LilySilk Reviews 22,455

Shipping was quick, very fashionable clothes and fits very well. A little too expensive for the quality of the garment, and questionable if it's actual merino wool used, or just regular wool. For... See more

I ordered 2 silk pillowcases and had them personalised with names stitched on, which looks nice in the top corner. The items were quite expensive but they are good quality. I'm pleased I bought the... See more

I am genuinely impressed by the exceptional craftsmanship, the clothes look even better in person than they did online. My order was delayed, but they stepped up immediately. Their offer of a partial... See more

GB : Before I even had to ask, your customer service representative Tracy contacted me to ensure that my delivery would be made as quickly as possible. I am very grateful to her. Thanks to her, the tr... See more

After I got information of the Dutch "sorteercentrum"that my Lilysilk shirt was scanned I did not get it.Not even in he next weeks.i wrote to "support Ladysilk . "I gave "Apple "the final informatio... See more

I like the quality, just wish it didn’t come scented. I don’t understand why brands keep using fragrance in brand new products, be it one their warehouses or packaging, but they make it very hard to w... See more

Bought three blouses. First, a blue and white striped shirt, was a bit lighter weight than expected but otherwise good. Received several positive comments. Second was a standard white but made of t... See more

Lilysilk has everything I love. Their blouses and silk scarves are beautiful and timeless. While some pieces are an investment, they are absolutely worth it. Shipping is fast and secure, the packaging... See more

I am very happy with LILYSILK customer service. Apple responded quickly and solved my issue even better than I expected with so much understanding and kindness. I really appreciate the help. I al... See more

I had made my largest order yet with Lily Silk and was eagerly awaiting my purchases. However, when I tried to track the information the link I was given said that no parcel had been found (even afte... See more

I've been a big fan of LilySilk since 2018. Over the years I've built up a lovely collection of work blouses and pyjama related gifts for family. All items are well made and last - I still regu... See more

I got this cashmere trousers a 3 months ago, didn’t last long, holes start to appear between legs, I contacted the customer service, I after trying for several weeks to negotiate with them they gave m... See more

Lilysilk is the most comfortable wireless silk bra. They feel great and are seamless, so they do not show under your clothes. The optional padding is helpful, especially if wearing a tight-fitting or... See more

I requested a change to my order done in the evening. My request was immediately processed by Apple early the next morning. She wrote a beautiful e-mail giving me the support needed and the change wa... See more

I have ordered from LilySilk multiple times. Their products are excellent. Shipping times are reasonable. Customer service is fair when handling mix-ups. I recently received two items I didn't o... See more

Really it is a great experience. Excellent service & fast response. Apple ( LilySilk Support ) is a perfect LilySilk Representative very keen to help me, fast reply & fast action to solve my problems... See more

Beautifully tailored, beautiful fabric. I get compliments from both women and men. Love the classic longer length and pleated front. Side pockets are traditional length and correct opening, you can ac... See more

Great clothes, shame about poor customer service and horribly slow shipping. They repeatedly tell me they are experiencing high demand so their response might be delayed, GET MORE STAFF don't make you... See more

These silk T shirts have become a staple part of my wardrobe. They are particularly good under blazers and indeed any jacket and I wear them over and over again. A few years ago they had them availabl... See more

Already had two silk blouses in camel and winter white, both gorgeous. Just received my items, merino wool pleated skirt and grey wool skirt today. They are absolutely superb quality, beautiful fabri... See more

Received order nearly 4 weeks later, £250 dress awful quality looks like it’s from SHEIN how anyone is calling this a luxury brand I will never know. Sent my item back on tracked delivery still heard... See more

Orders take 3 weeks to 1 month to arrive and Cx services take a week to respond. Items are often out of stock but this is not made clear on the website, so when you wonder weeks after you placed your... See more

When my purple cowl neck top turned up, I was so excited and pleased to find the colour was darker and richer than it appeared on the website. A true amethyst purple, absolutely my favourite colour. G... See more

I am so disappointed, I ordered silk pillowcase from Ireland, site claims to be from UK, it's been 17 days since my order been shipped, still haven't received it. Customer service keeps saying we so... See more

This is not mulberry silk. The fabric feels like synthetic satin, very slippery, very shiny, and it wrinkles immediately. The color also doesn’t match the photos on the website; it is lighter and more... See more

Today I want to thank deeply Lilysilk ! A serious internet site of beautiful items with high quality ! The kindness and perfect work they always perform with accessible prices for the best mactuf... See more

Usually fast shipping. I wish there were more color options for some popular styles. Also wish there were pockets in all pajama bottoms. Please make halter tops that allow you to wear a bra und... See more

The t-shirt is made for a tall person - I'm 5/2" and it was all out of proportion. The real problem however is the huge hassle in returning it, unlike all other retailer. It's clearly meant to deter r... See more

Excellent customer service (Connie) for an exchange. I had a query over sizing, this was responded to quickly and efficiently. No quibble and easy process to return and exchange garments. Buying int... See more

Shipping took ages, ended up arriving while I was away. Some idiot decided to completely wrap the entire package in old yellow packing tape and I had to repeatedly cut through to get it open - which c... See more

I find Lilysilk products excellent. I also want to praise their customer service who respond immediately to any queries and doubts. I had to recently return an expensive item and being a senior person... See more

Very responsable brand when you have a question and they also send thé shipping label very fast when you need to make a return. Apple has been very helpful to me when answering my questions. On... See more

Hello, this shopping experience, even though several items ordered and paid for were not available, was perfect, Thanks to APPLE who kindly helped me resolve the problem. APPLE initiated a fast re... See more

I was looking to replace my Mulberry Silk duvet and originally couldn't find anything thin enough that was affordable until I found Lilysilk. Shipping wasn't the fastest but at least there were no imp... See more

I love your garment the quality is always excellent I have lots off positive compliments when I ware , if it’s leisure way.,a beautiful dress or blouse and of course the luxurious knit wear. Howe... See more

NO Return possible! Be careful, as you cannot send back the stuff you order. They deliver from china and do not allow you to return. It also has extremely bad quality, even though they sell it as "sil... See more

I am extremely grateful and happy with the service that Lily Silk employees provide. Connie is simply the best example of how should an employee treat the customers. Every single time she has helped m... See more

Item was dispatched next day and arrived quickly with international shipping (4 working days)! Great quality cashmere knitwear looks just like the photos, I ordered the cashmere polo knit in size smal... See more

From the moment the parcel arrived the experience felt like opening a thoughtful gift, with beautiful packaging and a truly elegant unboxing presentation. The silk is wonderfully cool and fluid agains... See more

The double faced fabric is absolutely amazing. It is luscious inside and out, thick enough to maintain modesty while maintaining its fluid drape. The items that I ordered are in need of alterations... See more

Ordered a sweater. Got confirmation it was shipped. That’s where communication ended. I am unable to track the item. When I finally did get it working it said SATISFATRALLY DELIVERED. i have not rec... See more