Japan Rabbit Reviews 3,029

Japan Rabbit made the entire process seamless. Their communication was prompt, friendly, and clear at every step. I felt fully supported as they helped negotiate and purchase items on my behalf — in... See more

They're one of the few games in town if you want stuff from a lot of JP retailers. I'll just say that they've bought and then shipped everything I requested without issue either buying it or any probl... See more

Have placed many orders through Japan Rabbit now and have had 0 complaints. They are fast with good communication. Plus the free storage for a couple months is nice for when I am buying from multiple... See more

My merch was from a lottery, and not all proxies are willing to buy from lotteries. Your website is straightforward and easy to use. All of my merchandise arrived in perfect condition and was packaged... See more

Japan Rabbit has been a useful service, and is mainly quick at buying things that you need and being overall a good platform in general. From the three times I’ve ordered from them so far, ever... See more

We love Japan Rabbit! Everything is smooth from start to finish. Super fast shipping--we tend to have our items in the States 2-3 days after departure from Japan. Everything is packed well and items h... See more

Through the entire process of purchasing your products, storing, packaging and shipping everything went smoothly and perfectly. Their notification system is great. If you have questions or even if... See more

Japan Rabbit have been helpful as I learn to navigate the web better in Japanese. They are happy to help me with my purchases whether they are on a standard “buy it now” site or auction style pag... See more

Amazing! Just Amazing Service! Long story short, my daughter keeps asking for these plushies and I go only nothing I search up delivery companies and Japan Rabbit comes up I sing up order my stuff, t... See more

It was a smooth transaction using Japan Rabbit, and the process was easy to follow. The item arrived as expected and everything went smoothly. However, there were several additional charges that incre... See more

The product I purchased was with care, and delivered to me with no issues. I received my package with no damages or anything to concern me. I did have to wait longer than I would had liked to actually... See more

They are my go to if I want to buy something from Japan, and this is my third time using their services! They involve you in every step of the process, such as buying your item, packing and shipping.... See more

the ordering process and delivery process were very smooth. they communicated clearly about what was being charged or if there was something wrong with the order. the product came in a timely manner e... See more

Japan rabbit has been my go to proxy service for the past year to purchase hobby merch from Japan. I like that their website is straight forward to use, their prices are reasonable, all fees are shown... See more

Ngl, the best thing I can say is that I got the package, but all the hidden fees, poor communication, not being clear on how long you can hold the items in the warehouse for free, then the way the com... See more

Their website is easy to use and the item arrived in great condition. I looked into a lot of different proxy services leading up to this purchase and I'll definitely come back to Japan Rabbit next tim... See more

I've been using Japan Rabbit for a few years now, even when they named White Rabbit Express, and they've been nothing but amazing when it comes to the service they provided. Timely, communicative, & u... See more

Makes the international shipping process easy, with frequent updates via email, and an excellent UI. Has reliable shipping options such as DHL, which default to requiring a signature. This is excell... See more

Used Japan Rabbit multiple times, even when they were still White Rabbit Express. Fees were a bit high, but you're getting what you pay for; fast and reliable service, support, and flexibility. Though... See more

The Item(s) I purchased through Japan Rabbit arrived in the proper condition as expected. They had cheap options for discreet box or bags(and a couple other options) which would be good for certain..... See more

Quick Service, good overview over the process which creates trust, I always knew the status of the product purchase and the shipment. At last the last step of the delivery was delayed by the local... See more

Japan Rabbit is known for its exclusivity where the respective team of buyers will go all the way possible to help you obtain your items. They will try their best, unbelievably far more than Buyee a... See more

They keep throwing you hidden fees, and expect to pay 3 times more for shipping and cost than your package, they promote it saying its only 5$ delivery but then they have the 10$ allowance which they... See more

Super easy and reliable. They handled EVERYTHING for me, kept me updated during two rounds of delays from the original company. Whole process was simple, painless, and cheaper than less-reliable al... See more

Japan rabbit is a fantastic service that has been very beneficial to me. Out of all of the proxy services, Japan Rabbit has definitely been the easiest to work with and the smoothest process. Things a... See more

The process for purchasing from Japan Rabbit was pain free and easy. The item was delivered in absolute pristine condition, with great packing that was easy to unravel. It got here lighting fast too!... See more

I’m very happy and satisfied with the services provided by Japan Rabbit. From the customer support before using their services to the assistance during the entire process, everything was excellen... See more

Stunning service!! I have used Japan Rabbit for more straightforward orders and complicated ones! I recently bought a Japanese magazine and really wanted to use the codes in that magazine to spin... See more

Valuable service in obtaining goods from Japan that I cannot otherwise purchase as I live outside of Japan. The service is quite good. I only knocked one star off because the delivery was delayed,... See more

I found Japan Rabbit by searching for Rakuten and stumbled across them on google. The best decision I’ve ever made! Working with Japan Rabbit is smooth, easy, and very efficient. They’re so quick with... See more

Purchase and shipping requests are usually handled within a day, more often than not a few hours after placing them. The packages always arrive carefully packaged, I have never gotten any damaged prod... See more

Everything was smooth and good, I wouldn't have gotten the item I needed were it not for Japan Rabbit! Love the process all the way through, very easy to work with and helps me get things easier than... See more

Japan Rabbit did an excellent job — shipping, organization, and purchasing. Everything went smoothly, like clockwork. I can highly recommend them for shopping from overseas in Japan. Unfortunat... See more

The Japan Rabbit team was once again quick and attentive with securing the order and moving it through their processes with no hassle on my end. I have been using the service for years now and have ne... See more

Made bulky order through them from Mercari & I received it in LA no problem. They are prompt. Slightly higher fees than other services but worth it because of the website interface is easy to navigate... See more

Japan Rabbit has always been amazing for me and have been my go to for when I want to order items from Japan. Everything is handled with care. My orders has always arrived pretty quick with no iss... See more

All fees were clearly stated up-front and there were no "surprises". Communications were clear and timely. The procedures on the website were easy to follow. The item came well packaged and arrived in... See more

The service is very easy to use, the steps are very clear and very well explained. The service takes time, and in these days of 4h guaranteed delivery, some people may think it is too slow, but I don'... See more

Japan rabbit has always been reliable for me. Their site is easy to use, but what I enjoy most is the customer service. They give you updates on your orders and respond pretty quickly to questions. To... See more

Wonderful service. While a little pricier than its competitors, it has a large variety of options when it comes to how you ship your package. In terms of what fees you're paying and why, it's all very... See more

Fist of all, the website itself is easy and straightforward to use, easy to read and understand. The company itself is forward about how it will proceed when purchasing and handling our orders.... See more

Overall great service and only had issue at the beginning where they made a mistake with my address but suprised they listened and never made the mistake again. One of the best when wanting to buy som... See more

I am continually pleased by their service and care towards my purchases. I have never had a negative experience with them and all of my items safely arrived and accounted for. Their customer service i... See more

Quote from Japan rabbit themselves. “You've placed 58 orders with us — so it's surprising this is the first time you're realizing that shipping and product costs are billed separately.” ❌❌❌❌❌ Wrong a... See more