IONOS | ionos.de Reviews 20,818

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, competence, and helpfulness. Consumers highlight the outstanding customer service, noting the politeness, knowledge, and quick response times of the support team. People appreciate the clear communication, genuine expertise, and positive attitude exhibited by the staff, with many emphasizing the human-centered approach to service. The service provided is considered reliable, with reviewers reporting stable website performance and minimal downtime. The IONOS service staff is frequently described as friendly, helpful, and extremely competent. However, opinions on the website and contact methods are mixed, with a low consensus among reviewers.

Based on these reviews

Rated 5 out of 5 stars

I am extremely satisfied with the service I received today. The waiting time was less than two minutes, and the support agent was exceptionally friendly, competent, and solution‑oriented. My issue, as... See more

Rated 5 out of 5 stars

I received exceptionally friendly and competent support today. Der gesamte Prozess war schnell, klar und sehr professionell. Mein Anliegen wurde sofort verstanden und direkt gelöst – mit echter... See more

Rated 4 out of 5 stars

IONOS provided me with a reliable service and clear guidance, which helped me set up my website and choose the right contract according to my needs. Everything runs smoothly, and the process was stra... See more

Rated 5 out of 5 stars

I’ve been using IONOS for hosting and domain services, and overall my experience has been very good. The platform is reliable, and my website performance has been stable with minimal downtime. Their... See more

Rated 5 out of 5 stars

My consultant was very helpful, patient and friendly. She helped me out with which product would work best for my use case, and helped me set up all the way to registration. Wonderful work, her profes... See more

Rated 5 out of 5 stars

What I would specially like to emphasize, apart from a clear navigation on the professional pages is the helpfulness of the people you actually get to talk to. Whilst many other Suppliers and Ailrin... See more

Rated 5 out of 5 stars

In all thoese years of buisness and education I have never seen a company with such an support for customers. Go on like this! Best Regards Apl. Prof. Priv. Dpz. Dipl. Math. Dr. rer. Nat. Lucio Da... See more

Rated 5 out of 5 stars

I had a truly excellent experience with IONOS customer service. I called on July 25, 2025, and spoke with a very polite and professional woman (unfortunately I didn’t catch her name). She took t... See more

Rated 4 out of 5 stars

Actually I came to try IONOS as a backup location for my company infra, impressed by their service offering, fair pricing and good documentation. But I faced an issue at unexpected step - enterin... See more

Company replied

Rated 5 out of 5 stars

searching for an Microsoft-Ecosystem- alternative I found IONOS, who provides cloud- and domain-services based on European locations. It is easy to integrate in Linux Mint combined with a local Mai... See more

Rated 5 out of 5 stars

Love it you get support at 03:00 and at 21:00 on a Saturday no matter what, no other service line this fast with pickup up the phone and helping From sever to domain 10/10 ( German quality)

Rated 5 out of 5 stars

Hello and thanks so much for all your time and Support. I was very happy with your Service and your Support . Glad to be your Customer, I appreciate your 24/7 our Service because I am very busy and... See more

Rated 5 out of 5 stars

IONOS is a German flagship provider with a global footprint. Their service portfolio is rich, and their offer is thorough, client-centric, and offers good value for money. Their dedicated service staf... See more

Rated 5 out of 5 stars

I am very thankfull for the service of IONOS. Working on the website is very clear and if we need support for anything, this is done very well by a phonecall with the IONOS service.

Rated 5 out of 5 stars

IONOS is one of the few providers I dealt with and can directly talk to someone capable on the phone, without waiting and actually speaking my language. Please keep it up!

Rated 5 out of 5 stars

A service like the one I experienced today has become really rare in this country. The employee was absolutely friendly and solution-oriented right from the start - thank you for that.

Rated 1 out of 5 stars

IONOS renewed my subscription for an entire year without my consent, even though I had already canceled it after testing the tool for an hour. Their support was unhelpful and refused to resolve the is... See more

Company replied

Rated 5 out of 5 stars

I can only describe the customer service at IONOS as top-notch! Always quick to respond, incredibly helpful, and very professional. Every interaction was smooth and pleasant. Truly outstanding support... See more

Rated 5 out of 5 stars

Problem resolved per phone and screen sharing. Very friendly and helpful employee. Thanks from Paris PS: By the way, as fare as I know Ionos is an EU provider....

