Luvme Hair Reviews 5,963

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the products, noting that the wigs look natural, are soft, and hold up well over time. Consumers appreciate the craftsmanship and the natural-looking hairline achieved with the lace front design. Many reviewers highlight that they receive numerous compliments and that the wigs blend seamlessly, making it difficult to distinguish them from natural hair. People express high satisfaction with the customer service, describing it as knowledgeable, professional, and efficient. Reviewers appreciate the kindness, patience, and dedication of the staff, who go above and beyond to resolve issues and ensure customer satisfaction. The fast delivery and the ease of ordering also contribute to a positive overall experience, with many customers expressing their intention to order again.

Based on these reviews

Rated 5 out of 5 stars

Tonight, I have experienced true professionalism at its best, and her name is Lucy. I was panicking, and she maintained her patience. She also listened very intently as I explained what was going on w... See more

Rated 5 out of 5 stars

I have purchased more than a dozen wigs from Luvme Hair. Luvme has great quality 100% human hair wigs. They stand by their products. Customer service is knowledgeable and professional. I have had no p... See more

Rated 5 out of 5 stars

I’m beyond impressed with Luvme Hair! The hair is beautiful — soft, thick, and very natural-looking. You can tell the quality is top tier. Their customer service was great, and the delivery was super... See more

Rated 5 out of 5 stars

they are literally so kind. i wanted to use my birthday discount code but i had already made the order. customer service helped me within an hour, applied the discount code and issued a refund, and we... See more

Rated 5 out of 5 stars

I absolutely love Luvme Hair! After purchasing three or four wigs from them, I can confidently say that the quality is exceptional. The lace front design allows for a natural-looking hairline, whic... See more

Rated 5 out of 5 stars

I love the products and the craftmanship. I have been purchasing for years and I'm always satisfied with the look and feel of the hair I receive. The free gifts are nice perks also! PreMax Wigs... See more

Rated 5 out of 5 stars

This is a good company that is concerned about what the customer wants. My most recent purchase was a compact for blending the lace for a new wig piece I purchased and it works great. Sometimes I for... See more

Rated 5 out of 5 stars

I truly have to acknowledge Ms. Audrey for her support, courtesy and professionalism she exercised in dealing with my issues. Her patience was exemplary and she throughout our communication never gave... See more

Rated 1 out of 5 stars

They don’t deserve even one star. They refused to initiate a return for a wig that did not match the description. The wigs are not as depicted on their website. I received the wig less than 24 hours a... See more

Company replied

Rated 5 out of 5 stars

I received four beautiful wigs, and honestly… I don’t even know which one I love the most! Each piece has its own personality — softness, construction, and finish are just perfect. 💫 I want... See more

Rated 5 out of 5 stars

I’ve purchased multiple wigs from Luvme Hair and overall I’ve had a great experience. The hair quality is beautiful, the wigs are comfortable, and they hold up well over time with proper care. Shippin... See more

Rated 5 out of 5 stars

I recently learned I'm not really a wig girl. Unfortunately I'd already purchased four beautiful wigs. Fortunately for me (thanks to Meme, customer service), I was able to return three of the pr... See more

Rated 5 out of 5 stars

The ease of ordering has kept me coming back time and time again. Their variety of actual useful units and variety of angles to allow the shopper to see the designs and picture how it will loo... See more

Rated 5 out of 5 stars

The livestream hosts are so knowledgeable and engaging; their influence is what makes purchasing A MUST. The customer service is efficient and super helpful as well. But the best part of this brand is... See more

Rated 5 out of 5 stars

I have bought several wigs from Luvme and wow you have delivered excellent quality wigs every time! I am extremely pleased with my boho braided wig it's super cute and keeps me looking like I just ste... See more

Rated 5 out of 5 stars

I have purchased this far 6 wigs from this company and none of them have disappointed me!!! The quality last for a while as well as how good the 5x5 closure lace is. 6 different styles with the oldest... See more

