Verified
Amazing experience! Heymondo is one of the most efficient and prompt travel insurance companies I have worked with. After the terrible service provided by TAP (the flight company) in giving a re... See more
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See what reviewers are saying
Verified
Very easy to book. The system must also accept Google Pay and other most-used platforms for online payment.
Company replied
Verified
For my luck I didn't need to activate it,so I can not rate it. but I can rate the price and it's conditions that was better then other companies.
Company replied
Verified
It was an easy process and the plans covered all my needs while travelling.
Company replied
Company details
About Heymondo Seguros de Viagem
Written by the company
Bem-vindo à Heymondo, a sua escolha de confiança em seguros de viagem.
Sabemos que viajar é uma experiência enriquecedora, e o nosso objetivo é garantir que cada viagem seja segura e sem preocupações.
A avaliação dos nossos clientes é essencial para nós; por isso, estamos comprometidos em oferecer um serviço excecional, com uma equipa dedicada à sua segurança e satisfação. As suas opiniões e reviews são fundamentais para a nossa melhoria contínua.
Explore as nossas soluções, partilhe as suas experiências e ajude outros viajantes a tomar decisões informadas. Junte-se à nossa comunidade e viaje com tranquilidade, sabendo que estamos aqui para apoiá-lo em cada passo.
Calcule o seu seguro
Descubra por que deve garantir a viagem dos seus sonhos com a Heymondo!
Assistência 24h/365 dias
Estamos ao seu lado perante os imprevistos da sua viagem: médicos, perdas de bagagem, atrasos de transporte, etc.
Reembolso de reservas se não viajar
Adicione a cobertura opcional de cancelamento de viagem. Contrate mesmo se tiverem passado mais de 7 dias desde a reserva da viagem!
App de assistência em viagem
Chamadas de assistência gratuita e gestão de incidências à distância de um clique!
Reembolso de férias não usufruídas
Se for obrigado a antecipar o seu regresso com o nosso seguro de cancelamento, recuperará o valor das suas reservas.
Opiniões sobre a Heymondo em Trustpilot
Os viajantes do mundo confiam em nós, e isso é evidenciado pela grande quantidade de opiniões positivas que os nossos clientes partilham diariamente sobre a Heymondo.
Se quiser conhecer a experiência de outros viajantes, continue a ler mais opiniões sobre a Heymondo!
Contact info
Rua Alaba 140, 08018, Portugal
- [email protected]
- heymondo.pt
4.6
Excellent
596 reviews
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Verified
Overall horrible customer experience
Overall horrible customer experience. Support is inexistent, don’t waste your money.
23 January 2026
Reply from Heymondo Seguros de Viagem
Hello,
We would like to thank you for trusting us to insure your trip, and for the time you dedicated to sharing your feedback with us.
We have confirmed that you have been in contact with our customer care team, who clarified your questions and provided instructions on how to start your claim process with the insurance company.
We would like to inform you that our customer support service has contacted you again by email, in order to assist you with any additional questions or requests you may have. We remain available to schedule a call at your convenience to further clarify any doubts and ensure you receive the best possible assistance.
We would also like to remind you that our customer service hours are from Monday to Friday, 08:00 to 17:00 (Lisbon time), and travel assistance is available 24/7.
We are at your disposal and wish you a pleasant trip.
Best regards,
Heymondo Team
Verified
Reply from Heymondo Seguros de Viagem
We are delighted to hear that you are pleased with our services. Your feedback is highly appreciated, José Manuel 😊!
Avoid this insurance if you expect fair reimbursement – extremely evasive handling and delayed answer
We purchased a “Top” travel insurance policy expecting protection in case of real travel disruptions. Unfortunately, our experience with Heymondo / IMA Ibérica has been extremely disappointing and feels deliberately evasive.
Our journey was severely disrupted by a chain of events completely outside our control:
Our ferry from Coron to El Nido was cancelled without prior notice, with all sea routes suspended for days.
As a mitigation measure, we purchased an alternative flight.
That flight was then cancelled as well due to weather conditions.
As a direct result, we were objectively unable to reach El Nido on time and lost prepaid hotels and tours.
Despite this very clear causal chain, the insurer chose to fragment the events and interpret the policy in the narrowest possible way.
They:
Ignored the clear link between the cancelled ferry, cancelled flight, and the loss of hotels and tours.
Used highly literal and restrictive interpretations of the policy to deny coverage.
Argued that losses at the destination “do not apply” simply because the delay happened elsewhere.
Rejected the application of “trip interruption” and “loss of services” despite these being explicitly mentioned in the policy wording.
