hosting.com Reviews 5,183

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and responsiveness. Consumers appreciate the quick response times and the efficient resolution of issues, often within minutes via live chat. Many reviewers highlight the patient and helpful nature of the support team, emphasizing their ability to clearly explain complex issues and guide users through solutions. People express satisfaction with the customer service provided, describing it as prompt, efficient, and knowledgeable. Reviewers value the personal and patient expert service they receive, with many noting that the support team goes above and beyond to assist them. While opinions on the website are mixed, the overall sentiment towards the company's service and staff remains highly positive.

Based on these reviews

Rated 5 out of 5 stars

These guys Willis, Ali G, Priscah M., Syed A., and Joan V. did a phenomenal job migrating my server. The entire process was smooth, well-coordinated, and completely hassle-free, with zero downtim... See more

Company replied

Rated 5 out of 5 stars

I had an esoteric issue related to setting up a mail account in a newly activated domain. Joel walked me through all the settings and helped get the correct configuration in place to get it working.... See more

Company replied

Rated 5 out of 5 stars

Excellent Customer Service with Kenya web Expert ltd (Hosting.com) it is Professional, Prompt, and Quick on the Job. I've been with Kenya web Expert ltd for over 10 years and their assistance is... See more

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Rated 5 out of 5 stars

I've contacted hosting.com many times over the last few years. I always get a human being promptly, and they're always helpful. Today Soundarya walked me through three different issues, including ma... See more

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Rated 5 out of 5 stars

The customer service is prompt, helpful, efficient and more. A truly seamless experience. I was helped by Okbar G and Saheetha.S. I've been using hosting Services since 1996 and hosting.com is right u... See more

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Rated 5 out of 5 stars

Engineer Wilis V handled my migration and new server setup. It was complex from my perspective and had to adjust to allow for old Joomla installations and other considerations. I used A2 for a long... See more

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Rated 5 out of 5 stars

The virtual assistant is good -- and the real assistants are great. Hosting.com is a complex program, but the bot does a nice job of instantly helping me through most issues, and I know that when I g... See more

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Rated 5 out of 5 stars

Nicholas R Provided Timely Exceptional Support. He was able to quickly identify why my client;s website was down related to domain transfer verification. He helped me take care the issue in under... See more

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Rated 5 out of 5 stars

It took a couple of go arounds till Miroslav could get across what I needed to do but he solved the problem quickly and apparently the server upgrades flipped a permission that had been set previou... See more

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Rated 5 out of 5 stars

Amazing!! Saheetha helped us migrate our data from the old server. It was quite complicated since our previous IT team left and we had no idea how the system was set up, and we cannot do full cPanel b... See more

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Rated 5 out of 5 stars

I recently had an email bounce (when replying to Gmail), and Hosting.com tech support GORDON M was terrific! I really appreciated his clear and detailed explanation, and what he said made perfect se... See more

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Rated 5 out of 5 stars

I asked a lot of detailed questions about moving to the new servers — pricing, backups, monthly vs yearly plans, and what the migration would involve. Martin Aisle answered everything patiently and... See more

Company replied

Rated 5 out of 5 stars

The staff were courteous and responsive to my request to bring down the cost of my hosting fees. They assessed my needs based on historical data and offered me a solid alternative for a good price.... See more

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Rated 5 out of 5 stars

Miroslav T. helped me with ticket TON-067-16836. He went in and fixed my SSL certificates, and helped me add DNS settings (DKIM, SPF, DMARC) so a 3rd party email broadcasting service can valida... See more

Company replied

Rated 5 out of 5 stars

We contacted hosting.com's tech support to help with the problem of our domain not connecting to our site. Nicolas R. provided great support! They were knowledgable, professional, and extremely patien... See more

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Rated 5 out of 5 stars

Frank helped me out in a kind, patient, and efficient way. He was soft-spoken and accompanied me patiently each step of the process. It wasn't a straightforward process and was an important issue to r... See more

Company replied

Rated 5 out of 5 stars

The hosting support team were all very helpful today in resolving a problem created by a friend whose website and domain I got for her in 2021. She has mistakenly moved her web pages to a godaddy ser... See more

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Rated 5 out of 5 stars

Kristiana P was so helpful and patient, guiding me through several issues. One thing I can say about all the Hosting.com staff, they have always been patient, kind, knowledgeable and so easy to work... See more

