I bought a needle punch coaster kit for my 8 yr-old granddaughter. It arrived quickly, and looked as described, but there wasn’t even enough of one of the wool colours to finish the first coaster, so... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Ordered sunrise cross stitch package as a gift. Website leads you to believe they are in the UK - they are in China. Parcel eventually arrived (weeks later), box flattened and broken with a picture... See more
Company replied
Sadly I wish I had checked reviews before purchasing. Just like others I was mislead into believing it was a UK site when purchasing a Christmas gift. Item came late from China and poorly packaged s... See more
Company replied
I ordered a custom cross stitch kit and I have been really enjoying working on it during these long winter evenings. I got a 11ct, 40x50 so the details in the photo can be seen well on the tapestry. H... See more
As an absolute beginner to cross stitch tapestry, Hobbyart offered everything I needed to start my new hobby. The choice of kits is huge from easy samples ideal for children to full cover tapestries... See more
I wouldn’t recommend to buy from these . I have been trying to get a return label since dec 28th the website says 30 day no reason refund guarantee and to email them for return label still no refund a... See more
Company replied
I am re adding my review as hobby art offered me a partial 50 percent refund if I removed my review. Well I have not received that refund. I ordered 3 craft items in good time for Christmas and they... See more
I placed an order for three needlecraft items, but after waiting nearly a month for delivery, only two items arrived. The website led me to believe this was a UK-based company, but it isn’t, which exp... See more
Company replied
I'm very pleased with the kit so far. The colours seem to be true to the photograph, and the symbols are easy to follow. I haven't yet finished the face, but there seem to be enough colours to create... See more
Like many others, I was duped by a nice looking website. Product took long time to arrive, was in another random box that was crushed and damaged. Wrapper had product code that when searched t... See more
Company replied
They offer personalised cross stitch so I uploaded a rather simple mandala pattern I created on canva for a Christmas gift, but what they sent was bad quality, the name didn't even come out on the cro... See more
Company replied
I’ve updated the review because the item did arrive (and fairly quickly) and I’m happy with the quality of it so far. I am still annoyed at myself for having been duped into thinking the compa... See more
Company replied
I got everything i ordered (punch needle embroidery kit), it was decently packaged and while delivery took a little time, that not something that bothers me. Quality was okay, nothing out of this wo... See more
I ordered a needle felt painting kit on 18/11/25. This company advertise themselves as a Uk company but the goods actually come from China! This item was ordered for my friend's birthday yesterday... See more
Company replied
SCAM outfit! Trade as Beckymetal; Loveart & Hobbyart (and possibly others). All operate same way. Goods are shipped from China. They admitted to not delivering my product but ignored all requests for... See more
I placed an order from hobbyart as I really liked some of the designs. I bought three kits and I have started one already. You get everything you need to complete the design and shipping I feel wa... See more
Package arrived (finally) unsuitably packed & damaged Cheap & nasty product (which was for a gift) plus box unsuitable to use. Not a UK Company but comes from China (difficult to find that out un... See more
Company replied
If I could give zero stars I would. No delivery after ordering 5th December. Ruined Christmas. Also sent SEVEN messages and a facebook message. Not even a response. Heartless, faceless and awful co... See more
Company replied
Utterly disappointed. Site claims to be from the UK, but is actually from China. Product packaging and instructions all in Chinese with English underneath which doesn’t even make sense, which makes i... See more
Company replied
Wish I’d read the other reviews! Poor quality, shipped from China despite looking like a UK company. Item not as pictured. And forget the no quibble refund policy. I am now on my fifth offer o... See more
Company replied
I had previously written a poor review on a cross stitch pattern I bought from this company. They asked me to remove it and they would refund me in 3 working days. Guess what? I removed my previous re... See more
The order took ages to arrive - hadn't realised it was coming from China. The order was incomplete - tried emailing them several times but to no avail. Disappointed with the product when it ar... See more
As with other reviews I’ve now seen, was expecting this to be a uk company, ordered the cross stitch book. Quality was not great, no embroidery threads and printed pages smudged. Would not recommend o... See more
Company replied
