Interdiscount - Division der Coop Genossenschaft Reviews 2,515

VERY POOR SERVICE. refused to change delivery options and told me to cancel and reorder later. A week later the price for the same Mac has gone up a lot. So as the price is the same as Apple.ch, I will buy there and never use this shop again.
Note that their response is to say that the above problems were unavoidable - admitting their culpability whilst making no attempt to accommodate their customers. Oh, and losing my custom permanently. Unbelievable.

Very bad experience with InterDiscount.

I asked for a simple size exchange for a watch (same model), because it was far too big for my wrist. It was a Christmas gift, opened only at that time.

The most problematic point: at the time of purchase, you are not clearly informed that you only have 14 days for returns. You have to go and read their return policy on the website yourself. Nowadays, most retailers offer 30 days or more.

After several unanswered emails and multiple calls with promises of a callback that never happened, I was finally told that no return or exchange was possible, with zero flexibility or goodwill.

Customer service is slow, rigid, and not customer-oriented.
I absolutely do not recommend InterDiscount.

Bought a flat iron. Since it was sold with an EU plug instead a Swiss plug (as compulsory for selling in Switzerland) I returned it to the shop. Still waiting for correct reimbursement.

I am super happy everytime I use interdiscount!
Super good prices, fast and reliable delivery! Always my first search when i want to buy something

Pathetic Service. My new Microsoft Studio Laptop, a mere 3 yrs old, died out of nowhere. Ofc guarantee just ran out then. They ofc couldn't care less about the pathetic performance. They want to charge an addional fee of 100(!?!)CHF just for sending it to Microsoft for repairs and do not provide any replacements for the one or two months you are without a device. Hard regret shoving 2000 bucks down that greedy neck. Never again, beyond pathetic!

Worst companie ever, bought Thursday , at 15 and on website it says if you buy before 17, you receive the next day, nothing till today, Monday…
I ordered because is super important and urgent and nothing till now, worst experience ever

I placed an order for a product on, say Day 0, and without prompting for delivery option, Interdiscount took the option chose by me for the last order, automatically. Realizing this, I immediately called customer center, as there is no cancellation or modification option on their site. The customer center staff suggested me to place a new order for the same product with home delivery option, and confirmed that they would cancel the first order and issue me a refund. Cut to Day 6: I got my second order home delivered but the first oder was not cancelled. Called the customer center again and this time they sent me a confirmation mail stating that they are retuning the product to the storage. Cut to Day 9: got a second notification that my order (the first one that was supposed to be cancelled) is ready for pickup. Called the customer center the 3rd time. This time the customer center executive - with full confidence, said - don't worry. no email, no phone call any more; I am doing the needed. Day 12: No action taken. No cancellation. Called again the customer center and the person received the call was the same person (he confirmed it after having apologized thrice) who attended my call on Day 0. -- Still no communication. I wonder if - the IT systems of Interdiscount are broken, or the standard operating procedures are not uptodate, or the staff working there is incompetent. This problem would have not been there if the so-called "competent" staff had cancelled my order the same day it was placed - as they also promised. DO NOT BUY anything from Interdiscount ONLINE. There are better online platform with full flexibility. Use them. I have learnt my lesson.

on the 12.09.25 I ordered an iPhone in presale. On Monday 22.09 I receive a package but there was no iPhone inside. They put a bower bank instead. I immediately contacted the company about the mistake. The next day I went to interdiscout shop near me to give back the power bank I did not order. Since then nothing has change. I still have no phone or no info from the company. Interdiscout doesn't care about me and my problem, the only info I've been receiving is that I need to wait. Seriously buy anywhere but not in Interdiscount

Ordered a TV online.
1° the delivery date was not met
2° I never received the device
3° I'm now starting an lawsuit to get my money back

So you order, you pay, they don't deliver and they keep your money. Best advice is to keep your money and never trust this company.
Awful customer service, they don't answer phone, only email... when they answer.

Ordered online and fast delivery.

I ordered a laptop from interdiscount and it was delivered by DPD to a local pickup location. I went to the pickup location and got a completely empty box. When I contacted DPD, they asked to call Interdiscount. There is no response from Interdiscount over call and I am not able to contact online help as it is showing always busy. Please suggest what should I do..

Order delivered on time
-1 for Product description/customer experience/website

- update 23-9-2025
The item I received is defective.

- update 24-9-2025
Quick and professional replacement of defective item

We bought a Dyson vacuum on 08/09/2025 with delivery promised for 10/09/2025. Nothing arrived. No email, no update, no communication at all.