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Rated 5 out of 5 stars

I had an email issue where our messages were being blocked, and Hosting.com’s support team helped me resolve it quickly. They provided clear, easy-to-follow instructions and guided me through exactly... See more

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Rated 4 out of 5 stars

On the morning of the first day I discovered that my website was broken. I decided to use Hosting.com chat to gather info and was honestly surprised by the efficiency which their AI bot Xerxes, han... See more

Company replied

Rated 1 out of 5 stars

34 days ago I payed and gave the auth code in order to move as quickly as possible my domain from one provider to Hosting.com. Fast forward to today, after 100 messages, 2 tickets and countless live... See more

Company replied

Rated 1 out of 5 stars

If you’re in the market for a hosting provider that treats uptime like a fun surprise rather than a standard feature, Hosting.com is your dream come true. My website randomly vanishes like it’s t... See more

Company replied

Rated 5 out of 5 stars

I'm very satisfied with the migration of dozens of websites to my reseller account by Joan V. (TKV-093-23176). Coordination was very easy, and the turnaround time, despite the scale of the project, wa... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my account being suspended due to failure to meet invoice payment for 2 months. Jonathan helped me through the process patiently untill the site came up during the course of the s... See more

Company replied

Rated 5 out of 5 stars

I’ve been with A2 Hosting (now Hosting.com) for about six years, maybe more, and this is the first time I’ve ever experienced a serious issue. Some recent changes caused my website to become uns... See more

Company replied

Rated 5 out of 5 stars

Kadek Merta was so extremely helpful, explained everything and answered all my questions. Even though I am a bit tech-limited, everything was explained in a way I could easily understand. My mind was... See more

Company replied

Rated 5 out of 5 stars

I’m very happy with Hosting.com's support — they truly deserve 5 stars! ⭐⭐⭐⭐⭐ Their 24/7 assistance is outstanding and gave me quick, clear, and friendly guidance whenever I needed help. I had some... See more

Company replied

Rated 1 out of 5 stars

Worst hosting provided. Will never recommend even my worst enemies to these guys. We paid for VDS hosting to migrate from our current service, over 4 hours ago. Up to current, no one to assist us. To... See more

Company replied

Rated 4 out of 5 stars

Ever since A2Hosting became Hosting.com the quality of service has been horrible. Recently they have stepped up their game and things are getting resolved promptly, however, there seems to be some iss... See more

Company replied

Rated 5 out of 5 stars

Tsvetelin Kamenov went above and beyond to help me diagnose some site issues through the Technical Support Chat. He helped me troubleshoot PHP versions and helped explain things that were a bit over m... See more

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Rated 5 out of 5 stars

As I continue to try new things to learn and grow, there are times where internet searches don't quite come up with the exact answer for my situation. Happily, after reaching out to Hosting.com for he... See more

Company replied

Rated 5 out of 5 stars

Valentin N is the man when it comes to support, especially EMAIL support!!! Thanks, for a decade or 2 for some reason every support tech has had problems simply connecting webmail to gmail via pop3... See more

Company replied

Rated 5 out of 5 stars

A2 Hosting has consistently delivered great customer service. Every time I reach out, someone is available quickly and knows exactly how to help. They’re patient, even when I don’t fully understand th... See more

Company replied

Rated 4 out of 5 stars

The support given when transferring a domain was quick, clear, and friendly. The one thing missing and would have been helpful was the additional steps now required for transferring a domain, beyond t... See more

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Rated 5 out of 5 stars

Joel E. was able to escalate our situation and get it resolved quickly and professionally. He called us back to let us know when everything was resolved so we didn't have to wait and wonder what was... See more

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Rated 2 out of 5 stars

Ticket FJM-257-23529 - Our legitimate emails are being Blocked due to A2 spammers. A2 are definitely getting better, but the issue is they have loads of spammers in their servers and because everyone... See more

Rated 1 out of 5 stars

Desastre de hosting. Contratas todo. Un super Host con todos los parametros de seguridad. Igual te llenan de Bots y ellos no hacen nada. Tenes que resolverlo vos mismo. Son de lo peor. No lo u... See more

Company replied

Rated 5 out of 5 stars

I've been with hosting.com (even when it was called A2Hosting) for many years. On a personal and professional note, very few people, technical or sales staff are noticable because the assistance provi... See more

Company replied


Company details

  1. Web Hosting Company
  2. Cloud Computing Service
  3. Computer Security Service

Written by the company

We’re hosting.com—the new home of A2 Hosting and a global hosting network powering 3M+ sites worldwide. ✓ 800+ experts making your hosting experience fast, stable, and stress-free ✓ 20+ data centers around the world ✓ 1 new website every 15 seconds


Contact info

  • South Broadway 900, 80209, Denver, United Kingdom

  • hosting.com

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Halif Fachrizal Erliawan Kartika was…

Halif Fachrizal Erliawan Kartika was great!

