Jigsawpuzzlesdirect Reviews 29,017

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent delivery service, the high quality of its products, and the overall service provided. Consumers appreciate the wide selection of puzzles available and the ease of ordering. The ordering process is user-friendly, and people are kept well-informed about their order's progress. Consumers highlight that the puzzles are well-packaged and protected, arriving in good condition. The company's service is frequently described as brilliant, with efficient and prompt delivery. Many reviewers express their intention to continue purchasing from the business, citing the great choice of puzzles, reasonable prices, and overall positive experience.

Based on these reviews

Rated 5 out of 5 stars

Terrific choice of puzzles from a wide range of makers, including introducing us to a type we'd not seen before but are now enjoying enormously. Staff incredibly helpful on a couple of questions we r... See more

Rated 5 out of 5 stars

I wouldn't go anywhere else to purchase jigsaws. I've been purchasing from jigsaw direct for years, every month I buy 4 jigsaws. Never had any issues apart from duplicate ordering on my part. A quick... See more

Rated 5 out of 5 stars

I was so pleased to see so many puzzles available. My usual supplier had almost all puzzles that I was interested in 'sold out' However, I was pleased with your selection and availability so will use... See more

Rated 5 out of 5 stars

Really novel jigsaw products; easy to order and reasonably fast delivery. Tried to buy in stores first but stock levels and even stockists very patchy. That's ok if you're only buying one on impulse... See more

Rated 5 out of 5 stars

What a lovely idea and advent calendar for all puzzlers. When I first saw this I didn’t order it right away and they all got snapped up but helpfully I was able to put my name on a list for the nex... See more

Rated 5 out of 5 stars

Great choice of puzzles of varying piece counts. The ordering process was easy to do and no problems encountered. Kept informed of the order progress and jigsaws were received in good time and condi... See more

Rated 5 out of 5 stars

Quick delivery and puzzle boxes came in good condition. Good variety of puzzles on the website too. Delivered by royal mail, will definitely use again. Very happy 😊

Rated 5 out of 5 stars

Very easy to choose items and ordering which is ideal when you are getting on in years I have ordered from you many times and never had one complaint.

Rated 5 out of 5 stars

I've bought from Jigsaw puzzles direct s couple of times now and have been happy with the service and jigsaws I received. They have a good selection of jigsaws to choose from and delivery is always ef... See more

Rated 5 out of 5 stars

Since the New Year I have bought 8 jigsaw puzzles and your service is brilliant. I am nearly 80 yrs old and doing jigsaws keeps my mind active. I love the Cobble Hill jigsaws because they are a bit... See more

Rated 5 out of 5 stars

Large choice of interesting and colourful pictures to choose from. Reasonably priced.Nice to have the option of RoyalMail delivery which is usually more reliable than other carriers. Puzzles well wrap... See more

Rated 5 out of 5 stars

Excellent Web site easy ordering. Tracking of parcel excellent. Only one small detail one parcel was bashed but contents ok. Never used them yet bought to do later in year.

Rated 5 out of 5 stars

Ordered late for my mum's birthday and thankfully delivery was speedy as usual! My mum likes the XL 500 piece puzzles so always happy to see new ones in this range and especially ones that use a small... See more

Rated 5 out of 5 stars

Great company to order jigsaw puzzles from with so much choice and very reasonable prices, especially when they have a sale on! It’s easy to place an order and the delivery time and packaging is very... See more

Rated 3 out of 5 stars

Great selection of Wasgij at good prices, good communication, speedy delivery. Would recommend highly for UK customers. However, I'm in Ireland and delivery for 3 jigsaws was €17.95 which was okay. Ho... See more

Company replied

Rated 5 out of 5 stars

As always my jigsaws came on time and in good condition, The hardest part is choosing which jigsaws I want because there are so many to choose from. I love the Cobble ones as they are very challeng... See more

Rated 5 out of 5 stars

Absolutely great puzzles. Completed my first one didn't realise the wasgij puzzles you had to figure out the picture its not the same as on the box haha but all round good fun and fast delivery.

Rated 5 out of 5 stars

When choosing a puzzle I go for subject and colour plus how tight fitting they are. I have my favourites like Schmidt and Ravens burger plus Falcon. There are others of course. Jigsawpuzzlesdirect giv... See more

Rated 5 out of 5 stars

Jigsawpuzzledirect would be a perfect company if they weren't delivered by DPD, who dump the jigsaws by the main door of my block of flats, then email to say they've been taken in by a nonexisting... See more

Rated 5 out of 5 stars

Arrived on time and was pack well in the box.Definitely would recommend them to friends and family. Will be shopping with Jigsaw Puzzles Direct again in the Looking forward to building my Jigsaw Pu... See more

Rated 3 out of 5 stars

The service was very good, I received my puzzlepad exactly when it was expected. However, my issue is with the product. I have a 4000 piece puzzle which is not going to get done in 2 days hence buyi... See more

Company replied

Rated 4 out of 5 stars

There was a glitch when I placed the order which resulted in me paying via Paypal but this was not picked up by your systems. However when I contacted you and explained what happened you sorted it... See more

Rated 1 out of 5 stars

My order has been greatly delayed and I am very upset because of this. I understand that the delivery company is Evri and they are well known for delayed deliveries. I am reluctant to use this company... See more

Company replied

Rated 2 out of 5 stars

One of the puzzles was missing one piece, thought I have been careless, dropped and swept it up. Second puzzle had two pieces missing and one extra that belonged to another puzzle. Very disappoint... See more

Rated 1 out of 5 stars

I really like my jigsaws & if they had not been delivered by DPD I would have given 5 stars. The delivery driver left them at the entrance to my block of flats & I received an email to say they were... See more

Rated 5 out of 5 stars

I gave a five star rating because they have the best range of jigsaws from all the main puzzle makers,there browsing and ordering is easy , price's are good and delivery quick.

