAN/FEB and a note would be sent before Xmas to recipient. No note! Instead unexpected delivery early Dec. The box languished... See more

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Rated 5 out of 5 stars

This was a gift shipped to family so I can’t personally comment but they did reach out to me and thank me for the delicious Honeybells. I am a longtime customer and Hale has always stood by their prod... See more

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Rated 5 out of 5 stars

When our fruit arrived, all look really fresh except one. It was mushy and inedible. I called their customer service and they apologized and promptly sent us three replacements. Now that’s customer s... See more

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Rated 5 out of 5 stars

Customer service reps are stars! Ordering on the phone is easy, when I can start with the previous year's list. I needed to follow up on an order this week. I thought, according to a confirming ema... See more

Rated 5 out of 5 stars

Initial order was dated a week later than subsequent orders and unable to change it. But, everything else worked excellently and email info was right on the mark. Had to unsubscribe as was receiving... See more

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Rated 2 out of 5 stars

Oranges delivered to MN address in St. Cloud. Weather was freezing and so did the oranges. People receiving the gift were not home! Total mess. Last time I’ll do this gift. I suspect the delivery... See more

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Rated 3 out of 5 stars

Great catalogue was mailed to me...appreciate that a company still sends catalogue to "browse". Website is good too...BUT the ordering process was very difficult...namely, trying to create a custom g... See more

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Rated 1 out of 5 stars

your post indicated that orders placed at that time would arrive by Christmas not two weeks after Christmas. Some of the fruit (Apples) were brown inside. However when I reported the damage your comp... See more

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Rated 1 out of 5 stars

I ordered a Fruit of the Month Club gift for December. January, and February for a friend. Hale Groves shipped all three orders in a four week window and then when my friend called to find out what wa... See more

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Rated 2 out of 5 stars

I have had good experience in prior years, I have ordered from Hales for 3 years, using them for Xmas gifts totaling $700+ each Xmas. This year was terrible, my person order had two trays of tanger... See more

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Rated 1 out of 5 stars

Fedex took two to three days between stops.. showed no care for a perishable parcel. Fruit arrived mostly spoiled. Reported to Hale who has done nothing...... Feb 10th: My daughter got her replacem... See more

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Rated 1 out of 5 stars

The oranges were shipped within timeframe provided however they came in and felt like they were pre frozen. The Honeybell oranges had a browness to them and both Honeybell and navel oranges had no tas... See more

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Rated 3 out of 5 stars

This years honeybells have beeb much smaller than in past years. The usual ripples on the oranges are noticeably missing Many more seeds. Are you getting product from outside vendors Golden hone... See more

Company replied


Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Fresh Food Market

Written by the company

Hale Groves offers the best citrus and fruit baskets money can buy. Order some for your friends, family or yourself.

The Hale Groves Guarantee

It's Simple

It's Simple
If the gift you order doesn't arrive fresh and perfect—if you and your recipients aren't totally delighted—we'll make it right.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

29K reviews

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Rated 5 out of 5 stars

Truly most delicious- great gift idea!

Ordered a beautiful package of oranges and honeybells and chocolate hearts. When my friend cut open one of the oranges to show me, it was rich in color and juicy. Absolutely delicious she reported. Hale Groves shipped the box from South Florida to Massachusetts! Can’t get fruit like that up north!!! Fruit is so healthy and my friend felt like it was sunshine in a surprise package! Highly recommend Hale Groves!

28 January 2026
Rated 5 out of 5 stars

Three items were ordered in Wisconsin

Three items were ordered; first the red grapefruit: I can't begin to tell anyone how good they were.

Second order, red pears and honey bells. Red pears came in first and they were excellent also, and well packages for the type of product.

Honey bells arrived on time or a tad ahead, and again nicely packaged and very good fruit. I personally was a bit disappointed in the flavor of the honey bells, expecting sweeter than they were and my first time buying that variety.