The cross stitch kit was very inexpensive, easy to work(I've never worked a 'stamped' kit before), and the end result was delightful! The kit took 12 days(as described) to arrive, but you don't pay an... See more
Got a custom cross stitch. Actually arrived in good time but the pattern is so tiny on the printed version it's impossible to see and its printed on the canvas but again so blurry its unreadable. Firs... See more
Company replied
Like many others commenting on HobbyArt, we too are being continually fobbed off. Their website says we can get a full refund with no quibble yet they offered £3 initially, then £6, £9 and now £12 fo... See more
Company replied
I was really wary of ordering from Hobbyart as the website looked a bit sketchy, but they had the best price on some needle punch kits which I wanted to buy as a gift. The order was processed with n... See more
I wish I'd read the reviews before ordering from Hobbyart. Like many others I took this at face value as a UK based business when in fact it seems they're just drop shipping from China. I ordered in... See more
Company replied
I am not entirely convinced that this company isn't a scam. I wish I had read the reviews before ordering - this is not a UK based company and only after you order does it become clear that it is base... See more
Scam! I am so annoyed that I made an order without checking the reviews first. I requested a refund and cancellation instantly, the order hasn’t been shipped. It’s now been more than a week and their... See more
I also didn't think I would have to wait for my purchase to arrive from China. Admittedly it was a long wait but I am very satisfied with it. The extras in the kit were a surprise as other companies h... See more
Bought from this site believing it to be a UK based company so reliable delivery in time for Christmas however it took ages as it was shipped from China. When it arrived the box was crushed and the it... See more
Company replied
I bought the fabric embroidery book from the Hobby Art site. I was very disappointed with it. It comes with no instructions. I also bought the needle and thread kit. The thread in the kit is not em... See more
Company replied
Made 2 purchases never received a confirmation email and never received my items. They have had nearly £50 from me and I've received nothing. I've wrote numerous emails to them and again received noth... See more
Company replied
Stumbled across this lovely store while scrolling. THEY TOTALLY LET ME DOWN! I placed my order weeks ago and I am just so pleased that I wasn’t taken in by the buy 2 get one free because I am... See more
Company replied
I have absolutely nothing good to say, nothing. I can only say DO NOT BUY FROM THIS COMPANY. Having waited weeks for a very inferior and overpriced product, I then had to set about finding a gift... See more
Company replied
2.3
Poor
153 reviews
Replied to 69% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order placed, money taken, no communication, no product!
I bought a cross stitch kit from Hobbyart on the 7th Feb. '26. I've heard nothing from them regarding delivery but have two confirmation emails that they received my order - any my money! I will consider changing my rating for them once I get a reply to the 2 emails I've sent them already. I wish I'd checked their Trustpilot ratings before I placed my order (and paid)!
7 February 2026
Unprompted review
Very low quality and long delivery
Very low quality and long delivery. Would not recommend.
6 February 2026
Unprompted review
Love it
I ordered a custom cross stitch kit and I have been really enjoying working on it during these long winter evenings. I got a 11ct, 40x50 so the details in the photo can be seen well on the tapestry. Hobbyart delivered the kit quickly without any issues. The cotton thread colours are delightful, and better quality than some competitors. The stamped fabric is good quality and helpful. Now I am looking to start another project and for sure will be ordering from Hobbyart.
6 February 2026
Unprompted review
Wish I’d read the other reviews
Wish I’d read the other reviews! Poor quality, shipped from China despite looking like a UK company. Item not as pictured. And forget the no quibble refund policy.
I am now on my fifth offer of a partial (4/5 of the purchase price) refund. I accepted this one to cut my losses. The company then came back and said I had to take down the above review before they would pay the refund. As it is still a reflection of my experience, I have refused to do so.
I have heard nothing since so they have all my money and are refusing to allow me to return the item. A scam.
30 January 2026
Unprompted review
Reply from Hobbyart
Dear Sue Morgan,
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for the disappointment you experienced with the quality of your order and the confusion regarding our company's location. We deeply regret that our product did not meet the expectations set by our website imagery and that our refund policy did not provide the straightforward resolution we aim for.
