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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product quality, highlighting the rugs' durability and luxurious feel. Consumers appreciate the wide range of styles and designs available, making it easy to find the perfect rug for any room. People also value the prompt delivery service, with many reporting quick shipping times. The business's customer service receives high marks, with reviewers describing the team as helpful, kind, and responsive. Consumers appreciate the assistance provided by online stylists and the ease of the return process. People highlight the company's dedication to resolving issues, even when delivery problems arise. Overall, reviewers express satisfaction with the entire shopping experience, from browsing the website to receiving their rugs.

Based on these reviews

Rated 5 out of 5 stars

I am styling a new home and found Miss Amara’s return policy invaluable. Having to return purchases that really didn’t meet the criteria meant I had to get Miss Amara’s permission to do so. Grac... See more

Company replied

Rated 5 out of 5 stars

Great customer service with their online stylists and I've got a beautiful rug for my baby to play on that looks amazing in my living room! Doesn't look like a playmat but is so squishy and comfy for... See more

Rated 5 out of 5 stars

We love Miss Amara rugs. We’ve purchased at least 5 rugs over the last few years and they have all been excellent quality and withstood high traffic and stains from kids and dogs. The price points are... See more

Company replied

Rated 5 out of 5 stars

I have bought a number of rugs (change of decor rather than the product diminishing) and I go back because of the range of styles, quality of their product, prompt delivery and personable customer se... See more

Company replied

Rated 1 out of 5 stars

Absolutely shocking experience with Miss Amara. We received three rugs in a row, and every single one was faulty: First: frayed edges Second: stained Third (supposedly “checked”): fabric p... See more

Rated 5 out of 5 stars

Such a great customer service team! I bought a rug that was incredible quality but didn’t quite much the theme I’m going for with my already decor colours, so I’m returning it for another coloured rug... See more

Company replied

Rated 1 out of 5 stars

Purchased a Yelina rug. Prob the worst quality rug I have seen. The structure of the product was similar to a blanket or towel - very flimsy with minimal structure. The texture looks cheap and th... See more

Rated 5 out of 5 stars

Not only are the Miss Amara products top tier in quality, but their team goes above and beyond to help you find the perfect size and spec to enhance your space. Such a pleasant experience and now my h... See more

Company replied

Rated 5 out of 5 stars

I hesitated on purchasing for weeks and then decided on one for my sons and one for my daughter’s room! They arrived so quickly despite one being a preorder. The quality is fantastic which I was hones... See more

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Rated 5 out of 5 stars

I had a few questions about a floor rug and emailed Miss Amara for more info. They responded really quickly, were super helpful, and so kind throughout the whole process. Their customer service was am... See more

Company replied

Rated 5 out of 5 stars

The rug and underlay are exactly as pictured, it fits well in my entry way. The underlay was definitely a worthwhile purchase as it stops the rug from moving. There was a slight issue with the shippin... See more

Rated 5 out of 5 stars

Providing a creative range of styles and designs, it was exciting to find exactly what I wanted. ( right size was a challenge, but I felt very secure knowing I could exchange easily) Delivery was prom... See more

Company replied

Rated 1 out of 5 stars

Over 3 weeks since ordering and still no rug, with terrible follow-up (AI?) and apparently unable to track delivery...they just keep saying they are monitoring closely however no updates unless I chas... See more

Rated 5 out of 5 stars

First time buying from Miss Amara and I was blown away by the service provided. Having been in communication with their stylist Fern a few months prior, I went ahead and ordered the rug I'd selecte... See more

Rated 5 out of 5 stars

Miss Amara have a great range of rugs in different colours, sizes & textures. Something to suit any room. Their website is great so it’s easy to find, purchase & arrange delivery of the perfect rug fo... See more

Company replied

Rated 5 out of 5 stars

Runner and Underlay were absolutely perfect. They are as ordered, and the underlay was right size to fit under the runner without having to cut it, and it is hidden under the runner, and the runner do... See more

Company replied

Rated 1 out of 5 stars

Be warned, if in stock and your correct carpet arrives then all is well. However for me, I placed an order back in July and STILL have not received the rug. First, they sent a completely diff... See more

