Lace Laboratory Reviews 930

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their high quality and comfortable fit. Many consumers specifically love the underwear, with some mentioning particular styles like the Brazilian and high-waist thong. People also appreciate the wide color range available. Reviewers often mention that the products feel great on the skin and are well-packaged. Consumers report positive experiences with the delivery service, often describing it as fast and simple. The ordering process is generally considered easy, and the website is functional. However, some reviewers have reported issues with order fulfillment, including delays and missing items. While some customers have found the customer service helpful and nice, others have reported late or nonexistent responses.

Based on these reviews

Rated 4 out of 5 stars

Easy to shop, nice selection of products. Sizing is not very consistent across different product styles sometimes.

Rated 4 out of 5 stars

Nice underwear/lingerie. Delivery took a while, wife loves the products.

Rated 5 out of 5 stars

Amazing products. Best panties I ever owned, beautiful and comfortable. I tried their bra’s but they are not supporting enough for a larger size. Than they introduced their curvy line and it’s perfe... See more

Rated 5 out of 5 stars

My girlfriend absolutely loves the sets I’ve purchased to her .. I have yet to se it on but I felt the fabric seams like a really good quality and the softness I think she will appreciate. She tried t... See more

Rated 5 out of 5 stars

Wonderful underwear that fits nicely and is incredibly comfortable. I love that they have brallet for larger busts. I can't help but love these underwear, I only use these now. Lovely

Rated 5 out of 5 stars

Great loyalty program. Last order was free because the loyalty program. I order several times a year some underwear for my wife. She loves them every time. Very comfy and still looks great.

Rated 5 out of 5 stars

I am fully satisfied! Delivery was fast, simple and with no problems. Customer service was helpful and very nice to talk to.

Rated 5 out of 5 stars

Easy use of webshop, fast delivery and really good product. High quality underwear - worth the price.

Rated 5 out of 5 stars

Easy to order, amazons support when returning pieces needing New size. First Class customer support!

Rated 5 out of 5 stars

The comfiest underwear I have ever owned! Love the color range 🥰 Will definitely add more to my collection!

Rated 5 out of 5 stars

Easy navigated homepage, good deals, and the panties are very nice. I cant give you a review of feel but as the guy who buys my wife these panties I can say she have not looked back to any other bra... See more

Rated 5 out of 5 stars

Great information about the product, it feels awesome on the skin, the packaging was great and the delivery was perfect!

Rated 5 out of 5 stars

Really love my high-waist Brazilian and high-waist thong. So comfortable and the beautiful lace .

Rated 1 out of 5 stars

Ordering very easy Constantly advertising quick delivery and emails every day with speedy delivery available. Order still not arrived over two weeks later Customer support non existent. Just te... See more

Rated 5 out of 5 stars

Very fast delivery. All information can be find from website.

Rated 3 out of 5 stars

I bought a set of 3 thongs and was somewhat disappointed. The cut just isn’t very flattering — the bands tend to ride up throughout the day, which makes them uncomfortable and not the most appealing f... See more

Rated 3 out of 5 stars

Recent move to new warehouse from Lace Laboratory caused some delays in orders. Afterwards orders were very quick, but shipping cost for singla panties went up to a minimum of 12(!) euro. Products... See more

Company replied

Rated 2 out of 5 stars

So lovely fit but the quality is not it. 2/4 pairs standed ONE wash before ripping at the exact same spot. My first order was fine, second took forever to arrive and the free item that should have... See more

Company replied

Rated 2 out of 5 stars

I placed an order on March 16, and I still have not received it. I reached out via email and received the following response: "As you may know, we’ve recently moved to a new warehouse—a big step... See more

Company replied

Rated 2 out of 5 stars

The Brazilian model is my absolute favorite. Very nice fit! However, I will continue to look for an alternative because the quality is not great. I don't think they are worth the money for how sh... See more

Company replied

Rated 1 out of 5 stars

Not OK that it´s so hard and much work to make a return of new products that doesnt fit (swimwear) I love the panties but it´s not ok to not add a return label AND to charge 95 sek for the impossible... See more

Company replied

Rated 3 out of 5 stars

Delivery took a month. They dont let you return panties if the packaging is opened, even if they've not been tried on, so you can't even check the colour / style. Be warned. Thats the issue with buyin... See more

Rated 3 out of 5 stars

My wife like the product. However the return is terrible. It takes forever and you feel very aggressive in terms of letting me return. It’s a one way shop. Good if it works, which it has done for seve... See more

Rated 1 out of 5 stars

Didn’t receive my order, so I sent two e-mails but I don’t get an answer (or sollution!!)

Company replied

Rated 4 out of 5 stars

Love the quality and the fit, but it always takes awhile before i get my products.

Rated 5 out of 5 stars

Love the original thong Lace Laboratory started with and other underwear is never as comfortable.

Rated 5 out of 5 stars

Fast delivery and product matching expectations. Incredibly comfy without having to compromise on style

Rated 5 out of 5 stars

Amazing quality, fast delivery and just an overall positive experience 💕🙏🏼

Rated 5 out of 5 stars

Quick delivery of the goodlooking and comfortable underwear


Company details

  1. Lingerie Store
  2. Lingerie Manufacturer
  3. Underwear Store

Written by the company

Lace Laboratory intimates are like a silent mantra. Each morning they tell you that you deserve the best, and you are able to give it to yourself. Throughout the day, they remind you that you call the shots and are the mistress of your destiny. You might question whether intimates hold this kind of power. They do when they feel like a comfortable second skin and are thoughtfully constructed to enhance every shape. It’s so you can begin each day on a high that we started Lace Laboratory in 2018. We want every woman to feel in control and like the very best version of herself.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

930 reviews

5-star
4-star
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1-star

Replied to 61% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

My wife like the product

My wife like the product. However the return is terrible. It takes forever and you feel very aggressive in terms of letting me return. It’s a one way shop. Good if it works, which it has done for several times but first return and you act terrible.

6 February 2025
Rated 1 out of 5 stars

Don’t expect anything quickly or a response

Ordering very easy
Constantly advertising quick delivery and emails every day with speedy delivery available.
Order still not arrived over two weeks later
Customer support non existent.
Just tell you to keep waiting
If you want something from them be prepared to wait for weeks.
Can’t tell you anything about the quality as nothing has shown up yet.

17 December 2025
Unprompted review
Rated 3 out of 5 stars

Difficult returns

Delivery took a month. They dont let you return panties if the packaging is opened, even if they've not been tried on, so you can't even check the colour / style. Be warned. Thats the issue with buying from small shops. Cost to return is also not cheap. Overall I would not recommend if a UK customer.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

10/10 ⭐️

The comfiest underwear I have ever owned! Love the color range 🥰 Will definitely add more to my collection!

15 September 2025
Rated 5 out of 5 stars

My girlfriend absolutely loves the sets…

My girlfriend absolutely loves the sets I’ve purchased to her .. I have yet to se it on but I felt the fabric seams like a really good quality and the softness I think she will appreciate. She tried them on everything fits and she say it’s a nice feeling to the skin .. so I bet she feels comfortable & sexy

29 August 2025
Rated 5 out of 5 stars

Easy to order

Easy to order, amazons support when returning pieces needing New size. First Class customer support!

28 August 2025
Rated 5 out of 5 stars

Top botch brand

This company is providing great products with high quality, for a reasonable price. Shopping from Lace laboratory is fun, both for me and my wife 😊

25 August 2025

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