We take your concerns very seriously and are committed to addressing them promptly. To help us investigate your specific case and ensure a proper resolution, we kindly ask you to contact our support team directly at [email protected] with your order details. This will allow us to look into the issues you mentioned and work towards a fair outcome for you.
We are actively reviewing our product sourcing, communication transparency, and refund processes to improve the overall customer experience. Your feedback is invaluable in helping us make these necessary improvements, and we hope to have the opportunity to restore your trust in the future.
Kind regards,
The HobbyArt Team
Do not buy from this site.
Do not buy from this site.! They are impossible to get hold of and give no date of posting or acknowledgement . E mails are not answered and from other reviews the products are cheap inferior and nasty
19 January 2026
Unprompted review
Reply from Hobbyart
Dear Cathy Albion,
Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the frustration you have experienced in trying to contact us and for any delays or lack of communication regarding your order. We deeply regret that we have not met your expectations in terms of service responsiveness and product quality.
We take your concerns very seriously and are committed to improving our customer support and communication processes. To help us investigate and address your specific issues, we kindly ask you to contact our support team directly at [email protected] with your order details. This will allow us to locate your case promptly and provide a thorough response to your inquiries.
We are actively working to enhance our customer service efficiency and product quality control to ensure a better experience for all our customers. Your feedback is invaluable in helping us make these improvements, and we hope to have the opportunity to restore your trust in the future.
Kind regards,
The HobbyArt Team
Poor quality and overpriced drop shipping.
Like many others, I was duped by a nice looking website.
Product took long time to arrive, was in another random box that was crushed and damaged. Wrapper had product code that when searched takes you straight to AliExpress website with EXACT same product for £4 rather than £30 (I paid £20 with some “discount”).
Website promised a no quibble returns process which is not the case. They were desperate not to return the item (presumably because it is just drop shipped). After multiple email exchanges with gradually increasing amounts of discount, I settled for an £18 refund and cut my losses. I have received the refund.
Essentially, the website and my experience is that if misrepresentation. I wish I had searched reviews, but was in a rush at the time.
15 December 2025
Unprompted review
Reply from Hobbyart
Dear Dan,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the disappointment and frustration you experienced with your order. We deeply regret that the product quality, delivery condition, and the overall value did not meet your expectations, and we understand your concerns regarding transparency in our pricing and returns process.
We take your comments seriously and are committed to addressing the issues you raised. While we appreciate that you have already received a partial refund, we would like to further investigate your experience to understand how we can improve. If you are open to it, please contact our support team at [email protected] with your order details so we can look into this case more thoroughly.
We are actively reviewing our product sourcing, pricing transparency, and returns policy to ensure a more honest and reliable experience for our customers. Your feedback is crucial in helping us make these improvements, and we hope to rebuild trust with you and others in the future.
Kind regards,
The HobbyArt Team
Cheap Chinese rubbish. Scam
On site it shows needle work book with stitches done to show how each stitch is done. Was not aware this was a Chinese company, as I would not have ordered it. Took ages to come and when finally arrived it was just cheap blurry printed stitches and not a sampler as advertised. Totally unusable cheap rubbish. Threw in bin. Do not order from this site which pretends to be a UK company
24 January 2026
Unprompted review
Reply from Hobbyart
Dear Ms. Geraldine Coles,
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for the significant disappointment you experienced with the needlework book you received. We deeply regret that the product did not meet the quality standards you expected, and we understand your frustration regarding the delivery time and the clarity of our company’s location.
We take your concerns very seriously and are committed to addressing this issue promptly. To help us investigate further and provide an appropriate resolution, we kindly ask you to contact our support team directly at [email protected] with your order details. This will allow us to look into the specific problems you mentioned and ensure that your complaint is handled fairly.
We are actively reviewing our product descriptions, imagery, and shipping information to ensure greater transparency and accuracy for our customers. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to restore your trust in the future.
Kind regards,
The HobbyArt Team
Full refund, no quibble - what a joke!