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Rated 5 out of 5 stars

Beautiful rugs. Great range. Love that some of them are machine washable! The online tool you can use to see the rugs in your space is so helpful. Their customer service is also excellent. Dispatch an... See more

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Rated 5 out of 5 stars

Dealing with Miss Amara is easy! Great online experience to help visualise the rugs in your room. Help to curate the choices, easy returns if not perfect—all round a good experience. I have purchased... See more

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Rated 5 out of 5 stars

I purchased a rug on clearance and loved it so much I wanted another. It was no longer at the price I purchased but an absolute Angel of a representative was kind enough to get me another rug at clear... See more

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Rated 5 out of 5 stars

Quick delivery and absolutely amazing rugs. I take every person that comes over into my nursery to feel how soft it is. Just saving up to order another one for our lounge room.

Company replied

Rated 5 out of 5 stars

Amazing, personal service from Fern! She suggested alternatives when the rugs I wanted weren't available and provided additional information around the order and dispatch process and how to keep the r... See more

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Rated 1 out of 5 stars

Wouldn’t recommend!!! Company said it would be a 3month wait for our rug AFTER we already ordered. Once the 3 month mark hit and we hadn’t heard anything we reached out again, being promised it woul... See more

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Rated 5 out of 5 stars

Absolutely love my new Miss Amara rug it has finished off our space beautifully and makes the area feel welcoming and cosy. The delivery time was amazing

Company replied

Rated 1 out of 5 stars

I waited so long to invest in a rug with miss amara. I bought the Greta indoor outdoor pet rug. It appeared old after a year as balls started to form from the fibre and the stains could not be removed... See more

Rated 5 out of 5 stars

Live chat was very helpful. Rug arrived quickly, beautiful but need bigger. Return process was super easy and free with pickup organised for me.

Company replied

Rated 5 out of 5 stars

I ordered a rug from Miss Amara and an unfortunate out of anyone's control fault arose, it was immediately fixed and the communication and support I received throughout the whole process was phenomena... See more

Rated 5 out of 5 stars

Great website and easy to navigate and such a great range of rugs. The rug I purchased was beautiful and great quality. The rug was delivered within two days which was amazing. Highly recommend.

Rated 5 out of 5 stars

Beautiful rug, soft to walk on, looks great, quality excellent love it. Delivery was very quick also.

Rated 5 out of 5 stars

Very happy with my rug purchase. Excellent quality and I had a large range to choose from. Delivery was prompt and on time. Thoroughly recommend this company.

Company replied

Rated 5 out of 5 stars

Excellent communication with Miss Amara staff. Love the ability to take photo of my room and see what rug looks like

Company replied

Rated 5 out of 5 stars

I ordered a Tinka Beige and Grey Traditional Distressed Washable Rug and my order arrived sooner than expected and it is exactly as described on the website. I absolutely love it!

Rated 5 out of 5 stars

Fern was amazing! she showed me different styles of rugs in my space which then made it easy for me to decide. Customer service was great, and I couldn't fault anything. Thank you

Company replied

Rated 5 out of 5 stars

I love the quality of the rugs and the inspiration from socials really helps with how to design a room. I love Missamara rugs and would not buy my rugs from anywhere else.

Company replied

Rated 1 out of 5 stars

I ordered 2 rugs from miss Amara in mid April. $790 for both rugs. It is now mid May. I am still waiting.. After I placed the order I received confirmation. After waiting 2 further... See more

Company replied

Rated 5 out of 5 stars

Great selection of rugs, and the fantastic help of the stylist service. Then my rugs arrived quickly and are great quality. A perfect customer experience!

Rated 5 out of 5 stars

I just made my first order after chatting with Pearl who made it all so easy and the customer service was amazing! I can't wait for my rug to arrive! Thank you 🩷

Company replied

Rated 5 out of 5 stars

The website and speed of delivery was great! The carpet is plush and just as described.

Rated 5 out of 5 stars

This is the second review I’ve left. I sold my house and the buyers wanted all the rugs. Therefore I had to start again in my new premises. I’m extremely happy with my new jute rugs.

Company replied

Rated 5 out of 5 stars

Helpful communications and speedy delivery combined with quality products at fair prices makes dealing with Miss Amara an easy and fairly pleasurable experience.