12 February 2026
Unprompted review
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Reply from hosting.com

Hi Jared,

Thank you for the 5-star rating! We're glad to hear that you've had positive experience with our support team. If you ever need help, our team is always here for you.

-Dyane, Customer Advocacy

Rated 5 out of 5 stars

Very attentive

Very attentive, resolved the issue quickly.

12 February 2026
Unprompted review
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Reply from hosting.com

Hi Adamo,

Thank you for the kind words! We’re happy to hear everything was taken cared of promptly and that you felt well looked after throughout the process. If you ever need help, our team is always here for you.

-Dyane, Customer Advocacy

Rated 1 out of 5 stars

BEWARE OF MIGRATING TO HOSTING.COM

I became a Hosting.com customer just two days ago, and I am already extremely frustrated with the level of service.
Initially, everything seemed promising. I dealt with both the sales and technical departments, and the process went smoothly. However, once it came time for the migration, things quickly began to fall apart.
On Day 2, I submitted a simple follow-up question on my original migration ticket (Ticket DJB-266-57879). After waiting two hours with no response from the migration team, I reached out via online chat. That in itself took time. I was eventually told that a “MANAGER” would respond to my ticket.
During that chat, I also discovered that the migration team cannot be contacted through live chat at all — they only operate through the ticket system, meaning customers are left waiting with no way to escalate in real time.
Eventually, I received a response from Plamen T, “MANAGER.” His message ended with:
“Please let us know if you have any further questions and we'll be happy to assist.”
I did exactly that — I asked two additional questions on the same ticket. Once again, I waited over an hour with no response.
I returned to live chat support and received the standard scripted reply:
“I am still here, and I completely understand your expectation for a quick update. While I don’t have a specific ETA from the ticket team at this time, please rest assured that your case is in their queue and will be addressed as soon as possible. Thank you very much for your patience.”
This level of delay — especially from someone presented as a “MANAGER” — is simply unacceptable. If supervisors are taking hours to respond to active migration issues, what standard is being set for the rest of the team?
As a brand-new customer, I have now spent two full days sitting in front of my computer trying to get basic questions answered. At the time of writing this, I am still waiting for a reply to Ticket DJB-266-57879.
I will update this post with how long this entire situation takes to resolve.

12 February 2026
Unprompted review
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Reply from hosting.com

Hello, Clint,

Thank you for taking the time to share such a detailed account of your experience. This certainly isn’t the experience we ever want for you or any other customer.

I have located your ticket and account and I would be reaching out to you privately so we can sort this out for you as quickly as possible.

Mimi, Customer Advocacy

Rated 5 out of 5 stars

I received swift support for resolving SSL issue

I received swift support for resolving an SSL issue. The support team, particularly Sanjana was fast, professional and kind.

12 February 2026
Unprompted review
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Reply from hosting.com

Hi William,

Thank you so much for taking the time to share this lovely feedback!

We’re really happy to hear that your SSL issue was resolved swiftly and that Sanjana was able to support you with such professionalism and care. I’ll be sure to pass your kind words along to her and the wider support team, it truly means a lot to them.

If there’s ever anything else we can help with, please don’t hesitate to reach out. We’re always here for you!

Mimi, Customer Advocacy

Rated 5 out of 5 stars

Wouldn't use anyone else!

Have been with hosting.com for many years now. Superb services but even better support. I needed some support today and Jan G went above and beyond and fixed my issue for me! Will never go anywhere else, THANK YOOOOOOOOOOU!

11 February 2026
Unprompted review
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Reply from hosting.com

Hi Clare,
Wow, this is what we like to see. Thanks for contacting us and writing this review, it’s nice to hear that Jan was able to get your issue resolved! Please contact us if there is any other questions or any assistance needed with your services, we are here 24/7!