Like many others commenting on HobbyArt, we too are being continually fobbed off. Their website says we can get a full refund with no quibble yet they offered £3 initially, then £6, £9 and now £12 for an item that cost £20. How is this no quibble? They are saying they have had to pay for shipping fees which isn't our problem!
HobbyArt - sort it out and pay the full refund please!
22 January 2026
Unprompted review
Reply from Hobbyart
Dear ACrane,
Thank you for sharing your experience on Trustpilot. We sincerely apologize for the frustration caused during your refund process, especially regarding the discrepancy between our stated "no quibble" policy and the offers you received. We understand how this can be disappointing and confusing, and we regret any inconvenience it has caused.
We take your feedback seriously and are committed to reviewing this case to ensure it is resolved appropriately. To help us address this promptly and provide the correct refund in line with our policy, we kindly ask you to contact our support team directly at [email protected] with your order details. This will allow us to investigate further and take necessary action.
We are also reviewing our internal procedures to ensure our refund policy is applied consistently and transparently for all customers. We value your input and hope to have the opportunity to make this right for you.
Please reach out to us so we can assist you with a satisfactory resolution.
Kind regards,
The HobbyArt Team
As with other reviews I’ve now seen
As with other reviews I’ve now seen, was expecting this to be a uk company, ordered the cross stitch book. Quality was not great, no embroidery threads and printed pages smudged. Would not recommend or buy from again. Very disappointed
21 January 2026
Unprompted review
Reply from Hobbyart
Dear Clur,
Thank you for sharing your feedback on Trustpilot. We sincerely apologize that the cross stitch book you received did not meet your expectations in terms of quality, and for the confusion regarding our company's location. We deeply regret that your experience with us has been disappointing.
We take product quality and customer satisfaction very seriously. To better understand and address the specific issues you encountered—such as the missing threads and print quality—we would appreciate the opportunity to investigate further.
Please contact our support team directly at [email protected] with your order details so we can look into this promptly and work towards a resolution for you.
We value your feedback and are continuously working to improve both our products and our communication to ensure a better experience for all our customers. We hope to have the chance to restore your trust in the future.
Kind regards,
The HobbyArt Team
Cheap chinese rubbish
Cheap chinese rubbish. Nothing like the pictures on the site. All sewing implements are dangerous, they bend, snap and break in your hands. Leave this site alone. Also missing items from order. All a total load of rubbish that went in the bin.
20 January 2026
Unprompted review
Reply from Hobbyart
Dear VANESSA,
Thank you for bringing your concerns to our attention. We are deeply sorry to hear about your negative experience with our products and service. Your feedback regarding product quality, missing items, and overall disappointment is taken very seriously, and we sincerely apologize for falling short of your expectations.
We strive to provide high-quality craft products that meet the standards shown on our website, and we clearly failed in your case. We are committed to addressing this issue promptly and thoroughly.
To investigate and resolve your concerns as quickly as possible, we kindly ask you to contact our support team directly at [email protected] with your order details. This will allow us to look into the specific issues you mentioned, including the missing items and product defects, and work toward a fair resolution.
We understand your frustration, and we are taking steps to improve our quality control and fulfillment processes to prevent such issues in the future. We hope you will give us the opportunity to make this right.
Kind regards,
The HobbyArt Team
Very pleased …
I also didn't think I would have to wait for my purchase to arrive from China. Admittedly it was a long wait but I am very satisfied with it. The extras in the kit were a surprise as other companies haven't included scissors etc. Also I have emailed with queries and had a reply within a few days. So therefore I am very pleased.
19 January 2026
Unprompted review
Not hassle free returns
Attempting to return an item for the last 4 days as it states hassle free but get email each morning to purchase different item or get a discount on the item They don't appear to want to give me a return address -I've explained I want to return it.i also thought it was UK based which is why I see specifically purchased from them but it came from overseas
19 January 2026
Unprompted review
Reply from Hobbyart
Dear Joy Reed,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you have experienced with our return process. We truly regret that our "hassle-free returns" promise has not been met in your case, and that you have faced difficulties in obtaining a return address.