In short, the insurance covered only the cheapest and least relevant part of the claim, while evading responsibility for the real financial losses.
This experience has seriously undermined our trust. If you are looking for an insurer that stands by you in complex but genuine travel disruptions, this is not it. The policy looks comprehensive on paper, but when you actually need it, the interpretation becomes extremely restrictive. Adding a delayed response to our problems.
We will be escalating this matter to the insurance regulator and sharing this experience publicly to ensure other travelers are aware.
3 December 2025
Unprompted review
SCAM! Heymondo Promised 24/7 Support and Delivered ZERO
⭐️ 1/5 - Disappointing and Unreliable Travel Insurance (Heymondo)
⚠️ BEWARE OF AGENT PROMISES! ⚠️ What Heymondo agents assure you before purchase WILL NOT be true when you need to file a claim. This insurance is characterized by non-existent communication and using technicalities to deny coverage.
❌ Medical Emergency Service (Non-Existent 24/7 Support)
Around the third week of my trip, I fell ill. Despite their advertised 24/7 medical attention, their support channels are useless in a real crisis.
• Communication Failure: I lost my voice, and they have no alternative channels like WhatsApp or video calls with a doctor—making communication impossible. Their emergency line is strictly for medical emergencies and they will hang up if you try to address anything else.
• Delayed and Useless Response: After finally getting an email, their only solution was to recommend two distant clinics three hours away by car, completely ignoring my location and immediate need. They never offer virtual doctor consultation.
• Claim Denial: Since I had to resolve the issue myself by going to a local pharmacy, they later stated they would not cover the costs because their 'solution' was for me to travel to those distant centers. They barely respond to emails, often taking until the next day.
❌ Baggage and Assistance (Total Lack of Support)
At the end of my trip, one of my bags was lost during a connecting flight. I tried to contact Heymondo immediately, explaining I had no way to get home without necessary items.
• Zero Assistance: I used the emergency number (they hung up), the email, and the app—none of which provided an answer. I was left completely unsupported.
• Contradiction and Denial: I was explicitly assured by an agent before buying the policy that coverage extended to the final day, but when I finally got a response the next day, they refused the promised economic compensation. Their justification was that I had already arrived at my country of residence, even though I had nowhere to go without my belongings.
• They simply refused to acknowledge the situation or offer any support for the inconvenience, providing a form that resulted in the exact same denial—no compensation because I had already arrived home.
Summary: Heymondo advertises itself as a modern, reliable insurer, but in a real crisis, their channels fail, their staff is inflexible, and they use technicalities to deny claims. I cannot recommend this insurance.
27 November 2025
Unprompted review
Reply from Heymondo Seguros de Viagem
Dear Vanessa,
We have received your claim and tried to reach you by phone, but were unable to get through.
We are sorry to hear about your experience and appreciate the time you took to share it. After reviewing your case, we can confirm that regarding the luggage issue, our team replied to your email on the same day it was received.
For medical emergencies, our assistance service is available 24/7 through the app or the emergency number provided in your policy.
Regarding baggage coverage, we must follow the conditions agreed upon at the time of purchase. As explained during the contracting process, coverage does not apply to delays on the return flight, only on the outbound journey. On the return fly only total lost is covered.
We regret that our service did not meet your expectations. Please know that we are committed to improving our communication and support channels, and we remain available to clarify any point and assist you further. The assistance department can always be reached 24/7 through the app (via internet) or by calling the emergency number indicated in your policy. For general inquiries with Heymondo, you can also contact us via chat, WhatsApp, or email.
Kind regards,
Heymondo Team
Verified
Reply from Heymondo Seguros de Viagem
Thanks for your positive feedback, João! We're thrilled you had such a great experience and that you'd choose us again for your future travels. We look forward to being there for you! ✈️
Verified
Very easy to book
Very easy to book. The system must also accept Google Pay and other most-used platforms for online payment.
11 August 2025
Reply from Heymondo Seguros de Viagem
Thanks for your feedback, Kratos! We're happy to hear you found the booking process very easy. We really appreciate your suggestion about including more payment options like Google Pay, and we'll be sure to pass it along to our team. 👍
Verified
Quick and easy.
28 July 2025
Reply from Heymondo Seguros de Viagem
Thanks so much for your feedback, Luis! We really appreciate you letting us know that you found the process quick and easy—that's exactly how we want it to be! 😊
Verified
it was so simpel and fast ,and hed the…
it was so simpel and fast ,and hed the best price .
