loveaero.co Reviews 107

Reply from loveaero.co

Jan 28, 2026

Hello Adriana,

Thank you for sharing your feedback. While we’re sorry to hear that you were disappointed with your experience, we appreciate the opportunity to clarify this matter publicly.

After you reported the broken jewelry on January 4, 2026, our team promptly reviewed your concern and provided assistance. Our records indicate that this order was placed on August 22, 2025, which is well outside our clearly stated 30-day worry-free guarantee. Despite this, our customer service team went beyond our standard policy by offering you a free replacement, where you only had to cover a small shipping fee. You chose not to proceed with this option, and we respect your decision.

Furthermore, we are a US company and respectfully disagree with the characterization of our jewelry as a “one-time use.” Thousands of customers continue to wear and enjoy our pieces daily. When issues are reported within 30 days after receiving an order, products are covered under our 30-day worry-free guarantee. In which any defective product is replaced completely for free at no additional cost. We even cover the shipping fee, so the customer pays nothing out of pocket.

We value the time you took to share your feedback and appreciate you giving us the opportunity to understand your perspective. We wish you the best moving forward.

Warm regards,
Love Aero Team 💘

Reply from loveaero.co

Jan 28, 2026

Hello Cindy,

Thank you for taking the time to share your feedback. I’d like to clarify the timeline surrounding your order and address your concerns.

Your order was placed on December 10, 2025 and was successfully delivered on December 30, 2025, which is well within our stated processing and shipping time-frame. The tracking information was also sent to you via email, allowing you to monitor the shipment’s progress until delivery.

We understand that waiting for an order can be frustrating, especially during the holiday season, and we truly appreciate your patience. That said, we handled the situation responsibly, fulfilled the order as promised, and delivered within our promised delivery time-frame.

Your feedback is important to us and helps us continue improving our service and customer experience. If there's anything more we can do to assist you, or if you have further feedback, please don't hesitate to reach out to our customer support team. We value your input and are here to help.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.

Warm regards,
Love Aero Team 💘

Reply from loveaero.co

Feb 5, 2026

Hello Dayna,

Thank you for taking the time to share your feedback. To address your concern, our jewelry is 18k gold, which is why it may appear slightly darker in shade compared to 14k gold. Due to differences in gold content and the plating process, slight color variations are completely normal and should be expected.

In terms of shipping origin, while most orders are fulfilled from our local inventory, there are times when an item is temporarily unavailable. In these cases, we ship directly from one of our international warehouses to ensure orders are fulfilled as quickly as possible rather than waiting for restocks.

We also took steps beyond our standard policies to demonstrate our commitment to your satisfaction, and we are pleased to know that you were content with these measures. We hope this gesture reflects our dedication to providing a positive and trustworthy experience for all our customers.

Thank you for bringing this to our attention. We appreciate your feedback and wish you all the best moving forward.


Warm regards,
Love Aero Team 💘

Reply from loveaero.co

Jan 28, 2026

Hi Jenine,

Thank you for taking the time to share your experience. While we regret that you remain dissatisfied, we would like to clarify how this matter was handled from a customer support perspective.

When your concern regarding the ring with missing stones was first brought to our attention, our team promptly stepped in to assist. We carefully reviewed the details you provided and offered appropriate resolution options, including a free replacement or a full refund for the ring. You chose a full refund for the defective ring. Therefore, we then processed and issued your refund in a timely manner.

With regard to the additional concerns raised about discoloration and the bracelets you indicated had broken, our team requested clear photos to allow for a proper and thorough assessment. Unfortunately, we did not receive clear photos from you for these items, even after repeatedly asking you for them. Which limited our ability to fully evaluate the claims and take further action.

Despite this limitation, we took steps beyond our standard policies in an effort to reach a positive resolution and demonstrate our commitment to customer satisfaction. We handled this matter fairly, professionally, and in good faith throughout the entire process.

You can still reach out and send us the photos we requested, and we'll be happy to provide you the best resolution. We appreciate your feedback and wish you all the best moving forward.

Warm regards,
Love Aero Team 💘

Reply from loveaero.co

Jan 28, 2026

Hi Alexandra,

Thank you for taking the time to share your feedback. I’d like to clarify the timeline surrounding your order and address your concerns.

Regarding delivery, our website clearly outlines that the normal delivery timeline includes both processing and shipping stages. Processing typically takes 3–5 business days from the date an order is received, after which it is dispatched for shipping. Once shipped, delivery generally takes 7–12 business days, depending on the destination. This delivery timeline is transparently published on our shipping information page found on our website footer.