Rated 5 out of 5 stars

Headed at 50 plus LuvMe orders🤷🏾‍♀️❣️ I am addicted to LuvMe. I forgot to note my delivery preferences before submitting my order. So I emailed customer care, & when I tell U they were quick respo... See more

Rated 1 out of 5 stars

I’ve made multiple purchases and tried to leave fair, constructive reviews. It’s concerning that anything less than 5 stars doesn't get published. I hope this isn’t intentional censorship of honest... See more

Company replied

Rated 5 out of 5 stars

Real person review. So far my experience has been very pleasing. I’ve purchased 5 units. Returned 2 for a full refund with no problem. The units seemed shorter in person. I haven’t received 1 yet and... See more

Rated 5 out of 5 stars

The product I received was beyond better than what the website posted. 26' Boho braids, was amazing when I finally melt it. So many compliments on the product, I even told a few about your site, that... See more

Rated 5 out of 5 stars

Best customer service I’ve ever experienced! Luvme set the bar for how to truly run a successful business! Their products are of good quality and they’re accountable, gracious, and efficient regardles... See more

Rated 5 out of 5 stars

Agent Breeze was respectful, kind and thoughtful. I have been trying to contact a Customer Care person since this morning. I was becoming more and more stressed. Until Agent Breeze. I was told that a... See more

Rated 5 out of 5 stars

I initially purchased the wrong bundles. I contacted customer service and Tracy remained n in touch with me almost daily. She walked me through the return process and helped me to purchase the bun... See more

Rated 5 out of 5 stars

The hair arrived quickly. I was getting a sew in installed (I wanted something different and more secure than a wig). The Bundles were thick, full, soft and bouncy. The hair retained the waves nicely,... See more

Rated 5 out of 5 stars

The shipping is fast and reliable! I've never had an issue with it being late. I also like all the practical goodies that are sent with my hair. No tacky long lashes or nails like I've received with o... See more

Rated 5 out of 5 stars

What makes this company fantastic, their on there business. They’re helpful with all questions and problems you may have. Your purchase comes fast and you’ll be satisfied. Being a loyal customer. I en... See more

Rated 5 out of 5 stars

Luvme Hair is a god send. Ordering was very easy, and their products are superior to any other products I have tried over the years. I love the natural look. As an eleven year breast cancer survivor... See more

Rated 5 out of 5 stars

I want to thank Jackie for her outstanding customer care! Since May 12th I have been trying to resolve this issue that I never received my package and no results just run around. This person has quic... See more

Rated 5 out of 5 stars

Unfortunately my delivery had problems getting to me address. My assigned support tech named Emma took her time even though I was very frustrated on this entire case, she was able to resolve my ENTIRE... See more

Rated 5 out of 5 stars

I had a wonderful experience with LUVME HAIR thanks to Audrey! She handled my inquiry with the utmost professionalism, kindness, and efficiency. Her communication was prompt, clear, and courteous ever... See more

Rated 5 out of 5 stars

I Never wore wigs until my hair started thinning,and now it’s gone. Wigs are such an important part of my life now, they make me feel feminine and beautiful.I am so happy I found Luvme wigs and produc... See more

Rated 5 out of 5 stars

I've been purchasing from LUV ME HAIR for 6 yrs! I've always received impeccable products and service. This last 2 times i had shipping abd delivery issues. LUV ME representative BONNIE handled it qui... See more

Rated 5 out of 5 stars

I got so frustrated when I got a message that my package was delivered and I couldn’t find it. I reached out with a complaint and I mean these people are extremely helpful.wow complaint Excellent! Pr... See more

Rated 1 out of 5 stars

My daughter ordered bundles of hair from the Luvme website (with expedited shipping) almost 3 weeks ago and she has not received her order yet! The order had been "processing in designated facility" s... See more

Company replied

Rated 5 out of 5 stars

I've recently had encounters with Breeze & Lynn. When I tell you I'm satisfied and happy with their excellent customer service, I AM! Talking about patience, lol. Overall, LUVME always take care of th... See more

