Marro Reviews 2,039

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently express high satisfaction with the quality of the product, noting that their cats love the taste and readily consume it. Consumers have observed improvements in their cats' health, including shinier coats, increased energy levels, and better digestion. People also appreciate the excellent customer service, describing the staff as friendly, helpful, and efficient. Reviewers find the delivery service reliable and the website easy to use. Consumers highlight the convenience of the pre-portioned meals and the variety of flavors available, ensuring that even picky eaters are satisfied.

Based on these reviews

Rated 5 out of 5 stars

I've had my rescue cat Suzi for almost 5 years now and she has always had a sensitive, delicate stomach for food. We've tried everything recommended by vets and more in-between. Tried Marro out of des... See more

Rated 5 out of 5 stars

Super helpful customer service, easy to use website, no issues changing delivery dates/food pouch choices. All my cats, Siamese and to linear LOVE the food, a good tip is change the flavours regularl... See more

Rated 5 out of 5 stars

Our cat Ziggy absolutely loves Marro! Normally he’s a very fussy eater and we’ve struggled to find food he’ll consistently enjoy. Since starting the monthly subscription, he now eats every single me... See more

Rated 5 out of 5 stars

I'm so pleased we discovered Marro for Genie, who had been leaving supermarket-bought food – we threw so much away – and was always hungry. Genie loved Marro from the start. She finishes every meal an... See more

Rated 1 out of 5 stars

My cat didnt like the food. The website was quick to take payment even though I didnt confirm the order. I cancelled my subscription after the first box arriving 90% of which I threw in the bin afte... See more

Company replied

Rated 5 out of 5 stars

I signed up for a trial box for my 2 kittens to share and my they really loved the food. It smelt good and even my daughter commented that it smelled tasty so I called to continue the subscription and... See more

Rated 5 out of 5 stars

It’s only been a couple of days and my 7 month old Kizzy absolutely loves it… she didn’t even need weaning like she did with others we tried. She took to it like duck to water and her poos are startin... See more

Rated 3 out of 5 stars

Lovely product and good quality. I signed up at a Christmas market thinking it was a free trial, but wasn’t aware it would automatically become a subscription. My cat is a biscuit cat, so unfortuna... See more

Company replied

Rated 5 out of 5 stars

I have to be honest, initially I was a bit worried if my cat would like this, but since we've received our tester box every bowl has been left licked clean! Spock (my 9 year old ginger short haired ol... See more

Rated 5 out of 5 stars

Delivery was prompt and as advised, both our cats fussy Ragdolls took to it especially the chicken and turkey. Also enjoyed the pork menu ,Bronte the female did not take to the beef though. Their bowl... See more

Rated 5 out of 5 stars

Excellent! Since swapping to Marro my gorgeous queen is so much healthier. Her coat is softer, shinier and she no longer gets dandruff and she has maintained her sturdy weight with no getting chubbier... See more

Rated 5 out of 5 stars

Guinness is a senior cat who loves his food and also His human servant's food. Since discovering Marro, his eating habits have changed for the better, not quite cutlery and a napkin at the table b... See more

Rated 4 out of 5 stars

Dudley has taken to eating Marro with no issues. Clean bowl everytime, no matter which variety is on the menu! The only issue is that 2 portions per day doesn't quite satisfy his hunger, so he's get... See more

Rated 5 out of 5 stars

Fantastic customer service, sorted and issue right away (cancelled subscription by accident then restarted which unknowingly triggered another payment next day and delivery). But mostly our cat... See more

Rated 5 out of 5 stars

After trying multiple types of food for our cat Tobias without much of a response. It was like a breath of fresh air when we tried him on Marrow. Tobias only got excited when we opened a can of tun... See more

Rated 5 out of 5 stars

Communication (humans actually answer the phone)! Adaptable menu open to alteration up to 2 days before dispatch. Above all, Daisy gives 5⭐️ too. In the 16 years she's been "ruling" this household,... See more

Rated 5 out of 5 stars

I’ve been looking for a high quality fresh cat food for a while. Having tried a few others with no appeal from my very fussy, furry eaters I was delighted to find that my cats LOVE Marro especially m... See more