Rated 2 out of 5 stars

three days after my credit card expired, they started sending me fines, and continued over the Christmas holidays, when I finally got at chance to update the card details, they continued fining me. Tu... See more

Company replied

Rated 1 out of 5 stars

Where else in the world do you see a virtual server — an automated, instantly deployed service — come with a setup fee? Leave it to some traditional German providers like IONOS, Strato, and Ne... See more

Company replied

Rated 1 out of 5 stars

Dear IONOS Support Team, I kindly request a review of my account and a refund of all amounts that have been charged to my card/account, as I **did not receive the service** despite the charg... See more

Company replied

Rated 1 out of 5 stars

They have 0 support agents, the agent that is assigned to me, doesn't answer the calls for days, when i try to schedule a callback the website shows an error and says "try again later" for over a... See more

Company replied

Rated 1 out of 5 stars

I literally have not been able to transfer my domain in the past 2-3 weeks, asked customer support about it and they assured me it's working, but i'm pretty sure it's not since since there's no domain... See more

Company replied

Rated 1 out of 5 stars

The worst website and domain provider, I terminated my contracts and they activated it themselves. my fault was two years ago i buy a domain and website from this website and although that i terminat... See more

Company replied

Rated 1 out of 5 stars

I signed up and paid for a server. Then this garbage of a company took at least two days to do a so-called "verification". I couldn't use the server during that time. Then suddenly I couldn't even l... See more

Company replied

Rated 1 out of 5 stars

I have three accounts with IONOS. In one of them, I host about eight domains. On another account, I didn’t realize there was an outstanding payment of 8 euros. IONOS never sent me an email to info... See more

Company replied

Rated 1 out of 5 stars

Update: We then got an email address to contact, but they are so slow at responding, so here 7 days later, our website is still down. Terrible for business and not sustainable at all! Or... See more

Company replied

Rated 1 out of 5 stars

IONOS hosting SQL injection attackers IONOS is the host of some bad SQL injection attackers who hammered a user's website for over a day with thousands of attacking requests, originating from this... See more

Company replied

Rated 1 out of 5 stars

It's been sometime that I've left the company and have been asking for my tax certificate to file the tax. Still no reply and today is 30th July. Deadline is tomorrow and still nothing.

Company replied

Rated 1 out of 5 stars

I transferred my domain from IONOS to IONOS, from one account to another. No changes to the nameservers, no changes to the records, nothing. IONOS screwed up, and now my site is offline. According... See more

Company replied

Rated 1 out of 5 stars

i tried buy domain and webhosting plus but when i was bying it had 2 payment and after that there was 3 payment what i didnt pay

Company replied

Rated 1 out of 5 stars

Even one star is too much for them ! the poor support ! my website suddenly return out of memory error ! because they've limited memory usage of word press websites ! and know they are saying I have t... See more

Company replied

Rated 1 out of 5 stars

ionos should accept iban but thay not accept its only show me 4 way to pay non of them SEBA so thay are not good provider thay say seba accept but thay not accept and no way to get support woth them w... See more

Company replied

Rated 2 out of 5 stars

I have not been a customer for a day and am already frustrated with the password setup. Thankfully i am now able to log in but this was not an easy experience

Company replied

Rated 5 out of 5 stars

i called ionos and the waiting time in the hotline was short. the support person was very professional and kind. he was so quite that i was also very cool. he took a lot of time guiding me through my... See more

Rated 1 out of 5 stars

locked me in a contract and their wordpress login doesnt even work, when you try resetting the password and create a new one then that one also doesnt work.

Company replied

Rated 5 out of 5 stars

The support was really great, they took care of the issues and you got additional tips, so a really great provider with a good and clear website

Rated 5 out of 5 stars

I had a technical problem with IONOS (Domain transfer). I called the support and the problem was solved in 5 minutes. I`m positively surprised!

Rated 5 out of 5 stars

The support was so kind to use a translator to help me despite the language difference. I received clear and accurate answers without needless fluff

Rated 1 out of 5 stars

SCAM WARNING – Extremely Unprofessional and Dishonest I deeply regret ever dealing with IONOS. I purchased a domain from them, and after experiencing how unhelpful and unprofessional their... See more

Company replied

Rated 5 out of 5 stars

I just experienced exceptionally good customer service while setting up a VPS server and going through other installation routines. As a bonus, the friendly employee Mr. Marzahl provided numerous tips... See more

Rated 1 out of 5 stars

Dear IONOS Support Team, I am writing to formally request a refund for a domain purchase made through IONOS that I was unable to access or use. I successfully comple... See more

Company replied


Company details

  1. Web Hosting Company
  2. Cloud Computing Service
  3. DNS Provider
  4. e-Commerce Solution Provider
  5. Email Service Provider
  6. Website Designer

About IONOS | ionos.de

Written by the company

About IONOS

Über IONOS

IONOS ist die europäische Cloud-Plattform für digitalen Erfolg – Ihr zuverlässiger Partner für sichere und nachhaltige Cloud- und Hosting-Infrastruktur, fachkundige Beratung und digitale Lösungen, die mit Ihren Anforderungen wachsen.


