Ltcofficial Reviews 35

There was a bit of a mixup with the first fans I ordered and I was missing the cable connection. After contacting LTC they were unbelievably helpful. They not only sent me a replacement cable but a whole new set of fans. I can't praise them enough it's been a long time since I've had customer services. Good.

One of the ltc 121d fans had stopped working after about 11 months, replacement was shipped quickly and got my case air flow back to normal. Great customer service from Mike

Mike was very helpful. The keyboards bought went faulty after a few months so I contacted support and in less than 2 hours they answered. We had a few emails back and forth and they never toke more than 10 mins to answer. Mike gave me a
Full refund. Amazing customer service

Mike was MORE than helpful in figuring out the issue I was having was due to PEBKAC and not their product.

Great clarity and organization of steps

I had purchased a set of LTC keycaps on Amazon, but unfortunately when I received my order, 3 keys were missing and another was damaged. I reached out to LTC’s customer support and was pleasantly surprised at how quickly they responded. Their customer service representative, Chase, was very understanding and determined to make it right. They sent me an entire new set of keys, and the new set was perfect! Excellent job Chase and the LTC team!

Great customer service with very fast response times. They were very helpful in helping me replace an old keyboard.

Thank you LTC!

I had purchased keycaps on Amazon and unfortunately two keycaps were faulty. I was unable to make an exchanged and contacted Ltofficial through email and they kindly sent a replacement of the entire set. Their responses were quick and thorough. They were extremely accommodating and helpful.

I bought 2 keyboards from this company they both came in great but one was missing the prop legs. i went ahead and emailed them about buying a set of prop legs and they sent me a new keyboard for the inconvenience will be buying more keyboards to come! they're amazing and quality is great and so is the customer care they went above and beyond!

Great tech support very fast response time

First time buying a keyboard from LTC, sadly i got a defective keyboard but they were awesome enough to replace the one I currently have with a fully functional keyboard. Awesome products and customer service!

My keyboard had stopped working so I went ahead and contacted customer support. They got back to me very quickly and were very helpful. They helped me to get set up with a new keyboard, and made it a very easy process. Highly recommend the brand, it’s a worth it product for the price. If you’re looking into a prebuilt keyboard, I highly suggest this, as it’s very beginner friendly. The RGB is smooth and responsive and the quality is solid.

William was very responsive to troubleshoot my keyboard and offer assistance. Highly recommend this brand, service, and poducts.

Had a problem with an ltc keyboard I got. Support was great and had a replacement sent to me very quickly. Shout out to Winglam.

Had a defect on a keyboard (ordered via Amazon). The problem could not be resolved. So immediately the offer to refund money. Pleasant contact with the service desk.

Very nice products I got a keyboard myself it was extremely good with backlight modes and nice rgb I recommend it a lot overall great company if u have any issues all u have to do is send them and email and they will reply incredibly fast

I bought the LTC Nimbleback keyboard off Amazon in June 2023. I had modified switches, caps and had been using it for office work. One day, windows stopped recognizing it and I contacted LTC. They responded quickly offering empathy and possible solutions. After a few attempts to get it to work with no luck, they sent a replacement board. I am happy with their prompt response and resolution. I will recommend their products.

I purchased the Nimbleback 68% (LTC NB681) in March 2022 and it was plug-and-play, felt great, and had the perfect punch/volume for the key sounds. It randomly stopped working June 2023 so I emailed LTC and they answered promptly, we did some trouble shooting, and I ultimately needed a replacement--and the new one was on my doorstep in just a few days. They even emailed me to follow-up to ensure it's working! This product is an excellent value, and with this quality customer service LTC will be getting my business and referrals for years to come. Thanks LTC (and Winglam)!!

10/10 would recomend very good service :)