29 January 2026
Rated 1 out of 5 stars

Paid for next day

Paid for next day, half arrived a week later, the other half a week after that.
Weather perhaps? Fine, tell me you can't do it, and don't charge me for something you can't deliver.
Terrible experience.

29 January 2026
Rated 2 out of 5 stars

Bitter oranges

I received my oranges after 1 month of ordering. they appeared to be fresh, very juicy but (not) sweet at all. Very bitter. For the money I paid, I could have gone to the grocery store and gotten sweeter oranges.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

My 93-year old mother loved the…

My 93-year old mother loved the grapefruit

28 January 2026
Hale Groves logo

Reply from Hale Groves

We're happy to hear that your mother loved the grapefruit! Thank you for sharing this wonderful feedback with us; it means a lot.

Rated 5 out of 5 stars

Excellent fruit

Excellent fruit, as always

28 January 2026
Hale Groves logo

Reply from Hale Groves

We are so happy that you consistently enjoy our fruit; we appreciate your feedback and support very much.

Rated 2 out of 5 stars

Disappointed.

The apples arrived bruised and one was rotten. The pears were all black and hard as rocks. The tangerines were brown and bruised and one was mushy. The oranges were fine as were the grapefruit. I have ordered from you before, but I am not certain if I will do so again.

28 January 2026
Rated 5 out of 5 stars

Ordering is easy

Ordering is easy, delivery on time & getting fresh fruit in Maine when it is 5 F. is difficult. Our UPS or FedEx deliverers are very careful.
When fruit was frosted, it was replaced immediatel;y
Nice staff answer your phone. They even speak English.
Delicious fruit.

28 January 2026
Hale Groves logo

Reply from Hale Groves

We're happy to hear that ordering was easy and delivery was on time. We're glad you enjoyed the delicious fruit, especially given the challenges of delivering fresh fruit to Maine in such cold weather! It's great to know that our staff and replacement process met your expectations.

Rated 5 out of 5 stars

Hale Groves Go to for sending greetings to Friends & Family

Hale Groves for 3 years running Has delivered Nicely The nice Citrus packages I ordered for many of my Friends & kept the addresses going forward for every Year! That is so helpful! Also they seem to find a way to keep me as a customer by adding a special (free shipping or extras to the package) So Far every year I have been very Pleased with Hale Groves. Thank you

28 January 2026
Hale Groves logo

Reply from Hale Groves

We're happy to hear that our citrus packages have been well-received by your friends for the past three years. It's great to know that you find our address retention and special offers helpful. Thank you for your continued patronage and positive feedback!

Rated 5 out of 5 stars

Honeybells....Yum.

Hale Groves has always delivered fresh and sweet citrus in a timely fashion to family and friends.

I send my sister at least one gift box/basket every year. This was the first year I sent her Honeybells, She shared how amazingly delicious and sweet they were. Honeybells are now her favorite of all the types of citrus we have sent her.

28 January 2026
Hale Groves logo

Reply from Hale Groves

We're happy to hear that our citrus gifts have been a hit with your family and friends! It's wonderful to know your sister enjoyed the Honeybells so much; we appreciate you sharing her positive experience.

Rated 5 out of 5 stars

Ordered fruit for Christmas gifts to…

Ordered fruit for Christmas gifts to family members in other states.They all told me they received them nicely packaged and no damage and the fruit was juicy and flavorful.So when a special came along again I decided to buy some for my family and I.Refeived without damage and I was a little concerned at the time of delivery because that's when most of the country had the cold snap but because the way the fruit was packaged I believe it helped from being froze in any way and it was very juicy and flavorful.I will purchase again.thank you

28 January 2026
Hale Groves logo

Reply from Hale Groves

We're happy to hear that your family enjoyed the fruit you gifted them! We're also glad the packaging protected your fruit during the cold snap and that you found it juicy and flavorful. Thank you for your purchase and positive feedback; we appreciate it.

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