Rated 5 out of 5 stars

The best customer service ever. Luvme provides glueless lace wigs at reasonable costs that help women particularly women of color. Luvme does all of the work for you including bleaching the lace so th... See more

Rated 5 out of 5 stars

Hellos LuvMe Team, I got hair that didn't work well, I wanted an exchange and LuvMe gave me the options to return or get a refund. Charon, Willow, Stella & Audrey - all did reply to me. Audr... See more

Rated 5 out of 5 stars

LuvMe Hair is an amazing brand! They are quick to listen to what the customer needs and wants. They pamper the customers with Installs, products, advice, even trips to China. The hair quality is gre... See more

Rated 5 out of 5 stars

This red wig with bangs is EVERYTHING. The color is bold, rich, and vibrant—literally turns heads every time I step out. The bangs fall just right, giving that effortless, edgy vibe without needing ex... See more


Company details

  1. Hair Product Store
  2. Clothing Store

Written by the company

Luvme Hair is the top hair brand in NA. Luvme Hair strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, frontal lace wigs, closure lace wig, full lace wigs, hair bundles, and more. Luvme hair has gained the trust and support of millions of customers, so recently there have been special fraud gangs imitating the Luvme hair website and deceiving customers, selling them at very low prices, and sending very low-quality chemical fiber wigs to buyers. We are working hard to help many scammed buyers fight these fake websites. Please be vigilant and don't be scammed! Please remember our official website: shop.luvmehair.com .


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Water wave failure

I placed my order for a water wave wig on 11/07/2025 thinking it would be here before my birthday (11/25). I received it 12/14/2025 which was super late. It look and felt good when I got it. As I washed it and started running my fingers through it the amount of hair that shedded was enough to add another track. It came with a few items like stocking cap, clip, elastic bands, and glue tape. However the wig is ok but not great!!! Customer service is done through whats app. This was my 1st purchase from LUVME. I haven't made up my mind to make another...

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Enhanced beauty at my finger tips

Since I've been a customer of Luvme, I'm been extremely happy with your products. Every style and texture that I've chosen has been of the utmost quality. For me as a mature Black women, it is very important that I always look and feel my best, and Luvme has played a big part in that. I mostly stick to the same 4 or 5 different style, short or curly bobs. What is also very important to me is that, I love a fresh do, and being able to wash this hair and knowing that it will come out looking and smelling fresh is the top of the line for me. So, thank you so much for all this has done for me.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Love 🥰

Luvme wigs never disappoint! From the softness to the natural look, it’s truly a wear-and-go style. Comfortable, beautiful, and confidence-boosting — I’m officially hooked!

29 November 2025
Unprompted review
Rated 5 out of 5 stars

I’m beyond impressed with Luvme Hair

I’m beyond impressed with Luvme Hair! The hair is beautiful — soft, thick, and very natural-looking. You can tell the quality is top tier. Their customer service was great, and the delivery was super fast — I got my order quicker than expected. I’ll definitely be ordering again. 5 stars!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Purchase the wig!!!

I have purchased this far 6 wigs from this company and none of them have disappointed me!!! The quality last for a while as well as how good the 5x5 closure lace is. 6 different styles with the oldest purchased wig dating back to December 2021!

7 February 2026
Unprompted review
Rated 1 out of 5 stars

I have been trying to get a refund for returned BOHO Braid Wig

I have been trying to get a refund for an item I returned over a month ago. No response to emails. No response on website chat line. It's as if they have ghosted me. I have contacted them repeatedly for the status of my return.

6 January 2026
Unprompted review
Luvme Hair logo

Reply from Luvme Hair

Hi Rochelle,

Thank you for sharing your feedback with us.

We are genuinely sorry to hear that your recent experiences have not met your expectations. At Luvme, we strive to provide high-quality products and exceptional service, so it's concerning to hear about the issues you've encountered.

Upon checking the return status, it is noticed that the package is still in transit. According to our return policy, refunds are initiated only after the returned item is received and inspected by our warehouse, which is why the refund process has not yet started.