Company details

  1. Carpet Manufacturer

Written by the company

At Miss Amara, we're changing the way you shop for rugs. We've included as part of the service a free, no-obligation styling service for all of you! The other thing we're doing is Risk-Free Shopping. Miss Amara exists to inspire, entertain and delight you.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Exceptional

I ordered a rug from Miss Amara and an unfortunate out of anyone's control fault arose, it was immediately fixed and the communication and support I received throughout the whole process was phenomenal. Am beyond happy with my purchase and with this business as a whole.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service with their…

Great customer service with their online stylists and I've got a beautiful rug for my baby to play on that looks amazing in my living room! Doesn't look like a playmat but is so squishy and comfy for him (ans for us, spending so much time on the flood these days!)

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Rugs.

Helpful communications and speedy delivery combined with quality products at fair prices makes dealing with Miss Amara an easy and fairly pleasurable experience.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service at every stage of the journey

First time buying from Miss Amara and I was blown away by the service provided. Having been in communication with their stylist Fern a few months prior, I went ahead and ordered the rug I'd selected at that time. On receipt the rug was a little thinner than I had anticipated so recommenced my earlier chat with Fern to query what underlay would work best for my chosen rug. Fern then suggested another rug, a new addition to their catalogue, that I decided I would like more than my original choice, and so I was required to go through the returns/refund process. This was seamless and incredibly efficient.

Every point of contact I have had with Miss Amara has been top notch. From the styling advice, personalised follow-up, purchase and receipt through to return and refund I felt like a valued customer. I will definitely use their service again.

8 January 2026
Rated 5 out of 5 stars

I am styling a new home and found Miss…

I am styling a new home and found Miss Amara’s return policy invaluable.
Having to return purchases that really didn’t meet the criteria meant I had to get Miss Amara’s permission to do so.
Graciously they obliged, they were collected and monies refunded without delay. What an amazing service.
I was also contacted and offered help with their styling service which I have taken up the offer.
I am a very happy customer.

15 January 2026
Unprompted review
Miss Amara logo

Reply from Miss Amara

Hi Lexia, thank you so much for sharing your experience! We’re delighted to hear that our return policy and support made styling your new home a little easier. It’s wonderful to know the process was smooth and that our team could assist you every step of the way. We’re especially excited that you’ve taken up our styling service. We can’t wait to help bring your vision to life. Thank you for choosing Miss Amara, and we’re so glad to have you as a happy customer! 💛

Rated 5 out of 5 stars

Excellent online rug shop

Miss Amara has adorable rug collection with a great customer care policy and support!

8 January 2026
Unprompted review
Miss Amara logo

Reply from Miss Amara

Hi Sina, thank you so much for your kind words! We’re so glad you love our rug collection and had a great experience with our customer care team. Your support truly means a lot to us! 💛

Rated 5 out of 5 stars

Such a great customer service team

Such a great customer service team! I bought a rug that was incredible quality but didn’t quite much the theme I’m going for with my already decor colours, so I’m returning it for another coloured rug! The process has been such a breeze and with such kindness and assistance! I can’t wait to order my new rug!

18 January 2026
Unprompted review
Miss Amara logo

Reply from Miss Amara

Thank you so much for your lovely feedback! We’re so happy to hear our team made the return process easy and enjoyable. Finding the perfect rug can take a little trial and error, and we’re thrilled to be part of that journey with you. We can’t wait for you to find the one. Your new rug is going to look amazing! 😊

Rated 5 out of 5 stars

We love Miss Amara rugs

We love Miss Amara rugs. We’ve purchased at least 5 rugs over the last few years and they have all been excellent quality and withstood high traffic and stains from kids and dogs. The price points are really reasonable given the quality and durability.

16 January 2026
Unprompted review
Miss Amara logo

Reply from Miss Amara

Hi Madison, thank you so much for your continued support and for sharing your experience! We’re thrilled to hear your rugs have stood up so well to kids, dogs, and everyday life — that durability is exactly what we aim for. It means a lot that you’ve chosen Miss Amara time and time again, and we’re so grateful to have you as part of our community. 💛

Rated 5 out of 5 stars

The return process was smooth.