Rated 1 out of 5 stars

1 edge piece missing after finishing puzzle, first time this has happened. I separated all edges first was short thought I will finish puzzle it might turn up but never did.

Rated 5 out of 5 stars

They always execute orders speedily and one cvan rely on the delivery as stated. The range they offer are always up to date and varied meaningh the choice is always worth using them.

Rated 5 out of 5 stars

Really quick delivery. Bought a large pieced puzzle for my elderly mum. Nice picture, colourful and bright. I'm sure she'll enjoy doing it. Nice that the elderly are catered for as not many places sup... See more

Rated 5 out of 5 stars

My order arrived promptly as described and I was fully appraised as to despatch and delivery. A good experience which I would be happy to recommend.

Rated 5 out of 5 stars

I have been dealing with jigsaw puzzles direct for many years, when it was a family company, but the new company are just as good, easy ordering, quick delivery. I’m happy with them.

Rated 5 out of 5 stars

Fantastic service. Good range of puzzles which come well packed and are very competitively priced. Paid a bit extra to get next day delivery and got my parcel before lunch the next day.

Rated 5 out of 5 stars

All good. Paid for next day DPD delivery with tracking. Item as described sealed bag and no pieces missing when completed. Company has a good selection of art based jigsaws aimed at a more adult age g... See more

Rated 5 out of 5 stars

Upon receipt of my puzzle, the box was very damaged. After emailing Jigsawpuzzlesdirect, I swiftly received a reply and a replacement puzzle was sent! EXCELLENT customer service! Would recommend and d... See more

Rated 5 out of 5 stars

As usual delivery service brillant and send emails of new jigsaws keep you uo todate when your product has been despatched i highly recomend them for good quality products

Rated 5 out of 5 stars

The puzzles were quite different from High Street offerings and made very attractive gifts for my jig-saw puzzling friends. Delivered with speed and efficiency.

Rated 5 out of 5 stars

They have a great selection of good quality jigsaw puzzles. Their service is fantastic and my order arrived quickly and promptly. It was well packaged and undamaged. I highly recommend this company.

Rated 5 out of 5 stars

There was a great selection of puzzles. The ordering process was very easy, I got free postage as I had spent over £40. The company kept me up to date on my order and it was delivered on the day it st... See more

Rated 5 out of 5 stars

Great easy website to use and puzzles arrived very quickly, although one puzzle box had a slight dent in it but guess that was more from the courier. Overall though excellent.

Rated 5 out of 5 stars

Love the pictures on the boxes, very colourful, better than a lot of other companies, strong, well made, arrive on time, lots of communication emails to customer stating date of arrival. All the ones... See more

Rated 5 out of 5 stars

I love doing jigsaws and because I was not feeling well I decided to treat myself I ordered on line which was quite easy and the jigsaws arrived within a few days they were very well packaged. I have... See more

Rated 5 out of 5 stars

Easy site to work round, with lots of jigsaws to choose from. Once ordered you can expect a quick and efficient delivery of excellent quality jigsaws.

Rated 5 out of 5 stars

They have a great range of jigsaws on their site. Items arrived quickly and well packaged. Good idea to sign up to their mailing list as they have several sales and special offers throughout the yea... See more

Rated 5 out of 5 stars

Pleased with being able to order different makes of puzzle in one site. The prices were reasonable for the quality. Delivery and notification were very good and I would definitely order from you again... See more

Rated 5 out of 5 stars

Great selection of jigsaws all very reasonably priced. Delivery was quick and at reasonable cost. I have used the company on numerous occasions and have never had any reason to complain.

Rated 5 out of 5 stars

Saw a jigsaw that had personal memories for me and couldn’t resist ordering it. Very easy to order and very quick delivery. Delighted.


Company details

  1. Hobby Store

Written by the company

Jigsaw Puzzles Direct was founded in 1999 and prides itself on excellent customer satisfaction and quality products. We have now shipped over 1 million jigsaw puzzles throughout the UK and across the world making us probably the largest independent jigsaw retailer!


Contact info

4.9

Excellent

TrustScore 5 out of 5

29K reviews

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Replied to 42% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Staff

Your staff are endlessly patient and helpful. Had trouble with filling in my home address. Your site is unusual in that it doesn't do look-up from the postcode. That's why I am thankful for your staff.

3 February 2026
Rated 5 out of 5 stars

A professional outfit.

My order arrived promptly as described and I was fully appraised as to despatch and delivery. A good experience which I would be happy to recommend.

2 February 2026
Rated 5 out of 5 stars

No complaints ever

Very easy to choose items and ordering which is ideal when you are getting on in years I have ordered from you many times and never had one complaint.

2 February 2026
Rated 3 out of 5 stars

Be aware of VAT and additional charges outside UK

Great selection of Wasgij at good prices, good communication, speedy delivery. Would recommend highly for UK customers. However, I'm in Ireland and delivery for 3 jigsaws was €17.95 which was okay. However, there was an additional VAT charge and delivery charge of €22. So each jigsaw listed as €17.95 in the shop ended up costing me in excess of €31 per jigsaw. Product and service really good. But be wary of additional charges for buying from outside UK

27 January 2026
Jigsawpuzzlesdirect logo

Reply from Jigsawpuzzlesdirect

Thank you for your review. I am sorry you were not happy with the additional charges. Our website does explain that any customs fees are not included in our delivery charge, but I appreciate that this is not always considered when ordering from outside of the UK.

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