Rated 5 out of 5 stars

We have had Marro for about 2 hrs now. Our cats absolutely love it, Gracie has her moments when she suddenly doesn’t like a particular flavour then two days later she loves it again. Charlie absolute... See more

Rated 5 out of 5 stars

Not only is the cat food excellent but the customer service is terrific too. My cat is 16 and really enjoys the food from Marro. I can choose the varieties I know he likes and can plan his meals on th... See more

Rated 5 out of 5 stars

Opted to change my 22 week BSH over from Shelba wet food as I couldn't stand the smell when feeding him and especially when he used litter tray. Transition was easy he loved it and after 1 day of... See more

Rated 5 out of 5 stars

My cat, Thorin, is normally a talkative cat. Since receiving and regularly enjoying Marro, he haunts me. He unleashes a single note, without beginning or end, that reverberates through our hom... See more

Rated 5 out of 5 stars

Marro has made such a difference to our cats health. Their coats, energy and overall wellbeing has improved significantly. I had been to the vets many times with my cat Leo because he would regurgitat... See more

Rated 5 out of 5 stars

So far so good, my kitty is absolutely obsessed with this food, warming it up a bit is an absolute game changer & will be sticking with this food for the foreseeable future, affordable and with the ca... See more

Rated 5 out of 5 stars

Sooty took to Marro straight away & I was surprised he went from 3-4 supermarket pouches to 2 Marro without moaning for more food. He knows when breakfast & tea time is, pacing between bowl, fridge &... See more

Rated 5 out of 5 stars

cat loves it, after just 2 weeks noticed a big difference in her coat being shinier, eyes brighter and overall healthier. She was just on biscuit before as struggled with wet food, but was always hu... See more

Rated 5 out of 5 stars

Marro is a great alternative to supermarket cat foods on offer. It’s rich in nutrition and can’t get any fresher. Though we ordered Marro for our lady cat, she’s still kind of reluctant whilst our s... See more

Rated 5 out of 5 stars

Excellent 100 % my female cat Amber - Lilly is almost 2 yrs old, she didn’t eat any another wet cat food since she born. When we joined Marro, Amber went to her bowl, sniffed food and ate it straight... See more

Rated 5 out of 5 stars

My cat loves this meat! She tries to reach up the cupboards while I'm putting it in the microwave as she can't wait! She eats the whole lot in one go, whereas if she has normal branded cat food which... See more

Rated 5 out of 5 stars

We switched our cats to Marro from another fresh food brand which they were beginning to go off. Tried their trial pack and they loved it and continue to. Clean bowls every time. Excellent quality... See more

Rated 5 out of 5 stars

The meals come extremely well packed with ice packs and thick insulation ( the latter will be used to insulate the floor of the cats' den in the garden ) and are frozen safely enough to go straight i... See more

Rated 5 out of 5 stars

Great customer service, our cat loves this, easy to get him on this, we started by mixing with his food , trying him on the new flavours,it has helped reduce the smell of the litter tray. good to se... See more

Rated 5 out of 5 stars

We tried Marro for the first time yesterday and it was an instant hit - Leeloo and Neo absolutely devoured it. The quality is excellent and clearly made with care. I also want to highlight how ki... See more

Rated 5 out of 5 stars

Marro has been such a brilliant addition to our lives. Nico (🐈) is obsessed with the food, and I (🙆🏽‍♀️) am equally obsessed with the convenience. One thing I really wanted to mention is the... See more

Rated 5 out of 5 stars

My cat loves Marro. He’s still extremely fussy, and won’t always eat all his food, but the portion sizes are perfect and there’s enough variety to keep him interested. Before he wouldn’t eat anything... See more

Rated 5 out of 5 stars

It's the first subscription food that Mitsi, 17, moggy, actually eats. She loves every flavour and doesn't even mind that it's cold. I tried the trial box expecting to give half of it away, but she cl... See more

Rated 5 out of 5 stars

What a fabulous independent company, the cat food they produce is incredibly tasty and every morsel is eaten by my cat, she absolutely loves it. The food is well packaged to make sure it stays fro... See more

Rated 5 out of 5 stars

My cat is loving Marro - he's been on it for about 2 months and still enjoying it at every meal. There's no waste as he eats every bit (which he never did on traditional cat food). I started Jimbo o... See more