Your order was placed on December 6, 2025, and was successfully delivered on December 31, 2025, which falls slightly outside of our stated processing and shipping timeframe. The delay was due to the holiday peak season, in which shipping carriers often take longer to deliver packages. Although there was a slight delay in the delivery of your order your tracking information was sent to you via email. Allowing you to monitor the shipment’s progress until delivery.

To address the inconvenience, we took steps beyond our standard policies to ensure a positive resolution. We’re glad to note that you expressed satisfaction with these efforts. We hope this gesture reflects our dedication to ensuring a positive experience for every customer.

Thank you for bringing this to our attention, and please accept our sincere apologies for the delay. We truly appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.

Warm regards,
Love Aero Team 💘

Reply from loveaero.co

Jan 16, 2026

Hi Carmen,

Thank you for taking the time to share your feedback. While we’re sorry to hear that the jewellery did not meet your personal expectations, we would like to clarify a few important points for accuracy and transparency.

First, our company is US-based, and our return address is in the United States. This is intentional and standard practice, as it allows us to maintain an organized, well-monitored return process and ensure quality control for all items received back.

While we proudly offer free worldwide shipping with every order all customers are responsible for any costs associated with returns. This is outlined in our Return and Refund policy found on the footer of our website, which you can view at any time before making a purchase.

As for the jewellery appearance, all product photos are taken under professional lighting to best represent the pieces, and natural variations in lighting, screen settings, and personal preference can affect how an item looks in person. That said, we stand by the quality of our products and take all feedback seriously.

We sincerely regret the frustration this caused. To address the inconvenience, we proactively reached out via email and took steps beyond our standard policies to ensure a positive resolution. We’re glad to note that you expressed satisfaction with these efforts. We hope this gesture reflects our dedication to ensuring a positive experience for every customer.

We appreciate your feedback, as it helps us continue improving our products and services. We hope to have the opportunity to serve you better in the future.

Warm regards,
Love Aero Team 💘

Reply from loveaero.co

Jan 16, 2026

Hi Ana,

Thank you for sharing your feedback. We truly appreciate hearing from customers who have experienced our products firsthand.
At Love Aero, we take quality very seriously. Every piece we create is designed with care, and we work hard to deliver jewelry that is both beautiful and long-lasting.

We confidently stand behind our commitment to making things right when issues arise. In your case, once you informed us of the concerns with tarnishing, our customer service team promptly arranged a replacement at no additional cost, which was successfully delivered to you on November 18, 2025. We believe this demonstrates that we stand behind our customers and our products.

Our goal has never been to compete with mass marketplaces. Instead, we focus on unique designs, thoughtful craftsmanship, and responsive after-sales support. While these factors do influence pricing, they also allow us to offer a level of service and accountability that discount platforms simply do not provide.

For instance, we understand how frustrating tarnishing can be, which is why we continuously improve our materials and production processes. In addition, we proudly offer a free Lifetime Color Warranty, which is something many other companies do not offer to their customers. This warranty ensures that if your Love Aero piece experiences color issues for any reason, you can have it replaced at no additional cost.

We also provide care instructions to help customers get the best possible longevity from their jewelry. We’re glad you find the designs cute, and we truly hope the replacement pieces better meet your expectations.

Thank you for sharing your feedback. It helps us grow and improve. Please know that we’re always here if you need further assistance.

Warm regards,
Love Aero Team 💘

Reply from loveaero.co

A day ago

Hi Paula,

Thank you for sharing your feedback with us. We truly understand your concern and appreciate you bringing this to our attention. We’re sorry for the frustration and disappointment you felt regarding the shipping origin. Your experience and expectations matter to us.

To clarify, while most of our orders are fulfilled from our local inventory in the U.S. and Australia, there are instances when a specific item is temporarily unavailable. In those cases, we ship directly from one of our international warehouses so customers can receive their orders as quickly as possible rather than waiting for a restock. We agree that transparency is important, and we appreciate your feedback as it helps us improve how we communicate this information.

Your order was placed on October 12, 2025, and was successfully delivered on October 25, 2025, and which is within our stated processing and shipping timeframe. These details are outlined on our Shipping Information page, which is publicly available in the footer of our website. Also, your tracking information was sent to you via email, allowing you to monitor the shipment’s progress every step of the way.

We understand that not knowing the shipping origin upfront can be disappointing, and we apologize for any confusion this caused. We hope the quality of the items met your expectations. If you have any questions or concerns, our support team is always here to help. We truly appreciate you giving us a chance and hope to serve you again in the future.


Warm regards,
Love Aero Team 💘