Hyperoptic Full Fibre Broadband Reviews 47,828

Nadia was extremely helpful. Even offered me a discount on a faster speed package completely unexpectedly. I was also very impressed with the communication from that point onwards, either via emai... See more

After getting a text to tell me he was on his way, the engineer Nathan (13109) arrived very quickly. Cheery, well mannered, and great to chat to, he worked methodically and neatly to get me connected... See more

Engineer Dave 13093 was sent to help me set up/activate my Hyperoptic package. Called the night before to confirm timings which was greatly appreciated and reassuring. Arrived following morning prompt... See more

Sonja Arsovic was excellent help for finding us a suitable deal as existing customers. We've been with Hyperopic for a while and as our demands for a faster broadband grew over the years, we decided t... See more

Had Hyperoptic installed today - clean, efficient and without fuss - Johnny (Glasgow) and the back office kept me in the loop and turned up when they said they would - did an excellent job. Had a que... See more

Had a great experience with Abid from Hyperoptic. He was friendly, professional, and really knew his stuff without being pushy at all. He took the time to explain the options clearly, answered all my... See more

Good value for money. Reliable, stable Internet connection without any speed drops. You can get connected to speak with someone from the customer service almost instantly unlike some other provid... See more

Very quick service - the router was installed within days. The person who did the installation - Adam Salem - was incredibly helpful and considerate - he listened carefully when I told him where I wan... See more

I wanted to make some changes to my service to get a static IP address, within 5 minutes of asking support for help they called me up and got it sorted. Vladimir M and Tamara B were super friendly, he... See more

Absolutely shocking service from the first day. Took 7 days for broadband to be live after the engineer visited. No call back from sales team as promised. Had to cancel and restart membership, they th... See more

Zeljko Nikolic Just helped me get three times the speed and a signal booster thing, seems a great deal and he seems a lovely bloke. Also we did have a technical issue a few months back with hyper opti... See more

Dean 14539 Dean contacted the night before, which gave enough time to organise myself around my busy schedule, he then contact me again on the day 25 minutes before arrival. He also ask me where I... See more

I've left lots of these before but Hyperoptic go on deserving them! This time it's to thank Jelena for helping solve an outage at the Victoria Centre Nottingham. She passed on information to the engin... See more

Dav 4 of no WiFi service. Daily calls to Hyperoptic, being told there's a 'provisioning problem' - no indication of what action is being taken or how long it will take to restore my service. I need my... See more

I WFH and was having internet speed issues, I call Hyperoptic tech support and Pavle answered straight away, no Q time is very rare these days, he was super helpful, help me fix the issue and also adv... See more

Had a chat with Jovan Sosic who offered a upgrade for a good price. I have an anxiety disorder and Jovan was very calm and professional so had no issues chatting with him about the upgrade and the te... See more

After a failed help from a colleague from Hyperoptic I then called again and spoke to Tamara B who was absolutely amazing! She was very patient, very helpful with my 2 minihub issues, she went out her... See more

Ordered online in the early morning of Thursday 05 Feb and was up and running on Friday 06 Feb before noon. That included an install with an engineer visit after existing cabling had been removed from... See more

We had a very good experience with Hyperoptic from agreeing a tariff with Max, to the ease of booking an engineer to install the necessary cabling and the actual appointment itself. Tony, our engineer... See more

top job Engineer Connor was punctual courteous really know his crafts .. wonderful jobs with the installation and set up .. and giving useful infos and details Hyperoptic system is fast an... See more

Hyperoptic are fine until anything goes wrong. Customer support are slow and ineffective. Speeds are often lower than advertised and they are unable to fix the issue. Their website is buggy an... See more

I recently had to make a phone call to HyperOptic regarding my plan and how to move forward. Darija Stojkovic listened my concerns and provided me with multiple options tailored to my situation in a... See more

Switched over from Virgin Media as they belong in hell. Spoke to Amritpal Bhara who got us a great deal and made the switch over very easy, he even phoned us at a super convenient time despite having... See more

Just renewed after my initial 2 yrs with Hyperoptic. Called and spoke to Suzana to see if I could get a deal to renew. She was very understanding, friendly and professional and gave me a discounted de... See more

ive been with hyperoptic for a few years now, and recently had some health problems, this in turn halted me from working enough hours to be able to afford my monthly payment. i loaded up to the custom... See more

Have contacted IT support on a couple of issues - asking for phone recommendations etc Aleksandra L - was so helpful. Gave me a list of compatible phones and then was kind enough to follow up and ch... See more

I called to negotiate for my renewal with Hyperoptic expecting to have to fight for a deal. Helena Lukic was extremely helpful and straight away with no issues I was given a really good deal as t... See more

I would highly advise against using Hyperoptic, their support are very unhelpful, they are unaware of their own terms and polices, they advertise gift cards for signing up through referrals and then r... See more

Jorvana Murlager was very helpful when I re - negotiated my contract. We have to leave our property soon, but she helped me to get a new deal with a 30 day commitment which makes moving easier. In... See more

Mark 1246 installed my internet and did an excellent job. He was very quick and professional, and extremely friendly from start to finish. He explained everything clearly, made sure the connection was... See more

I have been with Hyperoptic for more than 10 yr now and never had an issue. Every time we come for renewal, they just amaze me with their proactiveness and tailored offers. It was no different thi... See more

Had an amazing experience having my WiFi installed by Keith Eedle - 13985. Quick and efficient and had my WiFi up and working very quickly. Keith was very friendly and personable, making the whol... See more

I spoke with Matt Oliver at Hyperoptic today and he was genuinely helpful and friendly. He clearly explained the deal I received by email and got everything activated quickly with no hassle. Really... See more

During my mental health crisis they have been extremely supportive and understanding to my situation. Absolutely 💯 happy, so I’m very happy to stay with them. Here is a company who clearly understan... See more

I had Tim & Archie Turner installed Hyperoptic Fibre Broadband at our property today, both gentlemen were friendly and helpful with all my queries I had. They made sure to make good of the area and ha... See more

I’ve been a Hyperoptic customer for five years, but my recent experience was disappointing. After my internet cut out this morning, I spent 20 minutes on hold only to speak with an unhelpful represen... See more

This is what I call 1st class customer service. Aleksa was excellent in sorting my problem, he was very clear, approachable and understanding of the urgency of the issues I was facing.... See more

When unexpectedly moving I found hyperoptic do not supply the new property, or 98% of the rest of the county. Their cancellation fee is almost exactly the same price as paying for the service for the... See more

Speedy response once connected and able to explain that the internet was out despite router connecting to broadband. Jovan Mancic then carried out tests found that it was technical failure and manage... See more

Completely smooth and trouble free installation. External works done on time. Subsequent instal was done just one day later. Engineer (Abdul Mukid) was on time, polite and helpful and the whole job,... See more

My internet and landline contract was due for renewal and I called Hyperoptic. I was dealt with by Maja. Maja is very professional, well informed and knows her jos inside out. Went straight... See more