29 May 2025
Reply from Heymondo Seguros de Viagem
Hi Gary,
Thank you so much for your feedback! 😊
We're glad to hear that the process was simple and fast, and that you found the best price with us.
Wishing you a great trip and safe travels! 🌍✈️
Heymondo Team
Verified
Very easy form to complete.
21 April 2025
Reply from Heymondo Seguros de Viagem
Hello Gerry,
We really appreciate your 5-star review. It's great to know you enjoyed using our service. Have a fantastic trip!
Verified
Reply from Heymondo Seguros de Viagem
Hello Humberto,
Thank you for your feedback! 😊 We're glad you found our contact and app easy to use. If you ever need assistance, we're here to help.
Safe travels! ✈️🌍
Heymondo's Team
Verified
Reply from Heymondo Seguros de Viagem
Dear Olesya,
We’re sorry to hear about your experience and regret any inconvenience caused. Please rest assured that we are already in contact with you to assist you with this process. Our goal is to ensure you can access the app smoothly and resolve any difficulties you’re experiencing.
For first-time login you’ll need to create a password of your choice and verification code will then be sent to your email. Once entered you should be able to access the app without further issues.
If there’s anything else you need please don’t hesitate to let us know.
Best regards,
Heymondo Team
Verified
seguro
rapido de organisar, passos muito simples. agora esperar de nao precisar de activar
12 December 2024
Reply from Heymondo Seguros de Viagem
Olá Filipa,
Muito obrigado por partilhar a sua experiência com a comunidade. Estamos contentes com o facto da compra ter sido tão satisfatória. Desfrute da viagem!
Verified
It was an easy process and the plans…
It was an easy process and the plans covered all my needs while travelling.
3 December 2024
Reply from Heymondo Seguros de Viagem
Hi Bruno,
Thank you for your kind review! We're thrilled to hear that the process was easy and that our plans met all your needs during your travels. If you ever need assistance again, don't hesitate to reach out.
Safe travels!
Heymondo's Team
Verified
Reply from Heymondo Seguros de Viagem
Olá João,
Muito obrigado por partilhar a sua experiência com a comunidade. Estamos contentes com o facto de a compra ter sido tão satisfatória. Desfrute da viagem!
Equipa da Heymondo.
Verified
Amazing experience and super prompt client service
Amazing experience!
Heymondo is one of the most efficient and prompt travel insurance companies I have worked with. After the terrible service provided by TAP (the flight company) in giving a response to the inconveniences caused by their own cancellation of the flight, Heymondo was a light of hope in the bleakness of unanswered emails and long waiting list call centers.
I would absolutely recommend Heymondo to anyone travelling and I will definitely use it again in the future!
7 June 2024
Reply from Heymondo Seguros de Viagem
Hi Sofia,
It sounds like you had a fantastic experience with us! We're glad we were able to step in and provide the support you needed after the challenges with TAP. Your positive feedback will surely help others in their decision-making process, and it's great to hear that you'd recommend and use Heymondo again in the future!
Kind Regards,
Heymondo's Team
Verified
Ease of use and understanding.
3 August 2024
Reply from Heymondo Seguros de Viagem
Hi Patricia,
Thank you for your review! We’re glad to hear that you found our service easy to use and understand. We strive to make the user experience as straightforward and clear as possible.
Best regards,
Heymondo Team
Verified
For my luck I didn't need to activate…
For my luck I didn't need to activate it,so I can not rate it. but I can rate the price and it's conditions that was better then other companies.
25 July 2024
Reply from Heymondo Seguros de Viagem
Hi Reginaldo,
Thank you for your review! We’re glad to hear that you found our pricing and conditions favorable compared to other companies.
If you have any other feedback or need assistance in the future, please don’t hesitate to reach out.
Best regards,
Heymondo Team
Verified
Reply from Heymondo Seguros de Viagem
Olá Veronica,
Na Heymondo, esforçamo-nos por facilitar a vida aos nossos clientes e oferecer os seguros mais adequados às suas necessidades, pelo que estamos muito gratos por saber que está satisfeito com os nossos serviços. Obrigado pelo seu comentário e boa viagem!
Cumprimentos,
Equipa da Heymondo
Verified
Quick and clear.
3 July 2024
Reply from Heymondo Seguros de Viagem
Thank you for your feedback, Paulo! We're glad you found our service quick and clear.
Verified
Friendly and easy to buy the service
14 June 2024
Reply from Heymondo Seguros de Viagem
Thank you so much for your kind words, Andre. We really appreciate you taking the time to share your experience with us.
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