Hiper Reviews 50,793

We just subscribed few days ago with Hiper and after getting the router we called to get the internet activated before the official start date. The customer service team was kind enough to make that p... See more

Emil var lydhør for problematikken og god til at supportere eventuelle fejl og mangler. Rar at tale med og god til at forklare på et plan, hvor man som et ikke-teknisk anlagt menneske også kunne være... See more

I called in - good answering time - i explained my business and got transferred to Alexander and he helped me upgrade my internet to Static Ip - fixed my other issues and got back to me when he was... See more

Hiper is delivering the best Router it is a Zyxel Router Model EX3301-T0. Basic you can do everything in it. Dividing you net in different Vlan and NAT together. So basic Hiper is the best internet... See more

I needed to activate my internet subscription and Anders S. straight away helped me and did the activation from his side. It was a smooth experience without hassles. Thank you Hiper and Anders S. for... See more

I’ am changing apartment, so I started reaching out to companies. Hiper, and specifically Jens Bjerg-Raft, gave me the best offer and service. Jens was honest and straightforward from the get go, wh... See more

Rune was very professional and patient while assisting me. Although the issue was technical related to the wifi router product's feature, he still provided a workaround. Thanks for the help. Alwa... See more

Had to change my activation date, and Mikkel K handled it instantly—super friendly and helpful. What really stood out was the follow-up, later during the day, he even called to make sure everythin... See more

Been a customer for at least 5 years now, and I am not moving into a new apartment, so I made a new contract. Discussed through emails with Filippa, which was awesome at helping me out and sorting e... See more

Artur was super helpful and friendly. He took no time to think about the issue, he knew exactly what was required to fix my issue right away and acted promptly. This shows his experience! My issue was... See more

Super service,kunden i centrum arthur gjorde alt for at hjælpe🤗 Kunne give mig en god tilbagemelding og havde tålmodighed med mig og mine frusyrationer,tak for det😀

I encountered a problem when activating my WiFi, and then I called Hiper customer service. He gave me detailed instruction for the settings on the router while also checking the setting on Hiper side.... See more

I signed up for Hiper after being assured it would easily cover my 80 sqm apartment. From day one, I’ve had serious Wi-Fi coverage issue, my office computer is just one room away from the router,... See more

I have rarely had such a good experience with customer service anywhere. I received professional and swift help and my problem was taken seriously. Could not be better. If there was an award for best... See more

Absolutely amazing customer service. Just a call and he ordered a 5g router and shifted my fiber installation to a convenient date. Everything happened in a few mins. Thank you Hiper !!

Nicklas Christoffersen at Hiper was an absolute pleasure to discuss some issues I had with my router. He very carefully walked me through a troubleshooting process that helped us determine where the e... See more

I have been a customer of Hiper for over an year now and we have experienced a great customer service throughout. We will be moving to a new address soon and without a question we knew we wanted to... See more

Great guy, (Mikkel), helped me a lot and even though we didn't find a solution he managed to book me an appointment with technician. I had tried this customer support about a week ago before this, but... See more

I'm always met with kindness when in contact with their customer service. They are helpful, clear, try to solve problems as quickly as possible, and I was never left without an answer to any issues.

Unstable connection. This is a no go for anyone who rely on work from home or any other activity that require stable connection. It dissapeares 5-8 times per day and only solution is to restart a... See more

The worst customer service I ever experienced. We hired hiper after moving to our apartment cause they promised an easy and fast installation but it was nothing like that. When trying to get help they... See more

The worst customer service ever!!! I’ve been without internet for over a week and no one seems to take responsibility and find a solution that works. Customer service employees are a joke, they close... See more

Hiper signed me on without giving me the option to accept their Internet offer. Only realized the issue when I received an invoice for a service I did not sign up for. It was past the cancellation dat... See more

The internet is very unstable. To be honest with you, i want to change the provider now. It's weird how some websites on my phone and significantly faster then from my pc with wired connection. Som... See more

Onboarding with Hiper was quick and relatively straight forward. I registered, and after adding credit card for payments, was able to pick up my router with a few hours. The only problem was that... See more

I moved apartments and the process for setting up internet at my new place was very simple and straightforward. There was one slight hiccup on the second day but after a quick email to support it was... See more

I was supposed to have internet on Friday. However, the internet was never activated and I missed the calling window during weekdays. After email a complain during Friday evening, on Saturday afternoo... See more

Great customer service. Viggo helped us and suggested better solutions that fit our needs. You could really tell that he genuinely wanted to help and had a very positive, accommodating attitude😊

I called because I got my router settled up before my activation day and I wanted to get it activated earlies. Julius helped me and he manage to get the activation day on the same day of the call. Rea... See more

Got quick help from Customer support over chat in post business hours also. "Oliver Kure"from Customer support was able to help situation quickly and manage to provide very quick fix to my issues. 👏... See more

Lovely chat with Daniel who called to see if we needed any help with setting up our internet, and answered my questions. Very pleasant to speak with and we really appreciate the effort made to call an... See more

Quick replies, awesome support. Assisted me in solving my problem very quickly, also perfect English. Name of assistant: Oliver B.

Just when I thought I’d have to launch a full-scale investigation into my internet account, Nicklas swooped in like a tech-savvy superhero — minus the cape, but probably with better Wi-Fi. He fixed... See more

I had a little issue installing my home internet. Julius was very helpful and patience trying his best to get my internet working before the weekend. It would have been a mess with his help. 🤩

Needed to change packages and address due to moving, Daniel from Hiper has been super helpful and made this change swift for us without any overcharges or hassle.

Frederik was very keen to help and tried his best to find the most ideal solution for my problem. Checked with his supervisor multiple times the different possible options. Great customer service.

I had a problem in installing the fiber, I called Hiper and I spoke with Artur. He has been super nice, patient and clear in guiding me in every step of the installation. He also supported me in other... See more

Im a costumer for years with Hiper and i had i had some issues with my internet for a long period of time. The thing is that they have great customer call center services so when you talk to them... See more

Relatively fast and easy support through the Chat. Thanks a lot to Anton Rich for the assistance. Didn't question the debugging steps i had done before contacting him. Found the issue and was pol... See more