IONOS | ionos.de Reviews 20,818

I am extremely satisfied with the service I received today. The waiting time was less than two minutes, and the support agent was exceptionally friendly, competent, and solution‑oriented. My issue, as... See more

I received exceptionally friendly and competent support today. Der gesamte Prozess war schnell, klar und sehr professionell. Mein Anliegen wurde sofort verstanden und direkt gelöst – mit echter... See more

IONOS provided me with a reliable service and clear guidance, which helped me set up my website and choose the right contract according to my needs. Everything runs smoothly, and the process was stra... See more

I’ve been using IONOS for hosting and domain services, and overall my experience has been very good. The platform is reliable, and my website performance has been stable with minimal downtime. Their... See more

My consultant was very helpful, patient and friendly. She helped me out with which product would work best for my use case, and helped me set up all the way to registration. Wonderful work, her profes... See more

What I would specially like to emphasize, apart from a clear navigation on the professional pages is the helpfulness of the people you actually get to talk to. Whilst many other Suppliers and Ailrin... See more

In all thoese years of buisness and education I have never seen a company with such an support for customers. Go on like this! Best Regards Apl. Prof. Priv. Dpz. Dipl. Math. Dr. rer. Nat. Lucio Da... See more

I had a truly excellent experience with IONOS customer service. I called on July 25, 2025, and spoke with a very polite and professional woman (unfortunately I didn’t catch her name). She took t... See more

Actually I came to try IONOS as a backup location for my company infra, impressed by their service offering, fair pricing and good documentation. But I faced an issue at unexpected step - enterin... See more

searching for an Microsoft-Ecosystem- alternative I found IONOS, who provides cloud- and domain-services based on European locations. It is easy to integrate in Linux Mint combined with a local Mai... See more

Love it you get support at 03:00 and at 21:00 on a Saturday no matter what, no other service line this fast with pickup up the phone and helping From sever to domain 10/10 ( German quality)

Hello and thanks so much for all your time and Support. I was very happy with your Service and your Support . Glad to be your Customer, I appreciate your 24/7 our Service because I am very busy and... See more

IONOS is a German flagship provider with a global footprint. Their service portfolio is rich, and their offer is thorough, client-centric, and offers good value for money. Their dedicated service staf... See more

I am very thankfull for the service of IONOS. Working on the website is very clear and if we need support for anything, this is done very well by a phonecall with the IONOS service.

IONOS is one of the few providers I dealt with and can directly talk to someone capable on the phone, without waiting and actually speaking my language. Please keep it up!

A service like the one I experienced today has become really rare in this country. The employee was absolutely friendly and solution-oriented right from the start - thank you for that.

IONOS renewed my subscription for an entire year without my consent, even though I had already canceled it after testing the tool for an hour. Their support was unhelpful and refused to resolve the is... See more

I can only describe the customer service at IONOS as top-notch! Always quick to respond, incredibly helpful, and very professional. Every interaction was smooth and pleasant. Truly outstanding support... See more

Problem resolved per phone and screen sharing. Very friendly and helpful employee. Thanks from Paris PS: By the way, as fare as I know Ionos is an EU provider....

three days after my credit card expired, they started sending me fines, and continued over the Christmas holidays, when I finally got at chance to update the card details, they continued fining me. Tu... See more

Where else in the world do you see a virtual server — an automated, instantly deployed service — come with a setup fee? Leave it to some traditional German providers like IONOS, Strato, and Ne... See more

Dear IONOS Support Team, I kindly request a review of my account and a refund of all amounts that have been charged to my card/account, as I **did not receive the service** despite the charg... See more

They have 0 support agents, the agent that is assigned to me, doesn't answer the calls for days, when i try to schedule a callback the website shows an error and says "try again later" for over a... See more

I literally have not been able to transfer my domain in the past 2-3 weeks, asked customer support about it and they assured me it's working, but i'm pretty sure it's not since since there's no domain... See more

The worst website and domain provider, I terminated my contracts and they activated it themselves. my fault was two years ago i buy a domain and website from this website and although that i terminat... See more

I signed up and paid for a server. Then this garbage of a company took at least two days to do a so-called "verification". I couldn't use the server during that time. Then suddenly I couldn't even l... See more

I have three accounts with IONOS. In one of them, I host about eight domains. On another account, I didn’t realize there was an outstanding payment of 8 euros. IONOS never sent me an email to info... See more

Update: We then got an email address to contact, but they are so slow at responding, so here 7 days later, our website is still down. Terrible for business and not sustainable at all! Or... See more

IONOS hosting SQL injection attackers IONOS is the host of some bad SQL injection attackers who hammered a user's website for over a day with thousands of attacking requests, originating from this... See more

It's been sometime that I've left the company and have been asking for my tax certificate to file the tax. Still no reply and today is 30th July. Deadline is tomorrow and still nothing.

I transferred my domain from IONOS to IONOS, from one account to another. No changes to the nameservers, no changes to the records, nothing. IONOS screwed up, and now my site is offline. According... See more

i tried buy domain and webhosting plus but when i was bying it had 2 payment and after that there was 3 payment what i didnt pay

Even one star is too much for them ! the poor support ! my website suddenly return out of memory error ! because they've limited memory usage of word press websites ! and know they are saying I have t... See more

ionos should accept iban but thay not accept its only show me 4 way to pay non of them SEBA so thay are not good provider thay say seba accept but thay not accept and no way to get support woth them w... See more

I have not been a customer for a day and am already frustrated with the password setup. Thankfully i am now able to log in but this was not an easy experience

i called ionos and the waiting time in the hotline was short. the support person was very professional and kind. he was so quite that i was also very cool. he took a lot of time guiding me through my... See more

Online albums that comply with data protection regulations! Easy to create and simple to use on a wide range of devices.

locked me in a contract and their wordpress login doesnt even work, when you try resetting the password and create a new one then that one also doesnt work.

The support was really great, they took care of the issues and you got additional tips, so a really great provider with a good and clear website

I had a technical problem with IONOS (Domain transfer). I called the support and the problem was solved in 5 minutes. I`m positively surprised!

The support was so kind to use a translator to help me despite the language difference. I received clear and accurate answers without needless fluff

SCAM WARNING – Extremely Unprofessional and Dishonest I deeply regret ever dealing with IONOS. I purchased a domain from them, and after experiencing how unhelpful and unprofessional their... See more

I just experienced exceptionally good customer service while setting up a VPS server and going through other installation routines. As a bonus, the friendly employee Mr. Marzahl provided numerous tips... See more

Dear IONOS Support Team, I am writing to formally request a refund for a domain purchase made through IONOS that I was unable to access or use. I successfully comple... See more