On 18/09/2025 I called customer service and was told: “We do not have the product!” Instead, they said they would refund me in 14 days. Seriously?! They took my money immediately, sold me something they didn’t even have in stock, and now expect me to wait another two weeks for a refund? This feels like a scam.

When I insisted on getting my money back right away, the agent just put me on hold. I’ve now been listening to hold music for over 20 minutes — no explanation, no help.

Absolutely unacceptable. For 10 days Interdiscount had my money for a product they never had, with zero communication. And now they want to keep it for 14 more days? Ridiculous. We could have bought the vacuum from countless other companies and had it by now.

Interdiscount calls itself a Swiss company — but this is how they treat customers? Taking money for products that don’t exist, leaving people waiting with no updates, and refusing immediate refunds. Shameful. Give me my money back now!

Ordered a watch for 590 CHF, opened the box to check it out for 1h. I did not like it, so I put it back and returned it. Interdiscount returned just 490CHF without any explanation.

Of course, it is written in their return policy that open boxes may cost up to 20%. The documentation has 5 sections and 10 pages, who ever reads the full documentation or expects such a treatment?

I've ordered in the past from them with and had no returns so far but client history does not matter to them.

I will never buy from Interdiscount again and I will tell this story to everyone I know. Incredible bad experience for 2025.

(update after ID reply) Yes, you have a big page with the return policy. It is not clear at all and I bet that customers do not expect such treatment. You should put a disclaimer in the checkout page that returns cost you X...

That's why you have 2.6 stars and Galaxus 4.6. Good luck with this approach.

Horrible experience:
Vacuüm cleaner dead after a few uses... You could already tell by the face of the servant she was going to do whatever it takes to make it NOT warranty...
I'll buy online in china now: Fust is a disgrace to swiss quality...

I purchased a 75-inch TV (Model: 75PUS8309, Order #3100460523) from Interdiscount on July 16, 2025. The TV was delivered on July 21, 2025, and upon arrival, the packaging showed visible damage with several dents and loose tape. When I followed all the standard guideline to unboxed, peel off the plastic-frame and powered on the TV, I discovered severe screen defects in the upper right corner.

It’s important to note that the defect cannot be inspected or identified without peel off the plastic-frame and powering on the TV. The outer appearance of the screen was smooth and undamaged, so the issue only became evident after turning the device on.

I immediately reported the damage on the same day of delivery (July 21), following Interdiscount’s instructions. I provided detailed photos showing:

>The damaged outer box before unboxing

>The defective screen when powered on

>The serial number on the box

Over the next three weeks, I contacted Interdiscount’s customer service more than seven times via email and phone to follow up on the status of my claim.

Initially, I was told that the case was escalated to the highest priority level and senior level management and that they were investigating with their delivery partner.

However, Interdiscount’s response became increasingly disappointing. The delivery partner denied liability. And Interdiscount then declined to take responsibility for the defective product.

Despite my repeated requests and explanations about Swiss consumer law (specifically Articles 197 and 199 of the Swiss Code of Obligations), which hold the seller responsible for delivering defect-free goods regardless of delivery terms, Interdiscount refused to offer a refund or replacement. Here I would like to remind Interdiscount customer service I do not work with your negotiation between Interdiscount and your delivery partner. I am a customer paid fully to you, and you are the service provider or merchant.

Throughout this process:

> I received no concrete timeline or resolution plan.

> I was given no productive support or constructive feedback.

> I was repeatedly kept waiting after every follow-up call or email.

>I was not offered any alternative solutions or compensation.

As a customer, I find this experience frustrating and unacceptable. I purchased this product in good faith, paid fully, and expected a functioning TV delivered promptly. Instead, I was left without a working product for 3 weeks and with no clear resolution from Interdiscount.

I urge Interdiscount to take responsibility, respect Swiss consumer rights, and either issue a full refund or arrange a replacement promptly. I am sharing this review to raise the concerns about the poor customer service and to encourage the company to immediately handle this case of defective products in a right way.

Regards

I ordered speakers from Interdiscount. I was working from home, but they did not ring my doorbell. The couriers which they used simply deposited the speakers in the staircase. I do not know how they got in - but the building door was likely open as there is a bar downstairs. It seems as though the package was stolen within the 40 minutes until I realised my speakers had been delivered. Now Interdiscount is telling me that the order was "correctly delivered". This is a lie - you cannot simply leave a packet somewhere unless those are the instructions! I have paid 300 Fr for a grainy picture of a box in a staircase, which is their proof that it was delivered? What stops them from simply taking a picture and taking it with them? I have no evidence otherwise.