The return process was smooth.
Thank you.

31 December 2025
Miss Amara logo

Reply from Miss Amara

Thank you for your feedback! We’re glad to hear the return process was smooth. If you need any further help, we’re always here to assist. 😊

Rated 5 out of 5 stars

Runner and Underlay

Runner and Underlay were absolutely perfect. They are as ordered, and the underlay was right size to fit under the runner without having to cut it, and it is hidden under the runner, and the runner does not slip at all. I have tested the runner without the underlay and it moved all over the place. Also, there was an issue with delivery, on the part of the delivery company, and Miss Amara staff went above and beyond to find my rug and underlay.

3 January 2026
Miss Amara logo

Reply from Miss Amara

Hi Clarissa,

Thank you so much for your wonderful and detailed review! We’re thrilled to hear that the runner and underlay were a perfect fit and that the underlay worked exactly as intended to keep everything securely in place. It’s also great to know our team was able to step in and go above and beyond to resolve the delivery issue for you. Your kind words truly mean a lot to us—thank you for choosing Miss Amara! 💜

Rated 5 out of 5 stars

This is the second review I’ve left

This is the second review I’ve left. I sold my house and the buyers wanted all the rugs. Therefore I had to start again in my new premises. I’m extremely happy with my new jute rugs.

8 January 2026
Unprompted review
Miss Amara logo

Reply from Miss Amara

Hi Gaye,

Thank you so much for taking the time to leave another review—we truly appreciate your continued support! We’re honoured that our rugs were loved enough to stay with the buyers, and we’re so glad to hear you’re extremely happy with your new jute rugs in your new home. Wishing you all the best as you settle in, and we look forward to helping you again anytime! 💜

Rated 5 out of 5 stars
Miss Amara logo

Reply from Miss Amara

Thank you for your kind review, Sarah! We’re so happy to hear you loved the quick service and the quality of our rugs. We really appreciate your support and hope to welcome you back again soon! 💜

Rated 5 out of 5 stars

Gorgeous rugs - highly recommend!

Gorgeous rugs, great return options and exceptional service!

5 January 2026
Unprompted review
Miss Amara logo

Reply from Miss Amara

Hi Lauren,

Thank you so much for your lovely feedback! We’re delighted to hear you love the rugs and that our return options and service made your experience even better. Your recommendation truly means the world to us—thank you for choosing us! 💜

Rated 5 out of 5 stars

Great Service and speedy

Great Service and speedy - rugs arrived quickly even in the middle the xmas frenzy and return process was easy with refund processed promptly

12 December 2025
Miss Amara logo

Reply from Miss Amara

Hi Leanne,

Thank you so much for your kind review! We’re thrilled to hear that your rugs arrived quickly, even during the Christmas rush, and that you found our return and refund process smooth and hassle-free. Your feedback truly means a lot to us, and we hope to welcome you back again soon. 💜

Rated 5 out of 5 stars

Providing a creative range of styles…

Providing a creative range of styles and designs, it was exciting to find exactly what I wanted. ( right size was a challenge, but I felt very secure knowing I could exchange easily) Delivery was prompt and efficient. I was so impressed with the quality of the rug, which fitted perfectly.

4 December 2025
Unprompted review
Miss Amara logo

Reply from Miss Amara

Hi Irene,

Thank you so much for sharing your experience! We’re delighted you found a rug that perfectly suited your style and that our exchange process gave you peace of mind 😊

It’s wonderful to hear that the delivery was smooth and that the rug fits beautifully in your space. We truly appreciate your kind words and hope your new rug brings comfort and joy to your home!

Rated 5 out of 5 stars

Beautiful rug. Loved being able to see what it looked like with my room via website

Excellent communication with Miss Amara staff. Love the ability to take photo of my room and see what rug looks like

1 December 2025
Unprompted review
Miss Amara logo

Reply from Miss Amara

Hi Marcia,

Thank you so much for your wonderful feedback! We’re thrilled to hear you love your rug and enjoyed using our room visualiser to see how it would look in your space 🤍

It’s also great to know our team’s communication made your experience even better. We truly appreciate you taking the time to share this and hope your beautiful rug brings warmth to your home for years to come!

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