We take your concern seriously and are committed to resolving this promptly. To expedite the process, please contact our support team directly at [email protected] with your order details. This will allow us to locate your case immediately and provide you with the correct return instructions without further delay.
We also apologize for any confusion regarding our company's location and shipment origin. We are actively working to improve transparency in this area to ensure a better customer experience.
Your satisfaction is important to us, and we hope to have the opportunity to assist you properly. Please reach out to us so we can ensure your return is handled smoothly and efficiently.
Kind regards,
The HobbyArt Team
Avoid the company, terrible customer service
Sadly I wish I had checked reviews before purchasing.
Just like others I was mislead into believing it was a UK site when purchasing a Christmas gift. Item came late from China and poorly packaged so the box has been damaged. Have requested a refund and been caught up in a painful exchange of multiple emails where I am not being listened to; the websites ‘easy’ refund policy is clearly a lie as they appear to want to do anything but refund me as continuously requested.
19 January 2026
Unprompted review
Reply from Hobbyart
Dear Rosie,
Thank you for sharing your experience on Trustpilot. We sincerely apologize for the disappointment and frustration you have encountered with your recent order. We are very sorry to hear that the item arrived late, was poorly packaged, and that our communication regarding the refund has been unsatisfactory.
We take your feedback seriously and want to address your concerns as quickly as possible. To help us investigate and resolve this matter, please contact our support team directly at [email protected] with your order details. We will prioritize your case to ensure you receive a prompt and fair resolution in line with our refund policy.
We understand your frustration and regret that our service did not meet your expectations. We are actively reviewing our processes to improve delivery transparency, packaging standards, and customer support responsiveness.
Your feedback is important to us, and we hope to have the opportunity to make things right. Please reach out to us so we can assist you further.
Kind regards,
The HobbyArt Team
I am re adding my review as hobby art…
I am re adding my review as hobby art offered me a partial 50 percent refund if I removed my review. Well I have not received that refund. I ordered 3 craft items in good time for Christmas and they did not arrive in time, only being sent after Christmas once I involved PayPal. I had to purchase alternative presents, asked for a refund but the items were sent to arrive in the new year and when they finally did arrive they were cheap Chinese items that came in creased boxes. I do not recommend.
2 January 2026
Unprompted review
I have now requested a refund for an…
I have now requested a refund for an item FOUR times. Each time they come back with a counter offer of a few pounds which I do not want. GIVE ME A REFUND!!
The item is such AI tripe. Poor quality and not fit for purpose.
EDIT TO RESPOND TO THER RESPONSE:
After more than TEN counter-offers of a partial refund or alternative product, they finally told me that the could not give me a full refund due to their “high shipping and production costs”. So no, it’s all lies - they will not ever give a full refund despite saying in their policy that they will and in their responses on here.
I finally had to accept a refund of £25 out of £30.
Would never buy from this company again.
16 January 2026
Unprompted review
Reply from Hobbyart
Dear Rachel Cox,
We’re very sorry for the frustration this has caused you, and we understand how upsetting this situation is.
To be absolutely clear: you are not required to accept any partial refund or counter-offer. If you have requested a full refund, that request should be respected. We sincerely apologize that repeated compensation offers were made despite your clear refusal — this is not how your case should have been handled.
We’re also sorry that the product did not meet your expectations in terms of quality or suitability. Your feedback is taken seriously.
Please contact us one last time at [email protected], include your order number. Your case will be escalated and handled as a priority so it can be resolved properly.
Thank you for bringing this to our attention, and again, we apologize for the inconvenience and the poor experience you’ve had.
Kind regards,
The HobbyArt Team
I wouldn’t recommend to buy from these…
I wouldn’t recommend to buy from these . I have been trying to get a return label since dec 28th the website says 30 day no reason refund guarantee and to email them for return label still no refund and very little response from them . When I ordered thought it was uk company but the item came from china so had to wait a while . I’m still trying to get a refund although u don’t see this happening
28 December 2025
Unprompted review
Reply from Hobbyart
Dear Moira,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation has caused you, and we understand why you feel disappointed.