Rated 5 out of 5 stars

Hippo loves every delivery, is very keen for each meal, can’t pick a favourite flavour but as long as it comes out of a marro packet he is a happy boy. He always gets complimented on how lovely his fu... See more

Rated 5 out of 5 stars

Lorenzo has been devouring Marro from the get-go. His order began six months ago when we realised that it was the sister company to Butternut Box, which my friend’s dog Darcy is super enthusiastic abo... See more

Rated 5 out of 5 stars

We have a fussy elderly boy who has digestive issues with regular cat food. Now he's eating Marro he's tummy is much better and his coat has improved. However as he's fussy he will eat Marro for sever... See more

Rated 5 out of 5 stars

My older cat has always had digestive issues and as she’s got older was looking very scrawny. Since switching to Marro, while it took her a couple of days to get used to it, she has put on weight, he... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

My cats adore Marro

My cats adore Marro. The female can be a bit fussy but she gets so excited for this and wolfs every single bite. As a bonus their poos are nice and firm and don’t smell bad like they do with some other foods.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Great

Really happy with the subscription to Marro. My cat likes the pouches and eating this way has helped to bring his weight down. He has more energy too. Marro's customer service is good and they are better priced than competitors.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

I’m blessing the day when I stopped by…

I’m blessing the day when I stopped by a tent in a city centre which had a massive picture of a 🐈‍⬛ on it but advertised dog food. This confusing information lead to a conversation with the very friendly man there who introduced me to Marro. My 🐈‍⬛ is six years old and had a sensitive digestive system until, after trying many brands of cat food, we tried Marro! No more left overs an no more messy toilet habits! 👏 I’m very pleased to report, that not only the food, but the customer service and the organisation of delivery are exemplary 👏👏

12 February 2026
Unprompted review
Rated 2 out of 5 stars

My cat liked it for the first few days…

My cat liked it for the first few days now she won't touch it no matter what flavour...disappointing.. it does go very dry in the bowl if not eaten all at once which most cats never do..

11 February 2026
Unprompted review
Marro logo

Reply from Marro

Hi Maggie,

Thank you so much for taking the time to share your experience with Marro so far.

I’m sorry to hear that your cat has been a little hesitant after her first few days. Please rest assured that this is completely normal. Cats can take time to adjust to a brand-new diet, especially one that’s very different from what they’re used to. By nature, they tend to be cautious of new smells, textures, and flavours, so there’s no need to feel discouraged at this stage.

Switching to a diet centred around high-quality meat, without fillers or grains, is a significant change for a cat’s palate. Our recipes are gently cooked and free from fillers, grains, and artificial additives, which means the food can begin to dry out if left in the bowl for too long. Freshness is best preserved while stored in the freezer or fridge, and once served, the food is at its best quality for around two hours.

As some cats prefer to graze, we recommend offering very small portions at a time, perhaps just a spoonful, so the food stays fresh, moist, and appealing while she eats.

Adjusting to new tastes and textures can take a little patience, so please don’t feel disheartened. You may find that adding a splash of warm water or gently warming the food helps to soften the texture and release the natural aromas, which can be especially helpful for more selective eaters. While transitioning to a fresh diet can require a bit of persistence, we truly believe the long-term nutritional benefits make it worthwhile.

We genuinely want Marro to work for you, which is why we offer both the trial box and your first full box at a discounted rate. This gives you the opportunity to explore our range of recipes and discover her favourites with less risk.

I’ll be in touch directly to chat about which recipes she seems to prefer and how we can best support you both during this transition. In the meantime, if you’d like to talk, please feel free to email us at [email protected] or call us on 020 7123 5808.