Hosting solutions

Hosting-Lösungen

Angefangen bei Domains und Website-Tools über E-Commerce- und WordPress-Lösungen bis hin zu dedizierten Servern: Mit über 25 Jahren Erfahrung und dem Anspruch, unseren Kunden das beste Preis-/Leistungsverhältnis zu bieten, machen wir unsere robuste Plattform „Made in Europe" zum Grundpfeiler Ihrer digitalen Projekte.


Cloud solutions

Cloud-Lösungen

IONOS steht für echte Souveränität, Skalierbarkeit und Hochverfügbarkeit in der Cloud. Sowohl Unternehmen als auch der öffentliche Sektor profitieren von leistungsstarken IaaS-, Compute-, Storage-, Backup- sowie PaaS-Angeboten.

Mit Top-Performance, attraktiven Preisen, höchsten Sicherheitsstandards und unserem preisgekrönten Profi-Support bieten wir alles für Ihre digitale Unternehmenstransformation.


Personal Consultant

Deshalb IONOS

IONOS ist mit mehr als 22 Millionen aktiven Domains und über acht Millionen Kundenverträgen Ihr digitaler Wachstumspartner in Europa! Seit über 25 Jahren entwickeln und betreiben wir innovative, robuste und hochwertige Lösungen in unseren eigenen, geo-redundanten Rechenzentren in Deutschland, Europa und den USA – und stehen so jederzeit für höchste Nachhaltigkeit und Datenschutz.

Eine persönliche und professionelle Beratung ist ein elementarer Bestandteil unserer Identität. Deshalb stehen unser ausgezeichneter Service und Ihr ganz persönlicher Berater stets an Ihrer Seite.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

21K reviews

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Rated 5 out of 5 stars

Great support

Dialed the support number in order to have a domain problem solved (as a non-costumer). Support member clarified,solved and additionally guided me through the process. That is why I became a customer with my small business right away. Reported call should be used in a training. That was an employee any company could only wish for. Excellent service! Boss, give him a raise!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Nice service!

I had a positive experience with this service. The support was fast, and the website was decent compared to other German services. I recommend it!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

I amExcellent, Fast and Highly Professional Support Experience extremely satisfied with the…

I am extremely satisfied with the service I received today. The waiting time was less than two minutes, and the support agent was exceptionally friendly, competent, and solution‑oriented. My issue, assigning my domain to the Mail Basic One package, was resolved directly during the call. Within just a few minutes, everything was fully set up and working perfectly. I truly appreciate the fast, professional, and very helpful assistance. Thank you for the outstanding support.

9 February 2026
Unprompted review
Rated 2 out of 5 stars

Ionos is instilling fear to make upsell

Ionos is trying to generate additional business by instilling fear, and I don't like that at all. They should be ashamed of themselves.

2 February 2026
Unprompted review
IONOS | ionos.de logo

Reply from IONOS | ionos.de

Hello Ivan,

currently it's unclear to me, what you are referring to with your review.

Please send us your IONOS customer data within the Trustpilot system, so that we can contact you for more context.

Thanks and best regards,
Michael, IONOS

Rated 5 out of 5 stars

Just professional

Verhalten und Professionalität, Fragen und Bedenken ansprechen und eine Lösung finden. Kurz, präzise, ​​fehlerfrei.

Behavior and professionalism, addressing questions and concerns and finding a solution. Brief, precise, error-free.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

SCAM WARNING

i tried buy domain and webhosting plus but when i was bying it had 2 payment and after that there was 3 payment what i didnt pay

18 January 2026
Unprompted review
IONOS | ionos.de logo

Reply from IONOS | ionos.de

Hi there,

thanks for your feedback.

with every payments comes an invoice upfront, so you see exactly what we are charging.

If there is anything wrong, you can contact us for further clarification.

To check this case and give you a solution, please give us more details within the Trustpilot email you get now.

Thanks
Martin, IONOS

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