EDIT (response below): This is not correct according to Swiss consumer law. They are refusing to take responsibility and hoping that I simply drop the case. They left it an openly accessible space which could be reached from the street. I will be advising every person I meet not to purchase from this negligent company, and will also be pursuing this via the relevant bodies.

The ink cardridge cyan bue was incompatible with my printer.
The 3 others work ok but one was défective . And there is no warranty
So I am unhappy if the Peach cartdridge are not compatible
RGDS Christian Chaupond

This VMAX e-scooter purchase from Interdiscount has been an absolute nightmare. After just a short time, the scooter developed significant faults, rendering it practically unusable
. To make matters worse, Interdiscount has been completely unhelpful, refusing to offer a refund or replacement for this clearly defective product. This blatant disregard for customer satisfaction, coupled with a potentially subpar product, is utterly unacceptable.
Purchasing VMAX e-scooters from Interdiscount is not recommended. Also, based on this experience, any retailer affiliated with VMAX is not recommended either

Update JULY 18, 2025: Please be advised that the e-scooter VMAX PRO LT was sent for repair on July 4 to the service center in accordance with the warranty conditions set out by the manufacturer and was returned on July 17, 2025. The VMAX scooter was not working again and has been sent back to the service center for the 2nd time.

The customer service agent at the Inter discount F515 Gstaad SEBASTIAN SHULZ - 8104 WAS RUDE AND CONDESCENDING.

Ich habe einen Artikel online bestellt, dessen Verfügbarkeitsdatum unklar war. Letztendlich hatte ich zwei Artikel und ein Duplikat, das ich zurückschicken musste.

Bei Galaxus oder anderen Online-Shops ist das ganz einfach: Man kann die Bestellung digital stornieren oder im schlimmsten Fall mit wenigen Klicks und ohne viel Aufwand empfangen und zurückschicken.

Bei Interdiscount gibt es keine dieser Optionen.

Ich konnte nicht digital stornieren, da dies viel zu technisch ist, um eine solche Funktion zu bieten. Vielleicht geht es, wenn man Zeit hat, zum Kundenservice zu gehen und sich die Zeit und Mühe zu nehmen.

Also habe ich den Artikel erhalten und beschlossen, ihn in einem Geschäft zurückzugeben, da es keine Rücksendedokumente gab, wie bei den anderen. Ich habe ihn völlig unberührt zurückgeschickt.

Schritt 1) Verhör im Geschäft und mehrere Anrufe in der Zentrale. Schritt 2) Sie nehmen den Artikel entgegen, können aber weder eine Fallnummer vergeben noch eine Bestätigung senden (Artikelwert 500 CHF). Schritt 3) Eine Woche warten und keine Rückerstattung, keine E-Mail oder sonst etwas – ist der Artikel verloren oder gestohlen?

Ich kann ihn nicht empfehlen, da er für den digitalen Verkauf ungeeignet ist. Wenn Sie aufgrund von Karriere, Familie oder Hobbys wenig Zeit haben, vermeiden Sie es und nutzen Sie Ihre Zeit sinnvoller.

In English

Antiqued digital services - go elsewhere

I ordered an item online. that had an unclear date by which it would be back in stock. Ultimately I ended up with 2 items and a duplicate that needed to be returned.

On Galaxus or any other digital store, this is so simple - you can digitally cancel the order or in worst case receive and send back with a few clicks and no fuss.

Interdiscount has neither option.

I couldn’t cancel digitally as this is way too high tech to have such a feature. Maybe possible if you have time to navigate to the contact center and go through the time and pain.

Therefore I received it and decided to return it to a store as there was no return documentation as you get with the others. I returned it completely untouched.

Step 1) interrogation at the store and multiple calls to head office, step 2) they take it from you but cannot issue a case number or send you any confirmation (item value 500 chf) step 3) wait a week and no refund or any email or anything - is it lost or stolen ?

I cannot recommend as not fit for purpose of digital sales. If you are short on time with a career, family or hobbies then avoid and use your time more wisely.

UPDATE

10 days after taking the returned item to the store there is a reply via Trustpilot but still no refund.

Strangely the amount briefly appeared as pending transaction on my credit card before being removed or cancelled.

Not sure how this is accepted.