Take care,
Georgia
(Customer Love)

Rated 5 out of 5 stars

My Fliss loves the chicken eats all of…

My Fliss loves the chicken eats all of it i have had her for 8 years she as always been picky with food but now she eats all of it ordering is easy the web site is good and the people on the phone are very helpful and the delivery is very quick if you run out.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Finally a happy satisfied cat

After trying quite a few cat foods we could never find one that Tommy really liked. He would either pick or sniff and just leave his food. Decided to give Marro a try after reading other reviews and I have to say he doesn’t just look forward to his meals now he literally licks the bowl clean every single time. I never thought I would see that happen. Thank you!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent 100 % my female cat Amber

Excellent 100 % my female cat Amber - Lilly is almost 2 yrs old, she didn’t eat any another wet cat food since she born. When we joined Marro, Amber went to her bowl, sniffed food and ate it straight away. That was biggest surprise for me 😻🧡❤️

8 February 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good, my kitty is absolutely obsessed with this food, warming it up a bit is an absolute game changer & will be sticking with this food for the foreseeable future, affordable and with the cats health in mind. how could you not?!🥰

7 February 2026
Unprompted review
Rated 4 out of 5 stars

Fanatics cat food, but not for my fussy cat

I have 2 cats both 14 years old, one who will eat anything and is and one who finds a lot of foods gives her a bad tummy, and is also very fussy. I thought this would be ideal for her but unfortunately not. The first one she wolf down the second one she ate half. Then she had a bad tummy. After that she wouldn't touch it. Luckily my other cat eats it. But he prefers Jelly not gravy. So between him and next door’s cat it will get eaten. But my little girl now wont touch it.
But do try it, because for a cat food it looks and smells lovely.
Back to the drawing board for me.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Cat loves this

Switched to Marro as my cat went off the fresh brand I had been using. She took to this with gusto. …loves it. So glad I switched. Can honestly see a change in her eating habits

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Super helpful customer service

Super helpful customer service, easy to use website, no issues changing delivery dates/food pouch choices.
All my cats, Siamese and to linear LOVE the food, a good tip is change the flavours regularly for discerning tastebuds ha! We have just added it would n for our Burmese kittens

7 February 2026
Unprompted review
Rated 5 out of 5 stars

My cat enjoys the food

My cat enjoys the food, she eats it with enthusiasm. As an elderly cat, she had suffered a loss of appetite, so it’s good to see her eating everything!

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Incessant subscription cancellation issues & cat refused to eat food

My cat didnt like the food. The website was quick to take payment even though I didnt confirm the order.
I cancelled my subscription after the first box arriving 90% of which I threw in the bin after trying him on a variety of flavors. Another box arrived with more money out of my account, to which I rang the company and confirmed cancellation again. But yet I received an email.today saying g my order is due to arrive on Monday!!! Again I go to my account and confirm cancellation!! Its ridiculous .

7 February 2026
Unprompted review
Marro logo

Reply from Marro

Hi Hannah,

I am sorry to hear you have had trouble with your account. It is disappointing to hear Lloyd didn’t take to the meals, as we aim to make every transition as smooth as possible for the cats we serve.

I have looked into your account logs and I can see you did action a cancellation on 13 January at 09:51, our system shows the subscription resumed at that exact same time. This suggests a technical bug rather than an intentional change, and I have raised this with our engineering team as a priority to investigate further.

I can confirm your subscription is cancelled to ensure no further boxes are sent and no further charges are made. I will also be reaching out to you via email to discuss how I can help further.

We appreciate your patience while we look into what happened here. I wish you and Lloyd the very best in finding a food that suits him.

Brendon

Customer Love at Marro

Rated 5 out of 5 stars

My cat absolutely loves marro food

My cat absolutely loves marro food. She is usually very fussy, leaves supermarket food, hit and miss with untamed but with marro she eats every last bit. Her coat is so soft and shiny too. So easy having it delivered too. Strongly recommend.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

You won't regret trying Marro


I have a maine coon cat with IBD. After 8 months of diet trials and meds, i tried Marro Turkey flavour wet food. Overnight she became a completely different cat!!! Shes now been on it 6 months and has only been sick once and that was a hairball!!

I spent days in tears before my research brought me to Marro and i haven't looked back! Her poos are completely normal too. She is off all her meds and is just a happy cat!

Shes put on loads of weight too. Shes now the same size as her sister and she looks so good!

The food is cooked, arrives frozen and you just defrost it in the fridge. You can serve it warm or cold. I serve cold.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Good food good company

Brian seems to like this food and I like to think I am giving him food that has a reasonable meat content. The order arrives well packaged and is delivered when expected. I had cause to contact the company and they gave great service. I would recommend

6 February 2026
Unprompted review

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