Terrific choice of puzzles from a wide range of makers, including introducing us to a type we'd not seen before but are now enjoying enormously. Staff incredibly helpful on a couple of questions we r... See more
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Company details
Written by the company
Jigsaw Puzzles Direct was founded in 1999 and prides itself on excellent customer satisfaction and quality products. We have now shipped over 1 million jigsaw puzzles throughout the UK and across the world making us probably the largest independent jigsaw retailer!
Contact info
Unit 28-29 Shires Bridge Easingwold, YO61 3EQ, York, United Kingdom
- 01347 666955
- [email protected]
- jigsawpuzzlesdirect.co.uk
Replied to 42% of negative reviews
Typically replies within 1 month
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Very good experience apart from no…
Very good experience apart from no advance notice of delivery. Had no ides when parcel would be delivered until it arrived on the doorstep.
I am very pleased to order from you
I am very pleased to order from you
Very helpful when ordering
quick delivery.
The puzzles were delivered promptly
The puzzles were delivered promptly, well packaged and reasonable. The items were exactly as requested and are now enjoyed. Many thanks.
Staff
Your staff are endlessly patient and helpful. Had trouble with filling in my home address. Your site is unusual in that it doesn't do look-up from the postcode. That's why I am thankful for your staff.
A professional outfit.
My order arrived promptly as described and I was fully appraised as to despatch and delivery. A good experience which I would be happy to recommend.
Competitive pricing delivery could be…
Competitive pricing delivery could be quicker quality products
No complaints ever
Very easy to choose items and ordering which is ideal when you are getting on in years I have ordered from you many times and never had one complaint.
Good selection of jigsaws at a good…
Good selection of jigsaws at a good price. Prompt delivery too.
I love the jigsaws.The size and colours…
I love the jigsaws.The size and colours are great,and so quick and easy to order.
Good quick service.
Be aware of VAT and additional charges outside UK
Great selection of Wasgij at good prices, good communication, speedy delivery. Would recommend highly for UK customers. However, I'm in Ireland and delivery for 3 jigsaws was €17.95 which was okay. However, there was an additional VAT charge and delivery charge of €22. So each jigsaw listed as €17.95 in the shop ended up costing me in excess of €31 per jigsaw. Product and service really good. But be wary of additional charges for buying from outside UK

Reply from Jigsawpuzzlesdirect
Good selection of puzzles for all…
Good selection of puzzles for all tastes and abilities. Sent quickly and good follow up .
Great choice of quality jigsaw s
Great choice of quality jigsaw s , they last for years.I usually end up donating them to our local library
Good selection of puzzles
Good selection of puzzles. Easy to find the type of jigsaws I like and the categories make them easier to find.
Quick delivery and puzzle boxes came in…
Quick delivery and puzzle boxes came in good condition. Good variety of puzzles on the website too. Delivered by royal mail, will definitely use again. Very happy 😊
Puzzle well packed arrived on time
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