Mercury Reviews 2,325

Having a virtual card for each vendor is awesome. The $2,500 per day transfer in limit with a 3 business day waiting period keeps money tied up longer than I'd prefer. You start with virtual deb... See more

Great, lot's of features, love the automations and bill pay.. and multiple users. Only ONE complaint... All our previous banks allowed me to put recipients of payments into groups, (vendors, subcon... See more

Mercury has streamlined every financial operation in our backend and those of our clients. Managing AR/AP, direct wires & ACH payments all in one place has made our life so much easier. The interface... See more

Love the versatile of Mercury! They offer a ton of awesome perks with other great businesses as well. You can customize how many debit cards you need as well as accounts. Also, easy to set up rules to... See more

Application was processed within 10 minutes of submission and documents were reviewed and approved right away. Response time was impressive. The software is best-of-breed, second only to Brex. O... See more

Mercury feels like the rare bank that actually gets what modern businesses need. The entire account‑opening process is smooth, intuitive, and refreshingly free of the usual friction you hit with tra... See more

Everything about Mercury so far is extremely streamlined and organized. I love the category system that they have in place and other tools to make conducting business easy. There compliance team is al... See more

Don't waste your time using Mercury, it was a horrible experience from the start. They do not want their customers buying crypto. At all. Very misleading. The credit card balance for their acco... See more

It's the best bank I've ever used. Download all statements in 1 click, statements start and stop at the end of the month like sane people would do, properly names and dates statements, free wire or... See more

I don't know if it's just me, but I automatically dislike banks. They are usually full of red tape and use antiquated tech. Luckily, Mercury is not a bank and it shows! My experience was the complete... See more

In your reviews you asked me to follow-up through the help support email. I got a generic AI BS response...like legit i had a bit of hope but nvm... "Hello Ahmar, I'm Mercury's Supp... See more

I have been using Mercury for my own firm as well as for my clients. The experience is easy and seamless. The fees (or lack of them) are transparent. Support is swift. It makes my banking experience e... See more

Honestly, Mercury is incredible. It's the first business bank that actually feels like a modern tech company. First off, they have zero annoying fees. No monthly fees, no minimums, and best of al... See more

Mercury is hands-down our favorite online bank provider (and we've tried more than 4 others). Their product is beautiful. Communication and help are timely. Setting up an account is easy and we love s... See more

Based in Mexico. Mercury handles wire transfers for Ruul. Two international wires were rejected (Dec 26 and Jan 13), with no clear explanation and no confirmed setup that works from Mexico.... See more

I've used Mercury for two companies now and couldn't be happier with them. Their UI is amazing, and everything just works. Perfect for a digital-first company. We use the Profit First accounting syste... See more

Everything a financial institution should be in this day and age. Their Product Managers are always one step ahead of anticipating what a user would want from their provider and have the features buil... See more

I run my business on my own, and Mercury has made managing money so easy. Transferring funds to my personal account is super simple, and keeping my accounting up to date is no stress at all. I love... See more

Overall, the onboarding experience was fantastic. Getting through the required documents and identity was really clean and straightforward. I guess my only little bit of feedback was that my in... See more

I've had a very good experience with Mercury Bank. Mercury has a bunch of great feature for free. For instance free ACH transfers and the ability to create virtual cards with unique limits and vendor... See more

Shocking company. Bullies and management focus on invoice and not the project it's self. No management provided just quote and chasing invoice.. Further more their follow up maintenance... See more

Declined without reasons What fustrates me more is that when i ask for reasons they refuse to share. I followed up on reasons and what more i can provide to help revert the decision but they ref... See more

Transfers typically takes more than the stated processing times. The tracking link they provide will be stuck in "Initiated" for days without being passed onto "Processing" This makes things harder... See more

Absolutely horrible experience. From the first deposit - they told me could take 4-5 business days then when I opened a support ticket on the 4th day they said actually it may be cleared the 6th... See more

I've been very pleased with Mercury for our banking. I was drawn to them from Carta because they're really friendly towards SaaS startups like us and provides all the online solutions we need. It's ke... See more

It’s been 5 business days and my bank can’t release the funds until Mercury provides the IMAD, but they’ve stopped responding to my emails. Instead of helping, they accused me of defamation, blocked m... See more

Great customers service so far, good detailed and relevant responses. Clearly provided by a thinking human, which is rare these days, so 5-stars for that. I knocked off one star because of the abse... See more

They’ve been responsive, catered to needs and demands with amazingly their High Performance Customer Support Service, which is impeccable. Your Money, makes Money through their products they offer. Yo... See more

This is a follow-up to my previous review. Mercury still hasn’t paid out my remaining balance. They claim I violated their terms of use—but apparently, violating their terms means they get to keep my... See more

As a follow-up to my ongoing case, I’ve now provided Mercury with valid U.S. bank account details, as requested. Despite this, I’m still waiting for them to process the disbursal of my funds. I sincer... See more

I lost access to my account and it seems to be nearly impossible to get any help restoring it. Since there is no way to call anyone and you can't even communicate unless you are logged in, it is diff... See more

Support was disabled after reaching out. My account was closed back in October, no issues there. On November I got a refund sent to my Mercury card. Tried asking Mercury how to process that refund s... See more

I’ve been using Mercury for a while now and the experience has been consistently great. Their support team is genuinely responsive and quick to resolve any issues whenever they come up, which makes a... See more

The Best Partner for Startups Mercury has been the perfect partner for starting our new business in the U.S. Their service platform is simple and user-friendly, and their support team is alway... See more

Mercury bank is a joke to say the least. A simple business account for checking is like pulling teeth with this company. What do they think you are going to do. I would not recommend this bank to anyo... See more

Account was shut down without any notice or reason, funds in the account are taking minimum 60 days to be released and are being sent by mail. High risk for someone to just snatch the money being se... See more

UPDATE: They are working with me on additional documentation to increase the wire limits. I wish they had a phone number to call, but hopefully they will be able to adjust the limits. I only swi... See more

Seriously, I wouldn't have done it any differently. This type of banking is built for startups. Creating accounts, adding employees, moving money, connecting to third party apps, being approved for... See more

Wasted 30 minutes applying for an account was denied wo explanation. its a totally vanilla use case to make a pre ipo investment. Nothing that could be a red flag. Walked into Chase got it done in sa... See more

its a crap shoot whether or not application will be accepted. first time i tried, something went wrong, but nobody could tell me what. i believe it had something to do with the one of the addresses,... See more

Phenomenal. I'm starting a new venture, busy days - I applied for a Mercury business account in the middle of the night, did KYC with DL and selfie, SSN, added LinkedIn profile.  Account approved by... See more

Bank changed my life, when First Republic and Silicon Valley bank went out of business the same week. Mercury had all my businesses up and runnng in 7 days. Plus their invoice and expense features... See more

My account was suddenly banned, most likely due to a mistake from Sumsub (the KYC provider). They flagged my verification incorrectly, but I’ve already resolved the issue on their end. I’ve alw... See more

Taking 5 days for bank deposits to hit, can't do line item details on invoices within the free version, the accountant's portal is not easily working with clients (have a meeting scheduled to review t... See more

ABSOLUTELY HORRIBLE CUSTOMER SERVICE!! They have frozen my bank account and requested I submit documentation. I submitted that documentation immediately. But my accounts are still frozen. I have calle... See more

I opened a business account, and transferred money via wire from my old account. In my business I fund other businesses and certain types of real estate. I needed to wire money out for a transaction... See more