To make sure everything is clearly communicated, our VIP Service Team has already reached out to you directly to assist with the next steps and provide an update on your return.

We appreciate your patience and look forward to helping resolve this as soon as the return is completed.

Best regards,
Luvme Hair Team

Rated 5 out of 5 stars

I’ve purchased multiple wigs from Luvme…

I’ve purchased multiple wigs from Luvme Hair and overall I’ve had a great experience. The hair quality is beautiful, the wigs are comfortable, and they hold up well over time with proper care. Shipping has been smooth and the styles look very natural in person and in photos. I will definitely continue ordering from them and recommend them to anyone looking for good quality wigs at a reasonable price.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

HORRIBLEEEEE!!

HORRIBLEEEEE!!! THIS WIG HAS HAIR ALL OVER MY CAR AND FLOORS IN MY HOUSE PLEASE DON’T WASTE YOUR MONEY.WHEN YOU FIRST RECEIVE IT LOOKS OK UNTIL YOU WEAR IT DON’T BE FOOLED BY THEIR VIDEOS AS I WAS NOMORE BUSINESS WITH THEM CHEAPLY QUALITY!!!!!

1 February 2026
Unprompted review
Luvme Hair logo

Reply from Luvme Hair

Hi Tmika,

Thank you for taking the time to share your feedback.

First and foremost, we want to sincerely apologize for the issues you’ve encountered with your wig. We understand your frustration, and we take all customer feedback seriously. We’re truly sorry that this experience didn’t meet the high standards we strive to provide.

We would love the opportunity to understand more about your order and the specific problems you've mentioned regarding the shedding. Would you mind providing more details? If possible, could you share some photos of the unit at [email protected]? This would be helpful to verify and solve the problems.

Unfortunately, based on the information provided, we're unable to locate your order history or any past communications with our team. We are committed to addressing your concerns and would be grateful for the chance to make things right. And we have also forwarded your feedback to our factory to check and investigate it.

Your opinions matter. We'll keep working hard to provide better products. Hope to hear back from you.

Kind regards,
The Luvme Customer Care Team

Rated 5 out of 5 stars

Tonight

Tonight, I have experienced true professionalism at its best, and her name is Lucy. I was panicking, and she maintained her patience. She also listened very intently as I explained what was going on with my package. I really appreciate all that she has done to help me. Luvme should be happy to have such a great employee working for them. Thanks again, Lucy for making things right!

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy breezy and efficient

My experience with the return form was frustrating.I decided to escalate to agent Lucy was very efficient in taking care of my issue. I was not stuck on a chat for a long time which I truly appreciated that.My issue was resolved to my satisfaction.

4 February 2026
Unprompted review
Rated 2 out of 5 stars

Hair quality…

I've ordered from Luv Me hair for years but my last wig hair quality was poor and very thin.

3 February 2026
Unprompted review
Luvme Hair logo

Reply from Luvme Hair

Hi Candice,

Thank you for taking the time to share your feedback.

First and foremost, we want to sincerely apologize for the issues you’ve encountered with your wig. We understand your frustration, and we take all customer feedback seriously. We’re truly sorry that this experience didn’t meet the high standards we strive to provide.

We have already flagged this issue with our factory for a thorough review, and have also asked our VIP team to take over this case. We're committed to addressing any concerns you have and ensuring that we resolve this to your satisfaction. Thank you for giving us the opportunity to make it right.

Your opinions matter. We'll keep working hard to provide better products. Hope to hear back from you.

Kind regards,
The Luvme Customer Care Team

Rated 5 out of 5 stars

they are literally so kind

they are literally so kind. i wanted to use my birthday discount code but i had already made the order. customer service helped me within an hour, applied the discount code and issued a refund, and were so incredibly sweet. thank you guys!!! elena, you are literally the sweetest person ever, you deserve every good thing coming for you!!!!

2 February 2026
Unprompted review

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