We apologize if there has been a delay or lack of clear communication regarding your return request. Our 30-day refund guarantee does apply, and your case should have been handled more promptly. That is not the level of service we aim to provide.
Regarding shipping, HobbyArt.uk operates internationally, and some items are dispatched from our overseas warehouse. We understand that this was not what you expected, and we’re sorry if this caused confusion or inconvenience.
Please rest assured that we do not intend to withhold refunds. To resolve this as quickly as possible, we kindly ask you to contact us again at [email protected], clearly referencing your order number and mentioning this Trustpilot review. Our support team will prioritize your case and provide a clear solution, including the next steps for your refund.
We appreciate your patience and the opportunity to make this right.
Kind regards,
The HobbyArt Team
Don't use this site - read the reviews first
I wish I'd read the reviews before ordering from Hobbyart. Like many others I took this at face value as a UK based business when in fact it seems they're just drop shipping from China.
I ordered in good time for Christmas delivery, only to get a tracking email just before which told me the product was in China. Finally arrived about ten days later. I feel let down and ripped off by these people.
12 December 2025
Unprompted review
Reply from Hobbyart
Dear MattH,
Thank you for sharing your feedback. We’re very sorry to hear about your disappointment and understand how frustrating it must have been to expect a UK-based delivery—especially when ordering with Christmas in mind.
We sincerely apologize if our website gave the impression that all products ship from the UK. HobbyArt.uk operates as an international brand, and some of our embroidery products are produced and dispatched from overseas. We agree that this should be communicated more clearly, and your feedback is very valuable in helping us improve our transparency.
We’re also sorry that the delivery time did not meet your expectations and caused frustration during the holiday period. This is certainly not the experience we want our customers to have.
If you are not satisfied with the product you received, or would like us to review your order, please email [email protected] with your order number. We will be happy to review your case and do our best to provide further assistance.
Thank you again for your honest feedback. We value it greatly and will use it to improve our products and communication.
Kind regards,
The HobbyArt Team
Very disappointing quality
I bought the fabric embroidery book from the Hobby Art site. I was very disappointed with it.
It comes with no instructions. I also bought the needle and thread kit. The thread in the kit is not embroidery quality thread. It is very thin single thread cotton.
I would advise people to buy a basic learn to embroider book from your local bookshop or craftstore along with an easy embroidery project and threads from your local craftstore. I wish I had!
Do not waste your money sending for these items from this site.
17 December 2025
Unprompted review
Reply from Hobbyart
Dear Jean,
Thank you for taking the time to share your experience. We’re very sorry to hear that the embroidery book and needle & thread kit did not meet your expectations, and we understand how disappointing this must have been.
Our embroidery products are designed as beginner-friendly craft kits, and the book focuses mainly on patterns and inspiration rather than step-by-step lessons, which we understand may not be clearly communicated. We also regret that the thread quality did not meet what you expected for embroidery work. Your feedback is valuable and has been shared with our product team so we can review both the product description and the materials included.
We would really appreciate the opportunity to look into your order and see how we can make this right for you. Please contact our customer support team at [email protected] with your order number, and we will be happy to assist you further.
Thank you again for your honest feedback.
Kind regards,
The HobbyArt Team
Took a while to be delivered but no…
Took a while to be delivered but no longer than usual when overseas. Enough thread per colour and then some spare incase of mistakes I’m very happy with it
4 December 2025
Unprompted review
Poorly packaged
The product arrived ok but was very disappointed that it was just in a plastic bag and as it was a present for someone it didn’t look very professional. Wouldn’t buy again
6 January 2026
Unprompted review
Reply from Hobbyart
Dear Dawn,
Thank you for taking the time to share your feedback. We’re sorry to hear that the packaging did not meet your expectations, especially as the item was intended as a gift. We understand how important presentation is, and we regret the disappointment this caused.
Your comments regarding the packaging have been shared with our team, as we are continuously reviewing ways to improve both protection and presentation of our products. If you would like us to look into a possible solution or have any further concerns, please feel free to contact our customer support team at [email protected] with your order details.
Thank you again for your feedback.
Kind regards,
The HobbyArt Team
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