-Sam, Customer Advocacy

Rated 1 out of 5 stars

We are extremely disappointed with the…

We are extremely disappointed with the repeated outbound email blocking issues on our WHM hosting environment.

This is not a one-time incident, it has happened multiple times despite opening support tickets and receiving assurances that the problem was permanently resolved. Each time, we are told it’s fixed, yet the same issue returns and disrupts live business operations.

Recent tickets raised include:

• Ticket ZOB-630-53344
• Ticket XID-207-57886

We manage several commercial websites that rely on transactional emails such as invoices, purchase confirmations, and automated notifications. When these emails are blocked without proper resolution, it directly affects our clients’ businesses, damages trust, and exposes us to serious operational consequences.

Instead of providing a lasting fix, we are repeatedly asked for temporary diagnostics while production systems continue to suffer. This pattern suggests a deeper infrastructure or filtering issue that has not been properly addressed.

For businesses depending on reliable email delivery, this level of recurring disruption is unacceptable. We hope the provider takes this seriously and implements a permanent solution rather than short-term patches.

We cannot recommend this hosting service to businesses that require a consistent and dependable email infrastructure.

11 February 2026
Unprompted review
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Reply from hosting.com

Hello,

Thank you for your honest feedback. I sincerely apologize for the ongoing issues caused by your emails being blocked; I understand how critical reliable communication is for your business.

While email deliverability can be affected by various factors, from server authentication records like SPF/DKIM to external provider filters; I have taken personal ownership of your latest ticket. I am conducting a deep-dive investigation into your configuration to provide a permanent resolution rather than a temporary fix.

We are committed to resolving this and earning back your trust. I will update you directly via the ticket shortly.

Warm regards,
Hernan, Customer Advocacy.

Rated 5 out of 5 stars

Gede, of Hosting.com offered to teach me how to create…

Gede offered to teach me how to create the access to my new IELTS Mock Test site at one-EKAsolutions.com so that my web developer could log in. I was struggling a bit with the details, so they created the access on my behalf. Great work. Saved me a couple of hours of fiddling in there

11 February 2026
Unprompted review
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Reply from hosting.com

Hi Lyall! Thank you for taking the time sharing your experience with our team. It is nice to know that Gede made the process easy for you. If you have other questions or concerns, please contact us anytime!

James,
Customer Advocacy

Rated 5 out of 5 stars

I have a somewhat complicated inquiry…

I have a somewhat complicated inquiry and the AI was able to assist a bit, but it got confused by some of my questions, luckily I was routed to Ahsani, a real person, who was able to help and assist me.

11 February 2026
Unprompted review
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Reply from hosting.com

Hello, Rey,

Thank you so much for sharing this!

We’re really glad to hear that, even though your question was a bit complex, you were able to get the help you needed. Our AI is here to assist as much as possible, but when things get nuanced or detailed, having a real human step in can make all the difference and we’re happy Ahsani was there to support you and get everything sorted out.

We truly appreciate your feedback and your patience, and we’ll be sure to pass your kind words along to Ahsani. If you ever need anything else, we’re always here and happy to help!

Mimi, Customer Advocacy

Rated 5 out of 5 stars

Perfect Migration – Zero Downtime!

I had an amazing experience with hosting.com. Their team handled my entire hosting migration incredibly fast and without a single interruption. Everything stayed online the whole time (((truly zero downtime))).

The process was smooth, stress‑free, and way quicker than I expected. Their support team kept me updated and made the whole thing feel effortless.

Really impressed and genuinely grateful for how professionally they handled it.

3 February 2026
Unprompted review
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Reply from hosting.com

Hi Ahmed,

Thank you so much for sharing this, we’re really glad to hear your migration went smoothly! Our team works hard behind the scenes to plan migrations carefully and keep everything online while the transfer happens, and your feedback means a lot to them. If you ever need anything along the way, we’re always here to help.

-Dyane, Customer Advocacy

Rated 1 out of 5 stars

Filled with malware

Filled with malware. The support is poor and when I moved no refund for 9 months of prepaid hosting. Prices doubled since buying A2.

2 February 2026
Unprompted review
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Reply from hosting.com

Hello Largo,

Thank you for sharing your feedback. My name is Hernan, and I am part of the Customer Advocacy team. I will be happy to assist you today.

From what you have described, this appears to be a technical matter. While malware can occur for a variety of reasons within a hosting environment, our focus now is to ensure you receive the level of support you expect and a clear path forward.

I will reach out to you via your support ticket shortly to review your case in detail and provide the most appropriate guidance and next steps.

Warm regards,
Hernan, Customer Advocacy.

Rated 5 out of 5 stars

Thank you

Thank you, the response was quick.

10 February 2026
Unprompted review
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Reply from hosting.com

Thank you for your kind review. We are open 24/7, please reach out anytime!

James,
Customer Advocacy

Rated 5 out of 5 stars

Yuga Kurniawan IS AWESOME

Yuga Kurniawan's work is nothing short of amazing, solved my problem in a heartbeat, will always choose A2 HOSTING.

9 February 2026
Unprompted review
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Reply from hosting.com

Hello Yolo!
Thanks for your kind words for Yuga! It is great to hear that the issue was resolved in just a heartbeat! Please contact us again if there is anything we can assist with when it comes to your services, or questions we can answer.

-Sam, Customer Advocacy

Rated 5 out of 5 stars

Have been using hosting since when they…

Have been using hosting since when they use to be A2 Hosting, and their service is 100% and accurate. I also love their support system; it is top-notch. Thank you to the whole team

9 February 2026
Unprompted review
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Reply from hosting.com

Hello, Oshindeinde,

Thank you so much for your kind words and for being with us since the A2 Hosting days! We truly appreciate your long-standing trust and support. It’s wonderful to hear that you’ve had such a positive experience with both our services and our support team. I’ll be sure to share your feedback with the entire team. Thank you again for being part of our hosting family!

Mimi, Customer Advocacy

Rated 5 out of 5 stars

The representative did a great job!

The representative did a great job by answering all of my questions and gave me a great tip that is going to save us much time and energy moving forward. thank you.

8 February 2026
Unprompted review
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Reply from hosting.com

Heya! It is nice to know that our support team provided all the information that you needed. We are always here to help, please don't hesitate to reach out!

James,
Customer Advocacy

Rated 5 out of 5 stars

The customer service is prompt and helpful, rare!

The customer service is prompt, helpful, efficient and more. A truly seamless experience. I was helped by Okbar G and Saheetha.S. I've been using hosting Services since 1996 and hosting.com is right up there as a web host - I would highly recommend them.

8 February 2026
Unprompted review
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Reply from hosting.com

Thank you so much for your recommendation. That has always been our goal, to make your experience seamless. We appreciate you acknowledging our colleagues Okbar and Saheetha for their support. If you ever need some assistance, please don't hesitate to reach out!

James,
Customer Advocacy

Rated 5 out of 5 stars

Sourabh P was amazing

Sourabh P was amazing! Precise, informed, and able to fix our issue after 2 days of dealing with support. Can't thank them enough!

6 February 2026
Unprompted review
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Reply from hosting.com

Hi Brian,

Thank you for the 5-star rating! We’re really glad to hear that Sourabh was able to step in and get everything resolved for you. We truly appreciate your patience and your kind words. If you ever need assistance again, we’ll be here and ready to help.

-Dyane, Customer Advocacy

Rated 5 out of 5 stars

Best customer service by Charity Kiura

Best customer service by Charity Kiura, she was swift and helpful. Keep doing what you do so grateful.

6 February 2026
Unprompted review
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Reply from hosting.com

Hi Brian,

Thank you so much for the 5-star rating, it truly means a lot. We’re happy to hear that Charity was swift and helpful in assisting you. We’ll keep doing our best to provide the same level of service every time you reach out.

-Dyane, Customer Advocacy

Rated 5 out of 5 stars

Migrations made easy!!

Migrations made easy!!

Yoedhi is fantastic to work with, no problem seems too hard. Very prompt and good at communicating.
Really appreciate the help and look forward to continuing to work together !

6 February 2026
Unprompted review
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Reply from hosting.com

Hey, Jake,

Thank you so much for your kind words!

I’ll be sure to pass along your appreciation, it will mean a lot to Yoedhi.

We truly value your trust and look forward to continuing to work with you as well. Please don’t hesitate to reach out anytime, we’re always here to help!

Mimi, Customer Advocacy

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